We serviced a
GE WASHER
Model PFQ97HSPV0DS
Near Sartell, MN 56377
Brandon
Job Details: 04/01/2024
"Customer states the unit is not draining, found the pump is buzzing just not pumping. Vacuumed out the water. Removed the lower filter and found debris. Tried the pump again it still just buzzed. Could see debris in the pump, could not get the debris out. Disassembled the unit and was able to get the debris out. Put back together, filled with water checked for leaks. Tested the pump, the unit pumped the water out."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Blaine, MN 55449
Phillip
Job Details: 04/01/2024
The drool falls down fast. I pulled it out and found the left hinge hook came out the spring. I put the hook back in and put zip ties around both hooks on both sides so it doesnt happen again. Door is working good.
We serviced a
ASKO++ DRYER STACKED++
Model TD 30
Near Wayzata, MN 55391
Adam
Job Details: 04/01/2024
"Installed parts from last diagnosis. Also oiled up front rollers cause there were no longer available. One of them was definitely making some noise but after oiling it up, it seems like it solved that issue."
We serviced a
SAMSUNG DRYER
Model DV405GTPAWR/AA
Near Plymouth, MN 55446
Matt
Job Details: 04/01/2024
SHUTS OF MID CYCLE. Customer said its not drying and shuts off before the clothes are dry. It sounds like customer is putting clothes in there soaking wet because the washer isnt spinning them out. The lint filter is plugged solid with lint also. I cleaned it out and started a timed dry high heat cycle and heat is cycling between 225F and 105F consistently for 30 minutes. Dryer is testing good. Looks like the problem is with the washer not spinning the water out of the clothes and customer needing to keep the filter clean. I also recommend customer have vent cleaned before using because its never been cleaned sense theyve lived here.
We serviced a
LG WASHER
Model WT1101CW
Near Oak Grove, MN 55011
Phillip
Job Details: 04/01/2024
"I verified the customer was getting UE error. The shocks feel good and the wash plate is tight. I replaced the rotor, stator and main board. I ran it and its working good for me."
We serviced a
ELECTROLUX FREEZER
Model FFFU16F2VW
Near Oak Grove, MN 55011
Phillip
Job Details: 04/01/2024
"The compressor was not starting , I found the relay start device had failed. I replaced the relay and its working now.
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near St. Cloud, MN 56304
Brandon
Job Details: 04/01/2024
"Customer stated the unit kept filling with water when the machine was off. Replaced the valve assembly. Cycled and tested, checked for leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monticello, MN 55362
Matt
Job Details: 04/01/2024
"SEEMS LIKE THERE'S NO WATER COMING IN. Found the water was shut off underneath the sink. Turned it on and tested, dishwasher is filling and washing great. Dishwasher is now fixed."
We serviced a
ASKO++ WASHER
Model WM55
Near Chaska, MN 55318
Adam
Job Details: 04/01/2024
Install new door latch from last diagnosis now door shut easily and pops open the way it should
We serviced a
ELECTROLUX DRYER
Model EFMG617STT0
Near Elk River, MN 55330
Phillip
Job Details: 04/01/2024
I heard the noise for a few seconds. Sounded like it was coming from the gas valve. I replaced the valve and converted it to propane. The dryer is working and not making that noise for me.
We serviced a
LG REFRIGERATOR
Model LRFXC2416D.ASBCNA0
Near Clearwater, MN 55320
Brandon
Job Details: 04/01/2024
Installed the new board and the ice maker.
We serviced a
LG REFRIGERATOR
Model LMXS28626S
Near Saint Anthony, MN 55418
Hyrum
Job Details: 04/01/2024
1F-E error code for no signal from the icebox fan. Customer states that its been giving an error not making ice. Went ahead and opened up the evaporator cover in the back of the freezer section and found a small chunk of ice preventing the icebox fan from spinning. Remove the ice and reinstalled the fan and cover. Put it to test mode and make sure that the fan was functioning still and came back on. Did not need any of the parts provided . Machine seems to be working properly now.
We serviced a
ASKO++ DISHWASHER
Model DBI663IS.U
Near Roseville, MN 55113
Hyrum
Job Details: 04/01/2024
"Upon arrival, I went ahead and opened up the machine, replaced the fill valve with the part provided and tested. Reinstalled the machine and cycled it on and off several times. Made sure that hot water was coming through the valve. It appears to be working correctly at this time, and no longer making any noise.went ahead and started the cycle for the customer and asked them to keep an ear out to hear if they hear the sound again. At this point I dont think they will. Everything looks great and sounds great."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Saint Paul, MN 55130
Hyrum
Job Details: 04/01/2024
"Customer states that the icemaker stopped working about a week ago. Opened up the machine and tried to get the icemaker to start, but discovered that frozen water had dripped out of the test button. Pulled the icemaker out and replaced it with a new icemaker part. It tested good and appears to be working correctly at this time. Inspected the old icemaker, and it may have been defected from the get-go. It appears that, the housing may not have been sealed correctly from the factory causing water intrusion to get into the control. Look like a screw is loose possibly. Either way the machine is working correctly now and the new icemaker looks great."
