Service History 30 - Omega Force Appliance Repair

We serviced a

KENMORE DRYER

Model 110.75132411

Near Minneapolis, MN 55438

Adam

Job Details: 01/03/2024

Cleaned vents from last diagnosis. Now getting 18 mph out side.

We serviced a

LG REFRIGERATOR

Model LRMDS3006S/02

Near St. Cloud, MN 56303

Brandon

Job Details: 01/03/2024

"Customer stated the unit is not dispensing water, or ice. Checked the water dispenser and found only water dripping out. Checked the hoses on the top of the door(ok) checked the rear lines on the unit for kinks or damage (ok) removed the main water line and made sure there was water (ok) removed the line off of the valve and ran only a little water dripped out. Ordered new water valves ; ordrd 1 AJU73432816 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Clear Lake, MN 55319

Brandon

Job Details: 01/03/2024

Customer states the water dispenser is cutting in and out when dispensing water.Put unit in diagnostic mode. Tested the paddle switch (ok) removed top cover removed line at door and tested again (ok). Removed shelves and back covers tested power on the valve it is getting a constant 120volts. Quoted the customer a new valve. Customer approved ; ordrd 1 W11043013 (Valve)

We serviced a

BEKO REFRIGERATOR

Model BFFD362288

Near Minneapolis, MN 55410

Nate

Job Details: 01/03/2024

Inverter board getting 120 vac but compressor not running. Windings are all 6.7 ohms on compressor. Needs new inverter board. Ordered from Marcone. Customer paying the extra $30 for rush delivery so I can be back on Monday the 9th. Morning. Wife will know that Im coming some time in the morning. ; ordrd 1 5970511500 (Inverter board)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Otsego, MN 55362

Matt

Job Details: 01/03/2024

"Customer complaint is, LEAK FROM THE FILTER IS GOING DOWN TO THE FREEZER. Inspected and tested. Found its leaking from a crack in the water reservoir tubing. Needs a new reservoir. Part on order. Customer needs to unplug refrigerator and defrost the freezer after we repair the water leak because theres ice buildup in the freezer causing the drawer to not open and close right. I also advised customer to turn the water off to the refrigerator until we do the repair because its leaking when you use the dispenser or when the ice maker cycles. ; ordrd 1 W11168758 (Reservoir) and 1 W11390781 (Wire ties)"

We serviced a

GE DISHWASHER

Model GDF630PSM5SS

Near Maple Grove, MN 55369

Matt

Job Details: 01/03/2024

"Customer complaint is, FAILURE TO DRAIN CODE. Inspected and tested. Found the drain pump has failed. Also the drain hose has a black rubber extension. Quoted customer $385. to install new drain pump and extension hose. Customer approved repairs. Parts on order. I need 2 hours on my return trip. ; ordrng 1 WD19X25461 (PUMP ASSM - DRAIN) and 1 8269144A (AIR GAP PLASTIC)"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Anoka, MN 55303

Phillip

Job Details: 01/03/2024

"The kid does not always lock. The back right side of the lid is cracked so when the lid is closed it does not always lock. It will need a new lid assembly. W11256781 lid assembly ; snapped 2 QuickPics, states that autho needed"

We serviced a

GE DRYER

Model DBLR333EG6WW

Near Osseo, MN 55311

Matt

Job Details: 01/03/2024

"Customer complaint is, IT MAKES A WIERD SOUND WHILE ITS DRYING, SHAKES. Inspected and tested. Found the front bearing assembly is wore out and some of the glides are completely gone. Blue book is $353. to install new bearing kit. I called Steve and left a message, but never heard back. I installed the kit per Phil approval and left Steve another message saying I was going to install it. Installed bearing kit and vacuumed out bulkhead and inside of dryer. Tested and dryer sounds great. Dryer is now fixed. Please bill customer. ; used 1 WE49X20697 (BEARING ARM - DRUM TOP FRONT W/FELTS) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.17533202

Near Minneapolis, MN 55413

Nate

Job Details: 01/03/2024

"Not draining due to a bad drain pump. Float assembly is leaking. Would need to fix the seal. Quoted for drain pump and seal repair. Emailed quote which is also reflected in attached ticket. Sent it to their authorization person, Maverick. He said they will let us know if they want to do the repair. This one would need two time slots. ; saved tckt , states that autho needed"

We serviced a

GE DRYER

Model GFDS140GD0WW

Near Maple Grove, MN 55311

Matt

Job Details: 01/03/2024

"Customer complaint is, SQUEAKING BUT STILL DRYING AS NORMAL. Inspected and tested. Found the front bearing and glides are wore out and the bottom felt is ripping. Needs a new front bearing assembly and bottom felt seal. Parts on order. ; ordrd 1 WE3M55 (Front bearing assembly) and 1 WE04X24814 (Felt seal)"

We serviced a

LG REFRIGERATOR

Model LMXS30776D/02

Near Arden Hills, MN 55112

Phillip

Job Details: 01/03/2024

The unit stopped cooling very quickly. I verified the compressor had failed. I quoted for the repair and Im order a new compressor. The compressor has a 10 year warranty. ; ordrd 1 TCA38151706 (Compressor)

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US/AA 03

Near Minneapolis, MN 55424

Adam

Job Details: 01/03/2024

Customer is complaint is leaking out the front and going on the floor. Verified complained. Also pulled unit out just to check behind it. Make sure we wasnt getting any water. No water behind the unit or inside pan. Ran unit and instantly got a foam party going inside the unit got way too much sudsfound that the dispenser is leaking rinse aid and keeps on sudsing up that way quoted for a new dispenser and rescheduled; ordrng 1 DD59-01002A (DISPENSER - RINSE AID)

