"Installed a new fan motor provided by the office. After testing cycles, the unit heats up quickly, and there are no more flames on the back of the cover."

Installed part from last diagnosis fan was definitely not working once installed. Tested multiple times made sure it was working properly was also getting a little bit of an ice dam so steam that out made sure that was cleared and the defrost drain pan. Everything now is working great let customer know if they have any issues to let us know.

"Customer stated they smelled gas and had issues keeping temps in the oven. Tested the amp draw on the igniter found it low, replaced the igniter cycled tested the unit preheated and stayed running"

The dryer would not start. I found. The belt was off. The idler pulley locked and failed. I replaced the pulley and vacuumed out the dryer. The dryer works good now. ; used 1 DE634A (PULLEY) from stock

"Customer complaint is stuff catching on lint tray. Clothes are caring. Also they were having a little issues with dry time. They said they kind of figured out the dry time with they had energy saver on. I did explain about the energy saver and it will not dry clothing properly or fully, especially on more full loads. Also, customer has unit in a built-in and no access to dryer vent from the one side. He would have to cut an access door into the cabinet so you could direct the dryer vent properly so it does not kink up. Hes getting airflow about 11 mph. Unit is a short bent its not dirty I think its just because its kinking up. He knows what he needs to do now for that issue looked at the lint trap and found there was a bunch of lint inside the lint trap to the blower, cleaned it all reassembled and now working properly. No need for parts. Nothing was broken."

"Machine has several issues; it will not heat up at all due to a bad ignitor, gas coils, and thermostat. Also, someone installed the main belt incorrectly. There is a new gas valve that is not the original part for the machine, and both coils were shorted out, blowing the thermostat fuse. I recommend cleaning up the vent as it is full of lint. After the repair, I tested the cycle, and it heats up well with no more issues

Replaced bad door glass panel. Works great now.

Replaced bad main PCB because UI glitches. Works great now.

"Customer complaint is, GAS ISSUE, ONLY TURNS THE GAS ON IN THE ROOM DURING RUNNING THE DRYER. SMELL OF GAS. Customer is shutting off the valve on the inside of dryer when not using. I turned valve on and didnt smell anything. I applied the liquid leak detector to the valve and cant find anything leaking. I ran dryer for 20 minutes and its working perfectly and heat is cycling between 225F and 120F. Im not finding any leak."

"Customer complaint is, WATER LEAK FROM THE RIGHT HAND SIDE. Inspected and tested. I started a normal cycle and after 20 minutes it started to drip from the right hinge area. It looks like its running down the right side of the door and leaking by the hinge. The bottom door gasket has been replaced already and looks good. The door gasket looks good, but has some white residue on the right side. They sent a door gasket, so I replaced it. I ran it for another 10 minutes and never saw it leak. The door is closing perfectly and feels nice and tight. The hinges look good. I dont know what else we could replace if it continues to leak."

"The dishwasher was pulled out and not installed when I arrived. The customer said it had the drain error and started to leak under the dishwasher. The dishwasher sits in a peninsula and has a rubber hose that extends the drain hose. I hooked up a cord to the dishwasher and poured water inside. Then ran the drain cycle and the dishwasher is draining. Perfectly fine. Advise the customer that the extra drain tube and the fact that has no high loop couldve caused the drain issue and the dishwasher couldve overfilled and that water leaked out. Also, they have a older copper waterline connected to the dishwasher. It looks like it has been leaking. Advise the customer to shorten the drain line and get a new water supply line."

The customer said there is a buzzing sound from the freezer and the FF code pops up on the display. The ff means the freezer fan is not working. The customer said when he opens the freezer door the noise stops. I removed the freezer drawer and then removed the freezer evaporator cover. There was frost building up around the ice maker fan. I replaced the whole cover. While I was putting the drawers back in I found the side rails were not snapped in. That could have caused the drawer to not seal tight and allow warm air to leak in. I made sure the rails are snapped in tight. No more issue found.

"Replaced bad Icemaker. Cycled it, now it cycled and filled and didnt leak."