We serviced a
MAYTAG DRYER
Model MTGDRYER
Near Roseville, MN 55113
Hyrum
Job Details: 04/01/2024
"Customer states dryer not drying well, cleaned vent exhaust themselves and it improved significantly. Still wanted machine checked out. Did not have vent brush with me at this time. Cleaned out machine internally and tested. Seemed to be cycling properly at this time. Customer still wanted ducting cleaned so I will have to return on Friday when I have this tool. ; schdld next appmnt for 4/5 FRI 8-10"
We serviced a
KENMORE REFRIGERATOR
Model 10657575790
Near Eden Prairie, MN 55346
Adam
Job Details: 04/01/2024
Customer complaint within a day unit is a room temperature. Hold unit out on protective mat. Tested compressor. Compressor was extremely hot but was not running. Was getting correct voltage to compressor. Ohms compressor out. Compressor is bad on unit. Would need compressor kit install installed ; saved tckt
We serviced a
BERTAZZONI** MICROWAVE
Model MAST30SOEX
Near Shorewood, MN 55331
Adam
Job Details: 04/01/2024
"Install new magnetron and fuse which is what Techline recommended. Could hear the microwave magnet for about two seconds. Then tripped the fuse again. The fuse has a very thin wire going through it able to reuse the fuse replaced the capacitor and diode try again and now you can hear the Megatron sounding like its running very loud home, but nothing is heating Techline again they think it got a bad magnetron or the transformer its bad. Customer is going to think it over and see what they wanna do I talked to Phil. He said if they want to try the parts again well get them warranted and try one more time. If that doesnt work, we would have to get the transformer. With the way this is built in my stand isnt big enough so if they do repairs, please let technician know so he can make attachment for his ally stand.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED9151YWO
Near Chaska, MN 55318
Adam
Job Details: 04/01/2024
"Unit is making thumping, noise, double check, my rollers can find any issues tried the new molder still was having the same noises going on something its warped in the drum or the show itself. I have replaced all the parts for the rolling mechanisms and still making the noise nothing is caught in the blower wheel, when I have it all part, the motor sounds fine by itself with the blower going right when I put tension on the motor and put the drum in it makes a noise something is bent or warped; states that autho needed"
We serviced a
FRIGIDAIRE COOKTOP++
Model GCCI3667AB
Near St. Cloud, MN 56301
Brandon
Job Details: 04/01/2024
"Customer states the unit will not heat up after control board was installed.Disassembled the unit and found no noticeable issues on the 3 generator modules. Found where the control board can be plugged into two different spots tried both spots. Cant get into diagnostics. The unit maybe in demo mode since the burners wont turn on. ; ordrd 1 561940444 (Control), states that autho needed"
We serviced a
ASKO++ DRYER
Model TD60.01
Near Minneapolis, MN 55436
Delton
Job Details: 04/01/2024
"The dryer motor has a hard time turning , will not tumble sometimes. Would need motor, belt, idler and blower wheel to be ordered. Schedule two hours for repair if customer approves estimate.Cant find parts in stock, please contact customer with estimate.Motor part number 441995; blower wheel 102874; idler pulley 444333; belt 270851; saved tckt"
We serviced a
KENMORE REFRIGERATOR
Model 10651783412
Near Saint Paul, MN 55103
Hyrum
Job Details: 04/01/2024
Customer states machine stopped cooling suddenly. Opened it up and discovered that the compressor and condenser fan were not running. Inspected and found that they were not getting voltage from the main control board verified that the main control board had a bad relay on it. At this point and control board will need to be replaced to get this machine cooling again. Going to go ahead and order part from day distributing.; ordrd 1 W11035841 (Main board)
We serviced a
JENN-AIR RANGE
Model JES8850BAS
Near Woodbury, MN 55129
Hyrum
Job Details: 04/01/2024
"WPW10206079 - KeypadUpon arrival, customer stated that the range was not responding to button presses. It had been kind of working for a while and then suddenly just stopped completely. Opened up the machine and discovered a failed keypad. Checked the membrane switches and they had definitely failed. Looked up the part and the front control and membrane switches are all part of the same assembly. Quote customer for repair and they could not commit to the repair cost at this time. if we do not hear from the customer in the next couple of days, please follow up with them they may decide to do this repair.; saved tckt"
We serviced a
LG WASHER
Model WM4000HWA.ABWEUUS
Near Nowthen, MN 55303
Matt
Job Details: 03/29/2024
I installed both cold and hot water valves and tested. Washer sounds great."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Anoka, MN 55303
Phillip
Job Details: 03/29/2024
"The customer said that sometimes after they press start and they come back its not running. There was no faults codes. I tested it on and off 5 times, the washer starts and starts to wash every time. I loaded 5 towels and started the washer. No issues found."
