Service History 290 - Omega Force Appliance Repair

We serviced a

LG RANGE- ELECTRIC

Model LRE3061ST/00

Near Blaine, Minnesota 55449

Matt

Job Details: 09/06/2022

"Customer complaint is, OVEN HEAT COIL BURST. Inspected and tested. Found the broil element is fried. Needs a new element. Installed new broil element and tested. Oven is heating great. Oven is now fixed. Customer had 5% off coupon."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVS04

Near Blaine, Minnesota 55449

Matt

Job Details: 09/06/2022

"Customer complaint is, WATER DISPENSER NOT DISPENSING. ICE DISPESNER WORKS WELL. Inspected and tested. Found the bracket that holds the micro switches is broken. repairs. Installed new bracket and tested. Dispenser is working great. Dispenser is now fixed."

We serviced a

GE WALL OVEN- ELECT

Model PKS7000SN1SS

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/06/2022

Door glass broken. We preordered the glass so we had part first before arrival. I disassembled the door cleaned all broken glass and reinstalled new glass. Now unit is back to prior condition

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF45K6500AW/A2

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/06/2022

Unit was giving a error code 5C which is a drain code. Unit wasnt really draining and making loud noise from pump. Customer already cleaned out filter and it was clear. Unit needs a drain pump. The truck stock one we have is slightly different and wont work. Installed dc31-00187A; drain pump. Now unit is draining properly and no leaks tested for 15min

We serviced a

LG DISHWASHER

Model n/a

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/06/2022

Unit will not finish cycle and gives HE code which is for heater code. Pulled unit out. See photos poor install and trim falling off. Test the heater windings and shows its open. Needs new heater. Order 5301DD1001G heater and rescheduled ; ordrd 1 5301DD1001G (Heater)

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US AA00

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/06/2022

Unit was flashing normal light and wont do anything. Usually that means a leak. Removed the unit from under the counter removed bottom pan and notice water leaking from the drain pump and where it mounts. Customer needs a sump assembly for this unit. DD82-01376A sump assembly was quoted and ordered and rescheduled for Monday the 9th. ; ordrd 1 DD82-01376A (Sump and motor assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model MH7440XF0

Near Sartell, Minnesota 56377

Seth

Job Details: 09/06/2022

The customers concern with the microwave Is that one its plugged in if they close the door it acts like its cooking and gets an F6 error. Upon arrival and inspection I found exactly what they described. The relay on the control board was stuck and if the door closed it heated instantly. this microwave needs a control board part number 4393919 Sally was discontinued in 2015. .; saved tckt

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2844LPS

Near Sartell, Minnesota 56377

Seth

Job Details: 09/06/2022

The fridge is not cooling. Upon arrival and inspection I found it had an error it also was actively leaking water from the back of the unit. It has the rust ball failed drain manufacturing defect. I spoke with customer at length and explained her situation. She will replace the fridge.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LA5558XTW0

Near Rosemount, Minnesota 55068

Delton

Job Details: 09/06/2022

Found that customer had flood safe hoses attached that had failed so no water was going to washer to advance the cycle. I informed customer and they will purchase their own new hoses and put them on. All other functions are working good.

We serviced a

DANBY FREEZER

Model DUFM085A4BSLDD-6

Near Lakeville, Minnesota 55044

Delton

Job Details: 09/06/2022

"Freezer is freezing/thawing. As im here, freezer is cold but when im checking things I could hear the compressor start/overload relay click off and compressor stopped running for 15 minutes, i could hear it click twice more before the 3rd time that the compressor turned on and was running.Whole time cold control was sending power.I tried different compressor relay and twice more the compressor relay clicked before compressor turned on. Currently 25 degrees in freezerAppears that compressor is bad and is intermittently starting.Cold control goes up through ceiling of freezer then back out through back of freezer in the insulation. Not even sure how that would be replaced since it goes though the cavity.; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WD520PADM7

Near Farmington, Minnesota 55024

Delton

Job Details: 09/06/2022

No power to dishwasher. Found that wire nut burnt and power wire disconnected. Spliced in new connection and secured with new wire nut. Tested and dishwasher powers on and all functions are working good.

We serviced a

GE DRYER- ELECTRIC

Model DCVH680EJ0MS

Near Farmington, Minnesota 55024

Delton

Job Details: 09/06/2022

Replaced listed parts. No more squealing. Dryer is tumbling and working good.

We serviced a

MAYTAG DRYER- GAS

Model MGDB800VQ0

Near Minneapolis, Minnesota 55436

Nate

Job Details: 09/06/2022

"Squealing super loud and thumping. Found a bad idler pully and an old idler pully laying on the bottom of the dryer. All 4 support rollers are worn down. Replaced the pully and rollers. Used our whirlpool kit. Vacuumed out lint, watched temps for 20 minutes, cycles between 113 and 180. 22 mph airflow outside. Oiled rollers and pully. Found a brittle belt that goes from blower to motor. ; used 1 4392067 () from stock, ordrd 1 WP8544742 (Belt)"

We serviced a

LG DRYER- GAS

Model DLG7301WE

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 09/06/2022

Wont tumble. Customer had just done some duct work and accidentally unplugged a wire connection. I restore the connection and it worked perfectly. This was done gratis he lost some time yesterday at work and was pleased with this concession. The dryer is now tumbling and heating great.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Plymouth, Minnesota 55447

Phillip

Job Details: 09/06/2022

The customer compliant the display would blink and not run/ now the unit is dead. I quoted for the main board. I replaced the main board and programmed it to 1617. Its now working good.

