Customer said there is lint collecting behind dryer and they are concerned about the duct being disconnected. Pulled adjacent washer out to inspect duct. Checked and did not find duct to be disconnected or any major tears. There may have been a small tear in the vent because of visable air movement behind machine. Used duct tape to seal up as best as possible. Does not appear to have any air leaks at this time.

The customer tried to fix the machine and replaced the belt. It turned out that they damaged one wheel and burned the plastic. I made some adjustments as needed.

Installed the provided belt and tested it with cycles. It works great with no issues.

Removed board for repair. ; O-emld tckt

The display flashed EC 40 and EC 50. Those codes just mean both compressors are running more than the refrigerator thinks it they should. The freezer is cooling way better and when I open the door and push on the door switch I can hear the fan come on. I noticed the sides and the center mullion is very hot. I removed the top cover and found the condenser fan is not running. I do get 120 volts to the fan. If I spin the fan by hand it runs a little then stops. It will need the condenser fan. I left the top cover off and put in the garage. That should help until I come back. I looked up the part and created an estimate. Please double check I have the correct part number for the condenser fan please. ; saved tckt

"Customer complaint is, THE DRYER IS PLUGGED IN BUT NO POWER. Inspected and tested. Theres 240V to the dryer and the light is on on the main board, but no lights on the control panel. I can put dryer into test mode and do some of the test, but the display is not lighting up or any of the buttons. They sent me a belt and idler pulley. I need a new control panel part number W11583883 and Wire harness part number W11459337. Can someone call this in and get parts ordered and reschedule. ; saved tckt"

"The refrigerator will need a complete seal system as it has a leak. Additionally, I noticed that it will not maintain the recommended settings due to the leakage. The customer would like to get a quote for the repair.; saved tckt"

"Customer had a few concerns beside the one he made to call for. The one he made the call for was four a random leak that would drip into the basket most of the time. Sometimes youd find some water on the floor. On arrival it was not acting up. Customer said it would just continue to lightly drip for a while. Sounds like we have a bad water valve. Thats the only thing that would be intermittent and would be running even when the unit was shut off. Another issue customer was having was a squeaky noise with the lead opening and closing. Customer has had this replaced once before for a rust warranty call I found that its rubbing right in the middle of the lid to the top of the unit will need to just be to fit explain to customer if we did it were not reliable for any crack paint or anything like that otherwise he can do it himself and try. Issue the customer said is sometimes on heavier loads from agitate to spin and spend to agitate it makes a louder, clunking noise. I guess I couldnt get the unit to make the noise. Sounds like it could be something with the transmission or the motor itself But Im not 100% sure being that its not making the noise every time or even for me. Quoted customer bluebook for new water valve. Those are approved and rescheduled customer; ordrng 1 205547P (VALVE - WATER FILL)"

"Customers complaint getting loud noise when operating the dishwasher. Ran unit until it started making the noise. Trace noise to the motor itself. Quoted bluebook for a new motor assembly Im not seeing any available please source motor. If price is different, please update customer with updated quote on priced of part.; saved tckt"

"Unit not cooling had customer turn unit on and let run for 24 hours before diagnosing. Everything is running and sounds good. Compressor is drawing .38. Tapped in to the system. First took pressures getting around negative 18 psi. High getting around 75. Took my sniffer tool it was going off inside the unit a lot. Looking like we are having a leak in the evap or heat exchanger. Pressured up to 120 psi. Could find a leak. But it was lightly dropping psi and leaking somewhere. Would need evap and heat exchanger if possible. Spoke with Adrian from Techline. Was called on 3CX. Was on hold for over 20 minutes. He said dont give case numbers just say it was me and at 10:06 we finished the call. Tech line said if you cant find a leak and access to fix it nothing is can do. Looks like evap isnt available or sold. ; snapped 4 QuickPics, states that autho needed"

The freezer door handle fell off because the handle studs broke. I am ordering the handle studs to replace. ; ordrd 2 5725590100 (HANDLE STUD)s

"Customer states the ice maker is leaking, removed the ice maker, warmed and removed ice, found the mold corroded, filled with water and the mold drips from the corroded area. Quoted the customer and customer approved the repair.; ordrd 1 WPW10300022 (Ice maker)"