"Customer complaint is washer will trip GFI. Customer stated it happened in the middle of the cycle the first time it did it was able to reset it and finish the cycle. The last two times had to start it twice to finish. The cycle always seem like it was in the middle closer to going to the spin, on arrival, I put the unit in the spin cycle and it tripped the breaker right after it locked the lid so thinking it might be the lid. Lock unhooked the lid lock controls started unit and still tripped the breaker next put it back together unhooked the motor and unit ran through just fine hooked the motor back up started working unplugged unit waited 30 seconds plugged unit back in went through test mode. Everything is working out properly and not tripping the GFI, Im able to put it in wash mode spin drain

Installed parts from last diagnosis once they were installed test multiple times to make sure there wasnt any leaks or any other issues going on but everything is working properly

"Burners ignite with crazy flames. Shoot out weird directions. Found the burner covers on in reverse or not seated down all the way. I adjusted them so theyre seated correctly. Also, they have a cover lying on the cook top that alters the air flow. I took that off. It was there to keep things clean. Now all burners ignite great and air flow and flames are perfect."

"Doesnt pre heat on lower oven. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 10 minutes.

Install new door seal from last diagnosis from being torn once installed tested multiple times make sure was working properly once it was working properly reassembled tested again. No leaks and working properly.

Customer complaint is leaking out of dispenser now. Replace new dispenser and drawer once installed tested multiple times and test test each valve and each dispenser. Everything is working properly

"Customer states the fresh food compartment is not cold the freezer is fine.Found the freezer completely frozen up, the vents going to the refrigerator full of ice, removed the cover in the freezer steamed the frost and ice out, cleaned out the water. Informed customer to wait 24 for it to fully cool."

"Replaced bad fuse, user interface, and bower button and board. Works great now."

"Returned checked ice maker, tube not in the mold correctly, cleaned out ice, removed the maker and drawer and made sure tube was in the correct spot;"

Customer states the unit will turn off the middle of a cycle. Ran unit with clothes in it and the unit stopped and coded out a No water flow error removed the covers to find out what valve to order ; ordrng 1 205547P (Water)

"When in use it will stop and flash all the display lights and become unresponsive. Per the LG tech site this corresponds with moisture getting behind panel and causing the display board to go wacky. I need the display board and panel assembly. Took panel off and didnt see clear signs of active moisture but dishwasher also hasnt been used today and when I start it it starts fine, which matches with what id expect while board is dry. I attached photos of display board and panel. Also of part numbers. DW can you verify these are the correct numbers? And get authorization? ; O-emld tckt"

"Install new water valve from last diagnosis once installed tested multiple times to make sure it was working properly and no leaks. Customer also wanted me to try to adjust and tweak the door so it was not rubbing on the top of the unit. Use the air wedge to adjustand tweak it up enough so it was not rubbing anymore. Customer still isnt fully happy and would like a new door hinges and hinges mount. They slow plastic bushing that goes around the metal rod hinge. Bushing 33446RT hinge 36437Lt hinge 36513 Lid 203575; ordrng 1 36513 (HINGE), ordrd 2 33446 (BUSHING)s and 1 203575W (LID/DOOR REPLACEMENT) and 1 36437 (HINGE rt)"

"Call Tamara has had another provider out there and they cannot figure out whats going on as a replace control board and other parts unit wont bake everything else work properly when you put it to bake here try to spark, but nothing is working when Im finding is that the wiring is badso I quoted for new wiring and new igniter and rescheduled; ordrng 1 WP9760229 (IGNITER - OVEN GLOW) and 1 WP9762904 (SPARK SWITCH HARNESS)"

"Customer complaint is, NOT HEATING. Inspected and tested. Found the gas was shut off in the basement. I turned gas on and now its heating and cycling between 235F and 110F on high heat. Dryer is working great. Dryer vents out the second story. I recommend customer have vent cleaned."

"Customer complaint is, MAKING A LOUD SQUEAKING NOISE ON THE WASH AND SPIN CYCLE - PUMP WAS CLOGGED 3WKS AGO - CLEANED. Inspected and tested. Washer drum is shaking and vibrating really bad with nothing in it and its transferring the noise to the bottom of the casing. Looks like the rear spider support is starting to fail causing excessive vibration. Customer is just going to use as is and see what happens."

"Customer complained that they will not move forward with the repair. During the visit, I found out that the unit needs a new lid switch, as it was mechanically faulty. In order to fix the issue, a new one is required.

"Washer not on. Power at outlet. Found the plug wasnt inserted all the way into the wall outlet. I plugged it in, inserted $1.50 into the coin slot, and now it runs great.

