"Dryer would tumbles as soon as door was shut. Stuck relay on board. Replaced control board, tested and dryer is now running and heating correctly. Dryer is working good."

"Customer states the unit is not getting up to the correct temperature. Removed the racks and checked the igniter, found the igniter had a low amp draw, cycled and tested. Found the unit only got about 130 degrees before the gas valve cut out. Found the igniter was on no gas. Unplugged the harness to the valve and plugged back in. Found corrosion on the one terminal. Plugged the unit back in and turned on the unit preheated, opened the door and checked the unit did not have any issues.

Customer said that clothes would still be sopping wet would try and wash for 3-4 minutes then washer would shut down. As im here i ran diagnostics and all functions seemed to worked. I ran speed wash with a load for clothes and it completed and spun out clothes. Washer is working good as im here. Customer will use as normal and call back if they have further issues.

ORANGE FLAME FROM ALL 4 BURNERS. Customer said its not every time. Tested burners and flames are blue. I started preheating oven and it lit and flame looked good. I think its probably a humidity issue in the house. I explained to customer that orange flames can just be from high humidity in the house.

"Dishwasher is unresponsive. Staff here said that maintenance took dishwasher apart and couldnt figure it out. I tried running it and it gave an 888 inlet error. Full of water though. I took apart air gap and found a big piece of debris blocking drainage. I cleaned it out, and tried to run it but dishwasher wouldnt run. I then put into service mode and ran through a full service mode and cleared error codes. After doing a reset, it runs great now."

Dishwasher having trouble draining again. Found a lot more sludge built up in the sump on the filter. Cleaned that all out again. Ran a few times and confirmed it drained great each time. All the water out.

Installed igniter from last diagnosis. Once installed tested multiple times for leaks and unit is working properly

"Customer states the unit will continue to fill after the cycle is complete. Installed parts that were sent, cycled and tested after. Works as it should"

"NOT WORKING - MADE A LOUD BANG AND DOOR WON'T OPEN. Customer replaced the inverter board last night because it was fried. Now it just fills and tries to tumble, but is struggling to turn and doesnt spin. I cant get it to give me any errors. I inspected wiring on back and dont see anything broken or frayed. I recommend replacing the hall sensor and main board. Customer is going to replace it themselves."

"Tenant said they got an F20 error which is heater or acu relay failure. Tenant said they unplugged washer and gave it some time and ever since then its run fine. That was a couple weeks ago. I put it into service mode and ran it through a full automatic service cycle test, and it ran great the whole way through. Tenant said they sometimes use two or three tide pods for a cycle. I told them not to use more than one, and recommended afresh. I could see a lot of detergent suds during test. Showed that to tenant. Looks like board just needed a hard reset. Fill, wash, drain and spin work great.

"Replaced user interface and main control board. Also, repaired some mouse damage to the wiring. Tested, checks good."

"Washer was not draining with F9E1 code. Pump was clogged. We cleaned it out, its now working properly. Tested, checks good."

"Please reach out to customer to schedule; saved tckt , states that autho needed"

"Went in test mode to test icemaker and it wont cycle and shows ERR. Needs new ice maker. Over autho limit. please get autho and order part, reschedule customer.Ice maker# 243297608; saved tckt"

Customer said the dryer was making a loud noise. Disassembled and found a stick in the fan. The unit needed to be cleaned out. Found a couple of rollers that needed to be replaced. Customer approved the replacement. Found the unit full of lint. Needs the vent cleaned out and some vent pipe work.

Found that the touch control board is bad. Newfi device shows many control board errors and when I test it it will just randomly shutoff and reset the control and time. Needs new control board..I called into autho and Hale needs to contact Owner to get autho and will call back into office.If approved order part and reschedule customer.; saved tckt

Customer states the icemaker is not working and they have tried to get it to run themselves. Put machine into test mode and try to cycle the ice maker. Could Not get ice maker rake a motor to start. Customer will need a new ice maker installed to fix this issue. Order part from day distributing and will to return friday.; ordrng 1 DA97-15217D (Icemaker)

Installed new auger assembly. It came with new icemaker. once installed tested everythings working properly.

