"The machine needed a clean-up as it had a lot of built-up grease. After clearing out the grease, I tested and cycled all burners, and the oven as well, with no issues."

"I inspected the machine based on the customer's complaint about issues with the dryer main valve releasing gas. After testing and cycling, I replaced the gas valves coils and found no more gas leaks machine turn on and off correctly ."

Customers complaint not sewing and getting error for no drain. Tested unit could hear the drain pump hum but not pump. Removed filter and removed access cover to drain pump. Felt a piece of glass in the pump. Quoted customer for removed and clearing drain pump and one for replacing pump just in case it needs it. Customer approved. Disassembled unit and removed pump. Found the piece of glass. Inspected pump still looks good. Reinstalled test and draining properly

"Customer stated the refrigerator is not dispensing water, removed the main water line checked and found no water good to refrigerator, customer will have the issue looked into and will call back if he needs anything after he gets water to the refrigerator."

Customer states machine has error code and standing water on occasion. Error codes were for long drain and suds lock. Let machine fill and attempted a drain and spin cycle. Very weak drain. Checked filter and hose and they appeared to be mostly clear. Drain pump appeared weak. Went to dry to pick up part. Installed new part and tested drains nice and quick now.

"Not starting. Found a bad door latch assembly and bad micro switch. Ordered both. Today I replaced both parts. Now it turns on and works great. Also remounted dishwasher since it wasnt ever mounted and it would pull out of alcove when opening door."

"Returned with part, removed the door installed new part. Put door back together, ran unit for 10 minutes found no leaks"

Put unit in test mode checked for the air was getting an E5 air called which is thermostat on icemaker being too warm check temperature of unit was at 38 inside the refrigerator. all the fans are working properly looking like theres a bad thermostat on the icemaker. Replaced ice maker then tested fill and harvested properly. Explained to customer it can take up to 48 hours to make ice

Installed new waterline and valve because it was leaking tested and its working properly. Customer stated everything is cooling properly since the compressor was replaced and everything is working properly the way it was before

"Not starting. Found a bad door latch assembly and bad micro switch. Ordered both. Today I replaced the latch. The micro switch turned out to be good on this one. Now it turns on and works great.

"Returned with part install the ice maker, installed. Unit filled with water. Informed customer to wait 72 hours before seeing normal ice results"

Door hinge bracket 134550800Outer door 137265500Bellows 137566001Door bracket NLA via Dey please find parts vendor and quote customer. Door hinge cracked badly and door seal in very poor condition so it is leaking from the front of the door; saved tckt

"Customer complaint is, NOT WORKING. Inspected and tested. Found the door switch has failed. I called and left a message for Andy and havent heard back. Blue book is $298. to install new switch. I never heard back, so I texted customer to call the office for a quote. ; saved tckt"

"Customer complaint is unit not tumbling. Move the top of the unit bel pretty stiff to turn the unit itself. Customer would like just to have all the maintenance stuff done. I tried to get a hold of Techline to see what I need to do the rear bearing. I have no idea how this one is set up, but was never able to get a hold of anyone. Added parts below that would be needed. Please source parts and update customer with a quote. Any questions feel free to reach out to technician347461 idler 381491 rollers. 2562036 belt247808 rear bearing. ; snapped 1 QuickPics, states that autho needed"

"Customer complaint is unit not heating properly verify complaint its not heating up. Also noticed the loud noise while tumbling disassembled found the loud noise is caused because the idler chewed up and needs to be replaced. The heater is only no bad from terminal 2 to 3 its over 40 ohms and it should be under 11 ohmsand also burning up one of the wires on the high limit thermostats, so requesting a new heat assembly and idler pulley. Ordered parts and rescheduled customer.; ordrng 1 4561EL3002A (Idler), ordrd 1 5301EL1001A (Heater assembly)"

"Trip fuse again. Call Techline right away again. they gave me a case number for the customer to call. Case number is 410-404-3689. Techline said if weve already replaced the switches, they recommend doing the door assembly. The door assembly is extremely expensive. He said so you give me a case number for the customer to call and see if customer service will help out the customer with parts, or a discount on a new unit, no guarantees like Techline said, but its worth a try.Everything is testing fine otherwise on the unit and cant find any issues; saved tckt , states that autho needed"