"The oven would not heat up at all. In order to correct the issue, I installed a new igniter. After cycling and testing, it works great and heats up fast.

"Returned with parts installed new board, cycled and tested unit still would not fill with water. Installed the mode shifter, cycled and tested the unit works correctly.

"Customer complaint is, THE DOOR SWITCH IS NOT WORKING , D2 AND E2 ERROR CODE.ITS WILL NOT START. Inspected and tested. Found the door lock is just clicking and not locking. Needs a new door lock. Installed new door lock and tested. Washer is working great. Washer is now fixed."

"My water connection came loose due to the original line being old and cracked. I replaced part of it with a new line, and now it works great with no issues."

"Returned with part , installed , ran unit, found no leaks, customer thinks it leaks at only a certain cycle towards the end of the wash. Waited to see if it leaks, found no issues."

"Customer complained that the machine did not start due to an overflow of water. It seems that another company was installing a new garbage disposal, but they forgot to remove the plastic cap that goes to the drain hoses, causing an overflow and leaks all over. After correcting this issue, the machine runs great with no more alarms."

Customer stated sometimes the displays turn off and drain pump runs continuously. Seemed like leak sensor float had been triggered but did not see an error code. Pulled dishwasher out and looked at pan. Saw indications of a leak from the water valve. Customer was also complaining of a slow drain. We replaced water valve and then we also bypassed air gap for customer. Tested machine and it fills without leaks and drains much faster.

"Dishwasher was starting/ draining, but not filling and then it would just stop. It was doing this when it was frigid out. The waterline runs right along an exterior wall. Now its warmed up outside and it runs great for me. I explained that the waterline most likely froze and wouldnt allow it to fill. Nothing to fix. I ran it, it drains, fills and circulates great."

"Washer has been leaving clothes wet. I inspected the water pressure sensor line because the sensor wasnt recognizing that the washer was full of water, and would continually fill with water when I ran it on a rinse and spin. Also in test mode it didnt recognize that it was filling. There were no holes in waterline. I then recalibrated the water pressure sensor, and ran it on another rinse and spin, and the is time it went all the way through the cycle and didnt overfill. Then I put it on a quick wash and it progressed until it also went into a total drain and spin. I spoke with staff and site director about detergent usage, and also about what I did today.

"Customer states its intermittent making ice upon arrival the ice bin was full, pulled out icemaker and inspected it fount that the fill funnel was frozen full, leaking, and that the bailing arm was loose and floppy. Decided to replace icemaker for customer. Installed new unit and tested it, icemaker cycled properly and everything seems fine now."

"Customer complaint is, FRONT LOAD DID NOT DRAIN AND WATER GUSHED ALL OVER AFTER CLEANING OUT THE FILTER. Customer said that twice she found water in the washer and the clothes were wet. She pulled out the filter and water gushed out and even ran into the basement. The sink beside the washer also filled with nasty black water and the sink in the kitchen. She even found water in the washer when it wasnt being used. They had a plumber out to clean the drain. I ran washer through test mode and its filling and draining perfectly. The latest error was an accelerometer fault. I ran washer through the accelerated spin test and just a normal spin test and it worked perfectly. The pressure sensor test passed to. I started a quick wash cycle with a load of clothes and it completed perfectly. I pulled the filter out and it was clean. Looks like the only problem was with the plugged plumbing. Otherwise washer is testing good."

"Customer complaint is, OVEN DOES NOT WORK. Inspected and tested. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.

"Customer complained of burning smells. I tested the unit and did not find anything out of the ordinary. The machine washed, drained, and spin with no issues."

Installed the supplied parts. Cycled and tested the unit now working as it should

"Oven takes a long time to start, sometimes customers hear a wish or bang, smell gas. Tested igniter and found it was very weak. Replaced igniter and tested oven again. Much better now. Igniter pulls correct current and flame looks great.

Installed parts and everything is working properly.

Customer states at certain points and times loud noise inside refrigerator says when they open the door goes away back its definitely sounds like a fan. Replaced both of them tested working properly. Replace both fans because its the only thing that would make the noise and then stop when you open the door.

"Freezer not cooling. What I found with my thermocouple is that its currently 2.4 degrees in freezer and 38.6 in fresh food. Air temp in garage at the moment is 51.4 degrees. Took off evaporator cover and its uniformly frosted, and no excess build up of frost. Fans are running strong and compressor running. Explained this to nanny, who will explain to owner. Told her that they should bring it inside, and if it still has cooling issues to call us."