We serviced a

KENMORE WASHER

Model 110.20922990

Near Minneapolis, MN 55438

Adam

Job Details: 01/03/2024

Started repair ended up finding a broken bolt where the agitator was from a prior repair or temp to repair. Try to remove agitator. Still no luck will need new agitator as well. Ordered and rescheduled.; ordrd 1 WP8538246 (Agitator)

We serviced a

SAMSUNG DRYER STACKED++

Model DV42H5200EP/A3

Near St. Cloud, MN 56303

Brandon

Job Details: 01/02/2024

"Customer stated the dryer has no heat. Disassembled and tested the heat element, found the element was worn out. Quoted the customer for new element. Customer approved. Installed, cycled and tested the dryer is now heating.

We serviced a

ASKO++ WASHER STACKED++

Model 107690336

Near Minneapolis, MN 55428

Nate

Job Details: 01/02/2024

Replaced bad drain pump that was full of coins and batteries. Runs great now. Drains great and opens door.

We serviced a

BEKO DISHWASHER

Model DDT38532X

Near Saint Paul, MN 55119

Ivan

Job Details: 01/02/2024

Installed new motor and seal tested cycles no more leaks works great .

We serviced a

WHIRLPOOL WASHER STACKED++

Model WFW5620HW2

Near Minneapolis, MN 55411

Nate

Job Details: 01/02/2024

"Not doing a final drain and spin. I ran the washer and after 5 minutes it was full of detergent suds. I pulled out the detergent dispenser drawer and it was filled to the top with detergent. I explained to customer how the pressure sensor works, and how it will think the tub is full of water when its just full of suds. Told them to use a tablespoon of detergent in future, to cut way back on usage. I poured all the detergent out of the dispenser back into their laundry detergent container, then rinsed out the dispenser until no more suds. Then I put some olive oil in the washer and ran it for 10 minutes to get rid of the majority of the suds. Then put an afresh tablet in it after verifying that it will do a drain and spin. Told them to run it all the way through the cycle with the afresh."

We serviced a

ELECTROLUX DRYER

Model EFMG617SIW0

Near Maple Grove, MN 55311

Matt

Job Details: 01/02/2024

"Customer complaint is, SOMETHING GOT STUCK IN THE BACK OF THE DRYER BETWEEN THE LIP OF THE BACK PART AND NOW IT DOESNT TUMBLE. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out bulkhead, blower wheel and inside of dryer. Tested and dryer is working great. Dryer is now fixed.

We serviced a

GE DRYER STACKED++

Model GUD27ESPM1DG

Near Maple Grove, MN 55369

Matt

Job Details: 01/02/2024

"Customer complaint is, NOT DRAINING AFTER WASHING CLOTHES. Customer said that it didnt drain, so they turned the power off to the house and then it drained and has worked for multiple cycles sense. Inspected and tested. I ran washer through a speed wash and it worked perfectly and drained and spun out. Washer is working perfectly while testing."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Maple Grove, MN 55369

Matt

Job Details: 01/02/2024

"Customer complaint is, SCRAPING NOISE TOWARDS END OF CYCLE. Inspected and tested. Found the bolt that holds the rotor in place is loose. I removed the motor and clutch and the slider looks good. I put everything back together and applied thread lock and tightened down. Tested and washer sounds great. Washer is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Champlin, MN 55316

Matt

Job Details: 01/02/2024

"Customer complaint is, THE WASH CYCLE ISN'T HAPPENING. IT WILL FILL, RINSE AND DRY. Inspected and tested. Found the circulation pump has failed. Customer approved repair. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

We serviced a

MAYTAG DRYER

Model MGD5707TQ0

Near Elk River, MN 55330

Matt

Job Details: 01/02/2024

"Customer complaint is, RUNS, BUT DOES NOT HEAT. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and vacuumed out bulkhead. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and 210F and 110F with vent connected. Dryer is now fixed. The vent is really long, so I advised customer to clean vent regularly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Eden Prairie, MN 55347

Adam

Job Details: 01/02/2024

Installed part from last diagnosis. Once installed tested unit. Fan started to work. Reassembled tested again fan is working great.

We serviced a

GE RANGE

Model JGBP28SET2SS

Near Otsego, MN 55330

Matt

Job Details: 01/02/2024

"Customer complaint is, OVEN IS NOT BAKING OR BROIL, DISPLAY IS WORKING. Inspected and tested. Broil is working. The bake ignitor is burnt out. Customer approved repair. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.

We serviced a

GE DISHWASHER

Model GDT665SSN0SS

Near North Oaks, MN 55127

Ivan

Job Details: 01/02/2024

Installed new parts that were ordered no more leaks works great. No issues .

We serviced a

LG REFRIGERATOR

Model LFXS30766D/01

Near Big Lake, MN 55309

Phillip

Job Details: 01/02/2024

Today I replaced the compressor and the filter dryer. I leak checked all my solder joints with soap bubbles and purge the system with nitrogen. I pulled a vacuum and then updated the main board. I recharged with 4.7 ounces of refrigerant. Advise the customer to give it about six hours to cool.