Customer states that the machine is not finishing cycles. Put the machine into a diagnostic mode. Machine had stored error code for a motor issue. Put machine into spin cycle. Motor start but the basket would not spend. Expected underneath the machine and found the belt to be worn. Need new belt could not get a hold of customer customer for authorization please contact customer and scheduling. Thank you. ; ordrng 1 WH01X20436 (Belt)

"Customer states it makes a loud buzzing sound whenever the unit is running. Opened up the machine and inspected behind the freezer evaporator cover. Determined the evaporator fan to be the source of the sound. Didnt see any ice or any interference that would be causing the sound, so we will just need to replace the evaporator fan motor. Ordered part from Marcone and will return Friday.; ordrd 1 5908680700 (Evan fan assm)"

"Customer states the unit stopped cooling.Removed the freezer drawers and the door, checked the evaporator it was warm, removed the back panel and checked the compressor it is loud and running, there has been repair done before on the sealed system. Customer vaguely remembers a repair when it was first new. This is a sealed system issue. ; snapped 5 QuickPics, states that autho needed"

"Unit is not cooling went into settings, so let everything was shut off. Went to activate cooling turned it on nothing cooled reset unit got error code 41. Which is a communication error. Between the boards and the tablet on the front. Another company was here and did aboard and display tablet. Only last a few days and then had the same issue apparently and now were out here. Got unit into service mode and was not able to communicate anything to put it into a test mode so I couldnt get it to cool any fans anything like that. Showed some error codes mainly error code 41 and thermistors for being warm. Tried doing multiple different resets still having same issue. Customers extremely frustrated because they are using coolers to try to keep everything cold, and it looks like I had to replace the same parts as before. Looking like it, the boards dont fix the issue it could be electrical issue or communication error. Pcb DA94-04603GTablet DA82-02711D; saved tckt"

"W11026785 motorW11395618 capacitorMotor wont run. We need the motor and capacitor. Installed parts we received from squaretrade.; snapped 1 QuickPics, states that autho needed"

Found a bad bake element and verified element is getting the necessary 240V. Will order bake element.; ordrd 1 WB44X45494 (ELEMENT - BAKE (STANDARD)) and 1 WB24T10146 (SWITCH - BURNER SMOOTHTOP DUAL)

"Cus stated the unit does not heat wellFound the unit will cycled but the valves will not stay open more than a few seconds. Checked the amp draw on the igniter (ok) checked the resistance of the coils(ok) jumped out the sensors one at a time they seemed fine called GE Case number 12473332 Trevor, change both thermistors and the flame sensor. Please order outlet thermister WE04X29714Flame sensor WE04X10189; saved tckt"

Leaking from dryer vent. Seal is bad and water leaking down vent onto floor. News new dryer casing assembly. Under autho $. Ordering part and rescheduling.; ordrd 1 ABT35083801 (Casing assembly)

"Returned with door boot, removed the front cover, installed, checked for leaks. Not leaks at this time"

1. ON SPIN CYCLE IT FILLS REPEATEDLY BUT NEVER SPINS. 2. EVERY CYCLE IS HOT WATER INCLUDING DELICATE. Customer said they started a delicate cycle and it gave a 4C2 error. This is a too hot of water error. I found the hot and cold water hoses are connected wrong. I flipped them around and tested. Washer is working great. Washer is now fixed.

"Found that the baKe and broil does not work. Checked board and found that there was a bad solder joint not making connection. Cleaned and soldered join, tested and bake and broil now get hot. Oven preheated and is working good."

Unit not cooling. I verified the compressor failed. I replaced the compressor and filter then updated the board . Recharged with 5.2 ounces of 134a.

The idler pulley was locked up and squealing. I replaced the idler and vacuumed out the dryer. Tested good now.

"Returned with switch, removed the cover installed switch, customer still had the knob, put knob back on cycled and tested. Burner now works as it should."

"GAS SMELL AND TIMER NOT ADVANCING SINCE REPAIR. Found the coils were failing when they got hot and timer is not advancing. Installed new coils, timer and tested. Dryer is heating great and cycling between 230F and 110F on high heat and the timer is now advancing. Dryer is now fixed.

Replaced control board. Tested and no errors and cycle finished. Washer is working good.

