The tech I was dealing with was great as far as a relatable good person. How ever he did say he was new at this job and the problem I was having with my dishwasher was not fixed after me taking off work 3 separate day. The problem is still ongoing and I am scheduled form him to come back tomorrow and reassess the problem so iI have to take more time off work . I am not here to bash I am just rating my experience so far . I am not upset just unhappy with the money I spent already and the time I have missed at work and still not fixed.

Paul is a real people person and very good at his job!. Hope nothing breaks down, but if it does your our people!

My dishwasher broke after 2 weeks. there was a code for it and they figured out what the code was. I don’t know what was wrong with my dishwasher. Was it just a fluke that had a bad code and what did it mean? I should have been more diligent about asking questions. There was no paperwork left for me. The dishwasher is working fine so I guess that is what is important.

Paul helped us with our LG oven which was not heating up consistently. He was very helpful in diagnosing the issue and he had the part in the truck to replace it right away. He was careful with moving our oven and taking things apart and putting it back together which we always appreciate when people are in to work on things. He was also very gracious and pleasant to talk with. Oh, and he fixed our oven! Highly recommended!

We told Paul the fridge was way off level compared to the floor, but he only checked the fridge and assumed it matched the floor. My son came over again after he left with his digital level. Floor was off 1 degree . Fridge was off 3.5 degrees. Son figured it was probably a manufacturing issue but since it works great, we just built steps under a back wheel to get it back to level. Paul was definitely in a hurry. He adjusted the doors quickly, but when my son leveled it completely the doors were much better then where Paul left it at. Paul was a nice guy, but I wanted someone who could actually analyze what was wrong. He blamed it on the floor without even pulling the fridge out and checking it. My son said he was probably in just too much of a hurry to end his day rather wanting to fix the issue. In reality, he should have also realized the refrigerator’s frame was slightly off of square. Now I realize I should have just had my son come over and fix it. He even made a bit of a snide comment that adjusting the level of the fridge due to the floor was not part of the warranty work. Perhaps he should check the floor before he said something that was false and disrespectful. Everything works much better now, but it was not because of Paul. I would request a different service technician if there is ever a next time.