"During the visit, it was identified that the main drain pump was not draining and was unresponsive. To address this issue, we promptly replaced the drain pump. The part was picked up in person and replaced on the same day at the customer's location.The replaced component is the Drain Pump Assembly, part #280187.This replacement ensures the proper functionality of the drain pump, resolving the drainage issues observed during the visit; ordrng 1 280187 (Drain pump)"

"Customer states the unit is not heating, removed. Front and checked heat element and found the element is broken. Checked the rest of the unit and found the belt is on backwards, chunking and peeling apart, the customer approved new heater element, belt, rollers and idler pulley. Is there an alternative heater? ; schdld next appmnt for 12/13 WED !"

"Customers complain, water dispenser, not working. When pressing the dispense button, you can hear the valve trying to push the water, but nothing happening. Unhooked waterline from under the fridge so going from the dispenser to the reservoir and I can blow through it so its clear. Next unhooked, the water hose from the valve hit the dispense button and water shot out. next unhooked reservoir from valve and dispenser hose and tried blowing through nothing its frozen or jammed. Gave customer two different options. One of me defrosting it with a steamer she would have to pay for the labor of doing that. I explained they could be time-consuming, or I could go quickly not quite sure, depending on how frozen it is. Second option the option they decided was just to unplug and defrost. I explained if theyre going to defrost it leave the door open is that reservoir right on top to the freezer so its gonna stay cold. They will call and let us know what they find after they do it. I installed a fan last month and it is louder than it should be. They brought it to my attention. I agree with them. I re-ordered a new fan. I will hold it until we return. If it defrost fine and starts working. Ill return just with the fan. If its defrosted and still has an issue, they will need a reservoir. Please send reservoir out and will need a quote.; ordrng 1 WP2315539 (Fan)"

"Customer states the machine has an issue pumping out the water, clothes are wet when the cycle is done. Put unit into a spin cycle. Pump ran for a few secs and stop. The machine did not spin or anything. Put into diagnostics mode was able to test all functions. The pump intermittently works, sometimes it will run until the water is drained out other times it turns on for a few seconds and stops, when this happens it make unusual sounds. Quoted the customer a new pump they approved. Will order the pump. ; ordrd 1 DC31-00054A (Pump)"

"During the visit, the main toper was removed, and all heat burners elements were inspected. The front left burner registered 41 ohms, and the left burner measured 39 ohms; both elements checked okay. However, the customer reported a concern that the front burners remained on longer than expected after cooking.Upon further investigation, the lower oven was observed to not cook efficiently. Testing revealed a resistance of 14 ohms, which is below the expected 26 ohms. Additionally, no alarms were detected, but intermittent behavior in the relays was observed.To address these issues, we recommend replacing the following components:MEE61945102 - LG Heater, SheathRange Oven Control Board and Overlay AGM73349003These replacements should resolve the reported concerns regarding extended burner operation and the inefficiency of the lower oven. We recommend proceeding with the replacement of the main control board and the heat element for the lower oven.Please contact America home for a quote. ; O-emld tckt"

"Customer not getting water to dispense or ice maker. Pulled fridge out on protective mat. Tested dispenser could her a valve. Checked voltage to primary getting 120. Removed hose out of the primary and no water will come out the primary valve has. Valve comes as assembly. Will need valve assembly. Not related to repairs done to the inverter; ordrng 1 4346600900 (Valve), states that autho needed"

"Replaced control board, door gasket, splash shields. Tested and dishwasher no longer over fills. Dishwasher is running and working good.; saved tckt , states that autho needed"

"Customer complaint is, NOT DRAINING OUT. Inspected and found water sitting at the bottom of the dishwasher when I got here. I tried draining it and just heard humming from the drain pump. I removed hose from the garbage disposal and was able to suck all the water out with my vacuum through the hose. I tried drain pump again with it empty and still just hums, but doesnt sound like the impeller is turning. I tried tapping on it and still nothing. I disassembled the sump from the inside and was able to turn the impeller by hand and didnt find anything in it. I reassembled and filled dishwasher with water and tried draining and now it drained. I filled and drained multiple times and its draining great.

Customer said the new ice maker worked then stopped working then would work again. Removed and checked the ice marker for any issues. Did find a small ice cube stuck between the bailing arm and the bottom of the ice try. Tested the basket switch and power switch for the ice maker and they are working good. Went into diagnostics and checked harvest cycle, water valve, and thermistor and they are all working good. Did remove the bottom lower cover and checked for a visible break in the wire harness on the door Customer is going to monitor the issue.