We serviced a

GE RANGE- ELECTRIC

Model JMS08B0W2WH BUY

Near Maple Plain, Minnesota 55359

Phillip

Job Details: 09/06/2022

Customers complaint is that the oven does not get to temperature and is not baking well. I opened the oven to inspect the bake element and I found the bake element has a big crack in it. The broil element comes on just not the bake. It needs a bake element. I quoted the customer blue book. Ordering the bake element.; ordrd 1 WB44K5013 (Bake element)

We serviced a

SAMSUNG RANGE- GAS

Model NX58J7750SG/AA

Near Ham Lake, Minnesota 55304

Matt

Job Details: 09/06/2022

"Customer complaint is, EC C-A2 & ITS NOT WORKING. Inspected and found that after it preheats, it gives a C-A2 error. Its a cooling system error. I removed back panel and found the sub PCB is fried. Installed new PCB and tested. Oven is working great. Oven is now fixed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS1

Near Burnsville, Minnesota 55337

Adam

Job Details: 09/06/2022

Unit would do anything was customers complaint found that the unit was on child lock and wouldnt allow you to press any button. Showed and explained to customer how to use it and how it worked. Everything mechanically sounds good

We serviced a

WHIRLPOOL RANGE- ELECTRIC

Model WFE320M0JW

Near Buffalo, Minnesota 55313

Seth

Job Details: 09/06/2022

The customers complaint is that the cooktop takes a long time to heat and it is chipped. Upon arrival and inspection I found the residence are Spanish speakers exclusively. I used the Translate tool from Google to communicate with them. The husband (Fernando) explained that when they bought the glass top range they were sold a warranty and told it would fix whatever needed to be fixed including the chipped glass top. See pictures for details. I looked at all of their pans and could find no pans that were flat they did not make contact with the burner and would not heat right. I did my best to communicate that they needed to replace their cookware with pans that have multiple layered bases that stay flat overtime a.

We serviced a

BOSCH WASHER FRONT LOA

Model WFMC1001UC/03

Near St. Cloud, Minnesota 56303

Seth

Job Details: 09/06/2022

I cleaned and flushed out the drain pump it was full of pillow stuffing. It is now draining as designed.

We serviced a

AMANA DRYER- ELECTRIC

Model NED7200TW

Near St. Cloud, Minnesota 56304

Seth

Job Details: 09/06/2022

"Not spinning. Failed idler was locked up and the belt snapped. This is a Samsung made dryer stacked in a laundry room. I quoted belt and idler, the idler was discontinued but it looks like the OEM supco we carry."

We serviced a

GE REFRIGERATOR

Model ZICS360NMCL

Near Minneapolis, Minnesota 55416

Phillip

Job Details: 09/06/2022

The customer complaint was neither section is not cooling. I found all the fans are working but the compressor is not running. I removed the main board and found the main relay was bad. I quoted for a relay replacement. I replaced the compressor relay and put the board back in. The compressor kicked on ; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SR/AA

Near Elk River, Minnesota 55330

Matt

Job Details: 09/06/2022

"Customer complaint is, NO COOL. Customer said it completely stopped cooling over the weekend and everything inside was spoiled. Customer had refrigerator unplugged overnight and plugged it in this morning. Inspected and tested. FF compartment temperature was 41F and freezer was 8F. Fans and compressor are all running. Refrigerator is testing good. I found a service bulletin for a no cool issue. It says to replace the board.. ; ordrd 1 DA94-04603A (Main board), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF4267HAWP/XAA

Near Minneapolis, Minnesota 55407

Nate

Job Details: 09/06/2022

"Its been leaking water from the freezer area, and over frosting and then warming in the fresh food section. Needed the extra heater, along with a temp sensor and drain kit. Installed all, steamed out drain, and tested defrost and now both heaters come on. Works great. Charged L14, plus parts. ; used 1 DA82-01415A (DRAIN KIT), 1 SH502 (HEATER), and 1 DA32-10104N (TEMP SENSOR) from stock"

We serviced a

GE REFRIGERATOR

Model GTE18GTHGRWW

Near Minneapolis, Minnesota 55406

Nate

Job Details: 09/05/2022

"Customer complaint is that there was a loud noise coming from the back of the fridge. Evaporator is frosted over nice and uniform. No ice built up around evaporator fan. Fan is running strong and sounds great. Checked the drain from the freezer and poured 4 cups of water down it, no leaks, drains perfectly. Source of water on bottom shelf in fridge determined to be from water pitcher. I steamed out the drain line just to be safe but its clear. Called owner and let him know. Explained to tenant as well."

We serviced a

AMANA DISHWASHER

Model ADB1400PYS2

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/05/2022

Unit handle is busted. So sometimes doesnt latch. Its the actuator inside the handle. Need the actuator and handle. So unit will shut and latch correctly WP8524471 actuatorWP8269323 handle ; schdld next appmnt for 9/9 FRI !

