"Customer complaint is, TRIPS THE BREAKER WHEN EVER AN OVEN(TOP OR BOTTOM OVEN) CYCLE STARTS, GAS OVEN. Customer said its for sure tripping when they use the top oven and wasnt sure if they tried the bottom one by itself. Customer also said its running just fine when he ran an extension cord to the other room. Inspected and tested. I tried the lower oven and it ignited and started heating. I removed the top oven panel and inspected the ignitor and flame spreader and they looked good. I started top oven with it disassembled and it ignited. I reassembled and tested and breaker tripped a few minutes in. Customer reset breaker and I tried again and it tripped right away. All of the kitchen outlets are on the same breaker. The refrigerator, a mini refrigerator and coffee pot are all on the same circuit as the range. Customer unplugged everything else on the circuit and we tried again and both ovens preheated and did not trip the breaker. Looks like the issue is with something else on the circuit, or its just overloaded. I advise customer that the refrigerator and range should be on their own circuit and to look into changing it.

Customer complaint is the washer will shut off halfway during the cycle right before spin and displays the OE fault code. The OE fault code indicates a drain issue. The customer said the washer is draining all the water out every time just wont spin. We ran diagnostics a couple times filled the machine all the way to the top and ran the drain and the drain pump is working great every time no issues. We diagnosed that it would need a new main control board. We gave the customer a quote for the repair and at this time the customer declined the repair.

"Customer complaint is, ERROR CODE AE. Customer said the error started when her garbage disposal wasnt working and it was backing up into the sink when the dishwasher drained. Customer had a plumber out yesterday and the garbage disposal is now working. Inspected and tested. Theres a lot of standing water in the bottom of the dishwasher. I canceled and drained and started a heavy cycle. Dishwasher filled, washed and drained 3 different times and was working great. The pan underneath is dry. Looks like the issue was with the garbage disposal not draining and backing up into the dishwasher."

"Customer complaint is, NEEDS CHECKED OUT, NOT ALWAYS DRAINING OR DISP OPENING OR FILLING. Inspected and tested. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great and has drained every time. Dishwasher is now fixed.

"Customer complaint is, TOP FREEZER DRAWER IS LOCKED. Inspected and tested. Found the top freezer drawer doesnt open. I disassembled lower freezer drawer and inspected the rails and they looked good. I reached my hand up into the top drawer from behind and found something wedged in there. I cant get it out. If we force the drawer open I think we are going to break something. Customer is going to unplug refrigerator and defrost it and see if they can get it open.