We serviced a

LG WASHER

Model WM3500CW/01

Near Blaine, MN 55449

Phillip

Job Details: 01/02/2024

"The fault code that was coming up, was TE for the thermistor error. I tipped the washer back, and I can see a broken wire going to the thermistor sensor. I was able to cut the wires back and add new connectors and reconnect to the thermistor. I did warn the customer that if it breaks it could need a harness. I ran the washer and now its working great."

We serviced a

ASKO++ DISHWASHER

Model DBI663

Near Minneapolis, MN 55413

Phillip

Job Details: 01/02/2024

The dishwasher will not power on. The power switch on the user interface control is broken. Today I replaced the user interface and put the dishwasher back together. I ran the dishwasher and made sure all functions are working correctly.

We serviced a

ELECTROLUX WASHER STACKED++

Model EFLW317TIW2

Near Minneapolis, MN 55407

Nate

Job Details: 01/02/2024

Replaced bad motor control board. Runs great now. Ran all the way through a rinse and spin. Before it wouldnt even fill.

We serviced a

BEKO REFRIGERATOR

Model n/a

Near Minneapolis, MN 55419

Nate

Job Details: 01/02/2024

Replaced bad icemaker. Cycled it. Runs great now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PF0

Near Eden Prairie, MN 55346

Adam

Job Details: 01/02/2024

"Customers complaint is getting frost on back evaporator covers. Notice a bunch of frost right behind icemaker. Grabbed a protective floor mat pulled fridge out and found a big ice filled up on the back of the fridge. Explain that this was coming on these and they're not repairable, at least they cut it early so it didnt wreck the back wall or the floor of their place yet they will go look for a new unit and replace it"

We serviced a

LG RANGE

Model LDE4415ST/00

Near Plymouth, MN 55446

Phillip

Job Details: 01/02/2024

The whole oven was not working but when you turned a burner switch the indicator came on but nothing heats. The range is getting the correct voltage. I tested the bottom thermostat fuse and its bad. I replaced the thermostat and tested the range. Everything working as it should.

We serviced a

BEKO REFRIGERATOR

Model BFFD3624XSS

Near Hopkins, MN 55343

Adam

Job Details: 01/02/2024

Install new track for freezer from last diagnosis. Once installed tested multiple times now unit properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near St. Cloud, MN 56304

Brandon

Job Details: 01/02/2024

"Customer stated the water line was cracked. Found the crack on the plastic line next the mount. Could not splice the line. Quoted customer the repair, customer approved. Ordered part ; ordrd 1 W10350007 (Water line)"

We serviced a

LG REFRIGERATOR

Model LSXS22423S/01

Near Saint Michael, MN 55376

Matt

Job Details: 01/02/2024

"Customer complaint is, FREEZER STOPPED WORKING... IM IS CYCLING ON AND OFF SPORADICALLY. Inspected and tested. Freezer temperature is 38F and FF is 45F. Compressor and fans are running. I removed the evaporator cover and theres frost on less than 5 percent of the evaporator. The sealed system has failed. Customer would like a quote on a sealed system repair. ; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX1

Near Minneapolis, MN 55411

Adam

Job Details: 01/02/2024

"Customers complaint is after its done its leaked into the basement. Theres nothing in basement. Verified complaint let unit run for 10 minutes. Wasnt getting any leaks. Let it run for another 10 minutes. Finally saw drip pulled unit out and seen that it was dripping from the sump assembly itselfwill need some motor assembly quoted bluebook, and rescheduled customer; ordrng 1 WPW10455260 (MOTOR/PUMP ASSM)"

We serviced a

KENMORE DRYER

Model 110.75132411

Near Minneapolis, MN 55438

Adam

Job Details: 01/02/2024

Customers complaint not drying. Unit is gas dryer. Found igniter working properly. So we know the thermostats are good. Went to check the vent and found only getting 6 mph went to clean the vents for customer and my drill died only have one battery second battery is no good rescheduling customer for tomorrow morning to do dryer vent cleaning.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

WHIRLPOOL WASHER COIN OP++

Model CAE2745FQ1

Near Eden Prairie, MN 55347

Adam

Job Details: 01/02/2024

Tenants complaint leaks water here and there. Started unit went through test mode and recalibration. No leaks. Tipped unit back. Found chunks from the tub ring. And tub ring adapter quoted blue book and rescheduled ; ordrng 1 WPW10461196 (TUB SPLASH RING/SEAL) and 1 W11222084 (TUB SPLASH RING/SEAL)

We serviced a

ASKO++ DISHWASHER

Model 1075233156

Near Mendota Heights, MN 55118

Nate

Job Details: 01/02/2024

"Drains, fills with water, then stops. Fills again, drains again. Found the water valve doesnt stop filling the dishwasher with water. Has a bad valve. BB isnt recognizing the part number for an accurate price. Can someone see what it should be and call customer back with proper quote? Part number is 434374. ; saved tckt"

We serviced a

FRIGIDAIRE DRYER

Model EFDE317TIW2

Near Maplewood, MN 55109

Ivan

Job Details: 01/02/2024

"The machine has a power cord that shorted out, melted, and caused the terminal block to melt as well. We will need these parts to continue troubleshooting.Parts:Power cord - 4 Dryer 4-Wire Power Cord, 30-amp, 250-volt (Part #: 5304505408)Terminal block - Dryer Terminal Block (replaces 7137150200); saved tckt"