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model LT7000XTN0

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/05/2022

Unit was making a loud squeaky noise then got to a point now being a clunky noise. Disassembled unit and found that the idler was extremely bad. Also two of the rollers seized up. Installed repair which includes all rollers and idler. Reassembled unit and tested and it works great. Installed from truck stock 4392067 kit

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WGD6620HC1

Near Minneapolis, Minnesota 55418

Nate

Job Details: 09/05/2022

Squealing really loud. Found the idler pully was worn down and seized up. Replaced pully. Rollers are good. Cleaned and oiled them. Runs and heats great now. Used 279640 from TS. ; used 1 279640 (ROLLER) from stock

We serviced a

UNKNOWN DISHWASHER

Model MISSING

Near Saint Paul, Minnesota 55104

Nate

Job Details: 09/05/2022

"Installed new dishwasher. Did not need to use the install kit. Works great, no leaks. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

GE DISHWASHER

Model GDF510PSD1SS

Near Chanhassen, Minnesota 55317

Adam

Job Details: 09/05/2022

Unit wouldnt do anything was customers complaint. Right when I got there the unit started working. Found though the unit was covered in black sludge. Customer said she uses dawn dish soap. The black sludge was from the soap building up. Unit was extremely coved. I tried cleaning it the best I can but customer is going to get a new unit and use the correct soap.

We serviced a

FRIGIDAIRE WASHER TOP LOAD

Model GLWS1439FS2

Near Saint Paul, Minnesota 55105

Nate

Job Details: 09/05/2022

Running really loud and was leaking water. Found a rusted transmission. Belt thats worn down. Quoted BB for repair. See attached photo.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Rogers, Minnesota 55374

Phillip

Job Details: 09/05/2022

The customer said its leaking from the bottom underneath the door. The customer in the past has replaced the inner door gasket. I let it run for about 25 minutes and it seem to be working good and no leaking. After about 25 minutes I could hear the sound head change and I open the door and saw the bottom cover and suds. I had no soap to the dishwasher so the sudsing was coming from the rinse agent that is leaking. Both spray arms look OK. The bottom left side of the door gasket does have a tear in it. I quoted the customer for the door gasket and a new soap dispenser. At this time they want to think about it and then call us back they want to fix it. I added the quote to pics

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF218ANW/XAA

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 09/05/2022

The customers complaint was the fabric softener cup has water left in it at the end of the cycle. I advise the customer to not put anything other than fabric softener in the cup and if they do to dilute it. I took the dispenser out and cleaned it and I raise the front feet so the washer leans back and the water can siphon out of the cup better. everything on the washer was testing good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Saint Paul, Minnesota 55105

Nate

Job Details: 09/05/2022

"Freezer 20 degrees and fresh food 45. Found the evaporator frosts over nicely but the evaporator fan isnt running. Tried calling FW to verify voltage, it says it needs 12 vdc. Red and yellow wires on fan getting 12 vdc but not running. Installed our motor from ts but fan doesnt run still. Ordered new fan from sundberg and will pick up tomorrow morning. Accidentally broke the edge of the basket track off when uninstalling shelves, ordered new one from Marcone and having it shipped. Customer will install it.; pckd up 1 241509402 (Evaporator motor), ordrd 1 241514501 (Basket hanger)"

We serviced a

LG REFRIGERATOR

Model LMXC23746S/00

Near Mendota Heights, Minnesota 55120

Nate

Job Details: 09/05/2022

Fridge is warm in both fresh food and freezer. 20 in freezer and 50 in fresh food. Evaporator only has a section of frost in upper right corner. The rest has zero frost. Compressor running hot. All fans running. Sealed system issue. P. ; O-emld tckt

We serviced a

LG REFRIGERATOR

Model LFC22770SW/02

Near Inver Grove Heights, Minnesota 55076

Nate

Job Details: 09/05/2022

"Rhine frost building up in freezer. Found a big tear on the upper gasket. Quoted customer for new gasket. Door closes fine. Did have to adjust the bottom shelf so that drawers could slide correctly. Customer said it had warm temps after taking drawers out, and having door open, but its cooling and fans all running, compressor running, reliable parts has gasket.. ; saved tckt"

We serviced a

LG DISHWASHER

Model LDS4821ST

Near Minneapolis, Minnesota 55438

Adam

Job Details: 09/05/2022

Customers complaint unit not draining. On arrival there was water on the bottom of dishwasher. Put unit in a drain and it drained well. Cleaned out the filter and checked everything over it all worked and sounded good. They do have a drain cap which causes drain issues. Customer will bypass the cap and go right to the food disposal if it happens again. I let him know if he does that he needs to make a high loop so water doesnt back fill

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV350AGR/XAA

Near Minneapolis, Minnesota 55446

Phillip

Job Details: 09/05/2022

The complaint was the dryer would not start. I pressed the start button and I could hear the board relay click. I took the dryer apart and tested the blower thermostat. The thermostat is bad. I replaced the thermostat and tested air flow. The duct run is short and the air flow is over 20 mph. ; used 1 WP35001087 (THERMAL FUSE) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Minneapolis, Minnesota 55427

