Not cleaning. Not washing. Fills with water and drains. The pump doesnt kick on and stay on. Had it turn on once but that was it. Needs new wash pump. Quoted blue boom. They will talk it over and let us know.

On arrival open up the machine and discover the door sensors were not being actuated by The Doors. Try to trace this as if it was an electrical issue. Found out that the cover plates for the door had not been installed as the panels for the door had not yet been installed either. These panels have the magnets for the Reed switches that tell the machine if the door is open or closed. High customer temporarily install these while they are waiting on panels and that seems to have fixed the issue temporarily

Upon inspection of washer, unit was full of water 3/4 full with no clothes in it removed drain line and let it drain the floor drain on the ground unplugged found that the drain pump motor is very hot. Waited for all the water to get out took pump apart to find theres something blocking the impeller. you know how to fried pump replaced it verified no leaks ran a test cycle to verify everything was in operations done -; pckd up 1 WPW10276397 (PUMP)

Replaced freezer side door. Tested and refrigerator is looking and working good.Part already onsite. Part# 5304525969

Plastic door lid was not sitting flat and have to push down glass lid to get washer to lock and advance cycle. Was able to adjust hinges and lid sits flat and when i push start the latch locks everytime and starts washer. Washer is working well.

customer stated dryer was making a loud noise and not heating. Tech found blower fan to be tangled with debris. Tech cleared and tested.

Replaced board.

Replaced faulty compressor and filter drier. Pressure tested system. Evacuated and charged with R134a refrigerant. Started and verified proper operations. Refrigerator cooling again.

Installed new hoses and manifold assembly tested for leaks with customer. No leaks. Pulled out onto floor mat and tested thoroughly. Good to go.

Found the water track to bring water up to the middle spray arms not connected. Remounted plastic tub and tightened stainless bracket around it. No more popping noise when rack comes out. Good to go

Side door user interface was shorted and there was no 12vdc coming from board so I ordered main board, front UI and side UI. I replaced all 3 boards and still no light at either user interface. Now i am getting 12vdc and 5vdc at board but not at hinge. Short in the cabinet wiring. Unrepairable. Tech support said customer will be in contact within 5 business days.\Fridge is in unit 323Ticket# 1003423079

Wash arm fell off - Replaced upper spray arm and stripped out return hose all test good

Found that the door gasket were installed incorrectly ! Reinstalled fridge and freezer door gaskets fixed noise issue and sealing issue ! Done

This unit is already fixed. Customer has a second ice maker that is malfunctioning. Customer is going to call and try to get a call setup for the correct unit

Installed main board and sensor. Defrosting issue due to temp sensor in freezer reading 90 degrees so trying to overcool. If problem persist order 808137001 defrost temp sensorAnd 808062701 defrost thermostat.

Replaced, drain hoses and pump. Cleaned tub and basket, ran test cycle all functions ok no leaks

Replaced water valve and tested, all functions ok no leaks

Replaced in door water line, added additional protection to Line in hinge and replaced dispenser assembly w/ light board. Tested, unit now dispensing and no leaks

Replaced inlet valve and tested, unit now filling properly, no leaks, took video

Replaced inlet valve and tested, unit now operating within spec noise lvl, videoed no leaks.

Cs stated that dishwasher was not fully draining. Tech tested drain pump which was functioning. Tech increased length of drain hose loop and ran cycle. Dishwasher drained as it should.

Returned with new mount, when uninstalling the broken part I found that the tub had been damaged due to the rack possibly pulling on the remaining screw, I replaced the mount and tested, a very small amount of water leaked from around the mount, I used silicone to seal around the mount screw, I advised customer to wait a few hours before using the unit, complete

Arrival opened up the machine and replaced the failed Heating element. Distracted customer to plug in the machine and wait 24 hours before putting food in it.

Found control board to be malfunctioning but does work when power cycled.

Checked behind both fridge and freezer evaporator covers to check drains. Both were clear of debris and ice. Tested heating element in freezer, tested good.

Returned with new water line and installed, tested unit, unit now working properly, verified no leaks, complete

On arrival opened up the machine and replaced the felt seal. Cleaned in the machine and tested. Machine seems to be working properly. Instructed customer wait 24 hours before running it

Upon inspection unit was full of water and basin did a test cycle to verify theres no leaks coming from any component which there was none found Sudzy water in the basin, removed water and did a test cycle. Found that there was excessive suds advised to change from pods to powder and use a teaspoon per load. Did a cycle clean to get out all detergent residue done.

Took control panel apart, completely used isopropyl and Q-tips and cleaned the contacts for the extra rinse and start pause both on the panel and on the board pulled front off as well and reposition back right lever switch verifying has proper connections and its tripping that back switch properly did a test cycle on drain and spin Engage perfectly. Did a test cycle on normal equal unit seems to be working perfect done.

