"Customer was a no show and did not answer the phone. I tried calling 2 times and Jared tried calling. I also sent a text that I was on my way. I tried knocking on the back door and I knocked on the front door that is covered with a pop machine door skin. ; snapped 2 QuickPics, states that autho needed"

The freezer evaporator is completely frosted over. I found the defrost thermostat is bad. I replaced the thermostat and defrosted the evaporator. Water is leaking from the freezer door. I advised the customer that should stop once the door freezes again.

"Customer complaint is, WHEN THE FREEZER DEFROST IT LEAKS WATER. Inspected and tested. Found the defrost drain was plugged solid on the back of the refrigerator. Cleaned out drain and defrosted drain pan. Water is draining great. Refrigerator is now fixed."

"Customer complaint is, NOT COOLING PROPERLY. Inspected and tested. Freezer was 52F and FF was 60F. I removed the evaporator cover and there's a ball of ice in the corner and nothing on the rest of the evaporator. The sealed system has failed. Customer is going to replace the refrigerator."

"Customer complaint is, NOT DRAINING OR SPINNING. Inspected and tested. Found the washer is roaring when spinning and not changing back and forth between agitate and spin. Washer needs a new gear case, splutch, actuator and drive hub. Customer is just going to replace the washer."