"WB27X10394 main pcbWB27X10332 displayFailed display and board, flicker and flashing on and off. we need main pcb and the display. could not locate a good source of parts. Please see if you can locate parts and call customer.; saved tckt"

Inspected drain filter housing and found a large crack. Quoted customer and ordered part from Dey. ; ordrd 1 DC61-02017E (DRAIN FILTER HOUSING)

"Customer complaint is, When running the dishwasher the sink attachment next to the main facet begins to leak when the dishwasher drains. Inspected and tested. Found the air gap is plugged. I bypassed air gap and installed high loop in drain line. Tested and dishwasher is draining great. Dishwasher is now fixed. Please bill customer. ; saved tckt"

"During the visit, it was discovered that this unit will need a new compressor. There are some signs of leaks in the back, and the customer is experiencing varying temperatures. I took readings, and they differ from time to time. The machine was defrosted before my arrival, so I couldn't observe any issues during diagnostics, except that it was warmer than usual.Please provide a quote for a complete sealed system.W10832994 Whirlpool COMPRESSOR(OVDM); saved tckt"

"Customer complaint is, FRIDGE STOPS COOLING FREQUENTLY. Customer said it randomly shuts off and completely stops cooling and they have to power cycle it to get it to start cooling again. Inspected and tested. FF temperature is 37F and freezer is -6F. Theres no errors on the display. I pulled out refrigerator and theres no errors on the inverter board. Its most likely a failing inverter board. Quoted customer $572. to install new inverter board. Customer approved repairs. Part on order. ; ordrng 1 DA92-00483N (CONTROL BOARD - ELECTRONIC MAIN PCB)"

The dryer does not heat at all. I pulled the dryer out and removed the back panel. I tested the thermal fuse and found its bad. I replaced the fuse and tested the dryer. The dryer is heating good and the air flow is good. I took the lint screen out and cleaned it up good.

"Customer complaint is, SOME ITEMS ARE NOT DRYING PROPERLY AND A COMFORTER MELTED. Inspected and tested. Started dryer on a timed dry with the lower heat setting and heat is cycling between 195F and 120F. I turned dryer up to the highest setting and its cycling between 210F and 125F. I turned the sanitize cycle on and its only getting to 220F at the hottest point. Airflow on outside of house is good at 28mph. I called Techline and talked with Steve and the temperature are maybe a little high, but hes thinking its more of a fabric issue. If you have a big comforter in there thats made from synthetic materials, its going to get hotter in there because its taking up more room and theres a better chance its going to melt. Were going to replace the cycling thermostat. Installed new cycling thermostat and tested. Its cycling between 185F and 110F on low heat and 200F and 125F on high heat. Dryer is now fixed."

"Customer complaint is, I have a LRG3085ST range that keeps going through ignitors and wondering if there is something else I am missing that is causing them to go out. The last one only lasted about 2 weeks. Inspected and tested. Found the burner tube is cracked by the igniter and the flame spreader is cracked and sagging above the igniter. I showed this to the customer and hes going to replace those parts."

Customer stated the oven stopped baking. Tested the bake igniter and found it not working. Replaced the igniter cycled and tested the oven now works on bake

"Returned with parts , install new filter board, install new PCB board. Put unit back mounted and turned on ran for 5 min then drained unit. Unit seemed to be working normal at this time"

"Control non responsive on arrival. Pulled back of machine off took pictures of connections, and replaced the board. Machince still unresponsive, discovered no power to board, found a bad connection on terminal block had burned up, replaced with new terminal block and spliced on new connection. Re installed old board. Machine working fine now.

Water has been leaking from waterline underneath the fridge. We found the section that the customer had already located that was brittle and cracked We quoted to replace the section of waterline from where it goes through the cabinet and then goes to the water valve. We used one John guest fitting as well as some waterline. Theres also a section of waterline coming out of the water valve for the icemaker that is leaking a little bit so we cut off the end of the waterline there and re-inserted it into the valve. After this discovered a small crack in the valve body itself. Went to Dey to get replacement. Replaced valve and reinserted lines. No leaks now.

The timer was not advancing. Today I replaced the timer. I set the timer to 60 and waited until the timer advanced to 50 minutes.

