"Customer complaint not getting ice. Put unit in test mode and found the water isnt filling the ice maker. Its frozen. In test mode was getting E5 code. It wasnt able to do a few of the test, so did a hard reset. And now went through test mode and wasnt getting any error code. Just have an issue with filling because its frozen. Customer is going to unplug unit over the weekend and let it defrost for two days then plug it back in and see what happens. Customer will keep us posted"

The compliant is the washer does not spin out or drain all the way. I put into diagnostics and there are no error codes. I ran a test and it works great. No issues found.

The fresh food damper was getting loud. Today I replaced the fresh food damper. The new damper sounds good.

"Drain pump runs continually and locks you out from using any of the controls. Found the flood pan full of water. Looks like through the years theres been water in the flood pan before. Customer approved. I did so, and there were zero leaks. Drain pump doesnt continuously run anymore. Recommended switching to finish to avoid possible over sudsing."

"Customer complaint is, WON'T START. HOLD THE DOOR A CERTAIN WAY TO GET IT TO START. Inspected and found the dishwasher was pushed in on the left side so the control panel was hitting the cabinets. The control panel is cracking on the left side and the door latch isnt tight. I installed new control panel latch and striker. Remounted dishwasher the best I could, but its still not perfect because the cabinets are not straight and on the right side the cabinet is loose. Tested and dishwasher door is closing good and dishwasher is running great. Dishwasher is now fixed."

"This is a different washer than last time. I ran this one and cleaned it out, then ran it through 4 cycles. No issues now.

I replaced the handle studs and then out the handle back on the freezer door. It works good.

"Not heating. