"Not doing a final drain and spin. I ran the washer and after 5 minutes it was full of detergent suds. I pulled out the detergent dispenser drawer and it was filled to the top with detergent. I explained to customer how the pressure sensor works, and how it will think the tub is full of water when its just full of suds. Told them to use a tablespoon of detergent in future, to cut way back on usage. I poured all the detergent out of the dispenser back into their laundry detergent container, then rinsed out the dispenser until no more suds. Then I put some olive oil in the washer and ran it for 10 minutes to get rid of the majority of the suds. Then put an afresh tablet in it after verifying that it will do a drain and spin. Told them to run it all the way through the cycle with the afresh."

"Customer complaint is, SOMETHING GOT STUCK IN THE BACK OF THE DRYER BETWEEN THE LIP OF THE BACK PART AND NOW IT DOESNT TUMBLE. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out bulkhead, blower wheel and inside of dryer. Tested and dryer is working great. Dryer is now fixed.

"Customer complaint is, NOT DRAINING AFTER WASHING CLOTHES. Customer said that it didnt drain, so they turned the power off to the house and then it drained and has worked for multiple cycles sense. Inspected and tested. I ran washer through a speed wash and it worked perfectly and drained and spun out. Washer is working perfectly while testing."

"Customer complaint is, SCRAPING NOISE TOWARDS END OF CYCLE. Inspected and tested. Found the bolt that holds the rotor in place is loose. I removed the motor and clutch and the slider looks good. I put everything back together and applied thread lock and tightened down. Tested and washer sounds great. Washer is now fixed."

"Customer complaint is, THE WASH CYCLE ISN'T HAPPENING. IT WILL FILL, RINSE AND DRY. Inspected and tested. Found the circulation pump has failed. Customer approved repair. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

"Customer complaint is, RUNS, BUT DOES NOT HEAT. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and vacuumed out bulkhead. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and 210F and 110F with vent connected. Dryer is now fixed. The vent is really long, so I advised customer to clean vent regularly.

Installed part from last diagnosis. Once installed tested unit. Fan started to work. Reassembled tested again fan is working great.

"Customer complaint is, OVEN IS NOT BAKING OR BROIL, DISPLAY IS WORKING. Inspected and tested. Broil is working. The bake ignitor is burnt out. Customer approved repair. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.

Installed new parts that were ordered no more leaks works great. No issues .

Today I replaced the compressor and the filter dryer. I leak checked all my solder joints with soap bubbles and purge the system with nitrogen. I pulled a vacuum and then updated the main board. I recharged with 4.7 ounces of refrigerant. Advise the customer to give it about six hours to cool.

"The fault code that was coming up, was TE for the thermistor error. I tipped the washer back, and I can see a broken wire going to the thermistor sensor. I was able to cut the wires back and add new connectors and reconnect to the thermistor. I did warn the customer that if it breaks it could need a harness. I ran the washer and now its working great."

The dishwasher will not power on. The power switch on the user interface control is broken. Today I replaced the user interface and put the dishwasher back together. I ran the dishwasher and made sure all functions are working correctly.

Replaced bad motor control board. Runs great now. Ran all the way through a rinse and spin. Before it wouldnt even fill.

Replaced bad icemaker. Cycled it. Runs great now.

"Customers complaint is getting frost on back evaporator covers. Notice a bunch of frost right behind icemaker. Grabbed a protective floor mat pulled fridge out and found a big ice filled up on the back of the fridge. Explain that this was coming on these and they're not repairable, at least they cut it early so it didnt wreck the back wall or the floor of their place yet they will go look for a new unit and replace it"

The whole oven was not working but when you turned a burner switch the indicator came on but nothing heats. The range is getting the correct voltage. I tested the bottom thermostat fuse and its bad. I replaced the thermostat and tested the range. Everything working as it should.

Install new track for freezer from last diagnosis. Once installed tested multiple times now unit properly.

"Customer stated the water line was cracked. Found the crack on the plastic line next the mount. Could not splice the line. Quoted customer the repair, customer approved. Ordered part ; ordrd 1 W10350007 (Water line)"

"Customer complaint is, FREEZER STOPPED WORKING... IM IS CYCLING ON AND OFF SPORADICALLY. Inspected and tested. Freezer temperature is 38F and FF is 45F. Compressor and fans are running. I removed the evaporator cover and theres frost on less than 5 percent of the evaporator. The sealed system has failed. Customer would like a quote on a sealed system repair. ; saved tckt"

"Customers complaint is after its done its leaked into the basement. Theres nothing in basement. Verified complaint let unit run for 10 minutes. Wasnt getting any leaks. Let it run for another 10 minutes. Finally saw drip pulled unit out and seen that it was dripping from the sump assembly itselfwill need some motor assembly quoted bluebook, and rescheduled customer; ordrng 1 WPW10455260 (MOTOR/PUMP ASSM)"

Customers complaint not drying. Unit is gas dryer. Found igniter working properly. So we know the thermostats are good. Went to check the vent and found only getting 6 mph went to clean the vents for customer and my drill died only have one battery second battery is no good rescheduling customer for tomorrow morning to do dryer vent cleaning.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Tenants complaint leaks water here and there. Started unit went through test mode and recalibration. No leaks. Tipped unit back. Found chunks from the tub ring. And tub ring adapter quoted blue book and rescheduled ; ordrng 1 WPW10461196 (TUB SPLASH RING/SEAL) and 1 W11222084 (TUB SPLASH RING/SEAL)

"Drains, fills with water, then stops. Fills again, drains again. Found the water valve doesnt stop filling the dishwasher with water. Has a bad valve. BB isnt recognizing the part number for an accurate price. Can someone see what it should be and call customer back with proper quote? Part number is 434374. ; saved tckt"

"The machine has a power cord that shorted out, melted, and caused the terminal block to melt as well. We will need these parts to continue troubleshooting.Parts:Power cord - 4 Dryer 4-Wire Power Cord, 30-amp, 250-volt (Part #: 5304505408)Terminal block - Dryer Terminal Block (replaces 7137150200); saved tckt"

"Freezer 15 degrees and fresh food 50 degrees. Defrost heater works. Baffle works. Set to coldest setting. Normal frost on evaporator when I took off cover. I steamed off evaporator and gave it 20 min. After 10 minutes it was fully frosted over again. Defrost heater works. Customer said for the past three years its been an ongoing problem with it not staying cold. They said 6 technicians have been out and at this point they cant keep losing all their food, and want to replace fridge. They requested that we submit this to AHS and ask for a replacement. My only recommendation would be to replace 2252183 main control. Can someone see if AHS would do replacement of appliance for customer and if not, order 2252183?; O-emld tckt"

The right front burner has a delay to ignite. I found the base screws have been removed and some screw heads are broken. I was able to get the front right base off but the ignitor screw is stuck and the head is stripped. I checked all burners. To replace the ignitors I will need new saws and screws. I fix the broken off screws I need new orifices holders. I need the parts listed below in addition to the parts that were already ordered and sent to me. I used no parts today. I will use every single part next time. Burner base LF W10203534Burner base RR ans LR W10203537 I need 2. Burner base RF 8215559Base screws WP3368921 need 8Ignitor screw WP8273062 I need 4Holder RR/LF 71002720 I need 2Holder LR WP7527P033-60Holder RF WP7527P004-60; states that autho needed

"Customer complaint is middle cycle getting the failure to drain error code. Tried to hook up SmartHQ not communicating properly looked up service bulletin. Theres service bulletin for this issue went through the service Bolton pointers relocated and reposition drain hose so its operating correctly. If the problem continues we have to start with a new drain hose. Also customers complaint is around the display. The trim is coming up, which is common on these Trim and new bracket and also for the new drain hose. F dishwasher is working properly and draining properly now that I repositioned things we can skip the drain homes if they want; ordrng 1 WD24X29378 (Drain hose), ordrd 1 WD34X27119 (Display cover) and 1 WD12X20184 (Display bracket), states that autho needed"

Sump assembly needs to be replaced. Not circulating water. Heater works. Quote ticket attached. Coming back Thursday. ; ordrd 1 W10805015 (Sump and motor assembly)

"Customer stated the ice dispenser open was repeatedly opening and closing. Removed and tested the micro switches for the door. Found no input voltage, unplugged the switches and found the door still operating. Checked at the board for voltage on the switch input wires and found no voltage. Quoted the customer a new board the customer approved.; ordrd 1 DA94-04603A (Board)"

"Customer complaint is, TOP OVEN DOES NOT HEAT, BURNERS ARE OK. Inspected and tested. Found the top oven bake ignitor has failed. Customer approved repair. Installed new top oven bake ignitor and tested. Oven is heating great. Range is now fixed.

"Customer complaint is, SQUEAKY NOISE AT FIRST.. NOW ITS SQUEALING. Customer had disassembled dryer from the back. Looks like the idler pulley is a little sticky. Customer approved repair. Installed new idler pulley and customer reassembled dryer. Tested and dryer sounds great. Dryer is now fixed.

"Customer complaint is, DEAD. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and tested. Oven turned on and preheated to 350F and the cooling fan is working. Oven is now fixed.

"Customers complaint is unit is dead. Cant press any buttons no lights will show up nothing will happen. On arrival unit was dead. Couldnt get it to do anything. Tried hooking up smart HQ but wasnt able to connect unplugged display from control board waited 10 seconds plugged it back in and now its working properly, tried all the functions now everything is working correctly told customer either common for control board issues and display issues. Usually we would start with the display board and it could be control board. Also quoted for a new display board happens again will need display board"

Installed new ice maker that was shipped to the costumer. Tested cycles and filled water ok .

"Customer complaint is, NOT KEEPING FOOD COLD, ALARM GOING OFF. Customer said door had been left open for a while before this. Inspected and tested. Freezer is -24 and FF is 41F. The FF temperature display is flashing H and beeping. The bottom of the evaporator and drain pan are frozen over with ice and also the return vent is frozen shut. Air cant circulate between the 2 compartments. The water is shut off to the refrigerator, so the ice is from the evaporator when it defrosts. It looks like it just needs to be defrosted so air can circulate between the 2 compartments. I advised customer to unplug refrigerator for at least 48 hours to make sure everything is defrosted and then plug in and let us know if she still has problems."

"Rumbling loud when it runs. Found the blower wheel packed with lint. Took apart dryer, cleaned out blower wheel and rest of dryer. Had to pull washer out to reconnect vent on dryer. Runs great now. Much quieter."

"Oven not heating and burners dont work. I pulled range out and found a broken frying pan behind the range, and the plug was almost all the way out of the outlet. I pushed plug back in and now everything works. I checked the warming drawer and saw that its packed with pots and pans. Looks like the frying pan fell over the back of the warming drawer and then when they pushed the drawer back in, it must have pushed the plug up part way out of the outlet. Recommended taking a bunch of the pans out of the warming drawer so it doesnt open again."

"Rattling. I took dryer apart and cleaned a bunch of lint out of blower wheel that caused wheel to get off balance. Also cleaned up and oiled roller shafts. Tested and the unit is working good now.

"I installed a new ice maker kit unit and control board, tested cycles, and ensured that water fill is functioning properly."

Customer complaint after finishing cycle and not draining properly. Started unit right away. Could hear drain pump. Try to run for a second then stop run for a second then stop. Sound like it was just bogging down and struggling drained out all the water then undid drain pumpinspected inside no issue. Ran drain pump unhooked with no water into it and we would work fine put any kind of resistance on the pump and it would bog down and quit needs a new drain pump.; ordrng 1 ABQ73503004 (DRAIN PUMP ASSM)

"Customer complaint is, WONT START THE LIGHTS ARE ON.. SHE DOES NOT THINK THE DOOR IS LATCHING. Inspected and tested. Found the door strike is bent down preventing the door from shutting and latching. I bent it up and now its working, but its still bent and not lining up quite right. I texted Wil for authorization, but havent heard back if he wants me to order the new strike part number WP8580309. I left text to call office. ; saved tckt"