"Installed new display cover. Unit still giving error for not draining half way through. Started a cycle and let run for 10 minutes opened and lots of suds. Could be just from not completing cycles. Customer is using platinum plus packet. Checked the pressure switch it all gummed up with old soap. That could cause this issue also. Replaced hose, pressures switch and display trim. Let unit run for about 20 minutes never had an issue with any coats coming up. It did drain during the cycle and refilled it without an issue.

The customer said the dishwasher was not washing the dishes well. I ran the dishwasher and it gets the correct amount of water. I can hear it wash but the pressure seems low. I opens the door and the spray arms did not move. I checked the filter and it was clean. I pulled the dishwasher out and replaced the wash pump. I ran it and now the spray arms spin. I advised the customer to run the faucet until the water is hot and to not prewash the dishes. I also recommended powder soap or pods.

"Fridge was in the 50s. Confirmed with newfi, found the ff evaporator fan had error codes that it stopped running. Replaced bad evaporator fan. Cooling great.

Replaced bad motor and blower wheel. Vacuumed out dryer and bulkhead. Cleaned and oiled rollers. Runs great now.

"Dryer making noise, disassembled the unit found the rear rollers worn out, quoted the customer, customer approved, installed cycled and test unit working as it should.

Install new control board from last diagnosis once it was installed tested every feature to make sure it was working properly. Everything is working great customer is happy that we got it back going for them and they dont have to replace it.

"Dryer not drying clothes well, not heating, and vent going outside hasnt been cleaned in a long time. At least 7 years. We ended up cleaning out a gallon roughly of lint from inside the dryer, also scooped lint out from vent behind dryer and outside where it vents out. Found a bad igniter and belt. Replaced both of those: now it heats well, runs well. Customer is going to clean the vent going outside themselves.

Dishwasher not draining well. Takes 2 drains typically to get water drained out. We disconnected the drain line and made sure no restrictions in it. We removed the drain pump and made sure the pump had good tension to the impeller. Found that there was a spot where drain line was twisted and bent over on itself. We got that unbent and used a bracket to keep it from losing its shape: drains great now.

F5E2 error code. Put unit into diagnostics and verify error. Saw stored error code. Replaced lid lock and tested. Works great now.

"The machine was not running due to a bad door switch. I replaced it with a brand new one, and after testing cycles, it works great."

Customer said there is lint collecting behind dryer and they are concerned about the duct being disconnected. Pulled adjacent washer out to inspect duct. Checked and did not find duct to be disconnected or any major tears. There may have been a small tear in the vent because of visable air movement behind machine. Used duct tape to seal up as best as possible. Does not appear to have any air leaks at this time.

The customer tried to fix the machine and replaced the belt. It turned out that they damaged one wheel and burned the plastic. I made some adjustments as needed.

Installed the provided belt and tested it with cycles. It works great with no issues.

Removed board for repair. ; O-emld tckt

The display flashed EC 40 and EC 50. Those codes just mean both compressors are running more than the refrigerator thinks it they should. The freezer is cooling way better and when I open the door and push on the door switch I can hear the fan come on. I noticed the sides and the center mullion is very hot. I removed the top cover and found the condenser fan is not running. I do get 120 volts to the fan. If I spin the fan by hand it runs a little then stops. It will need the condenser fan. I left the top cover off and put in the garage. That should help until I come back. I looked up the part and created an estimate. Please double check I have the correct part number for the condenser fan please. ; saved tckt

"Customer complaint is, THE DRYER IS PLUGGED IN BUT NO POWER. Inspected and tested. Theres 240V to the dryer and the light is on on the main board, but no lights on the control panel. I can put dryer into test mode and do some of the test, but the display is not lighting up or any of the buttons. They sent me a belt and idler pulley. I need a new control panel part number W11583883 and Wire harness part number W11459337. Can someone call this in and get parts ordered and reschedule. ; saved tckt"

"The refrigerator will need a complete seal system as it has a leak. Additionally, I noticed that it will not maintain the recommended settings due to the leakage. The customer would like to get a quote for the repair.; saved tckt"