We serviced a
KENMORE MICROWAVE
Model 66561622100
Near Osseo, MN 55311
Nate
Job Details: 03/29/2024
Replaced bad motor. New one works great now.
We serviced a
KENMORE DRYER
Model 110.78102310
Near Eagan, MN 55122
Delton
Job Details: 03/29/2024
Found that the idler pulley is screeching loudly. Customer approved estimate. Replaced idler pulley and cleaned out inside dryer of lint build up. Tested and dryer now runs quiet and is cycling heat normally. Dryer is working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Minneapolis, MN 55445
Matt
Job Details: 03/29/2024
"OVER FREEZING - FRIDGE IS NOT COOLING. FF compartment is 55F and freezer is -40F. Theres frost all over the freezer compartment and food. I removed the evaporator cover and the defrost drain is plugged and frozen over. I defrosted evaporator and drain pan and opened up drain. Theres white foam pieces all over from the insulation breaking down and falling apart. I advised customer that its going to work normal again, but because of the foam breaking down it will probably plug up the drain again at some point and cause it to do the same thing."
We serviced a
GE WASHER STACKED++
Model GFWN1600J1WW
Near Maple Grove, MN 55369
Adam
Job Details: 03/29/2024
Install new shock from last diagnosis once installed tested units working properly now
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Plymouth, MN 55446
Nate
Job Details: 03/29/2024
Squeals when it starts. Found a seized up pully. Cleaned pully shaft and replaced pully. Cleaned and oiled support rollers. Vacuumed out dryer. Runs nice and quiet now.
We serviced a
ASKO++ DISHWASHER
Model DFI675XXL.U
Near Minneapolis, MN 55424
Nate
Job Details: 03/29/2024
Replaced bad UIB. Can see lots of condensation on top of UIB from cycle they did. Replaced UIB and dried everything off and put foil tape under counter.
We serviced a
WHIRLPOOL DRYER
Model MISSING
Near Minneapolis, MN 55423
Nate
Job Details: 03/29/2024
"Not drying clothes. Tenant said the vent was clean, but it was totally clogged with wet thick lint especially where it vents outside. Did a full vent cleaning. Did a dryer cleaning too. Now it runs great at 200 degrees and airflow outside went from zero to 23 mph.
We serviced a
KITCHENAID REFRIGERATOR
Model MISSING
Near Minneapolis, MN 55422
Nate
Job Details: 03/29/2024
Icemaker not making ice. Customer stated that the metal arm was missing. Icemaker arm was actually in the up position. flipped it down. Listened to it fill with water. Also changed her oven from French to English.
We serviced a
BOSCH DISHWASHER
Model SHX46L05UC/18
Near Eden Prairie, MN 55346
Adam
Job Details: 03/29/2024
Install parts from this diagnosis once installed test multiple times units working properly
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2479SF8A
Near Lakeville, MN 55044
Delton
Job Details: 03/29/2024
There was a drain clog in the overflow tube connecting the DW to the garbage disposal. Removed and educated customer for possible future issues. Checked function for the machine.
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/20
Near Excelsior, MN 55331
Adam
Job Details: 03/29/2024
Installed parts from last diagnosis. Once installed ran unit for 20 minutes no leaks and working properly.
We serviced a
HISENSE REFRIGERATOR
Model HRF266N6CSE1
Near Coon Rapids, MN 55433
Phillip
Job Details: 03/29/2024
Installed new damper control and icemaker. Working great.
We serviced a
BOSCH DISHWASHER
Model SHU43C06UC/17
Near St. Cloud, MN 56301
Brandon
Job Details: 03/29/2024
Customer states the unit wont drain. Removed the drain hose from under the sink. Vacuumed out the hose. Filled unit with water and tried pumping. Vacuumed out the water cleaned the pump assembly out. Cycled and tested the unit started pumping. Filled with water a few times and checked the unit pumped out the water and every time.
We serviced a
LG DRYER
Model DLG7001W
Near Blaine, MN 55434
Phillip
Job Details: 03/29/2024
I verified the filter guide was broken. I replaced both parts sent. Showed the customer its working good now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24BB620012AA
Near Shakopee, MN 55379
Adam
Job Details: 03/29/2024
Installed part from last diagnosis once installed tested unit. Now its working properly.
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near Andover, MN 55304
Phillip
Job Details: 03/29/2024
Complaint was the washer shakes and walks. I verified the feet are secure and the washer is level. The floor is very slippery. I cleaned the floor and dust off the bottom of the feet. I ran a load of towels on spin and the washer does walk forward slowly. I advised the customer to put vibration pads under the feet.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55416
Adam
Job Details: 03/29/2024
Installed new icemaker, flipper, and freezer drawer assembly. Tested and working great now.