"Returned with parts, installed new water valve assembly, cycled and tested for leaks."

The washer would not spin or wash. The main drive gear but came loose and the pulley fell off. I need the splutch kit. I installed the splutch kit and tested operation. No issues found.

"ST sent all spray arms. I replaced all 3 spray arms which were full of grime and gunk clogging the holes. I also found that the filter was not locked in place and loose, also no high loop on the drain hose.I did those fixes and replaced spray arms. Tested and all functions are working good. I recommended that customer use finish dishwasher cleaner to cleaned inside dishwasher of grease and hard water buildup.Dishwasher is working good."

Replaced main inlet valve which was the issue. Tested and water now dispenses and ice maker fills. Refrigerator water is working good.

NOT HEATING. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and vacuumed out inside of dryer and bulkhead. Reassembling I found the screws that hold the inside air duct are not doing anything because the plastic is broken. Customer is going to try and put some different screws in there. Tested dryer and its heating great and cycling between 205F and 110F. Dryer is now fixed.

The auger motor assembly is melted from heat and the fill tube on the top is really corroded with hard water deposits. I showed this to the customer and he approved continuing with repair. Installed new ice maker and sealed ice room inside and outside. Tested and ice maker cycled and filled with water. Ice maker is now fixed.

Customer complaint is unit not draining. Customer just replaced the garbage disposal and we found that the plug wasnt undone so it wasnt able to drain from the dishwasher. Knocked the plug out now our unit is working properly.

"Customer complaint is not making ice. This is the icemaker in the freezer. Found two different issues first one the icemaker itself. Bailing on was broken so replace the icemaker. Secondly, replaced the water filter assembly that they sent also had to steam a little bit of the ice filled up in the fill tube but now working properly."

The baffle screws fell off so the baffle fell off. We installed new screws. Tested good.

Customer said rugs did not ring out in spin cycle. We found no fault codes. I ran a load of towels and it spinning out fully. No issues found.

Ran machine and filled and drained it several times. Seems to be working fine at this time. Could not recreate customer issue.

Install new drain pump from last diagnosis. Once installed test multiple times to make sure they had no leaks and was draining properly. Everything is good on the unit now.

Installed parts from last diagnosis once installed tested multiple times units working great without making loud noises. Just typical dryer noise.

Customer states machine stopped working after a self clean. Opened up the machine and checked all the thermal cutouts. Discover the main thermal cutout to be blown. Replaced with part from truck stock and tested. Complete. Machine seems to be working great now

"Replaced control board, tested and dryer is running and working good."

Parts did not arrive yet. Will see customer again on Monday.; schdld next appmnt for 3/11 MON !

"NOT POWERING ON. Outlet has power. I found the UI board is really corroded at one of the connectors. Installed new UI board and tested. Its still dead. This is going to need a new main board. Installed new main board and tested. Dishwasher powered up and I started a cycle and its working great. Dishwasher is now fixed. Please bill owner remaining balance. ; saved tckt , states that autho needed"

"Its getting the e5 filter board fault. Called the ge tech line. They said to replaced the whole module. WB27X10995 module assembly Please build a quote and contact the customer. ; saved tckt , states that autho needed"

"Wont fill with water. Found the lower rack wheels fell off And were stuck under the float switch. Our wheels back on and the dishwasher will fill and wash. The customer said the wheels keep falling off. It needs all 4 wheel assemblys replaced. Please research. 154689501 roller assembly need 2 154671301 rollers assembly need 2; snapped 1 QuickPics, states that autho needed"

"Customer says clothes still sopping wet at end of cycle and washer will bang and move around. I ran a load of towels and completed cycle normally but it does vibrate a bit. Shocks/suspension are soft. Would need to replace those. In meanwhile i informed customer to use more items the better to balance out the load evenly to prevent out of balance loads.Over autho costs, see if they want repair and order parts.; saved tckt"

"Customer states the unit is coding 999.Removed and checked the water fill valve, found the fill valve had a lot of sediment in the screen. Will try new valve WD15X24711. ; O-emld tckt"