"Customer had a few concerns beside the one he made to call for. The one he made the call for was four a random leak that would drip into the basket most of the time. Sometimes youd find some water on the floor. On arrival it was not acting up. Customer said it would just continue to lightly drip for a while. Sounds like we have a bad water valve. Thats the only thing that would be intermittent and would be running even when the unit was shut off. Another issue customer was having was a squeaky noise with the lead opening and closing. Customer has had this replaced once before for a rust warranty call I found that its rubbing right in the middle of the lid to the top of the unit will need to just be to fit explain to customer if we did it were not reliable for any crack paint or anything like that otherwise he can do it himself and try. Issue the customer said is sometimes on heavier loads from agitate to spin and spend to agitate it makes a louder, clunking noise. I guess I couldnt get the unit to make the noise. Sounds like it could be something with the transmission or the motor itself But Im not 100% sure being that its not making the noise every time or even for me. Quoted customer bluebook for new water valve. Those are approved and rescheduled customer; ordrng 1 205547P (VALVE - WATER FILL)"

"Customers complaint getting loud noise when operating the dishwasher. Ran unit until it started making the noise. Trace noise to the motor itself. Quoted bluebook for a new motor assembly Im not seeing any available please source motor. If price is different, please update customer with updated quote on priced of part.; saved tckt"

"Unit not cooling had customer turn unit on and let run for 24 hours before diagnosing. Everything is running and sounds good. Compressor is drawing .38. Tapped in to the system. First took pressures getting around negative 18 psi. High getting around 75. Took my sniffer tool it was going off inside the unit a lot. Looking like we are having a leak in the evap or heat exchanger. Pressured up to 120 psi. Could find a leak. But it was lightly dropping psi and leaking somewhere. Would need evap and heat exchanger if possible. Spoke with Adrian from Techline. Was called on 3CX. Was on hold for over 20 minutes. He said dont give case numbers just say it was me and at 10:06 we finished the call. Tech line said if you cant find a leak and access to fix it nothing is can do. Looks like evap isnt available or sold. ; snapped 4 QuickPics, states that autho needed"

The freezer door handle fell off because the handle studs broke. I am ordering the handle studs to replace. ; ordrd 2 5725590100 (HANDLE STUD)s

"Customer states the ice maker is leaking, removed the ice maker, warmed and removed ice, found the mold corroded, filled with water and the mold drips from the corroded area. Quoted the customer and customer approved the repair.; ordrd 1 WPW10300022 (Ice maker)"

"Stacked unit, Washer leaking, Needs new door gasket. Customer would like a quote in writing to put in the file and submit for approval. ; saved tckt"

Remove control board to send out for repairs. ; saved tckt

"Leaking water through bearing area. Need special sealant between bearing and transmission shaft. Will need to be ordered. Need new pump 205217P as well. Impeller is crackling and not pumping out water. Customer would like this done asap, put them down for Friday morning, but if we get the part and something opens up sooner they would like sooner service. ; schdld next appmnt for 1/26 FRI AM, states that autho needed"

"Customer complaint is, NOT DRAINING. Customer said it had standing water in the bottom so he removed the water and checked the filter and didnt find anything. He never tried it again. Inspected and tested. I filled dishwasher up with water and canceled and it drained out perfectly. I started dishwasher on a heavy cycle and watched it until it went into first the drain cycle and it drained completely. Dishwasher is draining and testing good."

"Customer states there is a noise in the dryer. Removed the covers and cleaned out the dryer, found the rear bearing was worn out. Replaced the kit, bearing, belt, idler pulley etc. found the there was piece of steel debris in the dryer. Cleaned out all the lift buildup. Ran unit. There are no noises at this time"

The whole unit stopped cooling. I found the unit unplugged. I plugged it back in. Everything cycled on except the compressor. I found the compressor was not starting. The start device had failed. I replaced the compressor start device. The compressor is working good and cooling down now.

"Installed a new drain pump, tested cycles, and it runs great. The customer will monitor the performance of the machine. If issues continue, a new motor assembly will be needed. For now, the machine works perfectly."

"Customer complaint is, ICEMAKER DOESNT WORK. Customer had turned refrigerator off and completely defrosted and was off when I got here. I turned refrigerator on and inspected ice maker and its dry. I cycled ice maker and it filled with water. I removed ice maker and its only filling 6 of the 8 cubes with water because of the low water pressure. I adjusted fill volume 2 full turns and now its filling completely. Ice maker is testing good."