Complaint is that dishwasher doesnt fill with water. I ran it on a normal cycle and it fills with water and circulates awesome. Ended up finding a ton of junk built up underneath the float assembly. Got that all cleaned out. It looks like the float mustve gotten stuck in the up position so that it was not filling with water.

"Touch panel is not responsive, has a mind of its own. Will change settings and randomly change settings or beep on and off. Is bad touch panel. I did reseat the touch panel and it is now responsive and buttons do work. Cycle will start. I gave customer estimate for new touch panel. They will use as normal and think about it and will call us back if they want us to proceed to order part.

"Customer complaint icemaker, not working and hasnt worked for a while. On arrival, the icemaker had no water or ice in it forest harvest mode. Could hear the valve kick on but no water trace the waterline and found it was underneath the sink and the valve was off. Customer said it has been acting up since the plumber was there and redid some of the plumbing. After I turned on the valve and tested unit it was filling just fine. Explained to customer can take up to 48 hours to make ice. As of now unit is working properly just by turning on the water valve."

The dryer powers on but does not tumble. I could spin the drum and it feels free. I pulled the top off and found the belt is not broken but its not connected. The idler pulley is bad. I quoted for the repair. I replaced the idler pulley and oiled the rollers. I also vacuumed out the lint.

"Customer stated, there was an issue with the unit draining, ran diagnostics found the pump was not coming on. Checked for voltage at the pump and found voltage. Gave customer a quote to replace the pump, customer approved. Replaced the pump, filled unit twice with water and ran the pump, checked for leaks. Checked the dryer venting. Customer has the thin flex venting from the dryer to the outside vent. I informed them of my concerns using the brush with a drill may tear the vent since its not straight. I suggested to the customer that a cleaning of the dryer maybe to be done. The dryer is venting at 11.9 mph on the outside of the house.

Customer stated the dryer would make noise after 20 minutes of use. Removed covers and drum. Found the idler pulley not spinning freely and a rear roller that was tight. Gave customer a price on repairing the idler pulley and customer approved. Cleaned off and lubed the rear roller. Installed new idler ran the unit. No noises dryer operating as it should

Installed new hinge assembly for door flap. Working great now.

Replaced and moved thermistor from lower to upper right. That should take care of frost issue (Known issue with this fridge). Refrigerator is working good.

Replaced pump motor assembly. Tested and no longer squealing. Ice maker is working good.

"Dishwasher needed to be reinstalled/remounted. Also, theyve been having problems with back flow from sink into the dishwasher. I redid the drain line under the sink so its looped up now. It wasnt before. I reinstalled dishwasher. Mounted nice and firm now, and its flush with cabinets now. Was falling out when I got here.

Replaced bad ACU. Works great now.

This is an older asko. The dishwasher has no power and it had water inside. I found a breaker was tripped on the panel. I reset the breaker and now the dishwasher is working. I let run for 25 minutes. It has no issues and drains. The start button on the console is cracked but it still works. No other issues found.

I checked temperatures with vent attached and it got up to 270 degrees. I disconnected vent and was 206 degrees. I checked outside vent and found that they have mesh cover and was full of pet hair and lint blocking air flow. I recommend to customer to not use it since there is a flap already to customer will have it clean it often to prevent this.I ran test with auto dry with no clothes and it dropped time down and shut off. I added wet clothes and it added time and continued drying. So the sensor is working and can verify that the clogged vent was issue.I tilted back feet up so clothes would gravitate towards the front of dryer where the sensor is. I also recommended to put it on more dry for automatic drying cycles. Also matters on cycle selection of load of clothes being dried. Dryer is cycling heat and working good as im here.

"Customer complaint is, TOP OVEN NOT HEATING. Inspected and tested. Found the bake igniter in the top oven has failed. Customer approved repair. Installed new bake igniter and tested. Oven is heating great. Oven is now fixed.

"Customers, complaint unit not draining. Customer did remove filter and tried cleaning it out. On arrival I removed the filter just to make sure everything was cleared up the propeller. Everything was great. Started the spin cycle and right away. The drain pump was loud added some water, and it would not drain it. Quoted customer bluebook for new drain pump. Customer approved installed new pump tested multiple times to make sure it was draining properly and no leaks.