"Stacked unit, Washer leaking, Needs new door gasket. Customer would like a quote in writing to put in the file and submit for approval. ; saved tckt"

Remove control board to send out for repairs. ; saved tckt

"Leaking water through bearing area. Need special sealant between bearing and transmission shaft. Will need to be ordered. Need new pump 205217P as well. Impeller is crackling and not pumping out water. Customer would like this done asap, put them down for Friday morning, but if we get the part and something opens up sooner they would like sooner service. ; schdld next appmnt for 1/26 FRI AM, states that autho needed"

"Customer complaint is, NOT DRAINING. Customer said it had standing water in the bottom so he removed the water and checked the filter and didnt find anything. He never tried it again. Inspected and tested. I filled dishwasher up with water and canceled and it drained out perfectly. I started dishwasher on a heavy cycle and watched it until it went into first the drain cycle and it drained completely. Dishwasher is draining and testing good."

"Customer states there is a noise in the dryer. Removed the covers and cleaned out the dryer, found the rear bearing was worn out. Replaced the kit, bearing, belt, idler pulley etc. found the there was piece of steel debris in the dryer. Cleaned out all the lift buildup. Ran unit. There are no noises at this time"

The whole unit stopped cooling. I found the unit unplugged. I plugged it back in. Everything cycled on except the compressor. I found the compressor was not starting. The start device had failed. I replaced the compressor start device. The compressor is working good and cooling down now.

"Installed a new drain pump, tested cycles, and it runs great. The customer will monitor the performance of the machine. If issues continue, a new motor assembly will be needed. For now, the machine works perfectly."

"Customer complaint is, ICEMAKER DOESNT WORK. Customer had turned refrigerator off and completely defrosted and was off when I got here. I turned refrigerator on and inspected ice maker and its dry. I cycled ice maker and it filled with water. I removed ice maker and its only filling 6 of the 8 cubes with water because of the low water pressure. I adjusted fill volume 2 full turns and now its filling completely. Ice maker is testing good."

"Customer complaint is, WARM, ERROR CODE CF. Inspected and tested. FF compartment temperature is 38F and freezer is 13F. The sides and between compartment are really hot to the touch. I found a service bulletin for this CF error. Looks like theyve had issues with it. Its a condenser fan error. I pulled refrigerator out and found the condenser fan has failed. Also the water line is copper and its kinked. Customer approved repairs. Installed new condenser fan, blade and water supply line. Tested and fan is working great. Refrigerator is now fixed.

"I replaced the bake ignitor, the right rear burner switch, and the front left switch. All the burners and the bake tested good."

Today I replaced the bad motor on the washer and the hoses weee replaced. All tested good.

"Customers complaint is burners seem a little bit too high and the right side burner seems not to always ignite. On arrival the right burner its working properly. Customer said she did clean it. I did explain that can take care of it. If they get dirty, they kinda can clog up the igniter or clog up the gas flow. So re-cleaned everything for them reassembled everythings working properly.

"The machine is back in operation after installing a new control board and water valve. After testing, the unit fills with water okay, and cycles start great. I noticed the main vent line is full of lint and recommended cleaning up the line that goes up to the roof."

"Returned with parts, removed covers, replaced gas valve, cycled and tested several times the gas in the oven shut off and started when requested. Tested all lines for leaks found no leaks"

Install new igniter from last diagnosis once installed tested make sure it was working properly. I also cleaned up the rollers and idler pulley. unit is working properly.

"Dryer squealing. Found one end of roller shaft worn down, flipped it around, cleaned and oiled the shafts, and cleaned and oiled the pully. Now it runs nice and quiet.

Customer states that no water was flowing from inside dispenser. Tested dispenser and it was working properly. Customer states that she had defrosted and deep cleaned unit earlier in the day. Water tank in fridge was probably frozen. Also replaced filter for unit at this time. Machine working great.

I replaced the front left burner. I tested all the burners and they all work great.

Customer states oven trips breaker immediately when starting a bake in the lower oven. Inspected oven igniter and found it to have failed. Replaced with a part from van and tested. Ignites great now and doesnt trip breaker. Heats well.

"The machine was down due to the cold weather, which created an ice build-up, preventing the machine from functioning properly. After breaking the ice build-up, the machine started to work properly with no more issues. The customer will put more insulation around the area and the back wall."