Unit has intermittent L1 latch error - spoke with Speed Queen tech-support removed debris from latch catch lid was also popped in according to Speed Queen when the latest popped in can cause this error intermittently popped lid out advised customer on keeping lid popped out and that we remove debris from latch if customer calls back order latch assembly part number 205222

Returned and installed door boot. Unit is now operating properly.

My arrival installed new defrost timer and tested. Machine seems to be working properly; used 1 5304526183 (DEFROST TIMER) from stock

Tenant states there was pooled water in one of the dishes and said there were still soap suds in it and coffee mug still had some coffee stains in it and some dishes were still wet. I ran diagnostics and there were no errors. All functions are working well.Customer is using 1 hour cycle, i tried to explain that for hard to remove stains to use heavy and for better drying to use rinse aid and more dry option.Customer doesnt like that a cycle takes 3-4 hours to run and only uses 1 hour because she washes dishes with dish soap and rinses them before putting it in the dishwasher. I tried to explain that to ensure that dishwasher soap from sink creates a lot of suds to be sure that its rinsed throughly in the sink before putting it in dishwasher.When running cycle there was no soap suds in dishwasher which is good since i did not add any.Tenant did not like my answer of showing the user manual for cycle times and use of rinse aid and how to load dishes to avoid water pooling in dishes.I called homeowner and let him know the situation of tenant being upset but mechanically all the functions of the dishwasher are working as im here.

Replaced magnetron, transformer, capacitor and diode. Tested and no more burning smell, microwave is heating and working well.

Customer stated fabric softener overfills in washing machine. Found soap like substance backing up fabric softener, and top ring of basket. Removed top of washer and cleared buildup. Verified operations of washer, customer to keep unit from building up with debris. Somebody was putting soap in with the fabric softener, causing buildup. Washing machine in good working order.

Installed inlet valve pressure switch verified no leaks coming from it. Installed power supply board verified unit filled up on deep fill bulky sheets and stopped filling and went into agitation. Unit is working perfect done.

Unit giving CFE MESSAGE. Compressor is burning hot. The back and sides also are. The condenser fan isnt running. Customer tried to replace the unit but it didnt fix the issue. Getting 7 DCV which is proper per tech sheet. Quoted blue book for replacement. Customer is going to see if they can get LG to cover replacement.

Unit not draining. It has a very long drain. The drain pump sounds good. Also the drain lines are clear. Unit is getting an air bubble. Vacuum the air bubble out while draining multiple times now unit is draining properly explained customer would be best to run the drain right underneath the sink instead of down underneath the floor because its a lot of pressure against the drain pump and the drain hose has a backflow plug.

Replaced dented right side fresh food door. Refrigerator is working well.Door Part was onsite 5304526959

Customer complaint is that unit is not cooling correctly. Found failed compressor. Quoted for replacement.

Dryer tumbles but doesnt dry. Found that the gas coils were shorted and would not turn on the gas for heat. Also the door switch was broken and wouldnt turn off when door was opened. Also the rollers, belt, idler were worn. Replaced rollers, belt, idler, gas coils and door switch. Also cleaned out inside dryer of lint build up. Tested and dryer is drying and working well.; pckd up 1 WP3406107 (DOOR SWITCH) and 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) and 1 5303931775 (Gas coils)

Unit had broken ball bearings laying in the bottom of the dishwasher. I inspected the left slide rail attached to inner top verified. There is no pens or jagged pieces of metal installed. New dishwasher rack tested unit working great sliding out great no leaks done

Installed new soap dispenser. Ran and tested fine.

Installed new dispenser. Ran full cycle. No leaks. Video sent to Microsoft.

Replaced UI and main PCB and works great now.

Complaint is no cool. Found leak at condenser to Yoder joint. Cut out leaking join and repaired.

Found that the evaporator fan motor was getting a lot of ice build up near fan blade and would either be real loud or fan wouldnt run causing poor cooling. Found that when the ice maker would cycle and fill some water would spill over and leak down back wall and pool on evaporator fan. I tightened and added some aluminum tape to secure fill tube and no longer spills over fill tube. Tested and no more splash over. Refrigerator is cooling and working well.

Washer was completely dead. Found the GFI had tripped. Reset the gfi and now its running great. I called Steve and left a voicemail that just the trip charge. $129.

Upon inspection took door boot spring off inspected door lock assembly found that there was a connection off refastened it verified with my fastening that its not coming undone. Put unit back together tested it verified. It is engaging properly filling draining done no leaks

Upon inspection pulled unit out, found that a company put in the external venting cap without the hard venting screwed to the cap going through the wall to the venting from the dryer advised to call company back out for the labor. We had to do tested unit with the venting off found that issue by how was cycling Perfectly unit is good to go done

Completed water valve replacement. Unit is now operating properly.

Returned to install control board. Unit is now operating properly and shouldnt have random beeping .