"Installed icemaker from last diagnosis, then jumped the cable for test mode to test. Icemaker ran through harvest and filled properly without issue. reassembled and made sure everything was working. Explain to customer it can take up to 48 hours to start actually producing ice."

The customer said the dishwasher still has a leak. I can see water sitting in the bottom tray. I ran the dishwasher for a while but found nothing leaking. There is crust on the bottom of the wash motor and the drain pump. I replaced all parts ordered. I ran it again and its working good. No other issues found at this time.

Replaced bad rail assembly. Now it stays closed when you push in the warming drawer.

"Customers complaint became a big ice ball an ice compartment, then would leak. Four times people have been out to try to fix the issue. Sounds like theyve replaced the icemaker a few times but nothing else. Installed icemaker kit that someone did silicone everywhere on it so that is all sealed. So installed kit with the control board. Customer said control board was never replaced reassembled everything tested fills. No leaks.no errors. Ice maker fan working properly.

"Uninstalled dishwasher. Very, very tight space. Removed old drain line. Hooked up new drain line and ran it through the floor into the basement and connected it to the line in the basement the old one was connected to. They had a plumber out to remove the old hard copper line that was leaking. I installed new waterline to dishwasher that connects to water in the basement. Everything works great now.

"Tenants complaint not making ice. We were here back in February at that time as a different tenant and it was the same issue icemaker not working. Found the ice maker fill hose frozen. Use my little waterline buddy defrosted it tested water pressure. We got good water pressure at icemaker in dispenser. To heater is ohms out fine and in test mode I can get power to it. At this time I cant find anything wrong with it always a possibility the heat is not kicking on and could be a control board issue, but also could be a insulation issue in the door. Explain diagnosis to homeowner. At this time hes happy that its defrosted and they can use it but he dont wanna repair it and its just gonna leave it."

"Customer complaint is, WATER DISP IS DRIPPING/LEAKING. Customer said that they saw a puddle on the ground one day, but none sense. Inspected and tested. Dispenser tray is dry. I filled a cup about 10 different times and it was not leaking. Dispenser is testing good and not leaking while testing. Refrigerator is almost 2 years old and the filter has never been replaced. I recommend customer replace filter."

"Customer complaint is, ICE MAKER STOPPED, FREEZER IS WARM AND FOOD HAS ICE CRYSTALS. Inspected and tested. Freezer temperature is -2F and FF compartment is 36F. Customer had freezer set at -4 and FF set at 36F. The ice crystals are on the food inside the packaging. The ice maker is trying to cycle, but is just clicking. Also the ice maker fan is not working in test mode but is moving air when its not in test mode. I think the ice maker is causing the freezer temperatures to be too cold causing ice crystals on their food because its trying to cycle and make ice, but cant. Refrigerator needs a new ice maker part number WR30X39345 and ice maker fan part number WR60X31997. Please call in for authorization and schedule me 2 hours on my return trip. ; saved tckt"

"Customer complaint is, IGNITER NOT WORKING. OVEN is working, this is a problem with the cooktop. None of the burners are sparking. Found the spark module has failed. Quoted customer $369. to install new spark module. Customer approved repair. Part on order. ; ordrd 1 5304508269 (Spark module)"

"During troubleshooting, I discovered that the customer had disassembled the unit, leading to a significant leak due to the removal of the O-ring seal for the flow sensor. Additionally, I noticed leaks beneath the housing tub, and some of the plastic boots were compromised, likely during the customer's attempt to fix the issue. It appears that the connectors linking to the water flow for the main unit were disturbed.While testing all cycles in the diagnostic mode, I found no alarms, and everything checked out fine. However, the customer mentioned occasional issues with the drain pump and would like it replaced.To address these issues, the following parts are needed:WD01X22825 - O ringWD19X25187 - General Electric PUMP DRAIN KIT330 - WD01X10572 clamp needed for the plastic boot331 - WD01X10571 clamp needed for the plastic boot335 - WD01X10572 clamp needed for the plastic bootPlease provide a quote for the customer, and if there are any questions or if they wish to proceed with the repair.See pictures for reference . ; saved tckt"