We serviced a
KENMORE DISHWASHER
Model 66513832k
Near Saint Paul, MN 55116
Hyrum
Job Details: 03/29/2024
"Customer states the machine is tipped to the right side, making it hard to close the door as it is interfering with the cabinet. Took the toe kick off the machine and discovered that the front right foot had fallen off of the board that it was sitting on. Use the drillbit to notch the boards at the foot would stay in place and let re-level the machine. Put the tail kick back on and make sure that theres no interference at the door at this time. Seems to be working great."
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Saint Paul, MN 55117
Hyrum
Job Details: 03/29/2024
"Replaced the fill valve and tested. At this point it seems to be working great. Ran it through a whole quick cycle, and it seemed to do fine."
We serviced a
SPEED QUEEN DRYER
Model ADGE9RYS118TW01
Near Andover, MN 55304
Phillip
Job Details: 03/29/2024
The door latch was broken. I replaced the door strike and latch. It works good now.
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Ramsey, MN 55303
Phillip
Job Details: 03/29/2024
"The back left rollers was not spinning and causing the noise. It needs the rebuild kit. I replaced the rollers, idler and belt in the kit. The dryer sounds good now.
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near Saint Paul, MN 55127
Hyrum
Job Details: 03/29/2024
"On arrival, customer states that the lid lock doesnt appear to be in place correctly and that the machine will not run. Replace the lid lock mechanism with a new part because it had broken off and was just hanging loose inside the machine. Once I had it installed, I tested it and it seems to be working correctly at this point."
We serviced a
KENMORE REFRIGERATOR
Model 596. 75523400
Near Columbia Heights, MN 55421
Hyrum
Job Details: 03/29/2024
"Upon arrival, I went ahead and installed the new fan motor and the machine and tested it. It looks great and air is moving correctly machine is cooling. Everythings working like it should be. At this point customer opted to have me not reinstall the icemaker as they do not use it.reassembled machine and made sure that there is no other issues at this time.
We serviced a
ASKO++ DRYER
Model T208CWU
Near Saint Paul, MN 55102
Hyrum
Job Details: 03/29/2024
"588306 - Relay boardOn arrival, customer states the machine does not run gives an error six code immediately upon starting and just clicks a few times. At this point, it appeared as though voltage is not being sent to the motor and I think this is a result of a bad relay on this board. Going to go ahead and say that the whole board needs to be replaced because Im not sure exactly which relay is for the motor. Asko tech-support not available at this time. Please research parts send a quote. Thank you. ; saved tckt"
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP117TW13
Near Minneapolis, MN 55424
Nate
Job Details: 03/29/2024
"BB error, and customer says the washer has been sounding like a helicopter, increasingly since they bought it 3 months ago. I found the belt had come off of the rotor and motor, abd part of it was sheared off. There was a random screw between the rotor plate and the back of the washer. I removed the screw. No place I could find where it was missing from. Needs new belt. Tried calling speed queen tech support but they are closed for the Easter holiday. Customer has MAJOR concerns about washer. Its been nothing but trouble since they bought it, and they have had 3 service calls already. They are very concerned that the washer has been compromised due to the loose screw that was scraping between rotor and back of washer. They plan to reach out to the dealer and speed queen and also wanted to be sure we passed our notes along to speed queen. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LSC26905TT
Near Hopkins, MN 55343
Adam
Job Details: 03/29/2024
"Customer complaint is no water dispensing or making ice. Hold unit out on protective Matt found that it had a T tap into the water line in the back and it was turned off. Turned on cycle icemaker once water started leaking out of the hose in the back also not getting any voltage when pressing the dispenser button. So it needs to parts one being the dispenser, covered display assembly for the icemaker fill line.3211JA1045Z dispenser 5040JA2015A ice maker fill adapterPats showing not available ; snapped 1 QuickPics, states that autho needed"
We serviced a
SPEED QUEEN DRYER
Model ADEE9RGS175TW01
Near Farmington, MN 55024
Delton
Job Details: 03/29/2024
Found that the drum broke (see picture) causing dryer to thump loudly and ruin the rollers as well as the front bulk head. Drum ripped the felt and started grinding metal on metal. Will need oversized shipping.PW said put in autho pending for oversized shipping.Please order these parts.Drum D510265WP; front bulkhead assembly D515533P; roller kit RB170002 (order this again even though it shows in work order. I never got it); saved tckt
We serviced a
KENMORE REFRIGERATOR
Model 795.71036010
Near Maple Grove, MN 55311
Matt
Job Details: 03/29/2024
"OLDER KENMORE, NOT COOLING. FF compartment is 47F and freezer is 41F. Compressor and fans are running. I removed the evaporator cover and theres no frost on the evaporator. The compressor/sealed system has failed. Customer would like a quote on a sealed system repair. ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Eagan, MN 55123
Delton
Job Details: 03/29/2024