Returned to install repaired control board, plugged it in and unit is now operating properly will take 24 hours to cool down. Display works and displays temps , as it didnt before.

customer complaint is drain pump was running long after cycle and wouldnt let her start a new one. I tested it by manually draining and it worked normally and restarted it and that operation was good as well. More than likely, something got stuck in drain and it eventually got pushed through. No error codes and no water in base pan .

customer stated the drawer was not closing all the way. Tech found water filter housing not seated properly. Tech seated the housing and the drawer closed without gaps.

Had a bad bake igniter. Replaced, heats great now. ; pckd up 1 5303935066 (Igniter)

customer icemaker showed E9 error. The customer had an icemaker on site. Tech replaced and the error was gone.

Installed new heating element. Ran and tested fine.

Found idler pulley, belt and support wheels to be worn. Installed new repair kit. Ran and tested fine. ; pckd up 1 4392067 (Repair kit)

Installed new door cam. Opened and closed door multiple times making sure the door sealed properly.

Customer stated dryer sounds horrible. Took apart and found faulty roller wheels. Quote approved for dryer rebuild kit. Replaced (4) roller wheels, idler pulley, and left spare belt with customer. Vaccumed dryer out. Greased and oiled unit. Verified smooth operations. ; pckd up 1 DESAMKIT (BELT DRUM AND IDLER PULLEY)

Called tech line . Induction cooktop locks out when operations such as having pan to close to control settings for burner temperature. Which on cooktop it advises not to cross line with pan . Advised unit operates different but called tech line for confirmation . Company before us bent front control panel bracket ! Took unit apart and fixed that issue so control panel isnt knocking around.

Replaced water level pressure sensor water and main control board. Filled washer multiple times and verified no more leaks. Washer in good working condition.

The customer reported temperature fluctuations in both compartments, with the freezer ranging from -10?F to 20?F and the refrigerator between 28?F and 36?F. They mentioned that the evaporator fan had been replaced about a month and a half ago due to heavy frost buildup at that time. Upon arrival, I found some frost still present on the evaporator coils. The defrost heater tested OK, but I suspect a partial defrost issue may be occurring, potentially due to the defrost sensor terminating the cycle prematurely. To address this, I repositioned the defrost sensor further down on the evaporator to improve its accuracy and defrost performance. I advised the customer to monitor the unit and reach out if the issue persists.

Replaced faulty defrost heater. Cleared all ice out again. Started refrigerator and tested operations. Refrigerator cooling properly again.

Found no issues at this time. Ran and tested through cycles. Machine does shake a little but determined the flooring is a little soft.

Pawn arrival open up the machine discovered failed windings in the compressor. Evacuated the system and remove the compressor. Installed new compressor and filter dryer. Charged with refrigerant and tested. Seems to be working properly

Pawn arrival opened up the machine and removed the old door seal. New door seal is different because replacing the whole door seal requires replacing the entire door. Using a separate part and going to make it work. Installed part and tested. Machine seems to be working properly at this time. Instructory customer to watch the machine carefully to make sure that there are any leaks

Installed the new door gasket, made sure the door shuts and seals as it should

Returned to try control panel, still isnt filling . Customer decide they are just gonna get a new washer. I tried all of those parts and they didnt work . Toggled with water shutoffs to make sure they werent flipped. Still didnt fill when ensuring those were on.

Power rival customer states that the machine trips the breaker frequently. Eaton breaker had an error code for ground fault. Open up the machine and found a piece of something charred laying on top of the igniter possibly grounding it out. Remove this and tested. Machine seems to be working properly

Customer stated washer has a bs error code. Found error code present for k1 relay sticking on driver board. Tried tapping, relay wouldnt reset. Replaced board and verified proper operations. Washer in good working order again. ; pckd up 1 204659p (Driver Board)

Found rack and slides to be damaged causing rack to slide out too far on one side. Installed new rack, ran and tested fine

Installed new user interface control! Tested oven functions set clock ! Unit isnt flickering anymore and working great!

Microwave not turning on. Found that the fuse is open and cut power. Microswitch is shorted and blew fuse. Also the turntable motor coupler cracked and not turning. Replaced fuse and microswitch, tested and microwave turns on and is heating. Shipped couplet to customer home.Microwave is working well.; pckd up 1 5304514229 (Turn table coupler) and 1 5304514258 (Fuse) and 1 5304514264 (Microswitch)

Had a bad igniter and changed the gas valve because after the new igniter was glowing better, still didnt ignite. Owner had a new gas valve on hand, replaced that, works great now. Victor approved more labor. Added $20 labor for installing the valve. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), pckd up 1 5303935066 (Igniter)

Replaced the rotary switches and wire harness. Also spent a half hour cleaning cooking oil out of all the interior places behind and on front of the UI area. Works great now. LG said the oil could cause issues in future so I cleaned it all.