"The compliant is the freezer and fresh food are not cooling well. Both temps are 10-20 degrees above the set temp. A previous company was out and replaced the freezer evaporator fan and then said it had a bad compressor when they came back. The customer from time to time gets Cf-error. The CF is for a bad condenser fan. The side are warmer than normal. I pulled it out and removed the rear cover. The back is very hot and the condenser fan is not working. I pulled up the voltages and I do get the 12 voltdc and signal voltages per the tech sheet. The fan tried to start and when it did it squeals. It needs the condenser fan motor and blade. Please order parts and contact the customer. Condenser fan motor EAU65058502I tried to get a picture and I think k this is the whole fan assembly MEA65930101. If this is order this part instead. ; snapped 2 QuickPics, states that autho needed"

"During our visit, we discovered the need for the following replacement parts. Additionally, we identified two broken baffles for the drum, as well as wear and tear on the belt and pulley. The temperature reached up to 160?F during operation. We also observed that the selector switch is worn out, but it is still functional. If any issues arise in the future, it may need to be replaced. For now, it is working adequately.WE14X20683: General Electric BAFFLE (Quantity: 2)WE03X31620: General Electric PULLEY (Quantity: 1)WE03X29897: Belt (Quantity: 1)WE2M174: Screws (Quantity: 6)Please let customer know the quote for repair . ; saved tckt"

Customer getting small dirt flakes all over clothes. Tub would need to be taken apart and outer tub and inner tub would need to be scrubbed down to full take care of problem. But based on this model/serial number it is affected by the Samsung voluntary recall sue to tops flying off.I called Hale and let him know about recall and I recommended to do their replacement to prevent further issues of the recall. Hale will look into it.Otherwise schedule 2 hours so i can split whole tub and manually scrub it out.Samsung 1-866-264-5636 ; saved tckt

"Customer complained that vegetables in the fresh section of the refrigerator were freezing. I noticed that the main settings were set to 44?F. Reset them to the manufacturer's recommendations of 37?F for the fresh section and 1?F for the freezer. In order to resolve this issue, we need to replace the air damper control, which is intermittent and stays open.WPW10258562 water valve W10814173 Whirlpool DIFFUSER; ordrd 1 W10814173 (Duper control)"

"Tenants complaint, not agitating and making a smell. Verified complaint. Found that it wont agitate and was getting a smell. Will spin completely fine. Tipped unit to the side and spun. Transmission by hand in it will not turn to. The left for agitate transmission is seized. Also, the motor was smoking from the transmission being seized cant tell if theres damage, but definitely did some wear on it. Transmission looks like its no longer available. Please verify that not available and update home owner. Added sticky note with homeowners phone number. I went over diagnosis with him, but did not give a quote because parts were NLA. 6-2097750 transmission ; saved tckt , states that autho needed"

"Customer complaint is, SPARKING OVER THE FOOD AND LIGHTS ARE ON AND OFF. Inspected and tested. Microwave is really loud when it runs and randomly powers off and then back on. I disassembled control panel and all the plastic is brittle and falling apart. This microwave is in rough shape and is not worth fixing. If they want to fix it, it needs a new control panel, which is NLA, a new magnetron, capacitor and diode, a new door switch holder and all 3 switches. ; saved tckt"

"Bake is not making even flame, only right side of burner tube is getting flame and other side will try but just get poofs but wont fully get even flames on both sides. Need to order oven bake burner tube also replace igniter.Also found that the wire shelf is bent on the bottom os the oven racks will fall off. That will need to be replaced also.Customer said that this is only 1 year old. (Serial number reflects that) I told customer to call into Beko and get this fixed under warranty. OFFICE: please watch for this paper work from Beko and once we have it please order parts and reschedule customer.Bake burner tube 210600027; igniter 264600003; wire shelf (left side) 219600001; saved tckt"

"Customer states the unit display a E302 code. Pulled unit out was able to test the leads to the bake and broil element, also checked the leads to the convection fan all tested ok. the high temp fuse is open. Will need a new high temp fuse. The high temp fuse part # is either 00631343 or 00631344Customer will need a price on repair. Will need to pull unit out to replace the fuse. ; snapped 1 QuickPics"

Yellow flame was caused by near by humidifier and since they moved it it is back to blue flame. Customer says it seems to be lower temperatures than what it should be. I found that the igniter is weak and not pulling enough amps to turn on gas quickly. Replaced igniter and tested temperatures with their thermostat and mine. Tested temperatures and is warm by about 10 degrees. I adjusted oven 10 degrees. Oven is heating and working good.

"Replaced door latch lint, Tested and is not blowing breaker. Microwave is heating and working good."