"Found stored error code 4-3 refer to motor error, ordered new sump assembly for new seals too.; ordrd 1 WPW10455268 (SUMP ASSM WITH SEAL)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blaine, MN 55449
Phillip
Job Details: 03/29/2024
"The lid has several cracks in the corners. It needs a new lid W11513252 but is still functional. I could not recreate the noise. Nothing is loose or broken. I did find Dog hair built up on the belt cover next to the main drive pulley. Please get approval. ; snapped 4 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AS2
Near Monticello, MN 55362
Brandon
Job Details: 03/29/2024
"Customer stated the display will randomly come on, the light for the dispenser will come on randomly. The temperature display will light up.Checked the outlet for ground (ok) removed and replaced the front control. Waited and had no issues. ; O-emld tckt"
We serviced a
LG DISHWASHER
Model LDS5811WW
Near Eagan, MN 55123
Delton
Job Details: 03/29/2024
"The DW is leaking from the edge of the auto soap dispenser, needs to be replaced, parts show discontinued and not in stock. Search for part and contact customer. Part number 4924FD2123E auto soap dispenser.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model GEQ8858JT0
Near Sauk Rapids, MN 56379
Brandon
Job Details: 03/29/2024
"Customer states the unit is not heating, disassembled and found unit very dirty, tested and found the heat element was burned out. Cleaned the unit out and found the unit was once vented out the side and vent pipe was cut and is too short, causing debris to blow out the pipe. Found the rear drum rollers need to be replaced, also the 2 wires feeding power to the heat element are burnt. Customer states the unit gets stuck on, the timer has a spot threat wont advance. ; ordrd 1 WPL - 279936 (Pipe) and 1 WP3387747 (Heat element) and 1 WP3406725 (Timer) and 2 279457 (Heater wire)s"
We serviced a
BOSCH DISHWASHER
Model SHEM78WH5N/32
Near Eden Prairie, MN 55347
Adam
Job Details: 03/29/2024
"I ran unit for an hour only spot I can see of any water is on the top insulation dripping down so that is coming from one of the welds from the tub leaking cant figure out exactly wireless pull off all the insulation unit needs new tub or replacement. Added photos.; snapped 2 QuickPics, states that autho needed"
We serviced a
ELECTROLUX WASHER
Model ELFW7637AW1
Near Buffalo, MN 55313
Matt
Job Details: 03/29/2024
"NOISEY. Customer said that when it fills the washer is loud. Sounds like its coming from the valve. The valve has already been replaced by Warner Stellians for this and she said it got worse. I ran washer through test mode and went back and forth through all the valves and they sound good, except when they shut off theres a little noise. I tried calling Electrolux and there closed for the Easter holiday. I started a normal cycle with towels on the same settings that the customer had when it made the noise and it sounded normal. I watched it for about 30 minutes and still nothing. Can someone call Electrolux next week and see what they want to do? There is a service bulletin for noise from the valve after replacing, but says its normal and will go away with time. ; saved tckt"
We serviced a
GE DRYER
Model GFD55GSSN2WW
Near St. Cloud, MN 56303
Brandon
Job Details: 03/29/2024
"Returned, removed the cover replaced the thermistor and the flame sensor still need the Inlet thermistor. ; saved tckt , states that autho needed"
We serviced a
KENMORE DRYER
Model 11097260100
Near White Bear Lake, MN 55110
Hyrum
Job Details: 03/29/2024
Customer states that it doesnt heat up or drive very well. Ranna and it heated up for a minute and then stopped. Discovered an intermittent thorough fuse on the back. Bypass the fuse and then discovered a failed thermostat. That was overheating. The machine. Had the fuse in stock but not the thermostat. Ordering parts from day and will return on Tuesday. ; ordrng 1 WP3392519 (Fuse) and 1 WP694674 (Thermo)
We serviced a
ASKO++ DISHWASHER
Model D5634
Near White Bear Lake, MN 55127
Hyrum
Job Details: 03/29/2024
"426743 - door gasket bottom700309 - door gasketCustomer states that there is a bit of rubber sticking out of the bottom of the door. Determined this to be the bottom door gasket. Inspected machine for any other issues and noticed a small tear in the door gasket in the bottom left corner on the side. Recommended to customer that both of these part be replaced. ; saved tckt , states that autho needed"
We serviced a
GE WASHER
Model GTWN4250D2WS
Near Minneapolis, MN 55417
Delton
Job Details: 03/29/2024
"Found a broken pump assembly for the drain, customer approved estimate for new part and labor.; ordrd 1 WH23X10043 (PUMP ASSM=- MOTORIZED)"
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Minneapolis, MN 55406
Delton
Job Details: 03/29/2024
"No power to user interface, tried to replace a blown capacitor but no change. Customer approved estimate, ordered new control board and rescheduled.; ordrd 1 WH22X31617 (ELECTRONIC CONTROL - MAIN)"
We serviced a
LIEBHERR++ REFRIGERATOR
Model 0930163-02
Near Saint Paul, MN 55105
Hyrum
Job Details: 03/28/2024
"Upon arrival opened up the sealed system and inspected the low side pressure. Low side pressure was -25 psi, indicative of a high side, pressure leak inspected the high side tubing and found a crack in the tubing between the dryer and the three-way valve. Repaired the leak and evacuated the system. Charge with new refrigerant and tested. Machine seems to be working correctly at this time."
