"Customers complaint is the LEDs do not light when the freezer doors opened. Upon arrival and inspection I found the unit knew the door opened and the door switch seems to be working but the LED lights located in the drawer are not lighting. First step is to replace the the drawer to lights and selection board do not respond or have voltage only trace dc power. The The wiring diagrams have no specific details about voltage or what is sent on each wire to the drawer. . DA97-13797S ; saved tckt , states that autho needed"

Leaking from circulation pump. I quoted diverter and pump as the hoses deteriorate with time.

The customer complaint was the washer would not drain and it gave them f21 error. We noticed it drains real slow. We removed the drain filter and found it full of stuff. We cleaned the filter and its working good.

Not making ice after customer returned from Florida. Frozen water line in the ice room was thawed. The ice maker cycled when tested. There is water staining and the beginning of a rust ball on the back of the case. These are manufacturers defects and not covered with the WHE warranty. I notified the customer he will work with retailer and manufacturer for replacement.

"Customer complaint is, WONT DRAIN. Inspected and tested. Found the drain pump has failed. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"