Started squealing after we left. Came back today and replaced the support rollers and idler pully. Runs nice and quiet now.

"Install parts from last diagnosis and cleaned/oiled rollers. once installed test and multiple times to make sure it was running right units running properly besides venting issue customer needs to get the dryer vent cleaned. Its increasing the temperature by 30? and could cause the high limit or element to burn out again so recommended didnt clean right away before use and if they are going to use it, use it on a low heat."

"Customer complaint is, FRIDGE STOPS COOLING FREQUENTLY. Customer said it randomly shuts off and completely stops cooling and they have to power cycle it to get it to start cooling again. Inspected and tested. FF temperature is 37F and freezer is -6F. Theres no errors on the display. I pulled out refrigerator and theres no errors on the inverter board. Its most likely a failing inverter board, Im about 85 percent sure, but theres small chance it could be the compressor. Customer approved repairs. Customer said it stopped cooling last night, so they pulled out the refrigerator and the inverter board light was on solid. I installed new inverter board and tested. Compressor and fans are all running.

"Complaint is that it doesnt always spin out the clothes. Its nice and clean in the washer cabinet. No oil or debris coming from belt or transmission. Good tension on the suspension rods. I ran it through a full rinse and spin cycle and it runs great. Recommended not overloading washer, keeping it below a certain level."

"Dishwasher was moved, and wouldnt start after they moved it. It works great for me. Reinstalled it, mounted it, made sure it runs great."

"Customer states its cooling a little bit in the freezer but not at all in the Fresh food section. Opened up freezer to inspect evaporator, removed evap cover and discovered the machine was not defrosting. Further inspection showed the connectors to the heater to be loose and arcing internally. Removed connectors and spliced wires directly. Defrosted the evaporator as well. Checked defrost heater and everything seems to be fine now."

"Alarm SC for the drain pump came out, indicating that a new drain pump is needed. I verified and confirmed that there is no power to the pump, and it will not turn on. I have ordered the parts from Sumberg.Please reschedule ASP will be deliver in three business day . ; ordrd 1 SA-DC97-19289F (Drain pump)"

"Needs 30 in oven thermostat assembly. Customer states oven will not heat and light on knob will not turn on. Seems to be the thermostat is not functioning. Unable to locate parts supply. Please research parts and build contact customer.; O-emld tckt , states that autho needed"

"Customer stated the unit stopped cooling, tested power(ok) removed shelfs and back cover jumped the t stat. Unit started and ran jumped. Replaced the t stat. Unit working correctly at this time"

"Beko Case number:80022Plugged in machine and compressor started running. Put gauges on the machine, saw 20psi on the high side and -25on the low side, indicating a high side leak. Pressurized with nitrogen up to 250psi and Inspected high side joints and did not find any repairable leaks. Listening to the back of the machine, a bit of a gurgling or hissing sound could be heard. No repairs possible at this time. Called Gerald at beko and reported to them. He said we would need to contact our Beko rep and report the case number. We advised the customer we will see if we can contact Beko but they may tell us no and for him to contact Beko himself. Please contactPaul grundhauser 6096182896Paul.grundhauser@beko.com; snapped 1 QuickPics, states that autho needed"

"Machine still leaking but no longer from filter. Took front of machine off and inspected pump. Found pump seal to be leaking. Tried to reseal pump but it still leaked. Replaced drain pump with new part. No longer leaking. Reassembled machine and tested. No leaks. Please run the card on file for parts only. Customer approved repair.; used 1 4681EA2001T (DRAIN PUMP) from stock, states that autho needed"

"Customer complaint is, STOPPED MID-CYCLE, WON'T UNLOCK. Inspected and tested. The door is still locked. UI turns on, but doesnt start or unlock door. I put into error mode and theres a 9C2 stored error, which is a power error. I have 120V at the main board. The main board has failed. Quoted customer $668. to install new board. Customer approved repairs. Part on order. ; ordrd 1 DC92-02388A (CONTROL BOARD - MAIN)"