"Dishwasher was filling and overfilling with water when not in use. Found a bad water valve. Replaced valve. Works great now. It was dripping when running from bottom of door, we adjusted the dishwasher so that its not tipping forward as much. Dripping stopped when we did that."

"Customer states, machine will drain and then after draining, machine will hum and no water will enter machine. At this time, we ran a cycle and were not able to recreate issue. Customer was quoted for a possible valve replacement. After inspecting water line, and the way its run against the wall, we assume that due to last weeks cold snap, the line probably froze and has since defrosted. Informed customer of this possible issue, and customer confirmed they have had freezing issues before. At this time, no repair needed."

Replaced bad main pcb. Old pcb didnt allow customer to select cycle and it would randomly beep. Runs great now.

"The oven was making noises, and I noticed the igniter had 1 amp, which indicated it was out of spec. After replacing it with a new igniter, the unit heats up fast and works great."

The customer said the washer was not draining and it was giving the OE air. I replaced a drain pump and ran diagnostics and the washer is draining perfectly fine no other issues found.

"Customer complaint is, BIG BURNER ISNT HOT ENOUGH AND OVEN DOOR IS LOOSE. Tenant said the front right burner is not getting hot enough. Inspected and tested. I tested all 4 burners and there all working great. I put a pot of water on the front right burner and it boiled quickly. The door is falling off. The inner and outer frames are bent and nothing is lining up and the outer glass is falling out. The handle is broken and its missing screws all over. Range needs a whole new door and burner switch part number WB24T10058. I cant find the door as one assembly. Can someone see what they want to do with this range. ; saved tckt"

"Customer is complaint is its hard to press certain buttons on the display. The display has an overlay sticker which is all cracked and certain buttons especially on the clock for adjusting the time or temp is very hard to use. Theres no good fix besides your place in the board on this, I cannot repair the button because its internal. Quoted bluebook for new board and overlay customer approved, ordered and rescheduled.Overlay WB07X27884Board WB27X29135; ordrng 1 WB27X29135 (CONTROL BOARD - MAIN, SIGNAL, TEXT, TOUCH, ETC.) and 1 WB07X27884 (Over lay)"

"Customer complaint is, ICE MAKER NOT WORKING. Inspected and tested. FF compartment temperature is 40F and freezer is 1F. The ice maker is catching when it cycles and is not filling with water. I found the ice maker fill tube is frozen. Theres a service bulletin for this and they have you install a new fill tube with insulating tape. Refrigerator needs a new ice maker and fill tube. Part on order. Please schedule me 2 hours. Customer requested return trip for Friday. ; ordrd 1 241920106 (Fill tube kit)"

The freezer will randomly stop cooling and then just start again. When I arrived the freezer was not running and it was not stuck in defrost. I pulled the panel away and tapped on the thermostat. The fan and compressor started right up. The thermostat is failing and needs to be replaced. I gave a quote for the repair. ; ordrd 1 5304513033 (Thermostat)

"Customer complaint is, STARTED SMOKING. Customer had range out on the deck because it smelled so bad. Inspected and tested. I pulled the bake element out and found the insulation down by the hidden bake element started on fire and is all black and charred. Range smells terrible from the smoke. Theres no fixing this. ; saved tckt"

The dishwasher does not wash the dishes. The dishwasher will fill with water but the wash pump motor does not kick in. It needs the new wash pump assembly. Im ordering the part. ; ordrd 1 W11087376 (Pump assembly)

"Customer complaint looks like the bottom seal is tearing and also the top rack doesnt seem to be rolling. Correctly. The bottom door seal is torn. Will need a replacement for the bottom door seal. I dont see any available. Will have to source and quote customer for new door seal. Also, customer had new bearing kit for the top rack installed the new bearing kit. Thats the best I can do on that, all of us click426743 Door Gasket ; saved tckt , states that autho needed"

"Customer complaint is, ICE MAKER ISSUES. Customer said the ice maker was frozen over on the bottom and they replaced it and now its not cycling unless they hold in the test button. Inspected and tested. FF compartment temperature is 35F and freezer is 4F. Customer installed a none OEM ice maker. Refrigerator needs the ice maker kit. Can someone find the kit and call customer with a quote. Please schedule me 2 hours on my return trip. ; saved tckt"