We serviced a

KENMORE REFRIGERATOR

Model 10656243400

Near Burnsville, MN 55306

Nate

Job Details: 01/02/2024

"Freezer 15 degrees and fresh food 50 degrees. Defrost heater works. Baffle works. Set to coldest setting. Normal frost on evaporator when I took off cover. I steamed off evaporator and gave it 20 min. After 10 minutes it was fully frosted over again. Defrost heater works. Customer said for the past three years its been an ongoing problem with it not staying cold. They said 6 technicians have been out and at this point they cant keep losing all their food, and want to replace fridge. They requested that we submit this to AHS and ask for a replacement. My only recommendation would be to replace 2252183 main control. Can someone see if AHS would do replacement of appliance for customer and if not, order 2252183?; O-emld tckt"

We serviced a

JENN-AIR COOKTOP++

Model JGC8430CDS

Near Minneapolis, MN 55443

Phillip

Job Details: 01/02/2024

The right front burner has a delay to ignite. I found the base screws have been removed and some screw heads are broken. I was able to get the front right base off but the ignitor screw is stuck and the head is stripped. I checked all burners. To replace the ignitors I will need new saws and screws. I fix the broken off screws I need new orifices holders. I need the parts listed below in addition to the parts that were already ordered and sent to me. I used no parts today. I will use every single part next time. Burner base LF W10203534Burner base RR ans LR W10203537 I need 2. Burner base RF 8215559Base screws WP3368921 need 8Ignitor screw WP8273062 I need 4Holder RR/LF 71002720 I need 2Holder LR WP7527P033-60Holder RF WP7527P004-60; states that autho needed

We serviced a

GE DISHWASHER

Model GDT605PSM6SS

Near Eden Prairie, MN 55344

Adam

Job Details: 01/02/2024

"Customer complaint is middle cycle getting the failure to drain error code. Tried to hook up SmartHQ not communicating properly looked up service bulletin. Theres service bulletin for this issue went through the service Bolton pointers relocated and reposition drain hose so its operating correctly. If the problem continues we have to start with a new drain hose. Also customers complaint is around the display. The trim is coming up, which is common on these Trim and new bracket and also for the new drain hose. F dishwasher is working properly and draining properly now that I repositioned things we can skip the drain homes if they want; ordrng 1 WD24X29378 (Drain hose), ordrd 1 WD34X27119 (Display cover) and 1 WD12X20184 (Display bracket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near New Brighton, MN 55112

Nate

Job Details: 01/02/2024

Sump assembly needs to be replaced. Not circulating water. Heater works. Quote ticket attached. Coming back Thursday. ; ordrd 1 W10805015 (Sump and motor assembly)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SR/AA

Near St. Cloud, MN 56303

Brandon

Job Details: 01/02/2024

"Customer stated the ice dispenser open was repeatedly opening and closing. Removed and tested the micro switches for the door. Found no input voltage, unplugged the switches and found the door still operating. Checked at the board for voltage on the switch input wires and found no voltage. Quoted the customer a new board the customer approved.; ordrd 1 DA94-04603A (Board)"

We serviced a

WHIRLPOOL RANGE

Model WGG755S0BS06

Near Otsego, MN 55330

Matt

Job Details: 01/01/2024

"Customer complaint is, TOP OVEN DOES NOT HEAT, BURNERS ARE OK. Inspected and tested. Found the top oven bake ignitor has failed. Customer approved repair. Installed new top oven bake ignitor and tested. Oven is heating great. Range is now fixed.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Zimmerman, MN 55398

Matt

Job Details: 01/01/2024

"Customer complaint is, SQUEAKY NOISE AT FIRST.. NOW ITS SQUEALING. Customer had disassembled dryer from the back. Looks like the idler pulley is a little sticky. Customer approved repair. Installed new idler pulley and customer reassembled dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

MAYTAG WALL OVEN++

Model MEW9530FZ02

Near Elk River, MN 55330

Matt

Job Details: 01/01/2024

"Customer complaint is, DEAD. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and tested. Oven turned on and preheated to 350F and the cooling fan is working. Oven is now fixed.

We serviced a

GE DISHWASHER

Model GDT655SMJ0ES

Near Chaska, MN 55318

Adam

Job Details: 01/01/2024

"Customers complaint is unit is dead. Cant press any buttons no lights will show up nothing will happen. On arrival unit was dead. Couldnt get it to do anything. Tried hooking up smart HQ but wasnt able to connect unplugged display from control board waited 10 seconds plugged it back in and now its working properly, tried all the functions now everything is working correctly told customer either common for control board issues and display issues. Usually we would start with the display board and it could be control board. Also quoted for a new display board happens again will need display board"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22R7351SG/AA

Near Roseville, MN 55113

Ivan

Job Details: 01/01/2024

Installed new ice maker that was shipped to the costumer. Tested cycles and filled water ok .

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSU

Near Anoka, MN 55303

Matt

Job Details: 01/01/2024

"Customer complaint is, NOT KEEPING FOOD COLD, ALARM GOING OFF. Customer said door had been left open for a while before this. Inspected and tested. Freezer is -24 and FF is 41F. The FF temperature display is flashing H and beeping. The bottom of the evaporator and drain pan are frozen over with ice and also the return vent is frozen shut. Air cant circulate between the 2 compartments. The water is shut off to the refrigerator, so the ice is from the evaporator when it defrosts. It looks like it just needs to be defrosted so air can circulate between the 2 compartments. I advised customer to unplug refrigerator for at least 48 hours to make sure everything is defrosted and then plug in and let us know if she still has problems."

