Service History 292 - Omega Force Appliance Repair

We serviced a

KENMORE WASHER

Model 11025862400

Near South Haven, Minnesota 55382

Seth

Job Details: 12/19/2022

Customers complaint was when they close the lid it would not spin out unless they pressed the switch down with a screwdriver. I inspected it and found the lid switch had split open. I replaced it and tested by filling watching agitation watching it neutral drain and then spin. The washer Looked great.

We serviced a

SAMSUNG DRYER

Model DV220AGW/XAA

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/19/2022

I replaced the idler and tested the dryer. The noise went away the bushing had failed. The dryer is now fixed.

We serviced a

SAMSUNG MICROWAVE

Model ME21M706BAG

Near Rosemount, Minnesota 55068

Phillip

Job Details: 12/19/2022

The customer complaint was when they press start on the microwave nothing happens. I verified the issue. I found one of the door switches is bad. I replaced the door switch assembly. The microwave is working good now.

We serviced a

BOSCH DISHWASHER

Model SHEM63W55N/01

Near Watertown, Minnesota 55388

Adam

Job Details: 12/19/2022

Installed diverter from last diagnosis. Put unit all back together and went to test unit and no power. Made sure the switch was on still no power. Checked power at the power cord junction box and not getting any power. To the box. Called customer to explain no power. He will look at it and see didnt see any blown breakers.

We serviced a

ELECTROLUX WASHER

Model EFLS617SIW0

Near Rosemount, Minnesota 55068

Phillip

Job Details: 12/19/2022

"The customer complaint is after the wash cycle some of the soap and fabric softener liquid remain in the dispenser assembly. After a couple days the dispenser tray is moldy and smells. I put the washer into a diagnostic mode to check for fault codes and run the water valves. No fault codes and each valve is working great. When I cycled the fabric softener valve water comes out perfectly and fast. I cleaned the dispenser tray by hand and put it back in. I noticed when I run the fabric softener valve a little bit of water leaks out from under the dispenser drawer. Ive seen this before. For the repair it will need the dispenser assembly and the drawer assembly. I listed below the parts. I did not replace any parts today. Dispenser 5304506505Drawer 5304505336Cover 134638321Cup 137143800Cover cup 134638400; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WALL OVEN++

Model GBD307PRS01

Near Minnetrista, Minnesota 55375

Adam

Job Details: 12/19/2022

Installed display and new board from last diagnosis. Tested unit and everything is working properly. No issues no. Reinstalled all trim and tested all cycles one more time. Everything is working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYB0

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 12/19/2022

Leak from RH front. Unit was tipping forward and to the right. I leveled it and tested and found the lower spray arm has failed. If we return please order WPW10340527 for the return visit. Quote is attached.; saved tckt

We serviced a

SAMSUNG WASHER

Model WV60M9900AV

Near Plymouth, Minnesota 55446

Nate

Job Details: 12/19/2022

"Washer hasnt been fully draining out, especially on heavy duty mode. I filled It and drained it 7 times on heavy duty and drained great each time. Then I put it through full automatic test mode, it ran all the way through great with no errors or issues. Drain line doesnt go too far down, just a few inches, so no siphoning going on. Spins great, but sounds like maybe it gets out of balance and doesnt go all the way through a final spin. Customer will monitor the washer too and see if when things are wet if he can wring water out of clothes, what kinds of loads, etc. She said its usually when she does a big load of snow pants and jackets and stuff."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PLHS67EGSB4

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 12/19/2022

Customers concern is the icemaker has never worked but the user interface went dark and it no longer responds. Upon arrival and inspection I found the ribbon cable had fallen out of the selection board. I replaced it and began working great. I put the icemaker into an automatic harvest mode and the motor sounded like it had been bad for a while. It did not call for water or fill either. The refrigerator is now fixed.

We serviced a

KENMORE DRYER

Model 41779042990

Near Minnetonka, Minnesota 55345

Adam

Job Details: 12/19/2022

Dryer wouldnt heat was customers complaint. Found that the igniter would glow then light but after awhile it wouldnt light. Coils are failing. Replaced coils and then checked dryer vent. The dryer vent was clogged also. Cleaned out dryer vent also. ; used 1 5303931775 (COIL KIT) from stock

We serviced a

GE REFRIGERATOR

Model WM8201

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 12/19/2022

Customer complaints theres a water discharge from under the freezer drawers. Upon arrival and inspection I found that the defrost drain was blocked with mold and miscellaneous white plastic parts. We cleaned it out and steamed the cavity as well as cleared the ice from underneath the lower drawer. The fridge now drains as it should.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHAXNS00

Near Medina, Minnesota 55340

Phillip

Job Details: 12/19/2022

"The customer complaint was the whole unit is not cooling and has not been working or making a noise for 2 months. I unplugged the fridge and inspected the rear main board. The board looked ok but it has been replaced before. Someone has put a valve on the compressor so there must have been some sealed system work done to it before. When I plugged the fridge back in, it started right up and it now cooling. For now it needs a control board WPW10135090 . ; O-emld tckt"