"CUS SAYING DRYER GIVES 3C ERROR CODE, ISSUE BEGAN A WK AGO. Customer had unplugged the dryer for a week and now it reset and is working. Before it was running with the door shut even though its turned off. Inspected and tested. Dryer is running and heating normal and responding perfectly. From what the customer is telling me, it sounds like the motor relay on the board is sticking. Needs a new board part number DC97-21429J . The board is not in stock anywhere. Can you see if you can find this board and get authorization please. ; saved tckt"

Giving an F12 water inlet error. Has a bad water valve. Part is 434374. Can someone please order that valve? Ticket was created for this repair. I have them set for next Monday. If I can be back sooner they would like that. ; schdld next appmnt for 1/8 MON !

"Customers complaint is unit not heating, but sounds like its still heating. Confirmed issue. Everythings operating correctly found that the magnetron is making louder noise and just not heating properly will need Maggotron. I dont carry this one anymore on my truck will have to verify which part number it is from Global and see if we can get one as soon as possible and reschedule Customer. Part number below is for GE magnetron. Global Microwave is closed so I wasnt able to call today.WB27X10017; saved tckt"

"Customer complaint is display will light up, but nothing will appear and no buttons will operate on arrival. Verified complaint turn unit on display was lit, but nothing then all sudden started to Work was not able to switch between cycles at first was able to use the start button so it started a cycle. Let it run for a while then stop the cycle and then tested all the features. Everything is now working properly. I explained about the moisture issue on these and explained that it was kind of common for moisture to get into this display board and cause this problem of shortening out. Parts below to fix this issue. If Jared or office can just verify parts are correct and available please update customer.818170 display552917 push button covers 7 total700309 gasket there is a service bulletin says use this 883174 TUB SEAL DW 1861 UL SECIL 2; saved tckt"

Customer complaint is burning smell. Right when I walked in the laundry room could smell an electrical burn smell. Removed the top of the unit and found the board had fried. Removed control board to see if I could repair. Board is past repair. Wiring is repairable. New board comes with wiring harness. Quoted blue book. Customer will think it over. ; saved tckt

Tenants complaint is unit banging around and knocked something loose. Found the lid lock was hanging loose but looked like someone already bypassed it already so removed lid. Lock and bypassed from plug unit ran good motor sounds good spun agitated everything sounded good. Didnt get any crazy amounts of shakes or anything the unit does like to lean to one side when running And it looks like its just from the unit. Looks like the springs are bad or getting worn out no other sign of damage or wear. ; saved tckt

The ice maker is damaged and does not respond to the reset button or the test mode switch. A new replacement ice maker unit is needed.Part #: W11088559 Ice maker assembly; O-emld tckt

Customer said it was making the same noise. Arrived and found the customer paused the unit during the cycled. Found the Lower belt cover was rubbing and causing the noise. The cover was damaged from the last belt and cam coming loose. Customer want the cover removed. Removed the cover and noise went away. Customer is fine without the cover and will call back if there are anymore issues

"Returned with bracket, removed the cover and installed the new bracket, cycled and tested. The water dispenser now works"

"Returned, installed the motor, cam and belt. Ran unit and tested. Machine operated correctly."

Door not shutting on left side of freezer and fresh food and freezer have been warm lately. Found the vent from ff into freezer blocked with ice and the blade for the evaporator fan fallen off. I glued the fan blade back onto the shaft (used glue for extra security) and steamed out the ice built up. I found a screw sticking out that was stopping door track from working right for freezer. I screwed that back in and made sure it was tight. Told them it will take 24 hours for everything to get back down to temp. Also reinstalled arm on icemaker assembly. Cycled icemaker and its cooling nicely now.

The whole unit stopped cooling suddenly. Pull the unit out and tap into the low side. The suction pressure was up around 40 psi which indicated it failed compressor. I remove the compressor and installed a new compressor and a filter dryer. I leak checked and purged the system with nitrogen. And then pulled a deep vacuum and recharge the system. Advise the customer to give about six or eight hours for to cool down.