"Customer complete his unit leaking out the front. First thing I noticed is the unit is mounted at an angle and the left side mounting screw head is sticking out and hitting the door. Still not enough for the leak customer is getting. Removed the outer door and found the dispenser is leaking. Needs new dispenser. I also recommend getting a new door seal because he is getting moisture around the display. Not able to source parts. Please source parts and quote customer. 883172 TUB SEAL DW 1781 UL SECIL 2 700275 dispenser ; snapped 1 QuickPics, states that autho needed"

Customers complaint warmer temps and ice build up in freezer. Customer stated door is hard to close and thinks it doesnt close always tight. Found the rollers for the freezer are bad and the door seal is torn and getting worse and worse. Will need new freezer door roller assembly and gasket. Also the defrost heater isnt kicking in. Found defrost heater is testing open. Will need freezer defrost heater. Please verify part numbers and source parts ER7010592 gasket0182651 rail support0182652 Rail supportDefrost heater 4322580; saved tckt

"Customer states the unit is freezing up, removed the bottom drawer, found the lower part of the fresh food compartment frozen. Customer removed the ice. The unit most likely has clogged drains and most likely needs the heater kit for the ice maker. ; snapped 1 QuickPics, states that autho needed"

"When the oven door is opened the light does not turn on but sometimes it does. If you put it on bake and 350 nothing happens but for me it worked once but for only 10 seconds then it shut off. I pulled the door lock switch out and tested the micro switch. The switch tested good several times. I checked the outlet and the polarity is good. I plugged the range back in and right away. The cooling fan came on the lights flashed. The whole range acted crazy. I unplugged it and then plug it back in again and it was normal but the oven still does not work. I called the Beko tech line and he told me, the door switch is the problem and to replace the door lock assembly. Advised the tech line that the switch tested good, so what else could it be and he just said even though it tested good it can still be bad. I am ordering the rear main board the knob control board, and the door lock assembly. When I return, I will replace all three parts. Im ordering all three parts for Marcone. 267600082 main control 267600006 knob control 264600001 door switch assembly ; ordrd 1 267600082 (Main board) and 1 267600006 (Knob control) and 1 264600001 (Door lock)"

"Glass broken on door. Cant find parts diagram. Can someone please find diagram and see if we can replace just the inner glass panel, or if we have to get the whole door assembly. ; saved tckt"

"Cant get in vacant unit, door lock is broken, will repeatedly check with customer when issue with door is repaired so this repair can get going ;"

"Washing machine showing DE error; a new door switch is needed. Please order the part. The customer has accepted the repair.Part: EBF61215202 LG SWITCH ASSEMBLY, LOCKER; saved tckt"

Tenants complaint not drying well or at all. Put unit at a time dry let it run. Compressor is running. All fans operating. I called tech line. We went through test mode and made sure each component is in spec. Also cleaned everything we could. From sensors to fans. Everything is working properly. Customer has been at the apartment since thanksgiving. It been acting like this from the beginning. Its in a closet. Techline said it will not dry with door closed or poor circulation. These do take long time to dry and all setting are on eco so it takes longer then it says. Explained to tenant also found the lint trap you cant even see through which will cause issue. We can ship the part to the tenant for that part 00656033 lint screen. Not sure if we can find it. None show available can we tack a look and let them know;

"Customer complaint is, CONTROL DOESNT WORK, CANT GET THE UNIT TO TURN ON. Inspected and tested. The control panel is dead and not responding. Theres 120V at the junction box. I removed door and control panel and found the control panel board has corrosion on it. Dishwasher needs a new control panel. Also customer said it was leaking from the door a little puddle. It looks like its coming from the vent from what the customer explained, so he wants me to replace the vent assembly to. Quoted customer $621. to install new control panel and vent assembly. Customer approved repairs. Parts on order. ; ordrng 1 WPW10469574 (DETERGENT CUP (DOUBLE)) and 1 WPW10537425 (USER INTERFACE FOR CONTROL BOARD)"

Not cooling. Compressor is running. Fans running. No frost on evaporator. One of the evaporator corners has a bunch of corrosion. Probably needs a leak fixed and recharge. Please call Ty with a quote for fix. ; saved tckt