We serviced a

VIKING++ RANGE

Model VDSC3054BSS

Near Blaine, Minnesota 55449

Matt

Job Details: 12/19/2022

"Customer complaint is, POP NOISE & SMOKE OUT THE BURNERS WHEN TRIED TO USE OVEN. Found the oven thermostat switch is fried and a bunch of wires behind are also fried. Also the left rear burner switch is fried and melted. Needs a new thermostat, burner switch and a bunch of wires repaired. Jared can you find these parts and call the customer with a quote. Phil W. said to reschedule this with Phil R. Make sure you give him plenty of time to do this repair. I advised customer leave range turned off at the breaker. ; saved tckt"

We serviced a

FRIGIDAIRE WASHER

Model FTF530FS1

Near Minnetonka, Minnesota 55345

Adam

Job Details: 12/19/2022

All 3 tickets parts and labor on this ticket. Added photo of break down for each. Washer wont spin or agitate. Disassembled unit. Was getting power to the speed board. Removed speed board to inspect. Found on the board a burnt out cap. Cap tested good. So cleaned it and resoldered board. Now its working. Reassembled. Let customer know that the board isnt available any more but if it fails we could send it off for repair or maybe find a recon one

We serviced a

KENMORE DRYER

Model 110.948213

Near Plymouth, Minnesota 55446

Nate

Job Details: 12/19/2022

"Shutting off with E2 error. Took dryer apart and found a ton of lint inside, especially the blower wheel. Airflow 14 mph out the back of the dryer. Temps 250 degrees when running on timed dry. Cleaned out the dryer and blower wheel and now runs at 198. Still killing it. Replaced bad corroded thermal fuse. Now it runs great and doesnt stop or show any error. ; used 1 WP8577274 (THERMISTOR) from stock"

We serviced a

MAYTAG DRYER

Model MDE2500AYW

Near St. Cloud, Minnesota 56303

Seth

Job Details: 12/19/2022

Customers concern is the dryer makes a funny noise when it tumbles especially at the beginning of the cycle. Upon arrival and inspection we found that the idler idler assembly was stalling out and the belt had cut a groove in it. We cleaned and oil the support rollers as well as the cavity and we replaced the idler pulley. We watch the temperatures of that cycle between 220?F and 120. The dryer is now fixed.; used 1 WP6-3700340 (IDLER PULLEY) from stock

We serviced a

GE DISHWASHER

Model GSD3360D50SS

Near Minneapolis, Minnesota 55437

Delton

Job Details: 12/19/2022

Found that the door was hitting the cabinet as it was not secure fully. I showed customer and since countertop is granite she approved estimate to add the bracket. I installed bracket and dishwasher door now closes and latches. Dishwasher is secure and working good.; used 1 W10426979 (MOUNTING BRACKET) from stock

We serviced a

GE RANGE

Model CGS990****

Near Minneapolis, Minnesota 55407

Delton

Job Details: 12/19/2022

"Model and serial number tag removed. Found that igniter is weak and not turning on gas. Customer approved estimate. Replaced igniter, tested and top ove is heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

SPEED QUEEN WASHER

Model AWS17NW

Near Minneapolis, Minnesota 55417

Delton

Job Details: 12/19/2022

"I ran full cycle with load of towels and washer fills, agitates, drains and spins. Motor was getting very hot and starting smelling like burning. Motor is weak and overheating. Customer approved estimate and want to replace motor. Ordering part and rescheduling. ; ordrd 1 38036p (Motor)"

We serviced a

BOSCH DISHWASHER

Model SHE8ER55UC/50

Near Mendota Heights, Minnesota 55118

Delton

Job Details: 12/19/2022

Added brackets and mounting bracket for counter top. Door now shuts and dishwasher is working good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REB0

Near Mendota Heights, Minnesota 55120

Delton

Job Details: 12/19/2022

Found that dishwasher drain pump is bad. Getting power but not running. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 A00126501 (Drain pump)

We serviced a

LG WASHER

Model WT1101CW

Near Eagan, Minnesota 55121

Delton

Job Details: 12/19/2022

Found that there is no power going to drain pump. I checked power at the board in service mode and no power. Control board is bad and would need to be replaced. CUstomer said that they also had lid switch would click and they would have to try several times to start load before lid would lock and start cycle. Based on estimate (see picture) customer declined and will replace washer.

We serviced a

WHIRLPOOL RANGE

Model Fxe361lyd

Near Minneapolis, Minnesota 55410

Nate

Job Details: 12/19/2022

"Not baking or able to use cook top. Found a smoked terminal block and melted L1 wire and power cord. Called owner to give estimate of 321. Left message and texted. Customer said to go ahead and do repair. Spoke with her and her wife. Spliced on new L1 wire with connector, put in new terminal block and cord. Bakes and cooks great now. ; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD), and 1 Wp9761958DNS (CORD BLOCK) from stock"

We serviced a

KENMORE DRYER

Model 110.749923

Near Minneapolis, Minnesota 55407

Nate

Job Details: 12/19/2022

"Squealing loud. Found a bad pully, belt and roller. Used the kit replacing all four rollers belt and pully. Runs great now. ; used 1 4392067 () from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Little Canada, Minnesota 55117

Nate

Job Details: 12/19/2022

"Giving F2E2 error. Took apart control panel and undid all the connections on the panel and the control board. When I got it all back together it works now. Noticed the control panel is warped. Customer will put some caulk in the area where theres a crack between the panel and the stainless steel. If it has problems again and they want it fixed Id quote them for a new user interface, main PCB and interface board. W10854221 and W10782657 and W10911311."