"Customer complaint is open door just fell apart. Everything on the door is bent. We need everything for the door all the hardware all the brackets all the screws all the pieces for it they sent the front piece of glass and the two side mounting brackets we need hinges, everything is so badly tweaked even trying to put it back together. Nothing fits right if they sell door assembly that would be best if not the source each part. Add a photo of breakdown. Need all parts on breakdown; snapped 9 QuickPics, states that autho needed"

Customer states that its leaking underneath the dishwasher near the middle. Opened it up and discovered that it was leaking through the floating seal on the main wash pump. Ordered a part from Marcone. Will return on Wednesday to finish repair. ; ordrd 1 WD08X25471 (Seal)

Leaking from the icemaker filter. Please order orange fill tube line for icemaker and reschedule the customer. Thank you.; O-emld tckt

Customer stated that it was not spinning or agitating. Opened it up and found a broken belt. Replaced with new belt and idler kit. Machine was still struggling to start spinning. Pulled the basket out and discovered a sock that was stuck under the tub. Put everything back together and tested. Everything looks great now.; used 1 959P3 (IDLER KIT) from stock

5303918891Customer states that is freezing up in the back. Electrolux tech support stated that we need to replace the air tower with the part listed. Ordering part from day distributing. Will return on Tuesday.; ordrd 1 5303918891 (Air tower)

"3360630 Complete GearcaseCustomer states its really loud and does not run. Pulled cover off of machine and discovered the falied gearcase. Need to replace this to get machine going again. Called autho and left voicemails. If they call back wanting to repair, please order part listed above.; saved tckt"

"Oven is heating well. Running low. Found a burned connector to the back element terminal. Replaced the terminal connector. Put on bake, reached what it thought was temp and then held temp. Was running a little lower than set temperature, so we recalibrated and then set to 400 and watched temps. Ran much closer to temp. Works great now."

Sometimes the clothes are not dry when the cycle is finished. The air flow is good and no faults. I straightened out the duct and then replaced the duct sensor. The dryer is working and heating.

"Returned after the stove was rewired and a new breaker was installed, programmed the new board. Cycled and tested, made sure the unit preheated. Worked as it should"

Not cooling in fresh food. The evaporator is not defrosting. Needs defrost timer and to be defrosted. Replaced the timer and defrosted and now everythings working as it should.

"Not draining and wont advance into spin cycle. Found that the drain pump filter was clogged with a lot of debris, pet hair and gunk that as blocking water flow. I cleaned out drain trap. Ran quick cycle and washer drained and spun out clothes. Washer is working good."

"MAKING A LOUD NOISE DURING OPERATION. Its vibrating/shaking. I removed front panel and theres lint packed in the blower wheel. I cleaned out blower wheel, bulkhead and inside of dryer. Reassembled and tested. Dryer sounds great. Dryer is now fixed."

WATER SITTING AT THE BOTTOM OF THE DRUM. Customer said she hears water when she turns the drum and it smells. The water is just in the balance ring on top and is supposed to be there. I ran washer through service diagnostics and everything is working perfectly and I dont smell anything. Washer is testing good. I recommend customer run a cleaner through washer regularly.

"Found a lot of black debris on outside of drum. Rubber powder from old rollers had redeposited onto felt seals causing black pinch marks on clothing. Replaced front and rear drum felt seals. Checks good, job complete."

Found that the soap dispenser rinse aid was leaking inside door causing soap to get sticky and drip onto floor. Replaced soap dispenser and all listed parts shipped to customer. Tested and dishwasher is running and working good.

The washer would not finish a cycle and not drain. I found a sock stuck in the drain pump. I removed the sock and washer tested good.

"Pulley seized up causing belt to come off. Belt wasnt broken but looked like there was potential for it to have stretched. Replaced belt and idler pulley.

"Found that the compressor would hum then click. Compressor relay is bad. Also customer wants ice maker fixed as its been broken for awhile. Customer approved estimate to replace relay and ice maker. Tested and compressor turns on and refrigerator is cooling. Ice maker cycles and fills. Refrigerator is working good.

"Dishwasher wont power on. Power cycled the dishwasher 7 times and finally powered on. I informed customer that is a known issue from GE and software update will fix the problem. Customer approved. Updated software, tested and all functions are working good."

There is a rattle from the back and the fresh food door pops when the door is closed. I adjusted the copper lines by the compressor to stop noise. I removed the fresh food door and tightened the door stop screw. All test good no more noises.