"Customer states the unit doesnt fill with water. Plugged in the wireless tool . Tested the water valves (ok) the unit will not spin or agitate. Has a code F5 Checked and no power is going to the motor. Lid lock is working and the shifter shiftsUnit is in the basement shop with no hot water provided, only cold water provided. ; snapped 2 QuickPics, states that autho needed"

Not latching. Needs new latch and micro switch. Quoted for that. Will come back to replace. Got quote approved. ; ordrd 1 1750900300 (Door latch assembly) and 1 1731980500 (Micro switch)

Fresh food and freezer section are room temperature. Took off evaporator panel. No frost. Compressor running. R600. Compressor hot and buzzing. Please contact customer with quote for sealed system work. ; saved tckt

"The machine needs a new drain pump due to an F9E1 alarm, and it has been draining intermittently. The customer has approved the repair, and I have already ordered the part from Dey.Part ordered: W11412291 Drain pump.; ordrd 1 W11412291 (Drain pump)"

"Customer complaint is, WARM, ERROR CODE CF. Inspected and tested. FF compartment temperature is 38F and freezer is 13F. The sides and between compartment are really hot to the touch. I found a service bulletin for this CF error. Looks like theyve had issues with it. Its a condenser fan error. I pulled refrigerator out and found the condenser fan has failed. Also the water line is copper and its kinked. Quoted customer $462. to install new condenser fan motor and blade and to replace the copper supply line with a flexible stainless hose. Customer approved repairs. Parts on order. Everything is extremely hot behind refrigerator, so I unplugged refrigerator and customer is going to move everything to a different refrigerator. ; ordrng 1 EAU63103302 (MOTOR - A/C, D/C, COOLING, REFRIGERATOR) and 1 ADP73273402 (CONDENSER FAN MOTOR - SEE MOTOR) and 1 48388 (WATER LINE REPLACEMENT)"

"Customer stated the unit was not heating correctly, found the fan was not coming on. Was able to get the fan to turn on and the unit heat up correctly. Customer approved the fan repair. ; ordrd 1 MDG62162805 (Fan) and 1 EAU61865302 (Fan)"

Today I replaced the motor only and did not install the lid switch. The washer washes and spins good now.

"Customer complaint is, INTERMITELY WONT START FOR THE PAST 9 YRS. Customer said its not spinning sometimes. I put it on a spin and it spun perfectly. I filled, agitated, drained and spun washer 2 different times and it worked perfectly. Washer is working great while testing."

"Returned with the parts, installed the new filter cycled and tested for leaks, found no issues, install new spray arms."

"Dryer continually runs. Found a bad relay on the control board. Gave the customer a few options including ordering a new board, they opted to do the on-site board repair. Did repair and it is working great.

"The dishwasher does not fill with water. I first checked the float, and the float was working fine. I started the dishwasher and the water valve buzzes. I removed the dishwasher line from the valve and put the end of the hose in a Tupperware container and turned the water back on. Im getting no water coming out of the customers water supply line. Its very cold under the dishwasher so advise the customer. The line is probably frozen And the dishwasher is fine. Advise the customer to put a space heater or fan near the dishwasher so he warms up the waterline."

"Customer complaint is, NO WATER. Inspected and tested. Nothing on the display is working. Found the display was locked. I unlocked it and now the dispenser is working, but still no water coming out. I found its shut off underneath the sink. Its a plastic valve and I couldnt get it to turn, so customer is going to try and get it."

"Installed a new drain pump, tested wash and drain cycles, and everything is working fine. No more issues.

The dryer was making noise.Removed the covers and found metal debris rubbing on the drum. Put cover back on and noise went away

Customers complaint is leaking out the back of the unit remove the top of the unit and inspected. Found a hose undone from the drain hose to a little valve that goes to the basket tested unit was unhooked found that went in the drain it would leak from that hose re-hooked up hose test multiple time never fall off and it is working properly showed customer where it was that if you wanted wanted to know so if happened again

Installed ice maker from last diagnosis. Once installed put in harvest. Went through harvest mode and filled with water.

Today I replaced the main board and tested the oven. The oven is heating up fast and all the burners work.

"Lots of condensation inside dryer, and it glitches and randomly stops, even on timed dry. I disconnected the vent, 24 mph airflow coming out of the dryer. Running it with vent disconnected, I took temps and it runs at a peak of 192 when it cycles. 102 on the low end. With vent connected, 225 on high end. I took dryer apart, cleaned a bunch of lint out of the dryer and blower wheel. Customer has 5 elbows on their vent. They will redo the vent so its shorter with less elbows."