We serviced a

KITCHENAID WALL OVEN++

Model KOSE500ESS02

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/19/2022

I replaced the appliance manager board and repaired the L2 feed wire to all the elements. I tested it with the top off and it only drew 12 A which is within manufacturer specifications. We bought it up in my checked all major functionality and it worked great. The wall oven is now fixed.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US02

Near Coon Rapids, Minnesota 55433

Matt

Job Details: 12/19/2022

"Customer complaint is, BETWEEN CYCLES, PERIODICALLY THERE IS A THUMP AS IF THERE'S DIFFICULTY CHANGING GEARS. Customer said its going through and completing the wash cycle, just makes a noise sometimes. Inspected and tested. Started a normal cycle with towels and watched it for the whole cycle and it was working great. Washer is testing normal and I didnt hear anything abnormal while testing."

We serviced a

GE REFRIGERATOR

Model GFE28GMKJES

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 12/16/2022

The customer complaint is that their is a random noise that comes and goes. The last time they heard the noise was on Sunday. When I arrived nothing was running. I hooked up the Newfi tool and cycled all the fans on. The fans sounded normal and the customer said the fans are not the noise but the fan I replaced last time did help with some of the noise. I cycled the compressor on and the customer said that its not as loud as they have heard it before but the compressor sound is what they hear just louder.

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Minneapolis, Minnesota 55422

Phillip

Job Details: 12/16/2022

Water is leaking from the diverter. I ran diagnostics with the Newfi tool and it had a active fault for the turbidity sensor. I gave the customer a quoted for the sensor and diverter. Today I replaced the diverter and turbidity sensor. I ran the dishwasher and no leaks. I ran the firmware update. No other issues found.

We serviced a

FISHER PAYKEL++ DRYER

Model DE7027J1US0

Near Plymouth, Minnesota 55447

Phillip

Job Details: 12/16/2022

I ran the dryer with a wet comforter and its sounded normal. I did clean the lint out the duct housing and found a couple screws.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2355PF5A

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 12/16/2022

Unit ice auger isnt working. Found the flap opens and water dispenser works. Replaced the ice auger motor and still no luck. They do have the light in the freezer stuck on all the time at random. Checked the door switch because the light was stuck on and its working properly. So there is a short somewhere or a bad control board. Customer is just going to pass on repairs and call us next time for a different repair. It still makes ice and water dispenser works

We serviced a

WHIRLPOOL DRYER

Model wed8300sw2

Near Minneapolis, Minnesota 55432

Nate

Job Details: 12/16/2022

"Broken door latch and blown relay on main PCB. Replaced relay soldering new one on. Replaced latch. Runs great now!; used 1 279570 (LATCH KIT), and 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock"

We serviced a

BOSCH DISHWASHER

Model SHE89PW55N/10

Near Plymouth, Minnesota 55446

Phillip

Job Details: 12/16/2022

The customer complaint was the door does not close and when they push start it says door is open. I found the mounting tabs were hanging down and pushing on the door. The mounting tab screws have fallen out. I put in new longer screws and its good now. I checked the dishwasher over and all looks good. I advised the customer to clean it with a cleaner now and then.

We serviced a

MAYTAG DRYER

Model MDE6800AYW

Near Becker, Minnesota 55308

Matt

Job Details: 12/16/2022

"Customer complaint is, NO HEAT AND DOES NOT SHUT OFF EVEN WHEN DOOR IS OPEN. Inspected and tested. Found the motor relay is stuck on and the dryer is tumbling if the door is shut. The dryer is heating and cycling between 225F and 115F. Needs a new main board. Part is NLA. Also if you can find the board, dryer is loud and squealing and is going to need a new belt, 2 rear rollers, idler pulley and front bearing glides. Installed new main board, belt, rollers, idler pulley and bearing glides. Tested and dryer is working great. Dryer is now fixed."

We serviced a

GE MONOGRAM++ MICROWAVE

Model ZSC1001KSS01

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 12/16/2022

Tried 3 different boards and still no luck. 2 of them Ill be able to return one I wont be able to so that one customer paid for. At this time they are going to try to get a new microwave. No labor was charged just part for unreturnable part; used 1 WB27X10860 (Board) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KSRB25FHSS02

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 12/16/2022

Unit leaking and filling drip pan. Found the water valve was leaking. Quoted customer blue book. Replaced water valve with truck stock valve and my valve was leaking also. Its damaged. Have to order a new one and reschedule ; ordrng 1 W10408179 (I/M VALVE - DOUBLE COIL)

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 12/16/2022

Customer says not heating and making noise. Disassembled unit and found the two front rollers were bad and causing the unit to shake. Also found a wire on the heater was bad. Replaced wire and two rollers. Also told customer again they should get there vents cleanUnit is working properly now; used 2 4581EL2002h (ROLLER) from stock

We serviced a

LG DRYER

Model DLE1101W

Near Chaska, Minnesota 55318

Adam

Job Details: 12/16/2022

Unit was shutting its self off by itself. Found that when on time dry it was working properly and not shutting off. Was able to check the vent and was only at 11 mph. Recommend getting the vents clean. This one I wasnt able clean because of the length and where its located.

