"Customer states that when it turns on, they cannot get it to function properly. On arrival I plugged it in and it just started trying to drain immediately, but was not able to drain. Inspected the drain hose and saw it was severely kinked. Un kinked it and then did my best to clean out the drain hose because it seemed to be pretty badly clogged. Once it was cleared, I put some tape on the drain hose around the kink to keep it round in that spot and, then some more tape to secure it in place so it would not get kinked again. Tested machine and it seem to drain better and it ran through a quick cycle for me. At this time the machine is working great."

Replaced water valve and pressure sensor. Tested and washer fills and no more errors. Washer is running and working good.

Getting H20 error and wont start. Found that there was a lot of crud built up in the pressure sensor. Cleaned it but still getting error. Customer wants to replace water valve as well. Ordering parts and rescheduling.; ordrd 1 WD21X25468 (Pessure sensor) and 1 WD15X26078 (Water valve)

Found that the condenser fan motor and fan is not straight so when it runs it vibrates more than it should. I aligned fan blade and motor so its better and no longer make vibrating noise. I informed customer.

"Texted and called customer because they werent home but no answer. Left message. Fridge was dead when I arrived. Tested for power at the board, but no power. Then while on phone with tech support I checked the molex connector by the inverter, and it wasnt fully plugged in. Looks like the plastic cabinet around the connector is smashed, and even after cleaning spray foam off the molex connector, still cant get it to fully connect securely. Looks like at the factory something happened, they couldnt get it fully connected, they pushed hard on connector and it broke the casing around the connector. I plugged it in as secure as I could and wrapped electrical tape around it, and now fridge is running and cooling. But beko said as long as they didnt have it serviced before, we should call our sales rep for the area and see if they would replace the unit because there is no fix for this. And because it looks like it would have come that way from the factory. DW could you contact our Beko rep on behalf of the customer after we actually connect with customer and see what can be done for replacement? Assuming it hasnt been serviced before? ; saved tckt"