Installed new evaporator cover with fan motor from last diagnosis. Once installed tested make sure it was Working properly. Unit is working great.

"The customer complained that the oven would not heat up at all. After checking the igniter, I found that it was not responding, registering 0 amps. After replacing it with a new igniter, the oven now works great and heats up quickly."

Water is leaking from the dispenser drawer. Per the service bulletin instructions I replaced the drawer and dispenser assembly. I ran a test and there is no leaking.

Cook top sometimes will have all orange flames. They dont have a humidifier. They do burn scented candles. I inspected the burners and theyre good. Advised customer to try opening windows next time that happens to see if flames gradually turn blue. Nothing to fix on this.

The dryer starts and has power but when start is pressed nothing happen. I took the dryer and apart and tested the blower thermostat. I found the blower thermostat was bad/open. I quoted for the repair and then replaced the thermostat fuse. I started the dryer on a time dry high heat. The dryer heats up quickly and the top high heat is 202. I removed the duct and it was about the same. There appears to no air flow restriction.

"Customer states the boil is not working, the bake works no broil. Cycled and tested the broil started fairly fast when turn on broil, tried cleaning between the broil tube and the igniter, started fine several times. One time it struggled changed the igniter and tried several more times had no issue"

"Customer complaint is, RUNS FOREVER ON AUTO DRY. TIMED DRY OK. Inspected and tested. Heat is climbing really slowly and only got to the 130s after running for 20 minutes. With vent disconnected its no better. Airflow on back of dryer is 30mph. The problem is with the heat not getting hot enough to cycle off. I removed the front panel and watched the flame for 5 seconds and it looked normal. This could be a gas pressure or valve issue, but not completely sure. Customer is going to check the gas pressure at the valve and will let us know what he finds."

Noise was coming from the freezer. I found frost building up around the ice maker fan. I test the fan and it does work. I removed the freezer cover and defrosted the ice build up. I advised the customer that this can happen.

Installed new lint screen assembly. Old one was broken. Works great now.

Replaced board and icemaker. Ran icemaker through test cycle.

"Customer complaint is, NOT MAKING ICE OR DISPENSING WATER. Customer has a reverse osmosis system and they checked it out and theres water to the refrigerator. Customer has also never replaced the water filter in over 3 years. Inspected and tested. Theres just a trickle of water coming from the dispenser. I removed the incoming water line to the filter housing and theres water to there, but nothing past the filter housing. Its either a bad filter, or housing. I installed the new filter and water is coming in a little better, but not great. Installed new filter housing and now theres a steady stream, but its still not great pressure. I think thats the best its going to be with the reverse osmosis system thats in the basement. I offered to bypass the filter and housing to see if its any better and customer approved. I bypassed filter housing and now theres a bigger steady stream. Its as good as its going to be with a reverse osmosis system. Customer was good with leaving it bypassed.

"Tenants complaint is unit not heating anymore will tumble just no heat. Verified complaint was tumbling, but no heat unit is in a tight closet in the bathroom. Im able to pull it out far enough hop in the shower and sneak behind the unit after I remove the door off the closet. Disassembled unit and found a bad thermal fuse. Quoted homeowner for a new one once they approved and installed new part. Tested working properly now units working great

The compliant was the washer would not spin. I checked for fault codes and the only fault code was for long fill. I verified the hot and cold both have good water pressure. I found the drain hose was laying on the ground and water was drawing into the floor drain. I put the hose back in the sink and then tested the washer. The washer is working good and spins just fine.