We serviced a
BERTAZZONI** RANGE
Model MAST486GDFSXT
Near Minneapolis, MN 55422
Phillip
Job Details: 03/28/2024
We adjusted the wires and got the range leveled. Working great now.
We serviced a
LG REFRIGERATOR
Model LFXS26596S.ASTCNA1
Near Blaine, MN 55449
Phillip
Job Details: 03/28/2024
The whole unit was not cooling. I tested and verified the compressor failed. I replaced the compressor and filter. Its cooling and pressures are good.
We serviced a
LG WASHER
Model WT7005CW/03
Near Excelsior, MN 55331
Adam
Job Details: 03/28/2024
Customer complaint unit not draining. Vacuum down all the water. Removed the back cover to get access to the drain pump. I could feel in the hose like some kind of clothing in it. Removed hose from basket to drain pump and found some clothing in there. remove the clothing inspected drain pump drain pump still look good reassembled unit tested and its working properly
We serviced a
ELECTROLUX REFRIGERATOR
Model GLRT83TES0
Near Saint Paul, MN 55114
Nate
Job Details: 03/28/2024
"Not cooling. Verified compressor is running. Got back to the evaporator, and no frost. Found a bad temp control. Replaced control. Works great now.
We serviced a
KENMORE DRYER
Model 110.97582110
Near Minneapolis, MN 55406
Nate
Job Details: 03/28/2024
"Rear seal falling apart. Ordered new seal, went to St. Paul distributer and picked it up. Also replaced bad belt. Installed. Works great now.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Saint Paul, MN 55104
Hyrum
Job Details: 03/28/2024
"On arrival, I installed the new control and tested the thermostat to make sure that it was working. Everything appears to be cooling and working like it should be at this time. Also changed out the icemaker for customer and cycled it. At this time the machine looks great and should be good to go. Instructed customer to jump first batch of ice in the morning."
We serviced a
LG WASHER
Model WM2250CW
Near Sartell, MN 56377
Brandon
Job Details: 03/28/2024
"Customer stated the unit was not draining, and there was a leak on lower part of the front door. Removed the lower filter and vacuumed out the water and debris found debris in the filter, front door seal had buildup on the lower part of the seal, cleaned off the seal and the hard water buildup on the lower part of the door. Went to test the unit and found the water was slow. Shut the water off and removed each hose, found rust build in both. Cleaned out the filters and turned the water back on. Cycled and tested the unit pumps out and no leaks from the door"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM
Near White Bear Lake, MN 55110
Hyrum
Job Details: 03/28/2024
Replace the broken rail adjusters and missing rail stops. Also replaced the dispenser That would not stay closed. Tested everything and it seemed to be working properly now. The top rack rolls in and out properly and the dispenser will stay shut.
We serviced a
ASKO++ DISHWASHER
Model D5634
Near Blaine, MN 55449
Phillip
Job Details: 03/28/2024
The customer said one cycle they had the soap dispenser would not open. They tried it again on different days and its opening and soap is dissolving. The dishwasher is working fine today and no adult codes. The water is warm. Advised to run the hot water before they start the dishwasher.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Blaine, MN 55449
Phillip
Job Details: 03/28/2024
The washer was not shifting into wash from spin. I found the slider was hanging up. I replaced the slider and now it works.
We serviced a
MAYTAG DRYER
Model HYE3658AYW
Near St. Cloud, MN 56303
Brandon
Job Details: 03/28/2024
"Returned with parts, installed the thermostats, fuse, belt. Cleaned out the unit, cleaned the vent."
We serviced a
LG WASHERCC
Model WM4270HVA.ASSEPUS
Near Otsego, MN 55374
Adam
Job Details: 03/28/2024
Customer complaint is getting LE error message. on arrival when testing the unit I could not get it to go into a spin mode. This assembled unit found that the stator and rotor are bad. Replaced both of them tested units working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16BW07
Near Blaine, MN 55434
Phillip
Job Details: 03/28/2024
The freezer display went dead. I plugged the freezer back in and it started to work. I replaced the control box. The freezer is working good.
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Minneapolis, MN 55408
Nate
Job Details: 03/28/2024
Doesnt start. Found the micro switch for the door had gotten out of place. Adjusted the plastic arm that holds it in place and extra secured it. Now dishwasher runs great.
