GE monogram built in refrigerator customer stated was not cooling well and could hear a grinding like sound coming from top of freezer. Compressor cycled off upon arrival and refrigerator at 36 degrees. Left doors open to cycle compressor on. Has a serviced fitting. Checked evaporator coil for any ice build up. No ice build up found and evaporator fan motor running as normal. Unable to recreate no cooling issue. Added small amount of refrigerant to see if this will prevent issue from returning. Suspect there may have been some ice build up on the coil that was making contact with evaporator fan motor causing the sound and fresh foods section not cooling well issues. Advised customer to continue to monitor and to call back if issue returns

Customer stated water in crisper drawer of refrigerator. Found ff drain froze up and plugged. Steamed out evap panel and drain. Found drain heat kit already installed but out of place. Adjusted drain heat kit and verified unit draining again. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Maytag top load washer is emitting a burning smell while in spin cycle. Found transmission seized up and will not spin. Can turn transmission by hand but then it will stop and after 30 seconds will emit a strong burning smell. Transmission has been discontinued. Unable to repair.

Washer not draining water again. Replaced main control board. Used smart hq to update firmware of new control board. Tested operations. Washer is now draining water again.

GE top load washer has standing water and customer is unable to get washer to drain. Found standing water in tub upon arrival. Started drain and spin cycle. Found that timer would count down but drain pump nor gear case is being energized. Plugged in smart HQ. Checked for fault codes. Several fault codes stored but none for no drain issue. Clear all fault codes. Found has software update. Preformed software update. Verified door lock is in working order. Unplugged smart HQ. Started drain spin again. Washer drain pump then energized and drained all standing water without issue and reached high speed spin. Cancelled cycle and started quick washer. Allowed washer to fill with water and begin agitation. Canceled cycle. Started drain and spin. Washer is draining all water properly at this time. If issue returns recommend main control board replacement