We serviced a

MAYTAG WASHER

Model MHW7100DW0

Near Plymouth, Minnesota 55446

Phillip

Job Details: 12/16/2022

Today I replaced the door boot bellow. I ran a normal cycle checking for leaks. All good now leaks. Its drains and spinning good .

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Minneapolis, Minnesota 55418

Nate

Job Details: 12/16/2022

Replaced broken door lock mechanism. Now it runs great.

We serviced a

LG DRYER

Model MISSING

Near Roseville, Minnesota 55113

Nate

Job Details: 12/16/2022

"Dryer giving vent error code. Took dryer apart. Vacuumed out entire unit, and also cleaned vent going outside. Got a ton of lint out. Runs great now. Vents great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

BOSCH DISHWASHER

Model MISSING

Near Saint Paul, Minnesota 55108

Nate

Job Details: 12/16/2022

"Dishwasher not draining. Found a lot of mineral deposit built up inside. Hard water. The salt tank on the dishwasher was empty. I filled that with salt. The filter was covered in mineral deposit. I cleaned that out. The sump i cleaned some debris out. I cleaned some out of the drain too. And then I looped up and secured the drain line. Runs and drains great now."

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Elk River, Minnesota 55330

Matt

Job Details: 12/16/2022

"Customer complaint is, OVEN NOT WORKING PROPERLY / WRONG TEMPERATURE, OVEN NOT HEATING PROPERLY/ STAYING AT TEMP. Inspected and tested. Found the bake element is fried. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Oven is now fixed."

We serviced a

BOSCH DISHWASHER

Model SHU43C06UC/17

Near Ramsey, Minnesota 55303

Matt

Job Details: 12/16/2022

"Customer complaint is, IT WORKS BUT MAKES A SQUEAKING HUM NOISE. Inspected and tested. The noise is just coming from the bottom toe kick panel vibrating. I tightened up the screws and now it sounds great."

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2

Near Waconia, Minnesota 55387

Adam

Job Details: 12/16/2022

Installed wire harness from last diagnosis. Once all hooked up tested to make sure unit was operating properly. Unit is now going through the cycles

We serviced a

AMANA REFRIGERATOR

Model ARS9167AC/PARS9167AC

Near Apple Valley, Minnesota 55124

Delton

Job Details: 12/16/2022

"Replaced evaporator fan motor, tested and fan is running and blowing around air. Refrigerator is cooling."

We serviced a

SPEED QUEEN DRYER

Model ADEE9RGS175TW01

Near Plymouth, Minnesota 55446

Phillip

Job Details: 12/16/2022

Customer complaint is now the dryer does not heat. This is a unrelated issue too when I was here. I verified the dryer does not heat on any cycle. I checked the thermostats and they are good. I checked the heater and found its bad. I did get 240 across the element terminals. The duct is short and not a issue. I added pics of the duct. One with it out and a couple with it pushed in. The customer is having the duct cleaned on Friday. Today I replaced the heating element. The customer had someone out today and cleaned the dryer duct. They said the air flow is good and not much lint came out. On high heat time dry the dryer heats to 224 then off and turns heat back on at 145. I let cycle for 10 minutes and it was consistent.

We serviced a

KENMORE WASHER

Model 110.229121

Near Rosemount, Minnesota 55068

Delton

Job Details: 12/16/2022

"Replaced transmission, clutch, motor coupler. Tested and washer now spins. Washer fills, agitates, drains and spins. Washer is working good."

We serviced a

SAMSUNG DISHWASHER

Model DV328AEW/XAA

Near Eagan, Minnesota 55123

Delton

Job Details: 12/16/2022

"Found that cut off was open and cut power to motor. Reset cutout and tested thermistor and turnermistor is out of range so dryer got too hot and opened the cut off and cut power to motor. Customer approved estimate. Replaced thermistor, tested and dryer tumbles and is cycling heat normally.; used 1 WP35001191 (THERMISTOR) from stock"

We serviced a

BOSCH DISHWASHER

Model SHV7PT53UC/01

Near Minnetonka, Minnesota 55305

Nate

Job Details: 12/16/2022

"Installed new rinse aid dispenser. New one after filling with rinse aid doesnt leak. Customer said theyve been noticing that it doesnt get dishes super clean. Its circulating water well but water tests at a 20 for hardness and also it had a ton of rinse aid in it from all the aid that leaked before. Tons of suds. I put vegetable oil in the dishwasher after installing the new dispenser. Ran it, way less suds now, and no leaks from rinse aid dispenser. Works great now. They still need to get their water softener serviced."

We serviced a

KENMORE DRYER

Model 110.620661

Near Ramsey, Minnesota 55303

Matt

Job Details: 12/16/2022

"Customer complaint is, DRY-ONLY WKS AT 30 MINS ON DELICATE LOW SPEED. Inspected and tested. The control panel buttons are not working, the delicate is the only cycle that works. Control panel is NLA. Customer is going to use as is for now and will replace the dryer eventually."