The customer said the fresh food temperature was set at 37 but has gone up to the 40s. The freezer is still cooling good at 0?. I hooked up the new Nufy GE device in the current temperature was 41?. There was no active fault codes and all the fans are working. It did not need a firmware update. The temp shot up to 61 degrees 21 hours ago. At the same time the fresh food door was open for 5 minutes and it was in defrost. I advised the customer I found no issues and give it a few days to recover. I also did a cooling test and the fresh food evap has a full frost pattern.

"Installed a brand new heater with no issues. Verified that it works fine by going through cycles and testing it in test mode, confirming that the heating element is functioning correctly."

"Customer complaint is, NOT SPINNING, MAKES A CLICKING NOISE AND NOT WASHING. Inspected and tested. Found the actuator is broken. Customer approved repairs. Installed new actuator and tested. Washer is working great. Washer is now fixed.

Replaced bad motor. Runs great now. Much quieter.

"Customer complaint is, FRONT LOAD WASHER LEAKING FRONT RIGHT CORNER UNDER THE BOTTOM. Customer said it only leaked once and shes run about 5 loads sense and it didnt leak. Inspected and tested. I removed top and front panel and started a heavy duty cycle and watched it while it filled and was agitating and never saw it leak. I can see some staining from the door were water ran down the front. I watched washer fill, agitate and drain multiple times and it never leaked. I think washer was leaking from the door because the seal was dirty or something was stuck in it. I advised customer to keep the door seal clean and free from hair."

Replaced ice maker and water line. Waterline should no longer freeze up. Refrigerator is working good.

"During the visit, the customer, who recently moved to a new place, expressed concern that the machine might be operating incorrectly. He noticed a buildup of water inside the bottom of the machine, but I didn't observe anything out of the ordinary in that regard. I tested all functions in the diagnostic cycle, and everything works perfectly without any issues. Since he is new to his place, he will keep an eye on the unit while using it as usual."

"Customer thought cycle was done and opened the door when there were 15 minutes left. The dishwasher got confused, and it never got cancelled out or reset. I showed her how to cancel a cycle, then made sure a new cycle would start fine, which it does. Walked her through the different cycle options. Everything works perfectly."

Replaced control board. Tested and dishwasher now turns on and no more errors. Dishwasher is running and working good.

Installed new door from last diagnosis and latch. Tested afterwards and working great.

The complaint is the washer shakes bad and the tub is low. I removed the top and found the left spring is broken. I removed the 2 front weights but still needed help lifting up the basket so I could reconnect the new spring. The gasket and shocks are good. I ran the washers and its not shaking and works good now.

The complaint is the dishwasher does not drain all the water out. I started the drain and I could hear the pump come on. I looked under the sink and I found the rubber end of the drain hose is bent over and restricted. I removed the drain hose end and cleaned the ends out. I put the hose in a bucket and started a drain cycle. The dishwasher spit some food out but is now drawing good. I hooked back up and routed it differently so it wont bend and restrict again.

The customer complaint is the dishwasher is totally dead. I verified the dishwasher is dead and will not start. I checked the outlet for the dishwasher and it has no voltage at all. I plugged the dishwasher into the garbage disposal outlet then turned the outlet on with the switch and now the dishwasher is working. The customer said they tried the disposal outlet but did not flip the wall switch just. The outlet is bad and needs to be changed. I advised the customer to have the outlet replaced.

"Takes 6 hours to dry, and will lock for an hour after it finally completes. Took apart heater assembly, blower wheel assembly, and bulkhead and found it packed with lint. Cleaned all lint out, reassembled and it runs great now."

"Taking two or three hours to dry clothes. Also, heating according to customer but it doesnt get very hot. I verified that when you start it, it fires right up and gets up to 145 before it cuts out. Then on the next cycle gets up to 160 and then cuts out. Told customer they are going to need to have their vent cleaned. They then mentions that the vent going into the ceiling could be disconnected. I disconnected it and found a large wad of lint built up. I cleaned that and now it runs and gets up to 275. Heating much better. Customer will test wet load now, and if it takes a long time to dry, will have the entire vent cleaned.

Tapped into the system and got pressure of 60 psi when running. looks like just bad compressor and no leak. Removed the old compressor and filter. Installed compressor. Purged system. Installed one side of filter purged to make sure its flowing through both sides. Finished the dryer filter. Pressured to 200 held with blue bubbles for 5 minutes while I updated board. All good. Vacuumed unit down under 300 microns. Filled to factory recommendation. Let unit run while cleaning up. Unit is operating correctly.