"Customer complaint is, WARM, ERROR CODE CF. Inspected and tested. FF compartment temperature is 38F and freezer is 13F. The sides and between compartment are really hot to the touch. I found a service bulletin for this CF error. Looks like theyve had issues with it. Its a condenser fan error. I pulled refrigerator out and found the condenser fan has failed. Also the water line is copper and its kinked. Customer approved repairs. Installed new condenser fan, blade and water supply line. Tested and fan is working great. Refrigerator is now fixed.

"I replaced the bake ignitor, the right rear burner switch, and the front left switch. All the burners and the bake tested good."

Today I replaced the bad motor on the washer and the hoses weee replaced. All tested good.

"Customers complaint is burners seem a little bit too high and the right side burner seems not to always ignite. On arrival the right burner its working properly. Customer said she did clean it. I did explain that can take care of it. If they get dirty, they kinda can clog up the igniter or clog up the gas flow. So re-cleaned everything for them reassembled everythings working properly.

"The machine is back in operation after installing a new control board and water valve. After testing, the unit fills with water okay, and cycles start great. I noticed the main vent line is full of lint and recommended cleaning up the line that goes up to the roof."

"Returned with parts, removed covers, replaced gas valve, cycled and tested several times the gas in the oven shut off and started when requested. Tested all lines for leaks found no leaks"

Install new igniter from last diagnosis once installed tested make sure it was working properly. I also cleaned up the rollers and idler pulley. unit is working properly.

"Dryer squealing. Found one end of roller shaft worn down, flipped it around, cleaned and oiled the shafts, and cleaned and oiled the pully. Now it runs nice and quiet.

Customer states that no water was flowing from inside dispenser. Tested dispenser and it was working properly. Customer states that she had defrosted and deep cleaned unit earlier in the day. Water tank in fridge was probably frozen. Also replaced filter for unit at this time. Machine working great.

I replaced the front left burner. I tested all the burners and they all work great.

Customer states oven trips breaker immediately when starting a bake in the lower oven. Inspected oven igniter and found it to have failed. Replaced with a part from van and tested. Ignites great now and doesnt trip breaker. Heats well.

"The machine was down due to the cold weather, which created an ice build-up, preventing the machine from functioning properly. After breaking the ice build-up, the machine started to work properly with no more issues. The customer will put more insulation around the area and the back wall."

"Dishwasher was filling and overfilling with water when not in use. Found a bad water valve. Replaced valve. Works great now. It was dripping when running from bottom of door, we adjusted the dishwasher so that its not tipping forward as much. Dripping stopped when we did that."

"Customer states, machine will drain and then after draining, machine will hum and no water will enter machine. At this time, we ran a cycle and were not able to recreate issue. Customer was quoted for a possible valve replacement. After inspecting water line, and the way its run against the wall, we assume that due to last weeks cold snap, the line probably froze and has since defrosted. Informed customer of this possible issue, and customer confirmed they have had freezing issues before. At this time, no repair needed."

Replaced bad main pcb. Old pcb didnt allow customer to select cycle and it would randomly beep. Runs great now.

"The oven was making noises, and I noticed the igniter had 1 amp, which indicated it was out of spec. After replacing it with a new igniter, the unit heats up fast and works great."

The customer said the washer was not draining and it was giving the OE air. I replaced a drain pump and ran diagnostics and the washer is draining perfectly fine no other issues found.

"Customer complaint is, BIG BURNER ISNT HOT ENOUGH AND OVEN DOOR IS LOOSE. Tenant said the front right burner is not getting hot enough. Inspected and tested. I tested all 4 burners and there all working great. I put a pot of water on the front right burner and it boiled quickly. The door is falling off. The inner and outer frames are bent and nothing is lining up and the outer glass is falling out. The handle is broken and its missing screws all over. Range needs a whole new door and burner switch part number WB24T10058. I cant find the door as one assembly. Can someone see what they want to do with this range. ; saved tckt"

"Customer is complaint is its hard to press certain buttons on the display. The display has an overlay sticker which is all cracked and certain buttons especially on the clock for adjusting the time or temp is very hard to use. Theres no good fix besides your place in the board on this, I cannot repair the button because its internal. Quoted bluebook for new board and overlay customer approved, ordered and rescheduled.Overlay WB07X27884Board WB27X29135; ordrng 1 WB27X29135 (CONTROL BOARD - MAIN, SIGNAL, TEXT, TOUCH, ETC.) and 1 WB07X27884 (Over lay)"