We serviced a

LG RANGE

Model LDG4313ST/00

Near Eagan, Minnesota 55123

Delton

Job Details: 12/16/2022

Found that front left burner has a LP orifice on it so thats why it wont light and has half flames. Ordering natural gas orifice and rescheduling. It is orange flames but i checked the hot water heater and that also has orange flames (see picture) i showed customer and explained that one humidifier in another room can cause the whole house to do it but then I explained that if they have further concerns to contact gas company since its happening on different units.Ordering part and rescheduling.; ordrd 1 Mfv61841503 (NG orifice)

We serviced a

LG WASHER

Model WM2277HS/01

Near Minneapolis, Minnesota 55447

Nate

Job Details: 12/16/2022

Washer sounds like an airplane taking off. Lots of play between inner and outer tub. Bearing is shot. Advised customer not to use washer as it could easily flood house. Recommend replacing washer. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Minneapolis, Minnesota 55412

Delton

Job Details: 12/16/2022

"Found that the hub plastic is stripped and inner tub is loose and wont spin out. Customer approved estimate. Replaced hub, tested and washer fills, agitates and spins. Washer is working good.; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL LAUNDRY CENTER++

Model WCD3090JW0

Near Minneapolis, Minnesota 55413

Delton

Job Details: 12/16/2022

"Found that the drain pump is noisy also the sensor looks shorted as its black. Need to order both parts, not in stock. Please search for part and contact customer with estimate can schedule.I informed contact and office would contact him after parts research.Drain pump W11516811; drain sensor W11527199; saved tckt"

We serviced a

KENMORE DRYER

Model 110.7613241

Near Minneapolis, Minnesota 55403

Delton

Job Details: 12/16/2022

Found that the dryer is short cycling and i checked outside vent flap had wet lint and was clogged. Found that the water from snow drips off roof and splashes onto dryer vent flaps causing lint to get stuck and flaps not opening causing lint back up. I showed customer and cleaned flaps and dryer vents out and is cycling heat normally. Dryer is working good.

We serviced a

GE WASHER

Model GTW685BPL1DG

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/16/2022

After heavy use the washer started to smell like burning plastic then it failed to spin out the final load. Upon arrival and inspection I found the gearbox had failed spraying oil all over the running gear.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH5

Near Andover, Minnesota 55304

Matt

Job Details: 12/16/2022

"Customer complaint, UPPER RACK BROKE AND NOT CLEANING WELL. Inspected and tested. The top rack adjusters are broken and the bottom and middle spray arms are plugged. Installed 2 new adjusters and ordered bottom and middle spray arms and sent them directly to the customer to install. Also filter was dirty, I showed customer how to remove and clean. Dishwasher is now fixed. ; used 2 WPW10546503 (ADJUSTER) from stock, pckd up 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Middle spray arm)"

We serviced a

WHIRLPOOL DRYER

Model WED9150WW1

Near Rogers, Minnesota 55374

Matt

Job Details: 12/16/2022

"Customer complaint is, SQUEAL NOISE. Inspected and tested. Found the idler pulley is squealing. Quoted customer $276. to install new idler pulley. Customer approved repairs. Installed new idler pulley, cleaned up rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is cycling to hot. I advised customer to clean vent asap. ; used 1 279640 (ROLLER) from stock"

We serviced a

KENMORE WALL OVEN++

Model 790.488329

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/16/2022

Customer is concerned that her wall oven may need calibrated. I checked temperatures with a thermocouple and averaged. temp checked out the oven is in calibration.

We serviced a

WHIRLPOOL WASHER

Model ETW4400WQ0

Near Minneapolis, Minnesota 55426

Nate

Job Details: 12/16/2022

"Not spinning. Found a sock stuck inside drain. Sock cant be removed and pump is leaking black goo from inner seal. BB quote is same for new pump as a sock removal, customer opted to replace pump. Runs great now. ; used 1 WP3363394 (DD DRAIN PUMP) from stock"

We serviced a

GE DISHWASHER

Model PDT785SYN0FS

Near Corcoran, Minnesota 55340

Phillip

Job Details: 12/16/2022

The customer said the dishwasher stopped and would not drain. I put the dishwasher on a drain and the pump just hummed. I vacuumed all the water out and it was clean in the bottom. I removed the drain pump and found a chunk of glass stuck inside. The dishwasher drains good now. I updated the firmware.

We serviced a

WHIRLPOOL DRYER STACKED++

Model LTE5243DQB

Near Minnetonka, Minnesota 55305

Nate

Job Details: 12/15/2022

"Replaced bad felt seal on drum and bad rollers. Cleaned the roller shafts, and vacuumed out dryer. Runs great now."

