"Customer complaint is, KEEPS FROSTING UP IN FRESH FOOD. Inspected and tested. Customer had refrigerator unplugged and completely defrosted and the evaporator panel off when I got here. The temperature and defrost sensors tested good and heater is working. Customer had already installed the heat probe from the drain kit, but not the tubes on the backside. I dumped water down the drain and it drained good. I removed the drain on the backside and theres junk in it, but it doesnt look plugged. I installed the drain tubes on the back that the customer had from the kit. The evaporator cover looks good. I dont think theres anything else I can do here."

"The washer drains slow and does not always finish the spin. The washer is also acting up and stops at random times. I tried the drain and spin and the washer turned on the drain pump but it drains slow. I removed the drain pump but founding nothing stuck inside. When I would try and run a drain test sometimes the pump would not start and I got 0 volts out the board. I tried a auto test, the washer lights flashed but none of the components would come on. The washer runs but drains slow. I created a estimate snd gave the customer a quote, at this time they declined the estimate.

The customer said the washer will leak from the front left corner. I ran the bleach valve and water leaks out from the tub ring. I removed the bleach cover and cleaned hair out from the holes. Water is able to drain in through the tub cover good now.

"Customer complaint is, FREEZING FOOD IN FF. Customer said it seems to only be freezing things when its really full. Inspected and tested. Refrigerator is pretty full and I got temperatures between 42F and 35F at different spots. FF evaporator fan is running, but its a little loud. I pulled out bottom drawer and the FF evaporator cover is cracked. I removed evaporator cover and the foam is water logged and expanding a lot. Customer declined repairs and is just going to use as is for now."

The dryer drum would not spin. I found the idler pulley was bad and the belt was not able to spin. It needs the belt and idler pulley. I quoted for the whole rebuild kit. I replaced the parts with the kit. The dryer sounds real good now. I also shortened and straightened the dryer duct.