Phillip

Job Details: 09/05/2022

"The customers complaint was the refrigerator is getting too cold the display shows the freezer at 20 and the fresh food at 80. Actual temperatures are around 20 in fresh food and zero in the freezer. I did check resistance of each sensor at the main board and the temperature sensors match the temperature in each section. It will need a new main control board. I was unable to locate the board. I did add pics of the part number on the board and the 4 miles number.; snapped 3 QuickPics, states that autho needed"

We serviced a

LG DRYER- ELECTRIC

Model DLE3050W

Near Bloomington, Minnesota 55438

Adam

Job Details: 09/05/2022

Unit wouldnt heat. Would tumble but never heat. Disassembled unit and found that all the thermostat and thermistors were good. Tested the heat element and found that had failed. Quoted blue book for 5301EL1001J heater assembly. Reschedule customer for Wednesday the 7th. ; ordrd 1 5301EL1001J (Heater)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2418US2A

Near Minneapolis, Minnesota 55420

Adam

Job Details: 09/05/2022

Customer said they replaced the latch and unit still wouldnt latch. Found that the latched they installed was an aftermarket latch and it didnt work at all. Was installed right. Installed the OE Frigidaire latch and it worked great. Adjusted the striker and now unit is working great.

We serviced a

KENMORE DRYER- GAS

Model 417.921421

Near Saint Paul, Minnesota 55103

Nate

Job Details: 09/05/2022

"Not heating. Found its firing up but coils are bad. Replaced bad coils, vacuumed out all the lint and cat hair. Airflow outside is 22 mph. Heats great. Replaced bad belt. Lubricated bearing. ; used 1 5303931775 (COIL KIT), and 1 WE12X10014 (BELT) from stock"

We serviced a

AMANA DRYER- GAS

Model NGD7300WW1

Near Minneapolis, Minnesota 55414

Phillip

Job Details: 09/05/2022

"The tenants complaint today was that the dryer shuts off early and clothes are not always dry. The dryer is spinning and working properly. I tested the airflow outside and the airflow what is 8.8 mph. I called the owner and got approval to clean the dryer duct. I told her the customer for the dryer duct cleaning. I clean the dryer duct and now the airflow is 19 mph. Please call the owner to collect for the dryer duct cleaning.; saved tckt , states that autho needed"

We serviced a

KENMORE REFRIGERATOR

Model 596.7200302

Near Champlin, Minnesota 55316

Phillip

Job Details: 09/05/2022

The customer complaint was the fresh food section is not cooling. I removed the damper cover and its open but no air comes out. The evaporator is not frosted over. The evaporator fan was not working. I tested and found the fan was bad. I quoted for the fan and defrosting the evaporator. I replaced the fan and defrosted a big ball of ice. The fan works and now getting air into the fresh food. ; used 1 4389144 (EVAP MOTOR) from stock

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB835DW4

Near Otsego, Minnesota 55374

Adam

Job Details: 09/02/2022

Unit making loud noise when running. Disassembled unit and found the gear case is causing the issue. Quoted customer blue book and he is going to get a new unit. They would like a front loader any way

We serviced a

FRIGIDAIRE RANGE- ELECTRIC

Model FFED3025PWA

Near Minneapolis, Minnesota 55408

Nate

Job Details: 09/02/2022

Not baking. Found three wires that had burned at the connection. Resoldered the wires back together. Bake works great now.

We serviced a

LG DISHWASHER

Model LDP6809SS

Near Saint Paul, Minnesota 55104

Nate

Job Details: 09/02/2022

Running really loud when it circulates water. Circulation pump is bad. Top replaced part on this model. . He will call to set that up.

We serviced a

SAMSUNG REFRIGERATOR

Model RS261MDBP/XAA

Near Saint Paul, Minnesota 55117

Nate

Job Details: 09/02/2022

"Has been leaking from back left corner. Couldnt find any water leaking from water lines at water valve, but it has the old drain tube, and it was plugged up. Possible that water is spilling over the top section of the tube. Cut a triangle out of middle of tube duck bill and cleaned junk out of tube. Reinstalled. Customer will keep an eye on it. Only other thing that could be leaking would be the water valve, but no evidence of leaking from it. Also, condenser fan wasnt running until I flicked the fan blade. "

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Saint Paul, Minnesota 55104

Nate

Job Details: 09/02/2022

"Lights on user interface flash and then shut off quickly when you try and run a cycle or put into test mode. Quoted owner for new user interface control and main PCB. DW ordered both parts. ; schdld next appmnt for 9/9 FRI !"

We serviced a

FRIGIDAIRE DRYER- GAS

Model GLGR331AS1

Near Saint Paul, Minnesota 55105

Nate

Job Details: 09/02/2022

"Has a bad belt, coils and bearing kit. Replaced all and vacuumed out, heats great now, and much quieter. Used 5303921775, 5303281153, and 134503600 from truck stock. ; used 1 5303931775 (COIL KIT), 1 5303281153 (REAR BEARING KIT), and 1 134503600 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Saint Michael, Minnesota 55376

Adam

Job Details: 09/02/2022

Installed wpw10482482 sump assembly from last diagnosis and tested unit for leaks. Unit is operating correctly without any leaks.

We serviced a

ELECTROLUX DRYER- ELECTRIC

Model EFME427UIW1

Near Saint Paul, Minnesota 55116

Nate

Job Details: 09/02/2022

Sock stuck in dryer wheel. Got the sock out. Took 1 minute. Runs great now.