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Albertville, Minnesota 55301

Phillip

Job Details: 12/15/2022

The customer said after the drain hose was replaced it now does not drain. I turned the drain on and it runs then stops and squeals. I turns on and off but never stays on long enough to drain. I removed the drain pump and it was clear no obstruction. I started the pump in my hand. If I put any pressure on the impeller it stops and squeals. It will need the drain pump. I gave quote for total repair. Coming back Monday. ; ordrd 1 ABQ73503004 (DRAIN PUMP ASSM)

We serviced a

LG DISHWASHER

Model LDT7797ST

Near Minneapolis, Minnesota 55446

Adam

Job Details: 12/15/2022

Customers complaint is unit will stop middle of cycle and unit will beep and flash. They are able to restart it and it will start working. I tested unit multiple times and couldnt get anything to act up. Went through diagnostic mode also nothing was acting. Up. Looks like the door latch will flash and beep if it doesnt think the door is shut. Also could be a display or control board issue. These are common for the display board acting up. Explain to the customer to maybe watch it and if it starts acting up take a video or photos so we can see whats happening. If it happens again lets order the door latch to bring with us. AGM76209501 latch

We serviced a

KENMORE REFRIGERATOR

Model 111.7302571

Near Rogers, Minnesota 55374

Phillip

Job Details: 12/15/2022

"The customer complaint was the fresh food section is not cooling at all. I found their are 2 evaps in the freezer and 2 fans. The fresh food evaporator is frost ip and the fan was not moving because of the frost build up. I defrosted the evaporator and then tested the heater, the bimetal and evaporator sensor. The sensor rating was all over the place. The reading for the right evaporator was 12. I replaced the sensor with a Samsung sensor we carry. I advised the customer to give it 24 hours. If the problem comes back it may need the main control. ; used 1 DA32-10104N (SENSOR ASSM - DEFROST) from stock"

We serviced a

LG DRYER

Model DLG2532W

Near Medina, Minnesota 55340

Adam

Job Details: 12/15/2022

Unit taking long time to dry. Took temps of unit while running unit would get up to 250 degrees in about 2 seconds then flame would cut out and would cool then do it again. Took the front off to watch flame. The flame is fat and looking like bad air flow. Cant get to the exhaust outside. When not hooked up unit is running at normal temps. Let customer know they need to get the vents cleaned. Once its been cleaned and if they still have a issue give us a call

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Maple Grove, Minnesota 55369

Phillip

Job Details: 12/15/2022

The customer said the ice maker stopped making ice. They said right after it stopped making ice sometimes the water dispenser will run for a few seconds then stops dispensing water and the ice flap will open and close. It did it once and now its been working fine. I ran the ice maker diagnostics and when the ice maker should have been going to home position the ice motor just hums. It will needs a ice maker. I tried the water dispenser serval times and its working fine. The customer said the water dispenser has been working fine sines I was last here. Today I replaced the ice maker. It cycled and filled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Osseo, Minnesota 55311

Phillip

Job Details: 12/15/2022

The customer complaint was the ice maker does not make much ice. I first checked the temps in both compartments. The fresh food temp was around 38 and the freezer is around 0. The fresh food felt a little warm at first but it may have just defrosted. All the fans are working. I put into diagnostics and checked the ice maker for faults. The E2 fault motor lost position was stored. I ran the ice maker test and it passed. I ran the ice maker fill test and no water came out. I then removed the ice maker and checked to see if the fill tube was frozen. The fill tube was frozen. The heater is getting 120 when I run the heater test 19. The fascia and fill tube heater test good. The customer recently replaced the filter. A air bubble could have caused slow pressure and then the tube to freeze. I set to defrost every 8-10 hours. I advised them to give it 24 hours to make ice .

We serviced a

KENMORE DISHWASHER

Model 665.1581299

Near Farmington, Minnesota 55024

Delton

Job Details: 12/15/2022

"Replaced touch console panel, door seal and deflectors. Tested and all buttons respond and washer fills and runs. No leaks. Dishwasher is working good."

We serviced a

GE DISHWASHER

Model GDF530PSM2SS

Near Bloomington, Minnesota 55437

Delton

Job Details: 12/15/2022

Ran test again and now when I plug in newfi it shows that there is a update for this issue. But did have temperature error still. Replaced turbidity sensor and updated software. Ran diagnostics and all fucntions are working good.

We serviced a

FRIGIDAIRE RANGE

Model FCRE305LAFF

Near Coon Rapids, Minnesota 55433

Nate

Job Details: 12/15/2022

"Two issues. One is that it burns all their food. I ran the oven for 30 minutes at 350. Temps averaged 385. They said its never been calibrated, so I recalibrated it down 35 degrees. Temp sensor was already replaced. Other issue is a chemical smell. I disassembled the range and couldnt find anything abnormal or melted or charred. No foreign debris. I verified there is a chemical smell I could smell, but was unable to determine where it came from. Not from behind, under, or around the cavity. When I opened the door I could not smell it, but did smell something during pre heat. Customer said normally when she opens the oven door its so strong her eyes water. Please let ANT know the temp issue was fixed, but smell issue is not, and unable to fix the smell issue."

We serviced a

MAYTAG WALL OVEN++

Model MEW5530DDB17

Near St. Cloud, Minnesota 56303

Seth

Job Details: 12/15/2022

The back option button was broken. I replaced the user interface and tested all the buttons were great and I preheated the bake to 250 and it worked as designed.