Customers complaint getting a LD error code. Which is for a long drain. Filled unit full of water and put unit in drain. Unit has a great drain pressure. Removed pump cleaned some dog hair off the propeller. Reassembled tested works good. Cant find any issue at this time. Went through test mode made sure everything else is working properly. Customer said when it gives the error there is water sitting. Quoted for new drain pump. Customer is going to test after I cleaned it and let us know

"Customer complaint is, DURING THE SPIN CYCLE OF A STANDARD LOAD OF WASH, MY WASHER STARTED MAKING A LOUD KNOCKING SOUND. Customer found a broken bolt in the washer. Inspected and tested. The inner drum is loose. I removed the agitator and 2 of the 6 bolts are broken off and the others are loose. I removed inner tub and the outer tub is cut up from the inner tub rubbing on it and theres holes in it. The tub ring is also cut up and broken. Washer needs a new outer tub, inner tub, tub ring, inner tub plate and transmission because the bolts are broken off in the plate thats attached to the transmission. They sent the customer 4 suspension rods that need to be returned. ; saved tckt"

"Customer states the unit is not dryingRemoved the covers and found the blower wheel full of debris. The outlet thermistors needs to be replaced. The blower motor is loose, the grommets that hold the motor on are all worn out causing the motor to be loose WE4M391 thermistorMotor plate WE03X27474 ; snapped 3 QuickPics, states that autho needed"

"Customer complaint is, GASKET RIPPED AND DISPENSOR NOT WORKING PROPERLY. Inspected and tested. FF compartment is 39F and freezer is -2F. The left FF door is leaning into the right one and has scratched it and damaged the gaskets. I removed left hinge cover and the bracket thats embedded into the refrigerator foam that the top hinge attaches to is loose causing the door to shift. This is not a replaceable part as it is part of the casing. Theres no adjustment that I can make to fix this. Both door gaskets are ripped now in the center by the mullion. I dont think it makes sense to replace the gaskets with the door like this. I took a video of the part that is moving if theres any questions. I called and left a message with the customer. ; saved tckt"

"Tenant complained unit is leaking. Its a small amount but its still leaking a small mount under the washer. Ran unit multiple times removed the front of the unit and found it. Its leaking from the basket itself cracked right where the bracket was not hold the spring in that broke tub is saying its NLA. Can we double check and let the owner know3349291 tub; snapped 1 QuickPics, states that autho needed"

"The washer makes a loud whine noise when the motor ramps up to a spin. I removed the belt and ran the motor on a spin. The motor is definitely bad. When I pulled the washer out the water supply hoses started to leak. ; used 1 6FT-SSFH-2 () from stock, ordrd 1 5304515226 (MOTOR ASSM)"

"Icemaker broke. Needs new icemaker assembly. Ordered, coming back on Monday to install. Will apply $129 trip charge towards this repair. ; ordrd 1 AEQ72910414 (LG Icemaker)"

"Customer stated the ice maker was not working.Checked and found the ice in the drawer was melted. All the food in the freezer was melting. Removed the drawer and door, found the unit has a seal system issue, unit was not cooling. Could feel the compressor running and there was an amp draw. Customer would like a price on repair to decide if it worth repairing or replacing the unit. Informed customer that a sealed system diagnosis would need to be done to figure out why the unit is not cooling ; snapped 2 QuickPics, states that autho needed"

Washer is a part of a national recall for due to risk of impact injuries. I verified this with consumer reports via the model and serial. Customer will contact Samsung. Please email receipt with these notes to customer asap. ; O-emld tckt

"The complaint is the back left burner does not work, both burners on the right side do not work and the oven smells like gas when bake is on. I found the bake ignitor is weak only drawing 2.70 amps. The micro switch for the back right burner is broken. The switch board for the back left burner is bad. I removed the front right burner electrode and cleaned it. The front right burner now works. It will need one micro burner switch. The bake ignitor and the switch board for the left rear burner. I added pics. Please get parts and contact the customer. I think this is on of the parts I need, meter 20-01-872; snapped 3 QuickPics, states that autho needed"

"Customer complaint is, AE ERROR CODE. Inspected and tested. Theres water in the pan underneath tripping the float. I removed water and started dishwasher and watched it run for about 30 minutes and it never leaked. Its probably a soap suds issue causing it to leak from the door, but cant confirm because its not leaking while testing."

"Customer stated the unit would turn on just not spin.Removed the cover and found the belt was off, removed the drum found the idler pulley had locked up and melted the pulley. Customer approved the repair. Installed new idler pulley assembly, reassembled, cycled and tested dryer working as it should"

Stopped cooling. I ended up finding they had accidentally turned off the fridge at the control in the freezer. I turned it back on and it immediately started cooling. Everything running great now.

"Returned with parts, removed the covers installed the parts. Put covers back on, cycled and tested the unit."