We serviced a

FRIGIDAIRE FREEZER

Model FPFU19F8WF2

Near Ramsey, Minnesota 55303

Phillip

Job Details: 09/02/2022

The complaint was the icemaker is not making ice. I ran a icemaker cycle and the icemaker does run and goes to home position and then back. I ran the icemaker fill test and I can hear the water valve buzz but no water comes through. Customer said the refrigerator is still dispensing water and it does. I found the defrost drain was completely filled with ice and not draining. I cleared all the ice in the drain I tried to thaw out the icemaker fill tube but Im still not getting water through it. The customer is going to shut it down for the weekend to see if that will fully defrost. . Advise the customer that its possible the waterline in the back somehow kinked. There will be additional labor if I need to come back and pull the Freezer out and fix the water line

We serviced a

GE WASHER TOP LOAD

Model WNSE6280B1WW

Near Champlin, Minnesota 55316

Phillip

Job Details: 09/02/2022

The customer said the washer would not drain after they washed a dog bed. They said it fell apart and some of the bedding got stuck in the pump. I cleaned out the drain pump and now its working good.

We serviced a

GE DISHWASHER

Model GDT720SSF0SS

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 09/02/2022

"I replaced the 2 user interface parts, the vent cap. I did not use the other 3 parts. I added a pic showing what was installed. The dishwasher is working good now."

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Minneapolis, Minnesota 55446

Adam

Job Details: 09/02/2022

Unit display was dead. Unit was getting power. Lowered the control board and found the green light was solid which identifies that the control has lost communication with the display. Checked the for broken wires all were good. Unplugged unit and replugged in and display lit up. Units control board is failing. Quoted blue book for new board. Installed new board and tested. Unit is working properly nowInstalled WD21X24901; used 1 WD21X24901 (MAIN BOARD) from stock

We serviced a

GE DISHWASHER

Model GDT645SMN0ES

Near Long Lake, Minnesota 55356

Phillip

Job Details: 09/02/2022

The customer said the soap dispenser does not open and is still closed at the end of the cycle. I ran a test mode and every time for me it opens. I ran a 1 hour wash and after 15 mins the soap door was not open. user interface WD21X25371. I ran the firmware update Hopi g that fixes it. Just in case Im ordering the user interface The dispenser gets the 15 volts dc from the user interface.I did not use any of the dispensers ; ordrd 1 WD21X25371 (User interface)

We serviced a

KENMORE DISHWASHER

Model 665.13733K601

Near Apple Valley, Minnesota 55124

Delton

Job Details: 09/02/2022

"Replaced heater element and turbidity sensor, ran diagnostics mode and heater comes on and all functions of dishwasher are working good.Customer stated that previous company replaced motor and control board last time so pretty much everything has been replaced, electronically."

We serviced a

SAMSUNG DRYER- GAS

Model DV42H5200GWA3

Near Apple Valley, Minnesota 55124

Delton

Job Details: 09/02/2022

"Belt was broken. Replaced belt, everything else looked good. Tested and dryer now tumbles and is working good.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHAXNS01

Near Rosemount, Minnesota 55068

Delton

Job Details: 09/02/2022

Customer says the refrigerator and freezer are cold but will have more frost build up on foods in freezer than seems normal. Refrigerator side is keeping cold.Seems like air leak as there condensation or moisture build up inside freezer. Evaporator seems good. Has good frost pattern. I checked both door seals and doors seal all the way around. Cannot find any reason for it unless customer opens/closes fridge more than normal.Refrigerator is cooling and working good as im here. I said could happen if opening fridge doors a lot or leave foods uncovered in fridge which would cause more moisture inside freezer/fridge Customer is satisfied since it never did stop cooling just had moisture build up on some things. Customer will call back if it gets worse. Refrigerator is working good as im here.

We serviced a

KITCHENAID DISHWASHER

Model KUDL15XWH5

Near Farmington, Minnesota 55024

Delton

Job Details: 09/02/2022

Replaced spray arm and an diagnostics test and all functions are working. Dishwasher is working good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS261515TE2

Near Eagan, Minnesota 55123

Nate

Job Details: 09/02/2022

"Fresh food section was warm. Freezer cold. I checked the damper and it was open, with cold air blowing into the fresh section. Took off the evaporator cover and there was a big block of smooth ice in lower right corner. Water is leaking from the inlet fill tube and iced up the evaporator fan, causing cold air to stop blowing into fresh food section. But that ice melted off of fan at some point today. Evaporator frosted over nicely."