We serviced a

ELECTROLUX DRYER

Model EFME617STTO

Near Eagan, MN 55123

Nate

Job Details: 01/01/2024

"Rumbling loud when it runs. Found the blower wheel packed with lint. Took apart dryer, cleaned out blower wheel and rest of dryer. Had to pull washer out to reconnect vent on dryer. Runs great now. Much quieter."

We serviced a

FRIGIDAIRE RANGE

Model FEFB79GCB

Near Burnsville, MN 55306

Nate

Job Details: 01/01/2024

"Oven not heating and burners dont work. I pulled range out and found a broken frying pan behind the range, and the plug was almost all the way out of the outlet. I pushed plug back in and now everything works. I checked the warming drawer and saw that its packed with pots and pans. Looks like the frying pan fell over the back of the warming drawer and then when they pushed the drawer back in, it must have pushed the plug up part way out of the outlet. Recommended taking a bunch of the pans out of the warming drawer so it doesnt open again."

We serviced a

SAMSUNG DRYER

Model DVG50R5200W/A3

Near Lakeville, MN 55044

Nate

Job Details: 01/01/2024

"Rattling. I took dryer apart and cleaned a bunch of lint out of blower wheel that caused wheel to get off balance. Also cleaned up and oiled roller shafts. Tested and the unit is working good now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Woodbury, MN 55129

Ivan

Job Details: 01/01/2024

"I installed a new ice maker kit unit and control board, tested cycles, and ensured that water fill is functioning properly."

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Eden Prairie, MN 55347

Adam

Job Details: 01/01/2024

Customer complaint after finishing cycle and not draining properly. Started unit right away. Could hear drain pump. Try to run for a second then stop run for a second then stop. Sound like it was just bogging down and struggling drained out all the water then undid drain pumpinspected inside no issue. Ran drain pump unhooked with no water into it and we would work fine put any kind of resistance on the pump and it would bog down and quit needs a new drain pump.; ordrng 1 ABQ73503004 (DRAIN PUMP ASSM)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Elk River, MN 55330

Matt

Job Details: 01/01/2024

"Customer complaint is, WONT START THE LIGHTS ARE ON.. SHE DOES NOT THINK THE DOOR IS LATCHING. Inspected and tested. Found the door strike is bent down preventing the door from shutting and latching. I bent it up and now its working, but its still bent and not lining up quite right. I texted Wil for authorization, but havent heard back if he wants me to order the new strike part number WP8580309. I left text to call office. ; saved tckt"

We serviced a

SAMSUNG DRYER STACKED++

Model DVG50A8800V/A3

Near Buffalo, MN 55313

Matt

Job Details: 01/01/2024

"CUS SAYING DRYER GIVES 3C ERROR CODE, ISSUE BEGAN A WK AGO. Customer had unplugged the dryer for a week and now it reset and is working. Before it was running with the door shut even though its turned off. Inspected and tested. Dryer is running and heating normal and responding perfectly. From what the customer is telling me, it sounds like the motor relay on the board is sticking. Needs a new board part number DC97-21429J . The board is not in stock anywhere. Can you see if you can find this board and get authorization please. ; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model 492570/04

Near Minneapolis, MN 55413

Nate

Job Details: 01/01/2024

Giving an F12 water inlet error. Has a bad water valve. Part is 434374. Can someone please order that valve? Ticket was created for this repair. I have them set for next Monday. If I can be back sooner they would like that. ; schdld next appmnt for 1/8 MON !

We serviced a

GE MICROWAVE

Model JVM1650SB004

Near Eden Prairie, MN 55347

Adam

Job Details: 01/01/2024

"Customers complaint is unit not heating, but sounds like its still heating. Confirmed issue. Everythings operating correctly found that the magnetron is making louder noise and just not heating properly will need Maggotron. I dont carry this one anymore on my truck will have to verify which part number it is from Global and see if we can get one as soon as possible and reschedule Customer. Part number below is for GE magnetron. Global Microwave is closed so I wasnt able to call today.WB27X10017; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model DFI675

Near Eden Prairie, MN 55347

Adam

Job Details: 01/01/2024

"Customer complaint is display will light up, but nothing will appear and no buttons will operate on arrival. Verified complaint turn unit on display was lit, but nothing then all sudden started to Work was not able to switch between cycles at first was able to use the start button so it started a cycle. Let it run for a while then stop the cycle and then tested all the features. Everything is now working properly. I explained about the moisture issue on these and explained that it was kind of common for moisture to get into this display board and cause this problem of shortening out. Parts below to fix this issue. If Jared or office can just verify parts are correct and available please update customer.818170 display552917 push button covers 7 total700309 gasket there is a service bulletin says use this 883174 TUB SEAL DW 1861 UL SECIL 2; saved tckt"

We serviced a

ELECTROLUX DRYER

Model EFME627UIW1

Near Eden Prairie, MN 55347

Adam

Job Details: 01/01/2024

Customer complaint is burning smell. Right when I walked in the laundry room could smell an electrical burn smell. Removed the top of the unit and found the board had fried. Removed control board to see if I could repair. Board is past repair. Wiring is repairable. New board comes with wiring harness. Quoted blue book. Customer will think it over. ; saved tckt