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near Minneapolis, MN 55408
Delton
Job Details: 03/28/2024
"Rinse and lid lock blinking twice (lid lock error) found that the washer is unbalanced. Lid switch plug was disconnected from lid lock, must of popped off from being out of balance. Plugged back in lid lock and secured it. Balanced washer, tested and washer is working good but found that the wash tub doesnt drain quickly and submerges the drain line. I informed customer that they need to unclog the wash tub.Washer itself is working good now."
We serviced a
ASKO++ DISHWASHER
Model DFI664XXL
Near Minneapolis, MN 55436
Delton
Job Details: 03/28/2024
"Found a power chord not fully seated into the outlet, verified function after plugging unit in.
We serviced a
KENMORE RANGE
Model 790.46103300
Near Rogers, MN 55374
Matt
Job Details: 03/28/2024
OVEN WON'T HEAT. Found the bake element wire and connector were melted. Repaired connector and installed new heating element. Tested and oven is heating great. Range is now fixed.
We serviced a
LG REFRIGERATOR
Model LFXS24623S.ASTCNA0
Near Prescott, WI 54021
Hyrum
Job Details: 03/28/2024
Measure the low side pressure at 40 psi. Definitely indicative of a failed compressor. The old compressor and replaced with a new compressor. Installed service port. Pressurized and checked for leaks. Updated software. Pull the vacuum and let it rest. Machine is ready to recharge but did not have the appropriate Can tap at this time. Will need to return later today with the tool I need.
We serviced a
ASKO++ DISHWASHER
Model D5654
Near Lakeville, MN 55044
Delton
Job Details: 03/28/2024
"Pulled out dishwasher again and let it run and finally found a leak drip from the diverter motor underneath. Also customer was saying that the touch panel would intermittently also stop responding and customer would have to let it sit for a day before dishwasher would change settings or start.Looks very labor intensive, have to disconnect and flip dishwasher and pull whole bottom apart to get to the diverter motor. Schedule 3 hours for repair and charge labor accordingly.Cant find parts or the ones i do show discontinued. Contact customer with estimate if parts can be found or let customer know parts are NLA.Support 700418; diverter motor assembly 564198; gasket 700452; gasket 700437; control board 493203; saved tckt , states that autho needed"
We serviced a
BERTAZZONI** RANGE
Model MAST486GDFSXT
Near Minneapolis, MN 55422
Nate
Job Details: 03/28/2024
"Cooling fan is running really loud. Replaced the bad cooling fan. Also the error code that the range was giving was for something. There is a service bulletin for. Related to electronic interference with certain wires under the cooktop. Spoke with tech-support and they sent me the service bulletin. I took off the cooktop and did the relocation of all the wires, and also did everything else in the service bulletin. Lastly, the leg was not attached and the unit was not level which is not covered under warranty. Customer asked if they could pay us to take care of that. So we fix the leg and got the unit level. Charged $39 labor. RJ per our conversation. Can you submit this for authorization to the warranty company to see if they will pay anything for the extra labor of fixing the service bulletin issue. That added on about an extra hour of labor. Everything runs and works great now and there are no error codes.."
We serviced a
SAMSUNG REFRIGERATOR
Model 0AJC4BBH700380H
Near Lakeville, MN 55044
Delton
Job Details: 03/28/2024
"Water/ice build up underneath crisper drawer. Looks like leaking from evaporator clogged drain. Would need drain kit which is separate from Ice maker issue. I quoted for evaporator drain/heater kit and they approved it. They will call Samsung on ice maker issue and see if samsung will cover it. Customer may call us if they want an ice maker kit to fix the samsung ice problem.Customer will unplug fridge and let it defrost.; used 1 DA32-10104N (DEFROST HEATER AND LIMIT), and 1 DA82-01415A (DRAIN KIT) from stock, ordrd 1 Sh502 (Heater)"
We serviced a
WHIRLPOOL WALL OVEN++
Model WOD51EC0HS20
Near Minnetonka, MN 55345
Adam
Job Details: 03/28/2024
"Customer received the same part as last time we needed to display board and I put in notes to try to find the control board. Not sure if we ever did or not. Customer called Square trade when I was there. I said there was a request for a new part, but lets follow up and make sure theyre getting the right part to them. After we have done our part, please follow up with customer. So they know on our end were doing everything we can.hDisplay W11600355; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"
We serviced a
LG DISHWASHER
Model LDTS5552S
Near Minneapolis, MN 55428
Phillip
Job Details: 03/28/2024
The wash pump motor is loud. It needs the wash pump motor. The customer will call Lg to get the part covered. I quoted for the repair if not covered. Sent an estimate. ; O-emld tckt
We serviced a
GE RANGE
Model JB655SK7SS
Near Minneapolis, MN 55401
Nate
Job Details: 03/28/2024
Control flakes out sometimes. Spoke with FW. Ordered new main pcb. Picking up from Dey in Coon Rapids. ; ordrd 1 WB27X45466 (Control board)