We serviced a

ELECTROLUX DRYER- ELECTRIC

Model EFME627UTT0

Near Plymouth, Minnesota 55441

Adam

Job Details: 09/02/2022

"DIRTY SEALS. SAME ISSUE AS LAST YEAR. Found that the back seal was brown and clothing was rubbing and getting streaks. Found that the dryer was extremely high in the front. Lowered the front to level it. Clothing could have been pushed to rear because how much the front was raised. ; snapped 7 QuickPics, states that autho needed"

We serviced a

SPEED QUEEN WASHER TOP LOAD

Model SWT520WM

Near Minneapolis, Minnesota 55408

Phillip

Job Details: 09/02/2022

I will need to come back when we get the hub nut and a new seal. ; states that autho needed

We serviced a

FISHER PAYKEL DISHWASHER

Model DD24SCX7

Near Minneapolis, Minnesota 55407

Phillip

Job Details: 09/02/2022

"The customer said it stops after an hour and displays F4 and water is left inside. I started the single drawer dishwasher and the first thing it did was drain. It drained all the water out. I started it back up and let run. I then canceled the cycle and it drained again. The drain seems to work fine. I checked for errors and it gave me some errors. One was a e4 supposedly a drain issue. I followed the path of a not heating issue and checked the heater. According to the tech sheet the testing the heater shows it open. It will need a heater plate. Please locate the part and contact the customer. ; snapped 4 QuickPics, states that autho needed"

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF45K6500AW/A2

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/02/2022

Unit was giving a error code 5C which is a drain code. Unit wasnt really draining and making loud noise from pump. Customer already cleaned out filter and it was clear. Unit needs a drain pump. The truck stock one we have is slightly different and wont work. Ordered and rescheduled dc31-00187A; ordrd 1 DC31-00187A (Drain pump)

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV42H5200EW/A3

Near Chaska, Minnesota 55318

Adam

Job Details: 09/02/2022

Unit making noise when running. Sounds like the motor. Disassembled unit to make sure. Its the motor making the noise. The rollers and idler are in get shape. Oiled everything up and still making the noise. Unit needs a motor DC93-00101N quoted blue book for repair.

We serviced a

KENMORE DRYER- ELECTRIC

Model 110.6651269

Near Sartell, Minnesota 56377

Seth

Job Details: 09/02/2022

"Wont tumble. Failed thermal fuse replaced, and fan cleaned. The dryer cycled great at 225-102f. Vent was good, he will clean again. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

KENMORE FREEZER

Model 2539264110

Near St. Cloud, Minnesota 56303

Seth

Job Details: 09/02/2022

"Not cooling. The GFCI had popped. We restored power and watched the evaporator and it did not frost up like it should, the sealed system has had a leak. He will replace the freezer."

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5000AW/A2

Near Saint Augusta, Minnesota 56301

Seth

Job Details: 09/02/2022

Loud when it spins.

We serviced a

MAYTAG DRYER- ELECTRIC

Model MEDE500VW1

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 09/02/2022

Dryer will not heat. Event only had 4 mph at the side of the house. I found the heating element has burnt out. I replace the heating element cleaned both blower fan an exit 2 and dryer duct. The doctor now is venting at 90 miles an hour looks great. I also threw a thermal coupling it I watch temperature in sentence cycle between 125 and 112?F. The dryer is now fixed.; used 1 WP8544771 (LONG ELEMENT) from stock

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EFLS527UIW0

Near Excelsior, Minnesota 55331

Adam

Job Details: 09/02/2022

When I tried the normal cycle drain pump would run but never turn the water valves on and would give E11 code. Put unit in test mode to test water valves. Water valve works properly in test mode and good water pressure. Unit in test mode had extremely high amount of suds. Cleared out suds and then put unit in normal cycle now unit is working good. If there is to much soap the unit will think there is water and never fill. If it comes back might need a pressure sensor. Code came right back. Tested valves again and found cold water valve wasnt turning on. Valve is getting power just doesnt open. Ordered 5304528029; ordrd 1 5304528029 (Valve)

We serviced a

LG DRYER- GAS

Model NOTAVAILABLE

Near Minneapolis, Minnesota 55419

Delton

Job Details: 08/31/2022

Check Nates work order related to this helper work order.Make sure i get paid for this call.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

JENN-AIR MICROWAVE

Model JMD2124WS0

Near Rogers, Minnesota 55374

Adam

Job Details: 08/31/2022

"Unit wasnt heating but everything else working again. Checked the switch I replaced last time and it was good. Noticed when the door shuts it wasnt hitting the switch adjusted it the best I could. Now it works but sometimes the magnetron kicks on automatically. Unit needs a new switch holder and maybe drawer assembly. ; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM5

Near Minneapolis, Minnesota 55408

Delton

Job Details: 08/31/2022

"Replaced water valve, tested and ran diagnostics. All functions are working good and no leaks."

We serviced a

LG STACKED WASHER

Model WM3470HVA

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 08/31/2022

Unit was still leaving some black residue on whites but has gotten a lot better cleaned out the dispenser area because had some black residue in there. Let customer know if it happens still its inside the hoses and tub. And would need to replace hoses and pay for complete disassembly with an extra charge for another tech being that its stacked and a tub job

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF337AAL/XAA

Near Albertville, Minnesota 55301

Matt

Job Details: 08/31/2022

"Customer complaint is, WILL RINSE WILL NOT SPIN OUT THE CLOSE AND HEARS THE MOTOR HUMING. Inspected and tested. Found the pump was humming, but not pumping out the water. I quoted customer $350. to install the LG pump that we carry. Customer approved repairs. I removed the old drain pump and found a big chunk of metal from the spider support. I just reinstalled the old drain pump and now its draining. I showed this to the customer and advised that the washer is going to need to be replaced soon because the spider support is breaking."