We serviced a

WHIRLPOOL LAUNDRY CENTER++

Model LT7000XTN0

Near Eden Prairie, MN 55346

Adam

Job Details: 01/01/2024

Tenants complaint is unit banging around and knocked something loose. Found the lid lock was hanging loose but looked like someone already bypassed it already so removed lid. Lock and bypassed from plug unit ran good motor sounds good spun agitated everything sounded good. Didnt get any crazy amounts of shakes or anything the unit does like to lean to one side when running And it looks like its just from the unit. Looks like the springs are bad or getting worn out no other sign of damage or wear. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Stillwater, MN 55082

Ivan

Job Details: 01/01/2024

The ice maker is damaged and does not respond to the reset button or the test mode switch. A new replacement ice maker unit is needed.Part #: W11088559 Ice maker assembly; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sartell, MN 56377

Brandon

Job Details: 12/29/2023

Customer said it was making the same noise. Arrived and found the customer paused the unit during the cycled. Found the Lower belt cover was rubbing and causing the noise. The cover was damaged from the last belt and cam coming loose. Customer want the cover removed. Removed the cover and noise went away. Customer is fine without the cover and will call back if there are anymore issues

We serviced a

KENMORE REFRIGERATOR

Model 106.58143801

Near Sauk Rapids, MN 56379

Brandon

Job Details: 12/29/2023

"Returned with bracket, removed the cover and installed the new bracket, cycled and tested. The water dispenser now works"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sartell, MN 56377

Brandon

Job Details: 12/29/2023

"Returned, installed the motor, cam and belt. Ran unit and tested. Machine operated correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX5BBEXDS01

Near Richfield, MN 55423

Nate

Job Details: 12/29/2023

Door not shutting on left side of freezer and fresh food and freezer have been warm lately. Found the vent from ff into freezer blocked with ice and the blade for the evaporator fan fallen off. I glued the fan blade back onto the shaft (used glue for extra security) and steamed out the ice built up. I found a screw sticking out that was stopping door track from working right for freezer. I screwed that back in and made sure it was tight. Told them it will take 24 hours for everything to get back down to temp. Also reinstalled arm on icemaker assembly. Cycled icemaker and its cooling nicely now.

We serviced a

LG REFRIGERATOR

Model LFXC24726D

Near Champlin, MN 55316

Phillip

Job Details: 12/29/2023

The whole unit stopped cooling suddenly. Pull the unit out and tap into the low side. The suction pressure was up around 40 psi which indicated it failed compressor. I remove the compressor and installed a new compressor and a filter dryer. I leak checked and purged the system with nitrogen. And then pulled a deep vacuum and recharge the system. Advise the customer to give about six or eight hours for to cool down.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHN2844LF3

Near Lakeville, MN 55044

Nate

Job Details: 12/29/2023

Waterline was partially frozen. Needed the fill tube and gasket kit. Icemaker and valve themselves are fine now.

We serviced a

ASKO++ DRYER

Model T754W

Near Minnetonka, MN 55305

Adam

Job Details: 12/29/2023

Customer complaint was getting some smoke and burning smell. Pulled unit out and removed blower cover inspected blower and heater both working and testing good. Did see black suet so inspected motor just a little black suet but not near the motor. Looks like something like some lint burnt up quick. Started unit with the vent unhooked getting highs at 140 to 146. With vent hook at 150 to 156. Ran both hook and unhooked for 10 minutes and no burning smell. Reassembled unit tested again and no issue. Customer will run a cycle and keep an eye on it.

We serviced a

KENMORE RANGE

Model 790.94152320

Near St. Cloud, MN 56303

Brandon

Job Details: 12/29/2023

"Customer stated that the burners and the oven were not working. Pulled unit out from the wall found no power on one side, checked the cord and the cord was ok. The outlet only had one side working. Not getting the full 240 volts. Customer will have the electrical repaired."

We serviced a

GE REFRIGERATOR

Model DFE28JSKGSS

Near Eagan, MN 55122

Nate

Job Details: 12/29/2023

"Fresh food section has been warm on top, and 10 degrees on the bottom under the crisper. Found a bad fresh food evaporator fan/motor. Steamed off frost, replaced motor, now its circulating great. Told customer 24 hours to be down to proper temp throughout the fridge.

We serviced a

LG REFRIGERATOR

Model LFXC24726D/00

Near Chanhassen, MN 55317

Adam

Job Details: 12/29/2023

"Customers complaint is unit stopped cooling. On arrival unit was unplugged took static pressure and it was at just over 40 psi turn on compressor let it run for a while and it was only at 30 psi. We got a bad compressor customer approved putting in a new compressor removed the old compressor and filter dryer cleared out the system installed new compressor and filter dryer. Pressure tested vacuumed, then refilled with the right amount of Freon. Updated control board plug unit in cleaned up and put away. All tools and supplies unit has dropped over 10?."