Arrived with a compressor and filter drier, I varied that the compressor was grounded, I removed the old parts and installed the new, I tested the unit and received proper equalized and operating pressures, unit was cooling while still on site, complete

Replaced temp sensor and tested. Oven got to correct temperature

Returned, installed the control and the bake element

Customer states the dishwasher was not filling with water. Found the dishwasher had 2 codes, one for the door switch being open and the other code was for stuck float. Cleared the codes ran a diagnostic cycle, the dishwasher worked as it should. The customer mentioned the dishwasher had a spoon stuck under the float switch. Found not issues at this time

Customer states the oven was not working as it should. Checked and found the igniter had a crack in the element. Customer approved the repair, replaced the igniter cycled and no tested the oven it now working as it should. ; pckd up 1 5303935066 (Ignitor)

Installed the board, the customer is going to used the oven . Followed up with the customer and the oven worked as it should.

Front two burners are burning food when set on low setting. Found that the knobs were on the wrong burners. Front right only has one size burner but has a turbo boil and the front left has bridge which is different knob and has specific knob just for that burner and thats why the heat settings were off.Customer states its been that way and was having problems getting specific heat since she got it.I informed customer and showed her that heat matches knob settings now.Range is working well.

Upon inspection unit had an F7E5 error code, which is dealing with the slider clutch used truck stock component took stater housing and clutch assembly out found that slider clutch was completely broken. Replaced it tested unit re-leveled unit no leaks working great. ; pckd up 1 W10734521 (CLUTCH ONLY)

Upon inspection unit has a frozen drain took all the food out of unit all the shelves removed back cover found it completely blocked alleviated obstruction, and fish drain tube to pan ! Verified its cleared with water being used and drained great! Done

Replaced UI. Works great!; pckd up 1 5304534898 (UI board)

Customer complaint is that unit is leaking water / building up ice. Found tray frozen. Completed defrost heater probe install and unit is now operating properly.

Customer stated that the freezer makes a loud squeaky noise, I found that the evaporator fan was hitting something and causing noise, I unloaded the freezer and removed the evaporator cover and inspected the fan and surrounding area, I found nothing to be broken or damaged, the evaporator fan was working properly, I reassembled the freezer, the noise was normal at this time, I had the customer reload the food into the freezer and the noise did not return, I recommended the customer be careful on how they load the freezer as pushing on the rear wall could cause noise, complete

Customer stated that unit was leaking large amounts of water at random times and only when he wasnt home, community manager showed me photos of the leak taken by the tenant which show suds on the floor that appear to be inches deep, I ran the unit through multiple cycles and was unable to find any leaks, i believe the leak is caused by too much detergent and possibly overloading the unit, complete

Returned to install board , compressor started right up now and is starting to cool. Again customer knows if its still not cooling after 24 hours , to call back

Returned to install dual water valve , unit should now make ice but let customer know it can take 24 hours . She is going to call back if it doesnt produce ice

Customer states the washer is not working as it should. It filled with water and did not do anything. Ran washer through the diagnostic cycle. Had no issues, checked for codes and found no codes. Checked and found normal cycle was set for 22 minutes. The spin was turned off and soil level was on low. Showed the customer the issue, cycled and tested the washer is working as it should.

Installed new water valve from last diagnosis. Once installed tested multiple times for leaks. Unit is working properly. No leaks. There is water still from prior leak dried the best we can.

Unit had a broken fill valve replaced inlet fill valve tested unit with lid off verified. Theres no other leaking components in the valves working great done no leaks. I had to remove with dolly cart dryer and re hook up with mounting brackets ! Tested dryer for air leaks from venting ! Done

Found refrigerator flat on refrigerant. Pressurized with nitrogen. Used refrigerant leak detect to locate source of refrigerant leak. Found leak at weld on compressor to condenser coil. Reseller. Pressurized with nitrogen again. Used refrigerant leak detector and soap bubbles to look for any additional leaks. No leaks found. Pulled vacuum and weighed in charge. Advised to allow several days to verify no additional issues before reloading with product. Reinstalled built in refrigerator.

LG dryer. Door has a little play when closed. Contacted LG tech support. Tech support stated that as long as clothes are not getting caught between base and door and door is not registering that it is open then this is standard operations.

On arrival open new rear bearing and attempted to install the front bearing. Front bulkhead was bent a little bit so it had to be bent back in order to get it to fit. After a little bit of adjusting was able to make it work. Tested and it seem to be working properly instructor customer to run a couple of heavy loads through the dryer to wear down the new Glides.

Arrived on site to dented door, replaced door with new one that was on site, spoke with customer who stated that he did not have a name tag for the replaced door, the old door also did not have a nameplate on it, customer stated that it is okay with out it, complete

I uninstalled and reinstalled the shelf, now working properly, complete