Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed December 20, 2024 to December 26, 2024
Model SHEM3AY52N/26
Customer stated unit had a E24 error, water left in sump. He removed the water manually and cleaned out the filter. I found unit stuck between cycles. Reset unit and ran a drain cycle. Started unit and drained again to test operations. Found debris in drain hose. Cleared debris. Installed high loop on drain hose. Dishwasher working properly again.
Model LFXS29766S.ASTCNA0
The high and low side pressures indicated a failed compressor on this appliance. This was the second compressor to go into this appliance. I recovered the refrigerant and cut out the defective compressor. I cleaned, prepped and braised in a new compressor and filter dryer, pulled a deep vacuum. Once hardware was in and charged with 5.11 ounces of refrigerant. Once power was restored to the refrigerator the compressor began to cycle refrigerant exactly as expected. I told the customer to wait 24 hours of temperature being maintained before loading food back into their refrigerator.
Model 790.75233310
Taking a long time to preheat. Found a bad bake igniter. Heats great after replacing it. Gave second appliance discount.
“Everything was great from start to finish. I found Omega through a basic Google search and am so glad I did! Tammy the scheduler was helpful and reassuring. I was kept updated as to the technician’s arrival. Nate was super nice, knowledgeable, clear, and got the job done! Thank you!”
Debra B.
Model FFUE2022AWG
Unit not cooling properly and frost build up on back wall. Steamed then disassembled and found that the defrost isnt working. Tested with multi meter and found it is open which means its bad. Replaced bad defrost eater tested unit is now working properly. Explain to customer. Ill take a little bit to regulate the temperature again and then itll be good.
“Repair guy was on time and very efficient. In less than 15 minutes he had the oven open and new part installed while I watched and asked questions. My OPINION is that a less-than-3-year-old stove should not need any repairs yet we have had two such problems in 10 months. That is the problem with Whirlpool et al and the retailer who has not been helpful. Omega Force was great and I’m considering signing up for their private extended warranty deal.”
Aaron And Laura Ruth R.
Model FPFU19F8WFD
Customer states unit appears to run a lot and water valve noise when Im is filling, checked all fans and defrost working, full frost pattern on evap, no cooling issues found instructed customer that unit is operating as designed, Water valve noise is due to a combination of factors, high water pressure, plumbing orientation and install location, instructed customer that valve is operating as designed, suggested having water hammer arrestor installed to reduce noise of valve opening and closing
“Prompt. Polite Thorough Your company as a whole was very helpful and easy to deal with”
Christine H.
Model LFTR2045VF9
Customer states weak cool in FF section and fzr ok, found unit not defrosting causing weak cool. No power from defrost timer in manual defrost mode, replaced timer and tested, unit now powering defrost circuit. Instructed customer to leave unit off with fzr door open for 24hrs to allow evap to thaw, once thawed unit will return to normal operation.
Model AWN43RSN116TW01
Customer states that the machine airs out every time they turn it on. Upon arrival, discovered the failed relay on the main control board. Replace new main control board. Tested machine seems to be working properly.
“Hyrum arrived within the appointment window, was polite and answered my questions and fixed the problem with the washing machine in just a few minutes. Excellent job.”
Madeleine B.
Model GRFG2353AF6
Customer stated that foods near back wall would freeze. I replaced air tower and added double gaskets. Tested dampener in diagnostics. It opens and closes and no air leak. I also informed customer to not block thermistor on right ice wall with foods. Refrigerator is working good.
“The service was professional and unhurried. Delton explained everything and gave us tips to avoid future problems.”
John G.
Model WRF555SDFZ15
Will not disp ice. Found the auger motor yoke is stripped and just spinning in place on the motor shaft. Needs a new auger motor and yoke. I will need to cut the motor shaft off to remove the motor. Quoted customer to install both parts. Customer approved repairs. Installed new motor and yoke and tested. Ice is now dispensing. Refrigerator is now fixed.
“Matt did an awesome job!!!”
Mark W.