Replaced motor/sump assembly and water valve. Ran diagnostics and completed with no errors and all functions are working. Dishwasher is working good.

"Customer has been smelling sort of a burning smell when dryer runs. I took dryer apart and found a lot of lint in bulkhead, as well as charred lint on heater assembly and lint built up on motor. Vacuumed all lint out: uninstalled heater and cleaned that all up. Used red glue to refasten gasket around bulkhead. There was a scraping sound when it ran, so I made some adjustments and now no scraping. Runs great now.

"Found that the freezer drain is clogged and frozen over and when in defrost mode will leak onto bottom of freezer and eventually leak onto floor. Customer approved drain clean estimate. Unclogged drain, tested and now drains correctly into drip pan and no longer leaks. Refrigerator is working good."

All 4 dampers are broken. Quoted for the 4 dampers. 9 year old washer. She will most likely replace. ; saved tckt

"After carefully removing the covers and inspecting the machine, I observed that the motor displayed weakness during the cycle. A thorough examination of the windings revealed that one of them was unfortunately found to be open. Moreover, the main shaft caused the blower wheel to melt, resulting in disruptive noises as the blower wheel became loose and melted the ID plastic. Additionally, the main drum wheel is noticeably worn out. I diligently cleaned up as needed, but currently, the machine is not operational. To add to the challenges, the filter case is cracked.For the necessary repairs, we will require the following parts:131658800 - Dryer Door Catch (Quantity: 4)134793500 - Dryer Idler Assembly (Quantity: 1)134715900 - Dryer Drum Support Roller (Quantity: 4)131775600 - Dryer Blower Wheel and Housing Assembly (replaces 131775610) (Quantity: 1)134693300 - Motor (Quantity: 1)134710705 - Dryer Lint Duct (Quantity: 1)Please provide a quote for these parts to the customer.; saved tckt"

Getting tE error (thermistor error) intermittently but been a lot more often recently. Also gettin UE error for unbalance load sometimes. Based on the load I informed them to use more items with one heavy item the washer will have hard time to balance load.Thermistor will need to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrng 1 6322FR2046C (Thermistor)

"When pushing start you can hear relay click but thats it and washer wont advance or fill. I turned off power to washer and turned it back on and washer did start and fill, ran for about 5 minutes then it stopped. I could hear that motor was squeaking as it was rotating.I called into ASKO tech support and a person answered that wasnt a tech and then said tech would call me back and after 20 minutes no call back and no one answer touch support when I called again.so im not %100 sure but I suspect that it is door lock or control board. I cant find parts break down. Please quote on door lock and control board ( I dont think there is a motor control board, looks like just one board?)Quote on control board and door lock and labor.Is stacked in very tight space and would need to pull out to get dryer off to get to board.Custoemr said that they would do it, otherwise would probably need two guys.; saved tckt"

Replaced front control board. Tested and no more errors and washer starts and is agitating and working good.; ordrd 1 204141p (Front control board)

"The transmission is in rough shape. This has affected the rotor and stator which are all rusty now from water leaking through. Quoted for new transmission, rotor/stator, clutch and wash plate which is stuck to transmission. Left message with owner. Told her if we are able to get wash plate off, it would be around $100 less. Asked her what shed like to do. 9 year old washer. ; saved tckt"

"Customer is having multiple issues. First one is not cooling properly. Customer said theyve had it recharged. Once on arrival there was a bullet valve already on it took pressures. Static pressures under 30 psi. Definitely a leak somewhere no die was added to unit. Cant tell where leak is, will need sealed system approval. Would have moved ahead on sealed system, but have multiple other issues that need to be addressed and approved. Other issues are crisper drawers not fitting right and shelf. See photos parts listed below needed also the icemaker I can get it to fill but it freezes on the harvest. Needs a new icemaker for the sealed system. Its common for fresh evap being bad. any questions please call Tech.W10789490 pans 2W11094883 frontsWPW10498906 rail support LFWPW10498902 rail support W10499289 slide left WPW10489978 top support W11658802 ice makerSealed system leak. ; saved tckt"

Doesnt often start. The shaft connected to the control board has play to it. Depending on which way you press down on the shaft it sometimes starts. Needs new main pcb: 154547701. Cant find anyone who has it. Please see if we can get it. ; O-emld tckt

"Tenants complaint, dirt and debris on dishes after each use. Verified complaint ran unit and looked inside water. There was a little chunks of black floating. Inspected inside unit and found heating element is decayed and rotting and falling apart. Will need new heat element. Wash motor and drain are working properly. Add photo for quote. Called for approval no answer left voicemail ; saved tckt"

Installed display board from last diagnosis once installed make sure all features and buttons are working properly. Everything is working properly and unit is back to original state.