We serviced a

GE WASHER TOP LOAD

Model GTW840CPN0DG

Near Saint Michael, Minnesota 55376

Matt

Job Details: 08/31/2022

"Customer complaint is, NOT SPINNING. Inspected and tested. Washer would try to spin a couple times and then would unlock the door and shut down. In test mode I get 2 different stored errors for the inverter. I removed the back panel to check for voltage to the inverter and then it started working after I messed with the inverter. Its spinning great now in test mode. I started washer on a quick wash and it completed the cycle perfectly. . Part number for the inverter is WH22X29049."

We serviced a

FRIGIDAIRE DISHWASHER

Model PLD2560LCC1

Near Elk River, Minnesota 55330

Matt

Job Details: 08/31/2022

"Customer complaint is, NOT FILLING. Inspected and tested. Dishwasher filled with water, but then did not circulate the water. The pump has 120V but is not working. Also the heating element bushings are gone and its leaking. Needs a new circulation pump and heating element. The circulation pump part number is 154859101 and is not in stock and the heating element part number is 154665201. Dana can you find me a circulation pump and order the heating element and reschedule with the customer. ; saved tckt , states that autho needed"

We serviced a

LG DRYER- GAS

Model DLGX8388WM

Near Minneapolis, Minnesota 55419

Nate

Job Details: 08/31/2022

"No vent connecting dryer to vent going out. Purchased a vent from the local hardware store to connect it. Vacuumed all the lint out of the cabinet area the dryer slides into. Took apart dryer. Vacuumed it all out, oiled rollers and pully. Temp with dryer disconnected from vent is 200, with vent connected 260. Told customer they will need to have vent cleaned out more, because a 60 degree difference, otherwise safety can trip. Clogged or restricted vent. ; pckd up 1 Vent (Vent)"

We serviced a

KENMORE DRYER- GAS

Model 110.972811

Near Minneapolis, Minnesota 55406

Nate

Job Details: 08/31/2022

"Not heating. Found a bad thermal fuse. Airflow wasnt great outside. I cleaned a bunch of lint out of dryer vent where it exits out the house. Found one of the vent flaps not opening because it had a lot of lint stuck to it. I cleaned that off so it opens now, much better air flow. Replaced the fuse, vacuumed out the dryer and oiled rollers. Replaced a badly cracked belt. There was a paint can opener in blower wheel I got out too. Runs and heats great now. Used fuse and belt. J13 labor. ; used 1 661570V (BELT), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/02

Near Minneapolis, Minnesota 55427

Phillip

Job Details: 08/31/2022

The customer complaint was the dishwasher is leaking from the front right corner. It never leaked for me but I can see where it did. I inspected the door seal and the bottom door seal and both looked good. The spray arms are not cracked. The filter was dirty. I advised the customer to clean it with vinegar then use a dishwasher cleaner. The cleaning may stop the leak. The door handle is also cracked in the middle. I quoted for the handle but they declined at this time. I added a quote with part numbers. If they call back it will need the door gasket and lower spray arm.

We serviced a

SPEED QUEEN WASHER TOP LOAD

Model SWT520WM

Near Minneapolis, Minnesota 55408

Phillip

Job Details: 08/31/2022

I have to go back on Friday with the whole transmission assembly.; schdld next appmnt for 9/2 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ00

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 08/31/2022

Unit still wasnt making ice. Found that the wiring run through the door at the bottom were broke. There were two different wires. Was able to repair one and the other on was to short to repair. Unit would need a new door to get the ice maker working. Customer is just going to use the fridge with out ice. I removed the new ice maker to return the ice maker and we will refund for the ice maker. ; states that autho needed

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model 110.2002201

Near Minneapolis, Minnesota 55422

Phillip

Job Details: 08/31/2022

"The customers compliant was the washer was over filling and going out balance. After testing I found theres no faults but its over filling. I tipped it back and found oil leaking from the transmission. I quoted the customer for the control board, shocks and transmission. Hes not going to fix it at this time."

We serviced a

KENMORE REFRIGERATOR

Model 106.5112321

Near Minneapolis, Minnesota 55406

Delton

Job Details: 08/31/2022

If i take out filter refrigerator dispenses water and ice maker fills. When i insert filter no water comes out at all. I explained to customer that filter may be bad and is blocked or the filter housing is bad. Customer does not have additional filter to test. I suggested to customer to try different filter and it still is not working that the housing is bad and to call us back and we will give quote and part ordered to replace filter housing.Customer will try filter first.If customer calls back with same issue give quote and order filter housing part# W10862460

We serviced a

MAYTAG DRYER- ELECTRIC

Model MDE5500AYW

Near Chaska, Minnesota 55318

Adam

Job Details: 08/31/2022

Unit was making a loud squeaky noise when running. Disassembled unit and found the idler was squeaky. Replaced idler. Also removed the back rollers cleaned and oiled them. Then vacuumed inside the unit to clean out lint. Reassembled and test now unit is working properly. Used 3700340 idler from truck stock; used 1 WP6-3700340 (IDLER PULLEY) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT2033VE2

Near St. Cloud, Minnesota 56301

Seth

Job Details: 08/31/2022

"Fridge not cooling no lights. The fridge is roach Infested. They ate up the control board, The start run relay was bad. It needed door seals and the drain pan underneath the unit was full of grease. I spoke with the decision-maker Lily this is a landlord tenant situation and they are going to replace the fridge and deal with the roach infestation."

