Service History 416

Model FFLG3911QW1

Customer reported washer not draining with tub full on arrival. Found lid lock error but unit drained and passed test cycle during visit. Recommended lid lock replacement if issue returns.

“Just wanted to follow up on service from Dakotah. Apologies if I got his name wrong. We are grateful for his help. He was cool and methodical in his work. Ran into issues with the machine not going into service mode. He kept at it until he figured it out. He was able to do diagnostics and help us make a good decision. Thank you for sending him. We would love to work with with him again when we will inevitably need to. Thanks. Keith W..”

Keith W.

Model WA54R7200AW

Replaced suspension rods. Washer operating properly and demonstrated repair to customer.

Model PHP9036DJ6BB

Replaced cooktop and tested. Unit operating properly.

“I cracked our induction cooktop. Nate came out and took a look. Obviously it needed to be replaced. The part was ordered and it arrived in about a week. Nate came back to install it but the replacement turned out to be defective; the lock and hot lights would not illuminate although it worked fine. They left the working but defective top with me until they could get a second part. Nate came out again and this time everything was perfect. Nate was always courteous and cheerful even when frustrated by the defective part. Everything was perfectly tidy when he left, both times. There was never a question of making things right for me. Because of the return call, they likely lost money on my repair but they charged me exactly what was originally quoted. A business shows its integrity when things don’t go exactly to plan. I’d definitely choose Omega, and Nate, again.”

John R.

Model FPRU19F8WF1

Completed evaporator kit installation. Final pressures at 0 psi low and 50 psi high. Unit operating properly.

“Evan was absolutely great! He explained the whole process to me from starting to finish. He had my refrigerator up and running in all time.”

Katidea G.

Model GRFN2023AF00

Installed previously diagnosed parts and entered test mode. All components operating properly with no abnormal noise.

“Adam, did a wonderful job, Very polite and respectful”

Dawn F.

Model MD24WS/03

Returned to repair tripping high voltage circuit in microwave. Replaced internally shorted transformer and high voltage fuse. Tested magnetron, capacitor, diode, and door switches. Unit operating properly.

“Jacob didn’t stop trying until he fixed the problem . That was very much appreciated.”

Maryann K.

Model PFW870SSV0WW

Cleaned drain filter on secondary washer and removed debris. Verified no leaks.

“It wasn’t an easy fix as we had 2 different failures - Colin attacked and resolved like a true professional”

Jim C.

Model LRFVC2406S2

Installed new fresh food duct assembly with evaporator fan and air filter fan. Noise resolved and unit operating properly.

Model LREL6323S.OSTLLGA

Customer reported oven not heating correctly. Cycled and tested. Oven heating within normal range.