"Customer complaint is, ICE MAKER NOT WORKING. Inspected and tested. FF compartment temperature is 40F and freezer is 1F. The ice maker is catching when it cycles and is not filling with water. I found the ice maker fill tube is frozen. Theres a service bulletin for this and they have you install a new fill tube with insulating tape. Refrigerator needs a new ice maker and fill tube. Part on order. Please schedule me 2 hours. Customer requested return trip for Friday. ; ordrd 1 241920106 (Fill tube kit)"

The freezer will randomly stop cooling and then just start again. When I arrived the freezer was not running and it was not stuck in defrost. I pulled the panel away and tapped on the thermostat. The fan and compressor started right up. The thermostat is failing and needs to be replaced. I gave a quote for the repair. ; ordrd 1 5304513033 (Thermostat)

"Customer complaint is, STARTED SMOKING. Customer had range out on the deck because it smelled so bad. Inspected and tested. I pulled the bake element out and found the insulation down by the hidden bake element started on fire and is all black and charred. Range smells terrible from the smoke. Theres no fixing this. ; saved tckt"

The dishwasher does not wash the dishes. The dishwasher will fill with water but the wash pump motor does not kick in. It needs the new wash pump assembly. Im ordering the part. ; ordrd 1 W11087376 (Pump assembly)

"Customer complaint looks like the bottom seal is tearing and also the top rack doesnt seem to be rolling. Correctly. The bottom door seal is torn. Will need a replacement for the bottom door seal. I dont see any available. Will have to source and quote customer for new door seal. Also, customer had new bearing kit for the top rack installed the new bearing kit. Thats the best I can do on that, all of us click426743 Door Gasket ; saved tckt , states that autho needed"

"Customer complaint is, ICE MAKER ISSUES. Customer said the ice maker was frozen over on the bottom and they replaced it and now its not cycling unless they hold in the test button. Inspected and tested. FF compartment temperature is 35F and freezer is 4F. Customer installed a none OEM ice maker. Refrigerator needs the ice maker kit. Can someone find the kit and call customer with a quote. Please schedule me 2 hours on my return trip. ; saved tckt"

"Customer complete his unit leaking out the front. First thing I noticed is the unit is mounted at an angle and the left side mounting screw head is sticking out and hitting the door. Still not enough for the leak customer is getting. Removed the outer door and found the dispenser is leaking. Needs new dispenser. I also recommend getting a new door seal because he is getting moisture around the display. Not able to source parts. Please source parts and quote customer. 883172 TUB SEAL DW 1781 UL SECIL 2 700275 dispenser ; snapped 1 QuickPics, states that autho needed"

Customers complaint warmer temps and ice build up in freezer. Customer stated door is hard to close and thinks it doesnt close always tight. Found the rollers for the freezer are bad and the door seal is torn and getting worse and worse. Will need new freezer door roller assembly and gasket. Also the defrost heater isnt kicking in. Found defrost heater is testing open. Will need freezer defrost heater. Please verify part numbers and source parts ER7010592 gasket0182651 rail support0182652 Rail supportDefrost heater 4322580; saved tckt

"Customer states the unit is freezing up, removed the bottom drawer, found the lower part of the fresh food compartment frozen. Customer removed the ice. The unit most likely has clogged drains and most likely needs the heater kit for the ice maker. ; snapped 1 QuickPics, states that autho needed"

"When the oven door is opened the light does not turn on but sometimes it does. If you put it on bake and 350 nothing happens but for me it worked once but for only 10 seconds then it shut off. I pulled the door lock switch out and tested the micro switch. The switch tested good several times. I checked the outlet and the polarity is good. I plugged the range back in and right away. The cooling fan came on the lights flashed. The whole range acted crazy. I unplugged it and then plug it back in again and it was normal but the oven still does not work. I called the Beko tech line and he told me, the door switch is the problem and to replace the door lock assembly. Advised the tech line that the switch tested good, so what else could it be and he just said even though it tested good it can still be bad. I am ordering the rear main board the knob control board, and the door lock assembly. When I return, I will replace all three parts. Im ordering all three parts for Marcone. 267600082 main control 267600006 knob control 264600001 door switch assembly ; ordrd 1 267600082 (Main board) and 1 267600006 (Knob control) and 1 264600001 (Door lock)"