We serviced a

GE REFRIGERATOR

Model GSH25JSCBSS

Near Chanhassen, Minnesota 55317

Adam

Job Details: 12/15/2022

Water wasnt dispensing. Unhooked water from under freezer door to test water valve. Water is coming out so we know water is frozen in the door line. Which these fridges are notorious for it freezing. Steamed the line till it was cleared. Once it was cleared. I installed the heater kit from ge. Reassembled unit and now its working great. Let customer know to keep freezer at 0 and try to run the water a few times a day to keep it cleared

We serviced a

LG DRYER

Model DLE5977W

Near Coon Rapids, Minnesota 55433

Nate

Job Details: 12/15/2022

"Squealing. Found a bad idler pully and two bad rollers. Replaced them, it runs great now. Vacuumed out all the lint. Cleaned and oiled roller shafts. ; used 1 DE634A (PULLEY), and 2 4581EL2002h (ROLLER) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEM0

Near Becker, Minnesota 55308

Matt

Job Details: 12/15/2022

"Customer complaint is, ITS PLUGGED IN & HAS POWER BUT LCD PANEL ISNT LIT UP- DONT HEAR COMPRESSOR RUNNING. Inspected and tested. Found the main board has failed. "

We serviced a

LG WASHER

Model WT7200CW

Near Big Lake, Minnesota 55309

Matt

Job Details: 12/15/2022

"Customer complaint is, LEAKING WATER OUT OF THE BOTTOM. Inspected and tested. Started washer on a speed wash and watched it fill, agitate and drain and washer was not leaking. I started a normal cycle with a load of towels and watched it for almost 30 minutes and it never leaked. Washer is not leaking while Im testing."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Ham Lake, Minnesota 55304

Matt

Job Details: 12/15/2022

"Customer complaint is, CHANGES TEMPERATURE FOR THE FRIDGE DRAWER. ICEMAKER NOT PRODUCING ICE. Inspected and tested. Found the ice maker is all frosted up. Needs the ice maker kit. Also the flex drawer rail wire harness is broken. Needs a new harness. Dana can find a ice maker kit and this rail harness, and call this in for authorization. I think the rail harness part number is DA96-00640A, but I couldnt find it on the parts diagram and this is the part number I find when I google it. Also I want 3 hours on my return trip and make sure the customer unplugs the refrigerator at least 24 hours before I come back. ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Mound, Minnesota 55364

Adam

Job Details: 12/15/2022

Boot/bellow was torn and needs to be replaced. Verified complaint. Disassembled unit and installed the bellow then reassembled unit. Tested unit multiple times for a leak and everything is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Andover, Minnesota 55304

Matt

Job Details: 12/15/2022

"Customer complaint is, MULTIPLE LIGHTS ARE BURN OUT AGAIN & IN THE DRAWER. Inspected and tested. The FF compartment temperature is 37F and freezer is 0F. The top lights in the FF compartment and the freezer light are out. Found the freezer light has failed. Installed new freezer LED module and now all lights are working. Refrigerator is now fixed."

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP3

Near Minneapolis, Minnesota 55410

Delton

Job Details: 12/15/2022

Customer showed me video of leaking from float switch area onto floor. I ran test with soap on normal cycle for over 30 minutes and had no leaks. Not a suds issue as there were very little suds. I did tighten the nut for the float housing but that was after i did not find any leaks. Dishwasher has no errors and all functions are working good as im here. Customer will run it and use it as normal and keep an eye on that spot and see if it leaks and will call back if problem persists.If issue continues would possibly order float switch parts: Float WPW10195036; hosuing W10195035; float housing gasket 8531743; nut WPW10195038

We serviced a

KENMORE REFRIGERATOR

Model 10656706500

Near Minneapolis, Minnesota 55449

Nate

Job Details: 12/15/2022

"Replaced bad Icemaker. With optics sensor bypassed with jumper, and jumper in T and H on Icemaker, motor didnt run. With new Icemaker jumped and optics bypassed the icemaker motor runs and fills. Replaced and cycled it, filled with water. ; used 1 WPW10190965 (ICEMAKER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FGEF304DKFD

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/15/2022

Lower oven temp runs away. The oven relay board has failed.

We serviced a

FRIGIDAIRE RANGE

Model FPEF3081MFD

Near St. Cloud, Minnesota 56301

Seth

Job Details: 12/15/2022

"Burner stays on and it smells funny. The PCB and wiring was melted"

We serviced a

AMANA DRYER

Model NED4800VQ1

Near Richmond, Minnesota 56368

Seth

Job Details: 12/15/2022

"Loud when I tumbles, I found a cup of change and sheet rock screw in the felt seal causing the issue. I cleaned cavity oil the rollers and tested it. The dryer is now fixed"

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA

Near Plymouth, Minnesota 55441

Phillip

Job Details: 12/15/2022

The customer complaint is the dishwasher does not latch when the door is closed. I pushed on the door and it does not latch. The racks are not blocking the door. I removed the latch and found it stuck in closed. I reset the latch but its still stuck. I will need a new latch. I quoted for the repair. I collected the whole amount today. Nothing owed on Tuesday. ; ordrd 1 DD81-02197A (DOOR SWITCH)