"Returned with the grill assembly, installed, cycled and tested the code went away."

Found that the rear rollers were locked up and rubber wore a flat side causing drum to make thumping noise. Customer approved estimate. Replaced both rear rollers and cleaned out inside dryer of lint build up. Tested and dryer now runs quiet and is heating and working good.

Replaced gas valve. Tested and bake is having full flame every time I test it. Oven is heating and working good.

"Stops at 39 minutes on normal cycle and wont progress. It fills great with water. We picked up a main pcb today and installed it, but unit was non responsive. Put old board back in, and ran washer. Now after doing a hard reset it runs great. Fills, agitates, drains and spins great.

"The ice maker does not make ice, white stuff in the ice and the right door gasket is ripped. I replaced the right door gasket. I found the ice maker was off. I turned back on and it dump ice then filled with water. I removed the ice maker and removed a little bit of ice from the fill cup. Found a removed one small piece of styrofoam from the ice mold. All tested good now. I set temps back to recommended temperatures."

Installed part. once installed, tested multiple times just to make sure it wasnt leaking. It is working properly now.

"Customers complaint not draining. Well that the pump sounds good. Remove the drain hose to the garbage disposal and found that they never undid the plug or the drain knocked the plug out and now its working properly. Also said after it wasnt raining it was leaking out front ran unit multiple times and never could get it to leak. Explain to customer it could be because it wasnt draining properly could be too much soap and it could be a seal so just keep an eye on it while running it do not run it without being there to keep an eye on it, but during my cycles, there was no leakage"

Complaint is getting a CF code. Which is a condenser fan error code. Square trade sent condenser fan molder installed new fan once installed tested its working properly. Also noticed some frost in the freezer removed defrost. Make sure the fans are working. Everything is working in there no error codes for that couldve been just because it was overworking the compressor.

Machine had a failed temperature sensor. Returned with part from Marcone. Installed new temperature sensor and tested. Calibrated oven temperature and everything seems to be working correctly now.

Customer states the washer does not drain. Tried to start machine and confirm that it would not drain. Inspected the drain pump and discovered a broken wire. Replace terminals on the end of the wire and reconnected to the drain pump. Tested and everything works now and it looks great.

Returned with button. installed cycled and tested.

"Customer states the unit is making a strange clicking noise. Cycled and tested, found the noise whenever the unit was agitating. Checked and found oil leaking from the gear case, the clutch plastic retainer was shifting back and forth on the gear case. The there was a lot of play in the main pulley customer wants it fixed. Made sure I could get the flex plate off. ; ordrd 1 W11454734 (Gear case) and 1 W10721967 (Clutch kit)"

I called tech line and jumped the ice thickness thermostat. I replaced the timer. It still was not working. I called tech line back. He said run it and call back. I ran it for another 40 minutes and it still was not working. I replaced the ice thickness control. I started the ice maker. The building was closing so I had to leave. ; states that autho needed

"Customer states the unit is not cooling, customer has defrosted and had the unit unplugged. Found the evaporator fan grinding on part of the mount. Was able to adjust. After adjusting ran the fan in diagnostics mode and the motor sounds like it speeds up and down randomly. Quoted the customer a new fan motor, informed the customer I would order a new blade in case I break the current one ; ordrd 1 5308000010 (Fan blade) and 1 5304532557 (Fan motor)"

"1 MONTH AGO ICE MAKER QUIT MAKING ICE - NOW IT'S NOT COOLING AS WELL. FF temperature is 52F and freezer temperature is 0F. The evaporator cover is covered in frost. I removed the evaporator cover and this has a split evaporator and the left FF side is completely frosted over. I put refrigerator into defrost and heater came on and fans are running. I completely defrosted evaporator and tried to get help from the office diagnosing, but nobody could help me. I called Bosch and waited on hold for 15 minutes and then I had to go. I didnt get a super accurate thermistor reading, because I dont know what the temperature was, but I compared the 2 sensors for the freezer and FF evaporators and they were very different. I dont know if this would cause a defrost issue or not because Im not familiar with Bosch and couldnt figure it out myself and couldnt get help. Can someone look into this and see what they think we should order and then give the customer a quote. I think we at least need a new sensor part number 00618543 and whatever else could cause a defrost issue. Please schedule me extra time when I go back. ; saved tckt"