Waterline was partially frozen. Needed the fill tube and gasket kit. Icemaker and valve themselves are fine now.

Customer complaint was getting some smoke and burning smell. Pulled unit out and removed blower cover inspected blower and heater both working and testing good. Did see black suet so inspected motor just a little black suet but not near the motor. Looks like something like some lint burnt up quick. Started unit with the vent unhooked getting highs at 140 to 146. With vent hook at 150 to 156. Ran both hook and unhooked for 10 minutes and no burning smell. Reassembled unit tested again and no issue. Customer will run a cycle and keep an eye on it.

"Customer stated that the burners and the oven were not working. Pulled unit out from the wall found no power on one side, checked the cord and the cord was ok. The outlet only had one side working. Not getting the full 240 volts. Customer will have the electrical repaired."

"Fresh food section has been warm on top, and 10 degrees on the bottom under the crisper. Found a bad fresh food evaporator fan/motor. Steamed off frost, replaced motor, now its circulating great. Told customer 24 hours to be down to proper temp throughout the fridge.

"Customers complaint is unit stopped cooling. On arrival unit was unplugged took static pressure and it was at just over 40 psi turn on compressor let it run for a while and it was only at 30 psi. We got a bad compressor customer approved putting in a new compressor removed the old compressor and filter dryer cleared out the system installed new compressor and filter dryer. Pressure tested vacuumed, then refilled with the right amount of Freon. Updated control board plug unit in cleaned up and put away. All tools and supplies unit has dropped over 10?."

"Complaint is that temps run about 50 degrees cooler than they should be on bake. I put my thermometer in the oven and ran it on 350 bake. I recorded highs and lows for 25 minutes, and after 25 minutes it was a total of 3532 degrees, which for 10 highs and lows averaged to 353 degrees, which is perfect. Customer said their lemon meringue pie wasnt done as quickly as it normally is, so I showed them how to recalibrate the oven 10 degrees and they will use lemon meringue pie potentially as a test control subject and see how it turns out now."

Today I replaced all the parts. I had trouble getting the basket out and back in but I finely got it. I ran wash and spin cycle. The washer is working good.

Error code F8E2.Installed a new drain pump and tested the cycle; no issues were found.

"Customer complaint: The machine will not heat up as before; the customer noticed no higher steam coming after washing for two hours. I tested all functions, and there are no issues; the machine control passed all errors. The customer insists that the machine is not performing up to the standards it did before. They would like a new one or the heating element replaced. Unfortunately, I was not able to find the heating element, only the fan, but the machine works great.Please look for parts to correct this matter and provide a quote. At the moment, the machine is running, and we will monitor its performance. I also noticed that the sanitize bottom was on and lock,' so I unlocked it and requested the customer to try running it again and let us know if it works. Maybe they used this function and prevented the machine from running normally."

The dryer comes on but nothing happens when start is pressed. I found the belt came off the idler. The idler pulley fell off the shaft. I quoted for the part. I replaced the idler pulley and oiled the other rollers. The dryer now runs and sounds good. The belt looked ok.

"Customer complaint is, NOT GETTING HEAT AT END. Inspected and tested. Found the heating element is fried. Customer approved repair. Installed new heating element and tested. Dishwasher is heating great in test mode and is drawing over 7 amps. Dishwasher is now fixed.

The water filter does not stay engaged in the filter head. I verified the filter is good and when you push it in place the filter pops back out. I replaced the filter head. Now the new filter stays in place. Water dispenses from the refrigerator no problem. This unit does not have a filter status indicator.

"Installed a new igniter, tested it, and the cycles for heating up were fast with no issues. It works great."

"Complaint is that the dishwasher is not drying the plastics as well as it used to. I checked the heater and it has 24 ohms. I checked voltage and the heater is getting 120 V. In test mode the heater is coming on and sizzling. They use cascade and I recommended finish. Also, I did a hard water test and it tests pretty hard. They said that lately the city has been making changes with the water system here. I recommended either a water softener or using Lemme shine. also, they run the dishwasher at night so I recommended getting a little water leak detector to put underneath the dishwasher. They understand that the dishwasher isnt going to fully dry plastics since the water is hard. But they will keep using rinse aid."