"Customers complaint is getting gas smell when baking an oven. Disassembled the covers over bake igniter, then tested unit. The igniter would start to glow, but was weak and would open the gas prematurely and would give us a gas smell. Customer approved installed part reassembled then tested unit is working properly

Customers complaint did 3 Loads then error code. F26 again. The error code is for the door latch. Verified complaint. Removed lock inspected. Noticed. The spring was stuck. Unstuck the spring and reinstalled. Unit is working again. Open closed and locked over 20 times no issue.

"Customer complaint is, NOT TURNING ON. Inspected and tested. UI is unresponsive. I inspected the board and the light is flashing, so board has power. I installed new UI board and dishwasher turned on. I started a cycle and dishwasher was leaking on the left side from the fill funnel. The tabs that hold it in place are broken off and there part of the plastic tub and are not replaceable. Customer is going to see if he can attach it and make it work."

"Customer complaint is, OVEN NOT TURNING ON/HEATING UP. Inspected and tested. Broil works, but not the bake. Theres 120V to the bake ignitor, but its not glowing. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.

"The customer complained about yellow flames coming out of the burners. I performed preventive maintenance on the unit, verifying that it works correctly, and checked all functions to ensure they are operating properly. After all this burners come out nice and blue ."

"Fixed convection fan, replaced two bad bulbs and installed new glass to replace glass. Everything good now."

"Upon arrival, the customer complained that they were unable to use the washer machine due to issues with hot and cold water. The water flow was weak, and one of the lines was shut off, leading to the inability to supply cold water. The customer acknowledged plumbing issues.I cleaned up the filters for the valves. For the time being, the machine started to work with hot water, and I encountered no issues. It washed and spin properly. To correct these issues, they must fix their plumbing lines."

"Customer complaint is, WATER DRIPS DOWN ONTO CUBES IN CONTAINER, FREEZING INTO BIG MASS WHICH WONT LET AUGER TURN TO DISPENSE. Customer said he sees it dripping from the bottom of the ice maker. Inspected and tested. FF temperature is 39F and freezer is 3F. Customer had ice maker shut off for a couple weeks and the bucket was empty. The ice maker water supply chute is iced up. I defrosted and found heavy mineral deposits from the hard water. I removed the deposits and cycled ice maker and it filled with water. I did this multiple times and everything worked perfectly and was not dripping below the ice maker. I think the hard water deposits were causing weird water spray when it would fill and cause water to drip into the tray onto the cubes. I advised customer to use and see what happens and if it does it again, we should replace the ice maker. I also told customer that he's going to continue having problems with the hard water in the ice maker and hes going to need to address that."

"No power. No lights or anything is running. I found that there is no power at the outlet. I ran extension cord, plugged into different outlet and refrigerator turns on, lights, fans, compressor turns on and refrigerator is starting to cool.I showed customer but couldnt find any breaker that is tripped to cut power to the outlet. Customer will call electrician and leave it with extension cord for now."

Installed new fan motor from last diagnosis. Once installed tested. The fan kicked on right away. Reassembled unit. Unit is now operating properly

No power going to dishwasher. Found that there is an outlet switch that controls power to dishwasher. Turned on switch and dishwasher is running and all functions are working good. I showed customer the switch so he is aware in the future.

"Customer complaint is, UPPER RIGHT REFREGIRATOR DOOR HAS A SMALL DENT. Installed new right hand FF door supplied by manufacturer. Refrigerator is now fixed."

Found debris that was stuck inside causing it to just hum. I used a allen wrench and dislodged and now it turns on and runs smoothly. Garbage disposal is working good.I showed customer where to use the allen wrench incase it ever gets lodged again.