"Glass broken on door. Cant find parts diagram. Can someone please find diagram and see if we can replace just the inner glass panel, or if we have to get the whole door assembly. ; saved tckt"

"Cant get in vacant unit, door lock is broken, will repeatedly check with customer when issue with door is repaired so this repair can get going ;"

"Washing machine showing DE error; a new door switch is needed. Please order the part. The customer has accepted the repair.Part: EBF61215202 LG SWITCH ASSEMBLY, LOCKER; saved tckt"

Tenants complaint not drying well or at all. Put unit at a time dry let it run. Compressor is running. All fans operating. I called tech line. We went through test mode and made sure each component is in spec. Also cleaned everything we could. From sensors to fans. Everything is working properly. Customer has been at the apartment since thanksgiving. It been acting like this from the beginning. Its in a closet. Techline said it will not dry with door closed or poor circulation. These do take long time to dry and all setting are on eco so it takes longer then it says. Explained to tenant also found the lint trap you cant even see through which will cause issue. We can ship the part to the tenant for that part 00656033 lint screen. Not sure if we can find it. None show available can we tack a look and let them know;

"Customer complaint is, CONTROL DOESNT WORK, CANT GET THE UNIT TO TURN ON. Inspected and tested. The control panel is dead and not responding. Theres 120V at the junction box. I removed door and control panel and found the control panel board has corrosion on it. Dishwasher needs a new control panel. Also customer said it was leaking from the door a little puddle. It looks like its coming from the vent from what the customer explained, so he wants me to replace the vent assembly to. Quoted customer $621. to install new control panel and vent assembly. Customer approved repairs. Parts on order. ; ordrng 1 WPW10469574 (DETERGENT CUP (DOUBLE)) and 1 WPW10537425 (USER INTERFACE FOR CONTROL BOARD)"

Not cooling. Compressor is running. Fans running. No frost on evaporator. One of the evaporator corners has a bunch of corrosion. Probably needs a leak fixed and recharge. Please call Ty with a quote for fix. ; saved tckt

"Customer states the unit doesnt fill with water. Plugged in the wireless tool . Tested the water valves (ok) the unit will not spin or agitate. Has a code F5 Checked and no power is going to the motor. Lid lock is working and the shifter shiftsUnit is in the basement shop with no hot water provided, only cold water provided. ; snapped 2 QuickPics, states that autho needed"

Not latching. Needs new latch and micro switch. Quoted for that. Will come back to replace. Got quote approved. ; ordrd 1 1750900300 (Door latch assembly) and 1 1731980500 (Micro switch)

Fresh food and freezer section are room temperature. Took off evaporator panel. No frost. Compressor running. R600. Compressor hot and buzzing. Please contact customer with quote for sealed system work. ; saved tckt

"The machine needs a new drain pump due to an F9E1 alarm, and it has been draining intermittently. The customer has approved the repair, and I have already ordered the part from Dey.Part ordered: W11412291 Drain pump.; ordrd 1 W11412291 (Drain pump)"

"Customer complaint is, WARM, ERROR CODE CF. Inspected and tested. FF compartment temperature is 38F and freezer is 13F. The sides and between compartment are really hot to the touch. I found a service bulletin for this CF error. Looks like theyve had issues with it. Its a condenser fan error. I pulled refrigerator out and found the condenser fan has failed. Also the water line is copper and its kinked. Quoted customer $462. to install new condenser fan motor and blade and to replace the copper supply line with a flexible stainless hose. Customer approved repairs. Parts on order. Everything is extremely hot behind refrigerator, so I unplugged refrigerator and customer is going to move everything to a different refrigerator. ; ordrng 1 EAU63103302 (MOTOR - A/C, D/C, COOLING, REFRIGERATOR) and 1 ADP73273402 (CONDENSER FAN MOTOR - SEE MOTOR) and 1 48388 (WATER LINE REPLACEMENT)"

"Customer stated the unit was not heating correctly, found the fan was not coming on. Was able to get the fan to turn on and the unit heat up correctly. Customer approved the fan repair. ; ordrd 1 MDG62162805 (Fan) and 1 EAU61865302 (Fan)"