"Inspected everything; nothing is wrong except the heating element is weak, only drawing 5 amps. It works great with no issues. The customer will monitor, and if they decide to move forward, they will call to schedule the repair."

"Microwave is not safe to use. Customer showed me how when you run it, it makes large sparks inside. The top of the inside cabinet is warped and disfigured, and the floor of the inside is charred and makes large sparks. Oil is dripping down from the ceiling and front. Customer requested if it ends up being replaced, they would like a Bosch or kitchenaid and asked me to include this in my notes. Please see attached photos. Please submit to AHS as unrpairable. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Customer complaint is, MAKING A LOUD BANGING NOISE. Theres no 240 outlet in the mechanical room, so there going to have to move it to another location so I can test it. Im rescheduling for next Thursday. I need extra time on these and would like 4 hours for all 3 washers. Customer needs a AM timeframe so the maintenance guy can help me move things around. ; schdld next appmnt for 1/4 THU AM"

"The unit was not cooling in the fresh food compartment, removed everything and checked found the frost pattern on the evaporator not correct. The unit has a sealed system issue. Put all the covers and drawers back in place. ; saved tckt"

"Customer stated that the unit would run continuously if the door was closed.Removed the top of the unit, removed the mount the main board was on. Plugged unit in and the unit ran. Tapped the relay on the board and the unit stopped running. Gave the customer a price for a new board, customer approved. ; ordrd 1 DC92-01851A (Board)"

Call Samir complaint making noise during spin and not draining. Customer had unit tipped over see photo on arrival. He said he didnt take anything apart. Found that there was a bunch of oil and black debris underneath the transmission. Double check the coupler thinking they have been the rubber boot little bit chewed up that was all good what I found is the transmission is bad. Ordered bluebook for new transmission and rescheduled customer.; ordrng 1 3360629 (TRANSMISSION)

"Customer service complaint, overnight heating up on convection bake. Everything else is working properly tested the unit found everything is working properly besides convection bake took the cover off around the convection fan to inspect element. Found the element was bad needs new convection element quoted customer bluebook they approved ordered part and rescheduled; ordrng 1 WB44T10086 (ELEMENT - CONVECT)"

"Customer complaint is, NOT DRAINING. Inspected and tested. Found the air gap was plugged on the countertop. Cleaned out and tested. Water is coming out of it onto the counter. Removed black rubber hose from garbage disposal and its plugged solid. I bypassed air gap and hooked drain hose directly to the garbage disposal and put high loop in hose. Tested and dishwasher is draining great. Dishwasher is now fixed. The air gap was missing the nut that holds it in place, so theres just a hole in the counter now that will need to be plugged with something eventually. Please bill customer. ; saved tckt"

"Customer complaint is, NOISY. Customer said its coming from the evaporator fan. Inspected and tested. Everything was off when I got here. I turned the compressor on and the evaporator fan started loud, but then sounded normal. I removed the evaporator cover and everything looked good. Quoted customer $395. to install new evaporator motor kit. Customer approved repair. Part on order. Customer requested return trip for next Friday. ; ordrng 1 482731 (EVAP FAN MOTOR (NON-STANDARD TM REAR WALL))"

"Doesnt run. Maintenance already installed new door lock. I put into test mode. When its supposed to start, the door locks and then it gives an E57 error, which is the motor control unit. Quoted for that and use of oven cart. Ethan approved it. Coming back Tuesday to install part. ; ordrd 1 5304516720 (Motor control board)"

"Customer complaint is unit making loud noise here and there. The noise goes away if you open the door and comes back once you shut the door on arrival unit was in defrost, so no noise was making. Noticed around the gasket for the ice door all iced up a little bit and also in the freezer around the icemaker fan a little ice ball Unit needs a new Icemaker fan. Quoted bluebook, customer approved, ordered part and rescheduled. ; ordrd 1 ABA72913426 (Ice fan motor)"