"Customer complaint is, F2,E2 FLASHING, ALL OF A SUDDEN. Inspected and tested. Display is flashing F2E2. This is a UI error. Power cycling did nothing. I disassembled door and inspected UI board and dont see anything visible wrong with it. I did the test from the tech sheet and it says to replace the UI board. Quoted customer $395. to install new UI board and jumper wire. Customer approved repairs. Parts on order. ; ordrd 1 W11368911 (USER INTERFACE FOR CONTROL BOARD) and 1 W11028004 (JUMPER WIRE)"

"Alarm SC for the drain pump came out, indicating that a new drain pump is needed. I verified and confirmed that there is no power to the pump, and it will not turn on. I have ordered the parts from Sumberg.Please reschedule ASP will be deliver in three business day . ; ordrd 1 SA-DC97-19289F (Drain pump)"

"Returned, checked the ice maker that was not working. Brought a water filter with. Installed the water filter. Jumped the ice maker it worked just not filling with water. Checked the ice maker, checked the water valve found the valve was work removed the both fill tubes found both filled with water. Removed the water cycled again the unit is now filling with water. ; used 1 EDR1RXD1 (Filter) from stock"

"Customer said the unit was leaking, cycled and ran found no issues, later the husband arrived and informed me the valve sticking and filling with water when the unit was just sitting. Ordered new valve ; ordrd 1 WP8531669 (Valve)"

"Customer complaint is, ERROR CODE UNB. TRIED RUNNING BUT DRUM SPINS OUT OF CONTROL AND CYCLE STOPS. Inspected and tested. Found the door lock cable is hanging down and rubbing on the drum and its wore through and theres exposed wires. They sent me all 4 dampers and Im also going to need a new door lock part number DC34-00025E. Can someone call this in for authorization please. Can you also schedule me 2 hours on my return trip. ; saved tckt"

"Lower section of fresh food always freezes. 33 degrees in fresh food although set at 40. Freezer is currently -2. Found lower damper assembly doesnt close. Motor stripped. Quoted for that. Also, waterline froze up in ff section and cracked under fridge. Will need to replace waterline under fridge, and make sure tank is defrosted. They will unplug fridge a couple days before I come back to let it thaw. Quote ticket attached. ; ordrd 1 WR60X10063 (Damper assembly)"

"The bottom chamber will need an LG COVER, HEATER due to the original cover being damaged with a crack, causing it to heat up and transfer the flame to the cover. In order to correct this, a new cover is needed. Please provide a quote for both the part and labor. I was not able to find the parts available; please find them and follow up with the customer. Below is the part number we need:Part #: MCK68513002Sundberg Number: LG-MCK68513002Brand: LG ELECTRONICS ALABAMASubstitute: Non; saved tckt"

Customer service complaint is loud noise they think from the freezer compartment. They said today has not been making any noise. On arrival compressor was running. Everything was running but no fan was running for the evaporator fan. Icemaker fan is running properly and sounds good found that now the evaporator fan was seized needs new fan quoted bluebook. Customer approved ordered part and rescheduled.; ordrd 1 4681JB1027C (EVAP FAN MOTOR SEE MOTOR)

"Customer complaint is that there is a sulfur smell from washer. I fully examined washer. Explained how to run afresh through the washer 4 times. Also, cleaned out a lot of scum built up in drain line. Took off wash plate cover and cleaned out scum built up in there. Found sulfur odor also coming from flood drain under washer. They will pour some bleach type cleaner down the drain. They also said theyve been finding sand granules in wash. I took cover off and found a lot of rust under cover, and the rust has been crumbling and falling onto the collar, and falling where water sprays on the collar and where detergent goes. I did a thorough cleaning of the collar to get all the granulated rust out. Only long term fix would be to replace the rusty lid and cover. Parts #AFG72949701 and #AFG72949701MCK67395501. Looks like the lid might not be available anymore. Can someone submit for authorization and see if thats something the property manager would want to do? Created estimate ticket. Would be L14 labor. Also attached total trip and labor for work today if they decide not to replace the lid and cover. ; saved tckt"

"Customer complaint as door wont stay closed. Found the reason why it was in the door itself. The two strikers had no resistance, because what held in the spring broke. will need new door assembly unable to fix without door. Quoted customer blue book they will pass because the door is extremely expensive for the part alone.; ordrng 1 DE94-04312A (Door)"

"The machine did not start at all due to a bad connection in the control board. I fixed it, and now it works great with no issues. The machine cycles great."

