Matt was wonderful to work with. He was upfront with estimates and costs and was courteous and professional. On top of that, he was on-time which is huge. I would recommend Matt and Omega Force Appliance Repair. Reliable service and great customer service.
I guess my dissatisfaction is not with this company. They were on time polite and did all that he could do for me
Rarely do I give 5 stars because there is usually always room for improvement. Had a fantastic service and repair from Omega, after another company was at my home for a repair and broke the fridge door, scratched my floor lefts parts out etc. Matt and Omega came in and fixed and replaced everything needed. He went the extra mile. Thanks!
Matt came out to look at our microwave oven which was no longer cooking food. He was very thorough. He tested and verified each potential failed component in the order of most likely to least likely to be the culprit. He allowed us to hover over him, addressed our questions, and discussed each action he took. When he finally got to the potential problem that would be the more costly and require a second set of hands, he gave us cost estimates for each option. In the end, any repair would cost the same as a new microwave and he concurred. He ensured that he left his workspace in the condition in which he found it and we parted amicably. I would call Omega Force for any appliance repair in the future and would gladly welcome Matt back. I'm happy we found them.
Matt was very knowledgeable, very helpful, and very willing to get to the bottom of the problem and fix it. Along with answering questions, and explaining the possible causes of the problem, and what to keep an eye out for next time. He was in and out in short order, I was very pleased. Thank you!