"Fridge has been running really loud. Squealing, thunks,and pieces of metal hitting each other are the sounds the customer described. After waiting 20 minutes, compressor started running 5 times, each time it makes a horrible rattling sound and then kills. Compressor is failing for some reason. I also found a ton of oil underneath compressor area, under fridge. Appears that oil leaked from compressor. Fans all sound great. Please submit to Beko and see what they want to do with this. ; saved tckt"

"Customer complaint is, THE WATER IS NOT DRAINING OFF DURING THE SPIN CYCLE. Customer said it was giving a OE error. Inspected and tested. Theres standing water in the washer. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.

Dishwasher has not been draining for the last week. I found that the drain line was kinked where it connects to the garbage disposal. I repositioned the drain line and secured it with the zip ties. Now it drains awesome.

"Giving e24 error. Last time was a week and a half ago. I checked sump, thats clean with no restrictions around the impeller. Uninstalled the air gap and made sure its totally clean. No restrictions in the connection to the garbage disposal. Ran it on an express cycle. Ran great and no error. Did find a ton of soap suds. I put some cooking oil in the dishwasher and let it run, and that got rid of them. Runs awesome."

"Customer service complaint is taking multiple loads to dry clothing. On arrival unit was running with clothing for over 30 minutes. Unit was still nice and hot inside. It was take temperatures with vent hooked up was getting only up to 140 150? igniter working gas is kicking on. Everything seems to be working properly mechanically. Unhooked vent temps went right up to 205 correct temperatures it should be hitting. Customer has a dryer vent issue went outside with the customer was able to find the dryer vent. Its up high enough where I cant reach it and would need to get it professionally cleaned, the dryer itself is working properly

Installed new part from last diagnosis. Once installed tested unit multiple times to make sure it was operating And working properly. Also to make sure of no leaks ran over a gallon of water through and no water leaking in the fridge or behind. Unit is now working properly

"Adjusted the door hinges; they were loose. After testing, the door now closes evenly."

"Customer complaint is, H20 SENSOR NOT DRAINING. Inspected and tested. Found the pressure sensor was plugged. Removed sensor and cleaned and reinstalled. Tested and dishwasher is working great."

"The machine was not cooling, and I found that the main fridge fan was covered with ice, and the sensor was intermittent. I replaced the sensor and defrosted it, then put it back together. After testing the cycle, need the 24 hours to return to normal operation.

I removed the old compressor and installed the new compressor. I replaced the filter drier and leak checked the system. I found no leaks and then purged with nitrogen. I pulled deep vacuum and updated the board. I then recharged the system with 4.7 ounces of 134a .

"Freezer warmed up and there was a red triangle symbol on the UI. Since then, today, its cooled down and the symbol is gone. Fridge has decent clearance of 1 1/2 around it. Lower right compartment doesnt get freezer cold. Only fresh food cold. Took temps. 45 in upper ff. 2 in lower left freezer. 36 in lower right, set to zero though. On phone with tech support found that the flex zone lower right compartment wasnt set to freezer. We set it to freezer. Told them 24 hours now to get down to temp, and to keep fridge out more with fan to help vent heat out:"

The complaint is the dryer will only run for a few seconds to a minute then shuts down. They can restart it but it will shut down again. I started the dryer and it ran for 30 seconds then shut down. I tried to spin the drum by hand but it had a lot of resistance. I removed the front panel. I found a cell phone charging cable wedged inside the front bulk head bearing. I removed the cable and cleaned the lint around the felt. I put the dryer back together and tested. The ran for 5 minutes and never shut off. The drum also has little to no resistance when I spin it by hand.

The concern is the temps may be too hot. I took temps at 350. The average temp I got was 355. I lowered the temp minus 5 degrees.

Not agitating. Replaced dogs. Works great now.