"The machine was down during the visit, and I noticed that the side of the User Interface (U/I) was cracked. The customer stated they did not know anything about it. I asked if they tried to fix it, and they said no. During my troubleshooting, I found out that the main control board is intermittent, which could affect the communication to the U/I, potentially causing this issue as well.Additionally, I observed that the voltage was zero at the control board. I reset main breaker and it started working again. If problems persist, we will need a new control board and U/I. As for now, the machine runs great and has no issues.

Installed inverter from last diagnosis. Once installed tested made sure it went through test mode fine and everything is operating properly reinstalled and leveled legs properly. Double checked to make sure all ried switches and everything was operating correctly after adjustment.

The complaint was the whole unit is not cooling and the compressor is bad. We verified the compressor gets power but does not start. I hooked up the new compressor and it started. We purged the R600 venting it outside. We then removed the old compressor and filter drier. We installed the new filter and compressor. We pulled a vacuum for 15 minutes. I charged the system with 57 grams of R600. The system has pressure and the new compressor starts right up. It was cooling when we were done. I advised the customer to wait 6-8 hours for it to cool and 24 hours before they fill it back up.

"Weak igniter not turning on gas. Customer approved estimate. Replaced igntier, tested and oven heats and is working good.

"Dishwasher isnt heating the water and the dry cycle at the end doesnt work. I ran it through full service mode, and at the 6:20 minute mark, the heater didnt come on. Replaced heater. Now heater comes on great.

"Fresh food and freezer are almost room temperature. Large ice ball built up on top of evaporator, and no frost on evaporator. Compressor is running but not very warm, and condenser line is not warm. Could not get an amp draw because wire too short to reach. Customer trying to decide if they should replace or do SS work. Spoke with DW and let them know advanced diagnostic is 200-230, and then if it needs a recharge and to fix a leak it would be around 600. If its the compressor it would be more. Could someone call her to give her a quote?; saved tckt"

"Water has been leaking from dishwasher. Found the drain line has a hole in it. Ordered new drain line. Gave the customer a heads up theres a chance they may need the hard waterline to the dishwasher to be replaced when I reconnect it, since it has a ton of corrosion. Need two time slots for this. Crazy set up for the drain line. ; ordrd 1 AEM69493807 (Drain hose)"

Found that the control board is shorted and always sending power to water valve as soon a s door is closed until water fills and hits float switch and it will stop filling. Needs new control board and also needs new door gasket and splash shields. Ordering parts and rescheduling.; ordrd 1 5304531745 (Control board) and 1 154827601 (Gasket) and 1 154701001 (Splash shield)

"Fan motor not running. Confirmed it gets 120 but its locked up. Quoted for new motor, daughter tentatively approved but left message with mom and asked her to call our office to give official approval. Quote attached. They said I could leave the vent disconnected until I come back. Part number is in attached quote. ; saved tckt"

"Not cooling. Compressor running and fans running but zero frost on evaporator: told him we will call him with a quote for sealed system work: told him he needs to have fridge out and we will not pull it out, since it has ZERO clearance. Wedged in there and granite counter above it, and nice hardwood floors under. Please call with quote. ; saved tckt"

"Customer complaint is, BOTTOM IS OK, TOP OVEN IS GETTING TOO HOT AND THEY HAD TO TURN OFF THE BREAKER. Model number is partially wiped off and I cant read it. Inspected and found the board is fried. Also one of the temperature sensors ohmed out bad. Customer had a friend swap sensors and replace one, but Im not sure which one is original. The sensors are different in both ovens. This is going to need a new board and both sensors. Can someone see if we can find these parts and give the customer a quote. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

Cant find parts break down for this model. Front left big burner not working. It will intermittently spark. Can lite with lighter. Needs spark module. Burner electode and wire from electode to spark module. It appears to be grounding out before the igniter.Need Spark module; electrode and wire if it doesnt come with it.Also im not sure where the spark module is and looks like i have to take apart top? Maybe we can find parts break down sheet? Block 2 hours and charge labor accordingly.; saved tckt

"Shakes when it spins. Found a bad gear case and clutch. Quoted for that repair. Coming back next Tuesday to install. Ordered clutch. DW can you please find someone who has the gear case? I cant find it which is weird. Dey, Sundberg, etc. 3360629; ordrd 1 WP8299642 (Clutch)"

"The customer complained that the dishwasher will not heat at all. I tested the heating element and obtained 0.000 amps. In order to fix the issue, a new heating element will need to be ordered.Part # W10703867 heating element . ; ordrd 1 W10703867 (Heating element)"