We serviced a

DACOR MICROWAVE

Model PCOR30S

Near Minneapolis, Minnesota 55424

Phillip

Job Details: 08/31/2022

Microwave is not heating and making a loud buzzing sound I pulled a microwave down and the first thing I test it was the mag. The mag was shorted to ground. I verify the mag is the only thing defective. I quoted the customer for the repair. I replace the magnetron and tested. Put it back up tested again everythings working.; used 1 2M248J (MAGNETRON) from stock

We serviced a

MAYTAG WASHER TOP LOAD

Model A511

Near Saint Paul, Minnesota 55105

Delton

Job Details: 08/31/2022

Found that water hoses from hot and cold pipe was clogged. Customer approved for hoses to be replaced. Tested and washer now fills with hot. Tested and washer is working good.; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock

We serviced a

ELECTROLUX DRYER- GAS

Model EIMGD55IIW2

Near Eagan, Minnesota 55122

Delton

Job Details: 08/31/2022

"Found that there was lint and dryer sheet that was stuck inside blower wheel. Cleaned out inside of blower wheel and inside dryer of lint , Tested and dryer now runs quiet and is working good."

We serviced a

LG RANGE- ELECTRIC

Model LRE3061ST/00

Near Blaine, Minnesota 55449

Matt

Job Details: 08/31/2022

"Customer complaint is, OVEN HEAT COIL BURST. Inspected and tested. Found the broil element is fried. Needs a new element. . Part on order. ; ordrd 1 MEE62306504 (Broil element)"

We serviced a

GE DISHWASHER

Model GDT720SSF0SS

Near Lakeville, Minnesota 55044

Delton

Job Details: 08/31/2022

Found that turbidity sensor is bad as dishwasher thinks its 175 degrees before there is even any water inside dishwasher. Also control board seems to be bad. It will randomly turn on water valve when i am in test mode testing drain pump. Also dishwasher not filling with enough water and has low water pressure. Ordering parts and rescheduling.All things that are different from not draining. Customer never told me they had issues with dishwasher not cleaning before dishwasher just not draining.; ordrd 1 Wd21x10494 (Turbidity sensor) and 1 Wd21x22277 (Control board) and 1 Wd1522948 (Water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Waconia, Minnesota 55387

Adam

Job Details: 08/31/2022

Unit not making ice and low amount of ice. Checked ice maker that was fine in test mode it would harvest just wouldnt fill with water. Checked the valve in back and hooked up power the valve worked good and had good water pressure to the ice tray. In test mode it will always say water is off. Checked for broken wires on bottom of door which is common on this model but didnt see any at this time. But I wasnt getting power to the water valve at any time. Test wires from the plug to the ice maker and found the wire for the dispenser was showing open but have no visual of a broken wire. Customer at this time is going to use the fridge without ice

We serviced a

GE WALL OVEN- ELECT

Model PT7800SH4SS

Near Blaine, Minnesota 55449

Matt

Job Details: 08/31/2022

"Customer complaint is, NO HEAT IN MICROWAVE AND COOLING FAN MAY BE NOISY. Inspected and tested. Found the relay board has failed. Installed relay board and tested. Microwave is still not heating. I called GE tech line and we couldnt figure it out exactly, but he thought its probably the main board. Im ordering all 3 boards. I want 3 hours on my return trip. ; ordrd 1 WB27X32625 (Relay board) and 1 WB27X32633 (Main board) and 1 WB27X32626 (Power board)"

We serviced a

MAYTAG DISHWASHER

Model MDBH969AWS5

Near Minneapolis, Minnesota 55406

Nate

Job Details: 08/31/2022

"Its flashing a code that indicates a shorted control panel. Checked inside door for moisture on control panel but its totally dry. Doesnt run, only flashes code.."

We serviced a

KENMORE DRYER- ELECTRIC

Model 110.729421

Near Saint Paul, Minnesota 55104

Nate

Job Details: 08/31/2022

Not heating. Found bad coils. Replaced the coils and now it heats nicely. Vacuumed out and cleaned up dryer. Runs great. Used 5303931775 from TS. ; used 1 5303931775 (COIL KIT) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MS3

Near Saint Paul, Minnesota 55104

Nate

Job Details: 08/31/2022

"Freezer 40 degrees, fresh food 45. Damper open, blowing air into fresh food, but evaporator has zero frost, and compressor running hot, condenser fan running too. Has a sealed system issue."

We serviced a

KENMORE DISHWASHER

Model 665.13223N412

Near Long Lake, Minnesota 55356

Adam

Job Details: 08/31/2022

"Drain pump not working. Getting power to drain pump but motor isnt running. Removed pump to see if something is Jaammed which it isnt. Order new pump and rescheduled Looks like part is back ordered part number WPW10348269; snapped 1 QuickPics, states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB2410HIC1

Near Saint Paul, Minnesota 55117

Nate

Job Details: 08/31/2022

"Not draining and not mounted. The dishwasher wouldnt cancel and drain. So I put in test mode and on step 6 it drained great. After that it drains and runs great. Showed customer how to put in test mode in case it needs another reset. Quoted for new board, but if board keeps having issues they will buy a new dishwasher."