"Giving a drain error. Tried draining it, but no water came out. Discovered that it didnt have much water in it. No restrictions in drain line. I put into test mode and the errors were for a bad wash motor and bad inlet. I ran through a test cycle and it drained and filled but wasnt circulating. I then added some extra water to it and it wouldnt circulate. When I advanced it though a bit then it started circulating great. I cleared the error codes, and then cancelled it and put it on a regular cycle. It started by draining great. Then put on a normal cycle and everything runs awesome. Just needed to be reset."

"Customer stated that the ice makers both are not working correctly.Arrived found code CLE, pulled the unit out and checked the amp draw, found some buildup on the filter (see picture). The compressor is hot, called LG talked with Tony, explained what was going on and he said find and fix the issue.Informed the customer that will be going back to LG for information and they will determine the route of repair. ; snapped 5 QuickPics"

"Customer complaint is, STILL HAS CONDENSATION ISSUES. Inspected and tested. FF compartment is 40F but customer had just removed a bunch of food. Theres condensation on some of the plastic and glass items in the fridge. I removed the evaporator cover and found its got a crack in it and the foam is water logged. Theres a service bulletin for moisture problems and it has you replace the duct tower with an updated part. Ordering new air duct tower and evaporator cover. Parts on order. ; ordrd 1 WR49X32042 (Moisture kit) and 1 WR17X27084 (FF evaporator cover)"

"Customer had a damaged top cover, arrived with the new cover installed, after installation cycled and tested the unit. Unit operating correctly at this time. ; snapped 1 QuickPics, states that autho needed"

"Customer complaint is, LEAKING AGAIN. Inspected and tested. Found theres play in the drum and its loud when its spinning. It leaks when its draining. This has a stacked gas dryer on the top and is going to take a while to disassemble and pinpoint were the leak is coming from. Because of the loose drum I recommend replacing washer. Customer wanted a quote for replacing the drain pump. Quoted customer $464. to install new drain pump. Customer hasnt got back to me yet, so I texted to call the office if he wants us to install a drain pump. Please schedule me 3 hours if I go back. ; saved tckt"

"Customers complaint is the right front igniter, not igniting the burner and getting strong gas smell. They also said the right rear one is kind of flaky. I found the burner cap wasnt installed right on the right rear so adjusted that and now thats every time the front one try adjusting and moving. It still no issue it sparks here and there, but never ignite the flame Warranty companies already sent out igniter for customer. Installed new igniter. Once installed tested unit now its working properly. Customer also had a few other concerns. One of the concerns is the baking racks just slides out found the top one. The one they use the most is just worn out and starting to warp. The bottom one is still working properly. He is wondering if that would be covered under warranty, and if it could get it covered just to send him the part and he would install it himself. Another complaint is they think the rear of the unit is baking more and burning stuff if they dont turn it. Only thing I could notice on this is the element has more heating surface in the rear at it hes just wondering if anybody else had any issues with it and if there is a fix. I explained we will put it up to the warranty company and see if they can get that rack covered and see if theres any service bulletin for the baking and burning stuff in the rear.; saved tckt"

"Call Sam complaint is unit stopped cooling. On arrival all the lights fans and compressor are running. Customer said it happened quickly in a matter of a day or two. Pulled fridge out on protective. Matt took an amp reading on compressor was that .5 they have a bad compressor explained that this is common on here went through the new compressor and update explained additional fee is 660 for labor and sealed system supply. They did call LG but didnt get a CN code. LG said if they get in contact with someone that is LG certified, they will be able to get approval. Explained office will follow up with the correct procedures to get approval and time frame. ; saved tckt"

"Customer complaint is, NOT WORKING. Inspected and tested. Found a F8E1 error which is a no fill/long fill error. Put washer into test mode and everything worked perfectly accept the cold water was just trickling in. I removed cold water hose and the filter is plugged solid and I couldnt get it out without breaking it. I removed the filter and hooked water back up and ran washer through a rinse and spin and it worked perfectly. Also washer has old black rubber hoses. Washer needs a new water valve part number W11210463 and fill hoses. I called Hale and left message to call me back but havent heard anything. Quote is $415. to install new valve and hoses. ; saved tckt"