We serviced a

SAMSUNG RANGE

Model NX58J5600SG/AA

Near Burnsville, MN 55337

Nate

Job Details: 12/29/2023

"Complaint is that temps run about 50 degrees cooler than they should be on bake. I put my thermometer in the oven and ran it on 350 bake. I recorded highs and lows for 25 minutes, and after 25 minutes it was a total of 3532 degrees, which for 10 highs and lows averaged to 353 degrees, which is perfect. Customer said their lemon meringue pie wasnt done as quickly as it normally is, so I showed them how to recalibrate the oven 10 degrees and they will use lemon meringue pie potentially as a test control subject and see how it turns out now."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Andover, MN 55304

Phillip

Job Details: 12/29/2023

Today I replaced all the parts. I had trouble getting the basket out and back in but I finely got it. I ran wash and spin cycle. The washer is working good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Saint Paul, MN 55116

Ivan

Job Details: 12/29/2023

Error code F8E2.Installed a new drain pump and tested the cycle; no issues were found.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG N/AA

Near Saint Paul, MN 55128

Ivan

Job Details: 12/29/2023

"Customer complaint: The machine will not heat up as before; the customer noticed no higher steam coming after washing for two hours. I tested all functions, and there are no issues; the machine control passed all errors. The customer insists that the machine is not performing up to the standards it did before. They would like a new one or the heating element replaced. Unfortunately, I was not able to find the heating element, only the fan, but the machine works great.Please look for parts to correct this matter and provide a quote. At the moment, the machine is running, and we will monitor its performance. I also noticed that the sanitize bottom was on and lock,' so I unlocked it and requested the customer to try running it again and let us know if it works. Maybe they used this function and prevented the machine from running normally."

We serviced a

WHIRLPOOL DRYER

Model WGD9750WL1

Near Minneapolis, MN 55412

Phillip

Job Details: 12/29/2023

The dryer comes on but nothing happens when start is pressed. I found the belt came off the idler. The idler pulley fell off the shaft. I quoted for the part. I replaced the idler pulley and oiled the other rollers. The dryer now runs and sounds good. The belt looked ok.

We serviced a

KENMORE DISHWASHER

Model 665.13803N710

Near Rockford, MN 55373

Matt

Job Details: 12/29/2023

"Customer complaint is, NOT GETTING HEAT AT END. Inspected and tested. Found the heating element is fried. Customer approved repair. Installed new heating element and tested. Dishwasher is heating great in test mode and is drawing over 7 amps. Dishwasher is now fixed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TF4

Near Maple Grove, MN 55311

Phillip

Job Details: 12/29/2023

The water filter does not stay engaged in the filter head. I verified the filter is good and when you push it in place the filter pops back out. I replaced the filter head. Now the new filter stays in place. Water dispenses from the refrigerator no problem. This unit does not have a filter status indicator.

We serviced a

BEKO RANGE

Model PRGR34550SS

Near Stillwater, MN 55082

Ivan

Job Details: 12/29/2023

"Installed a new igniter, tested it, and the cycles for heating up were fast with no issues. It works great."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD1821MS0A

Near Saint Paul, MN 55104

Nate

Job Details: 12/29/2023

"Complaint is that the dishwasher is not drying the plastics as well as it used to. I checked the heater and it has 24 ohms. I checked voltage and the heater is getting 120 V. In test mode the heater is coming on and sizzling. They use cascade and I recommended finish. Also, I did a hard water test and it tests pretty hard. They said that lately the city has been making changes with the water system here. I recommended either a water softener or using Lemme shine. also, they run the dishwasher at night so I recommended getting a little water leak detector to put underneath the dishwasher. They understand that the dishwasher isnt going to fully dry plastics since the water is hard. But they will keep using rinse aid."

We serviced a

WHIRLPOOL DISHWASHER

Model 1

Near Woodbury, MN 55129

Ivan

Job Details: 12/29/2023

"Inspected everything; nothing is wrong except the heating element is weak, only drawing 5 amps. It works great with no issues. The customer will monitor, and if they decide to move forward, they will call to schedule the repair."

We serviced a

WHIRLPOOL MICROWAVE

Model MISSING

Near Burnsville, MN 55306

Nate

Job Details: 12/29/2023

"Microwave is not safe to use. Customer showed me how when you run it, it makes large sparks inside. The top of the inside cabinet is warped and disfigured, and the floor of the inside is charred and makes large sparks. Oil is dripping down from the ceiling and front. Customer requested if it ends up being replaced, they would like a Bosch or kitchenaid and asked me to include this in my notes. Please see attached photos. Please submit to AHS as unrpairable. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Otsego, MN 55330

Matt

Job Details: 12/29/2023

"Customer complaint is, MAKING A LOUD BANGING NOISE. Theres no 240 outlet in the mechanical room, so there going to have to move it to another location so I can test it. Im rescheduling for next Thursday. I need extra time on these and would like 4 hours for all 3 washers. Customer needs a AM timeframe so the maintenance guy can help me move things around. ; schdld next appmnt for 1/4 THU AM"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near St. Cloud, MN 56303

Brandon

Job Details: 12/29/2023

"The unit was not cooling in the fresh food compartment, removed everything and checked found the frost pattern on the evaporator not correct. The unit has a sealed system issue. Put all the covers and drawers back in place. ; saved tckt"

We serviced a

SAMSUNG DRYER

Model DV22K6800EW/A1

Near St. Cloud, MN 56301

Brandon

Job Details: 12/29/2023

"Customer stated that the unit would run continuously if the door was closed.Removed the top of the unit, removed the mount the main board was on. Plugged unit in and the unit ran. Tapped the relay on the board and the unit stopped running. Gave the customer a price for a new board, customer approved. ; ordrd 1 DC92-01851A (Board)"

We serviced a

KENMORE WASHER

Model 110.20922990

Near Minneapolis, MN 55438

Adam

Job Details: 12/29/2023

Call Samir complaint making noise during spin and not draining. Customer had unit tipped over see photo on arrival. He said he didnt take anything apart. Found that there was a bunch of oil and black debris underneath the transmission. Double check the coupler thinking they have been the rubber boot little bit chewed up that was all good what I found is the transmission is bad. Ordered bluebook for new transmission and rescheduled customer.; ordrng 1 3360629 (TRANSMISSION)

