Inspected and tested. Found the flood switch has failed, so the board is not turning on the heating element. Customer is going to replace the switch themselves. Theres some water underneath the dishwasher, so I ran dishwasher for over 20 minutes and never saw it leak. I told customer about this and advised on keeping a eye on it."

"Customer complaint is, NOT COOLING. Inspected and tested. Both compartments are 57F. Compressor and fans are running. I removed the evaporator cover and theres no frost on evaporator. The compressor/sealed system has failed. Refrigerator isnt quite 5 years old yet. The copper supply line was crushed and kinked when I pulled the refrigerator out. I showed this to the customer. I told customer we would call with a quote on replacing the compressor. ; saved tckt"

"Customer complaint is, NOT DRYING, ROTTEN FOOD SMELL WHEN IT RUNS. Inspected and tested. Found the filter was plugged solid, also the board has failed and is not turning the heating element on. Heating element was 19 ohms from the board.

"Customer complaint is, OVEN HINGE BROKEN. Inspected and tested. Found the left hinge was out of the receiver. I removed door and hinges and receiver look good. I put door back on and its opening and closing perfectly. Needs new element and bulb. Customer declined the repair.

I replaced the user interface with a new one per the LG service bulletin. I also used a special sealant around the corners where there was a tiny gap on the left and right sides of the user interface. Everything works great now. I told the customer to give it 24 hours before running it on a cycle.