"Making a metal on metal rattle noise. Took off front of the machine and inspected pump, found a rubber grommet on the pump bracket was not inserted correctly and was allowing the bolt to contact the bracket on the pump. Took the bolt out and reset the grommet, put everything back together and tested. Complete. Sounds much better now."

"Customer complaint is, No longer making ice. Making knocking noise but no ice falls. Inspected and tested. FF compartment temperature is 38F and freezer is -1. I cycled ice maker and its just clicking. I found a couple teeth are broken off the gears. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

"The main issue was that the water tank for filling the chamber came loose. In order to correct it, I secured it in position. After testing cycles, it works great with no issues."

Machine is working great. The customer mentioned that they want the vent to be cleaned. There are no issues with the machine's performance; the dryer and wash work perfectly.

"Arrived at home. Machine sounded perfect at this time. Checked temps and there were within proper range of set temps. Saw some potential previous frost buildup around evaporation fan, but no interference at this time. Fresh food section door wasnt shutting properly, adjusted door hinges and its much better now. Everything looks great."

Unit not filling with water.Cycled and tested found the unit was having hard time pumping the water out. Removed and bypassed the air gap. Unit pumped fine

"Customer stated there was a loud fan noise. Plugged in GE module. Cycled all the fans and checked. Found no issue, removed the freezer door and drawers customer was sure it was the freezer fan. Found no issues with the freezer fan. Found no issues at this time"

"Washer has been giving code error. Theyve unplugged and plugged it back in each time this happens. Called SQ tech support. They said no way on this one to pull error codes. I ran it, and there are excess suds. Tech support said this washer needs to be filled totally, and that if its not a full load, it will shake and throw up an error. If it runs fine on a regular cycle with no clothes in it, then they said its most likely underloaded. Excess suds will also cause issues, where it wont drain and will stop before doing the final rinse and spin. I put some cooking oil in the washer, and ran it on a regular cycle. I told a staff member here. Also called maintenance contact."

"Customer complaint is, NOT WORKING. Inspected and tested. Found the door switch has failed. Installed new door switch and tested. Dryer is working great. Dryer is now fixed."

Machine had standing water and an F9 code upon arrival. Tested pump and it sounded really bad. Took front of machine off and replaced the drain pump. Reassembled machine and tested. Drains perfectly now.

"Washer has been leaking a lot. Maybe 50% of the time it runs. I found the door boot drain holes plugged up with hair and a seed. Also, hair built up under glass on door panel and over the gasket lip, and stains running down the front where water has been running down. I ran it through test mode twice and didnt see any drips or leaks, but that was after cleaning off hair and cleaning out drain holes. Uniform dust under the washer. Recommended afresh to customer, and showed how to keep bottom of door clean, as well as gasket. Checked for tears in gasket. Stacked unit."

"Installed a brand new motor housing, tested the cycle, and there are no issues. Everything works great."

"Replaced door boot, hinge and door glass housing. Seems to be closeing and not leaking. Much better now. Complete."

"Returned with parts. Removed covers, installed new seal. Cycled and tested for leaks."

"Customer complaint is, Our dryer keeps stopping. It says to clean out the lint. We cleaned out the filter. Customer said that sometimes it completes the cycle and other times it shuts down about 5-10 minutes in and the clean filter light is on. Customer is using sensor cycles. Inspected and tested. Filter and blower housing are clean. I started a timed dry high heat cycle and its cycling between 150F and 110F consistently for about 30 minutes. Dryer is running and testing good. I advised customer the importance of drying like fabrics if you use a sensor cycle, otherwise it can shut down prematurely."

"Couldnt figure out after 2 hours how to get door together. Office closed and maintenance gone so couldnt look at another door to see how it goes together. Will have to come back another day when someone is here to let me get into another vacant unit and take a door to compare it to. ; saved tckt , states that autho needed"

"Customer stated there was a little bit of water in front of the machine after the spin. Took case off, checked for leaked. Filled, let agitation go for a bit, drained and spun. Could not find any leaks. Customer states they were running a very large load, said the machine was shaking a bit. The machine appears to have been getting out of balance and splashing over. Instructed customer on loading the machine. Other than that machine looks great! Called customer and left voicemail. Pleased bill customer.; saved tckt"

"818170 Asko user interface Please order part and call customer with quote. Failed user interface. Start button will not recognized being pressed. Other buttons work but not start button, disassembled door to check for interference but did not find any so its a failed board. Customer states they believe its is less then 2 years old and should be under warranty. Please check with asko if we can do it under warranty before quoting customer.; saved tckt"