We serviced a

GE WALL OVEN++

Model PT956SR1SS

Near Chanhassen, MN 55317

Adam

Job Details: 12/29/2023

"Customer service complaint, overnight heating up on convection bake. Everything else is working properly tested the unit found everything is working properly besides convection bake took the cover off around the convection fan to inspect element. Found the element was bad needs new convection element quoted customer bluebook they approved ordered part and rescheduled; ordrng 1 WB44T10086 (ELEMENT - CONVECT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Plymouth, MN 55446

Matt

Job Details: 12/29/2023

"Customer complaint is, NOT DRAINING. Inspected and tested. Found the air gap was plugged on the countertop. Cleaned out and tested. Water is coming out of it onto the counter. Removed black rubber hose from garbage disposal and its plugged solid. I bypassed air gap and hooked drain hose directly to the garbage disposal and put high loop in hose. Tested and dishwasher is draining great. Dishwasher is now fixed. The air gap was missing the nut that holds it in place, so theres just a hole in the counter now that will need to be plugged with something eventually. Please bill customer. ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Et20nkxan00

Near Loretto, MN 55357

Matt

Job Details: 12/29/2023

"Customer complaint is, NOISY. Customer said its coming from the evaporator fan. Inspected and tested. Everything was off when I got here. I turned the compressor on and the evaporator fan started loud, but then sounded normal. I removed the evaporator cover and everything looked good. Quoted customer $395. to install new evaporator motor kit. Customer approved repair. Part on order. Customer requested return trip for next Friday. ; ordrng 1 482731 (EVAP FAN MOTOR (NON-STANDARD TM REAR WALL))"

We serviced a

ELECTROLUX WASHER STACKED++

Model EFLW317TIW2

Near Minneapolis, MN 55407

Nate

Job Details: 12/29/2023

"Doesnt run. Maintenance already installed new door lock. I put into test mode. When its supposed to start, the door locks and then it gives an E57 error, which is the motor control unit. Quoted for that and use of oven cart. Ethan approved it. Coming back Tuesday to install part. ; ordrd 1 5304516720 (Motor control board)"

We serviced a

LG REFRIGERATOR

Model LMXS30776D/02

Near Minnetrista, MN 55375

Adam

Job Details: 12/29/2023

"Customer complaint is unit making loud noise here and there. The noise goes away if you open the door and comes back once you shut the door on arrival unit was in defrost, so no noise was making. Noticed around the gasket for the ice door all iced up a little bit and also in the freezer around the icemaker fan a little ice ball Unit needs a new Icemaker fan. Quoted bluebook, customer approved, ordered part and rescheduled. ; ordrd 1 ABA72913426 (Ice fan motor)"

We serviced a

BEKO REFRIGERATOR

Model BFBF30116WHIM

Near Saint Paul, MN 55105

Nate

Job Details: 12/29/2023

"Fridge has been running really loud. Squealing, thunks,and pieces of metal hitting each other are the sounds the customer described. After waiting 20 minutes, compressor started running 5 times, each time it makes a horrible rattling sound and then kills. Compressor is failing for some reason. I also found a ton of oil underneath compressor area, under fridge. Appears that oil leaked from compressor. Fans all sound great. Please submit to Beko and see what they want to do with this. ; saved tckt"

We serviced a

LG WASHER STACKED++

Model WM3170CW

Near Saint Michael, MN 55376

Matt

Job Details: 12/28/2023

"Customer complaint is, THE WATER IS NOT DRAINING OFF DURING THE SPIN CYCLE. Customer said it was giving a OE error. Inspected and tested. Theres standing water in the washer. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.

We serviced a

LG DISHWASHER

Model MISSING

Near Minneapolis, MN 55403

Nate

Job Details: 12/28/2023

Dishwasher has not been draining for the last week. I found that the drain line was kinked where it connects to the garbage disposal. I repositioned the drain line and secured it with the zip ties. Now it drains awesome.

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/09

Near Minneapolis, MN 55407

Nate

Job Details: 12/28/2023

"Giving e24 error. Last time was a week and a half ago. I checked sump, thats clean with no restrictions around the impeller. Uninstalled the air gap and made sure its totally clean. No restrictions in the connection to the garbage disposal. Ran it on an express cycle. Ran great and no error. Did find a ton of soap suds. I put some cooking oil in the dishwasher and let it run, and that got rid of them. Runs awesome."

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW3

Near Minneapolis, MN 55424

Adam

Job Details: 12/28/2023

"Customer service complaint is taking multiple loads to dry clothing. On arrival unit was running with clothing for over 30 minutes. Unit was still nice and hot inside. It was take temperatures with vent hooked up was getting only up to 140 150? igniter working gas is kicking on. Everything seems to be working properly mechanically. Unhooked vent temps went right up to 205 correct temperatures it should be hitting. Customer has a dryer vent issue went outside with the customer was able to find the dryer vent. Its up high enough where I cant reach it and would need to get it professionally cleaned, the dryer itself is working properly

We serviced a

SAMSUNG REFRIGERATOR

Model RF24R7201SR/AA

Near Chanhassen, MN 55317

Adam

Job Details: 12/28/2023

Installed new part from last diagnosis. Once installed tested unit multiple times to make sure it was operating And working properly. Also to make sure of no leaks ran over a gallon of water through and no water leaking in the fridge or behind. Unit is now working properly