We serviced a
ELECTROLUX DRYER
Model ELFG7637AT0
Near Victoria, MN 55386
Adam
Job Details: 03/28/2024
"Customers complaint is unit getting louder than before. Tested unit. It does sound like its chugging. Probably something stuck in the blower wheel but not 100% sure. Unit is inside of a built-in and about 2 to 3 feet off the ground. Would need second technician, spoke to Phil about this would be additional $450. Let customer know he will think it over otherwise I told him he can get the dryer down himself and reinstall it. There would be no additional fee but you would be reliable. Unit has to be serviceable to do repairs see photo; snapped 1 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hugo, MN 55038
Hyrum
Job Details: 03/28/2024
Customer states that the machine stopped cooling suddenly and was making a noise. Upon arrival heard the home click sound indicative of a failed compressor. Opened it up and checked the mechanism and it seemed OK. The compressor is definitely seized causing the machine. Not cool. In order to get this machine going the compressor will need to be replaced. Please submit to assurance and see what they want to do. Thank you.; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LFXS24623S.ASTCNA0
Near Prescott, WI 54021
Hyrum
Job Details: 03/28/2024
Measure the low side pressure at 40 psi. Definitely indicative of a failed compressor. The old compressor and replaced with a new compressor. Installed service port. Pressurized and checked for leaks. Updated software. Pull the vacuum and let it rest. Machine is ready to recharge but did not have the appropriate Can tap at this time. Will need to return later today with the tool I need.
We serviced a
LG WALL OVEN++
Model WDEP9423F/00
Near Ham Lake, MN 55304
Phillip
Job Details: 03/28/2024
"Both door fronts have dents. Both door fronts are different. The lower oven convection fan rattles. It needs a fan blade and convection fan cover. Looks like a trim piece that goes under the bottom oven door is missing. I need the 2 door fronts, the lower oven convection fan blade and cover, and the bottom trim. I added pics. I could not get parts to pull up. ; snapped 9 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Maple Grove, MN 55369
Matt
Job Details: 03/28/2024
ICE WILL NOT DISPENSE. FF compartment is 40F and freezer is 5F which is what the temperature is set at. Found the main board has failed. I called and talked to Reyan and quoted him $503. Hes going to talk to someone and will let us know if they want to do the repair. ; saved tckt
We serviced a
ASKO++ DRYER STACKED++
Model T411VD.W.U
Near Wayzata, MN 55391
Adam
Job Details: 03/28/2024
"Customers complaint, making loud noise during operation and giving a burning smell. Disassembled unit found that the blower reel is completely shredded. Cant tell if the shaft is bent on the motor or if something just got in the blower wheel. Didnt find anything in the blower wheel itself besides broken pieces of the blower wheel need parts listed below to do repair, please order parts and contact customer with scheduling465840 blower716323 absorber413848 slide bearing565122 motor; O-emld tckt"
We serviced a
MAGIC CHEF REFRIGERATOR
Model HMWC44DZ
Near Saint Paul, MN 55105
Delton
Job Details: 03/28/2024
Door handle is loose. Took off door seal and there no screws to loosen the door to get to the door handle mounting screws. Looks like the door is foamed in and only way is to replace the door.PW was looking into trying to find schematics to check and see. Please follow up with customer if part needs to be ordered.; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MM3
Near Saint Paul, MN 55119
Delton
Job Details: 03/28/2024
"Found that waterline was chewed by mice and water leaked onto the compressor start relay and shorted it and compressor not running. Custoemr approved estimate to replace relay, waterline tank and also wanted the water filter replaced. Ordering parts and rescheduling. (Compressor relay was replaced already so fridge will cool until i can come back with other parts); ordrng 1 W10613606 (COMPRESSOR RELAY/OVERLOAD ASSM) and 1 242220506 (Waterline tank) and 1 WF3CB (Water filter)"
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near St. Cloud, MN 56301
Brandon
Job Details: 03/28/2024
"Returned, removed old gear case, installed new gear case, got everything moved over went to install the agitator and the bolt broken off in the shaft. Could not get the bolt out. Told the customer I would let her know on how the process goes to repair. ; saved tckt , states that autho needed"
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near St. Cloud, MN 56301
Brandon
Job Details: 03/28/2024
"Returned with parts, removed the wash basket and found the seal that goes on top of the hub is not included in the kit, also need a drive bell. Ordered the parts informed the customer would be back on Monday ; ordrd 1 205061 (Bell kit and seal)"
We serviced a
ASKO++ DISHWASHER
Model D5654
Near Lakeville, MN 55044
Delton
Job Details: 03/27/2024
"Removed DW from cabinet, accessed the machine area and checked for cause of leak error code. Found nothing leaking, customer will call back if error code pops up again."