"Customer complaint is, IM IS NOT WORKING. Customer said it was making a grinding noise and not making ice. She defrosted with a hair dryer and then it started working again. It started grinding again and she hit it with her fist and then it started working again. Inspected and tested. FF compartment temperature is 39F and freezer is 2F. I cycled ice maker and it dumped cubes and filled with water again. I found a service bulletin for a frozen fill tube and it says to update the software so the fill tube heater stays on longer. I hooked up SmartHQ and theres a software update available. I quoted customer $403. to install new ice maker and update software. Customer approved repairs. I updated software and ice maker is on order. Customer requested return trip for Friday. ; ordrng 1 WR30X28682 (I/M ASSY)"

"Replaced bad condenser fan motor with new supco part. Tested good. Everything looks great. Please run card at office for customer.; saved tckt , states that autho needed"

"Had another technician come out before us, had some cooling issues in the freezer. Also had noticed a few months ago that the water was dispensing slow. I found the waterline is frozen in the door, so that doesnt work. Icemaker makes ice though. They replaced the water filter a few months ago and water was still coming out slow from dispenser in door after. No change. I took off the rear evaporator panel and confirmed defrost heater comes on. Evaporator fan runs. Compressor and condenser fan run. Temp in fresh food is 35.6. Set at a mid range for temp. Freezer at zero. After evaporation defrosted, I ran it for 20 min and it only partially frosted up. Upper 1/3 is warm. Sealed system issue. Can someone please call owner with quote? And collect 129 trip charge.; saved tckt"

"Customer complaint is, OVEN IS NOT LIGHTING. Inspected and tested. Found the ignitor is burnt out. Installed new ignitor and tested. Oven is heating great. Range is now fixed. ; used 1 12400035 (IGNITER) from stock"

"Washer shakes really bad, clanks around, and rumbles. Needs new tub and bearing assembly, and shocks, per speed queen tech support when I called them. They said we need to order the following parts. Please get authorization and call customer back with return date for repair. Im assuming this job will require a few time blocks. Needs new bearing 805525Inner tub 804376PShocks 803777P (order 4); saved tckt"

"Not filling with water. I confirmed that it has good water pressure and that the filters are clean. They said sometimes it doesnt fill. I quoted for new water valve, and also for new filter since the filter thats in there leaks water pretty good. Ticket attached. ; ordrd 1 WH13X27295 (Water valve) and 1 WH11X34741 (Water filter)"

"5931630100 needs the icemaker and bucket/bin. That part number is 5748460100. And 4944831300. Icemaker is broken leaking water and making a loud knocking sound. Ice bin is broken. Quoted for all. Ticket attached. Ordered parts. Coming back on 2/7 but customer would like sooner if possible. AM preferred, first thing. ; ordrd 1 4944831300 (Drawer cover) and 1 5931630100 (Icemaker assembly) and 1 5748460100 (Ice bin)"

"Customer complaint is, THE DOOR SWITCH IS NOT WORKING , D2 AND E2 ERROR CODE.ITS WILL NOT START. Inspected and tested. Found the door lock is just clicking and not locking. Needs a new door lock. Dey sent me the wrong part. Ordering new door lock. ; ordrd 1 EBF61315802 (Door lock)"

"The machine will not function due to the thermistor and thermostat being shorted out, causing the alarm TE1. In order to correct this issue, I have ordered the following parts from Dey:Dryer Thermistor 6323EL2001BDryer High-Limit Thermostat - 6931EL3003C; ordrd 1 6323EL2001B (Thermistor kit) and 1 6931EL3003C (Thermostat)"

"Washer went dead during the cycle. Pulled off the front control panel and its smoked. Also has a bad fuse where power comes in, where the grey wire comes out of. Called Asko tech support to see if there is anything that would potentially cause the board to burn. They said if there was a power surge to the fuse. They said the fuse didnt stop the board from getting a power surge. The part number is for fuse is 257325. Part number for board is 515452. Also needs new cover or part that houses power button. 503108. 413713 is button. Customer requested that the part be overnighted. Office will call customer with a quote. And estimated return date. ; saved tckt"

"Returned, checked found the front felt seal on the top had come loose. Removed the covers and reattached the felt on the bulkhead. Cycled and tested the felt stayed in place"