"NOT COOLING. Compressor and fans are running, but refrigerator is room temperature. The compressor has failed. ; saved tckt"

"Customer complaint is Unit randomly making loud noise during spin cycle. Customer had a video of the noise didnt sound like a Barry noise sounded more like a tapping and squeal here and there theres a service bulletin for the tapping noise. Which is for a new belt and idler. When I removed the front of the washer, found a bunch of shavings from the belt itself. Idler was free removed belt to inspect bunch of cracking on the belt and ready to break. Friction ring still look good. Dont see any signs of damage to that that can also cause some weird noises, same as the spring wearing out. Explain to customer would be best to start with the belt and pulley because it definitely needs it. They are sold as a kit. Quoted customer bluebook reassembled unit put unit in a high-speed spin and got the noise to happen with a high-pitched squeak here in there and tapping noise, sounds like a bad Belt and idler. I ordered part and rescheduled customer.; ordrng 1 959P3 (BELT KIT W/PULLEY (MAIN))"

Mechanical defrost timer is clicky and rattling and causing machine to stop running on occasion. Need to replace the new defrost timer to get machine going. Roll return with parts from day tomorrow. ; schdld next appmnt for 3/8 FRI !

Customer has a failed motor and broke the reversing switch while trying to investigate the unit themselves. Need to replace the burnt out motor and the start switch and also need a gear kit to replace the drive gear on the end of the motor. Please order these partsand schedule the customer for me. Thank you.; saved tckt

Customer states that it is freezing in the two drawers in the machine. Called tech-support on this and they stated that the top of the two drawers is going to stay at 32? regardless of settings. The bottom drawer is adjustable by the slider and the air damper on it. Customer did have the slider all the way to the warmer setting. Tech support recommended replacing the air sensor at this time. Will need part for the top section air sensor. Please research part and contact customer.; saved tckt

Returned and installed parts. Watch the water go down the deflector and it fell into the drumAs is should. The customer stated she noticed the drum was not level. The machine was level but with the front cover off you could see the drum wanting to tip back. While it was running a cycle I adjusted the front legs to get the drum centered in the case. This left the unit on the outside unlevel. Called tech support and was informed the 6 springs need to be replaced and the top friction ring. Spoke with Steve. Ticket number 1634089 ; ordrd 6 37575 (Spring)s and 1 37937 (Friction Ring)

"Customer states the unit popped the GFCI breaker, now the unit does not come on.Pulled unit out from the wall, checked the outlet for power(ok) removed the board cover checked for power to the board (ok) found the main fuse on the board and found the fuse blown. Called LG spoke with Mark at tech support, Case number tcc240307814518. Mark informed me the board needs to be replaced. Also if possible the unit should not be plugged into a GFCI outlet unless it is a Class A GFCI outlet. Quoted the customer. Customer approved the quote. ; saved tckt"

"Customers complaint is open not always baking. Will hear clicking, but doesnt always ignite. Inspected wires and see anything bad there test designator could see the spark, but then always ignite and looking like it might be just dirty cleaned it up and its starting to work. quoted customer for new one explaining that if it doesnt work, you fill up the department of gas, then it lights customer would like a new igniter ordered and rescheduled customer; ordrng 1 WP9758079 (IGNITER - OVEN GLOW NON-STANDARD)"

"Dryer has been making noise from the date of installation. Customer is requesting a swap out of dryer. He does not want dryer taken apart, but he said we could do what we need to do and he was ok with us taking bottom service panel off. We checked rollers, burner tube, drum, etc and couldnt find an item causing the loud noise. It seems to most likely be a structural issue. ; O-emld tckt"

"Unit only making 10 cubes and 48 hours. Went through all the test unit fills completely when using test mode but on arrival only had a little bit of water inside the mold, icemaker talking with our Techline we decided to replace the port we installed icemaker control board thinking it could be a sensor issue. Explained to customer dont touch it for 48 hours then we can check it if theyre still having an issue of not making any cubes put a thermostat in there for 24 hours and then give us a call with reading.; states that autho needed"