We serviced a

KITCHENAID DISHWASHER

Model KUDS25SHWH1

Near Elk River, Minnesota 55330

Matt

Job Details: 12/15/2022

"Customer complaint is, CHILD LOCK IS ON & NOW DW WONT TURN ON-THINKS CONTRL PNL WENT BAD- PNL WKS INTERMIT. Inspected and tested. The child lock light is on and doesnt let you start a cycle and doesnt unlock. Customer said it did this about a month ago, and then started working again and has worked great until now. I disassembled panel and checked connections and everything looked good. After reassembling, the dishwasher is working again. I think something is going on with the control panel buttons. The control panel is only available in black. "

We serviced a

ELECTROLUX WALL OVEN++

Model EW30EW65GS8

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 12/13/2022

Units bottom oven isnt working. Top oven is working great. Removed oven and found the thermostat was tripped on the back of the lower oven reset the thermostat and tested. Everything was working besides broil. Found the relay board had also failed. Replaced relay board 316443919. Tested unit again and its working great. Now unit is working properly on every cycle

We serviced a

GE DISHWASHER

Model GDF620HSJ2SS

Near Otsego, Minnesota 55301

Matt

Job Details: 12/13/2022

"Customer complaint is, Customer complaint is, 3 BEEPS WHEN TRIES TO TURN IT ON- IT THINKS ITS DOOR ISNT SHUT. Inspected and tested. Found the board has failed and is not reading the door as shut. Installed new board and tested. Dishwasher is working great. Dishwasher is now fixed."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Ramsey, Minnesota 55303

Matt

Job Details: 12/13/2022

"Customer complaint is, WONT SPIN WATER OUT. Inspected and tested. Found the gearcase spline is corroded and stripping and the hub is stripped. Customer is going to try and fix washer himself."

We serviced a

KITCHENAID REFRIGERATOR

Model Kbfs25etss01

Near Andover, Minnesota 55304

Matt

Job Details: 12/13/2022

"Customer complaint is, TEMPERATURE IN THE FRIDGE WAS UP TO 45 AND FREEZER STILL AT 0. Inspected and tested. The evaporator is 100 percent frozen over. Found the board has failed and is not putting refrigerator into defrost. The board is NLA. "

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Elk River, Minnesota 55330

Matt

Job Details: 12/13/2022

"Customer complaint is, OVEN NOT WORKING PROPERLY / WRONG TEMPERATURE, OVEN NOT HEATING PROPERLY/ STAYING AT TEMP. Inspected and tested. Found the bake element is fried. to install new element. Customer approved repairs. Part on order. ; ordrd 1 W10779716 (Bake element)"

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Saint Michael, Minnesota 55376

Phillip

Job Details: 12/13/2022

"Customer complaint is the dishwasher went dead, and water is leaking. I connected the diagnostic tool and it said the board was tripped. I found the grommets around the heating element are deteriorating and water is leaking from the diverter tube. I gave the customer a quote for the heater and the diverter. Im ordering both parts from Sundberg. Today I replaced the diverter and heating. I then ran the firmware update. I ran it for a while and their are no leaks."

We serviced a

LG DISHWASHER

Model LDS5560

Near Plymouth, Minnesota 55446

Nate

Job Details: 12/13/2022

Drain line leaking.

We serviced a

GE DRYER

Model DJXR433EG5WW

Near Medina, Minnesota 55340

Phillip

Job Details: 12/13/2022

"The customer said the dryer is loud when it runs. I removed the dryer front and found the front glides all worn away and the bottom felt seal was hanging loose. The drum was rubbing on plastic. I gave the customer a quote for the repair. I replaced the glide bearing kit, felt seal and belt that all come in the kit. Inout Im a heavy load of towels and a blanket and the dryer sounds normal now. ; used 1 WE49X20697 (DRUM - FRONT GLIDE KIT) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW1

Near Brooklyn Park, Minnesota 55428

Nate

Job Details: 12/13/2022

Dishwasher was dead. Just had to flip the switch on the wall. Runs great.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Minneapolis, Minnesota 55411

Nate

Job Details: 12/13/2022

"Replaced blower, motor, door switch and fuse. Also vacuumed out and lubed the bearing. Needs a lint screen too. I left a message with Emily and told the office, Sumdberg has it if she wants it and its $46 for part and shipping. Job complete. Dryer runs great. ; pckd up 1 WE03X23881 (Lint filter)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lakeville, Minnesota 55044

Delton

Job Details: 12/13/2022

"Replaced all listed parts. Gearcase, hub, clutch, washplate, belt, actuactor. Tested and washer fills, agitates, drains and spins. Washer is working good."

We serviced a

LG DRYER

Model DLEX5000W

Near Chaska, Minnesota 55318

Adam

Job Details: 12/13/2022

Unit wasnt drying clothing. The heat element kicked on and was heating. Checked air flow outside and only had 7mph. Checked install and that was fine. Let customer know he needs to get his dryer vents cleaned.. Cleaned out vent and was getting over 16 mph and wasnt getting any error code.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW10

Near Chanhassen, Minnesota 55317

Adam

Job Details: 12/13/2022

Door bellow was ripped and leaking out the front. Replaced bellow. Tested unit multiple times to check for leaks. Unit is working properly with out any leaks. Installed wp8182119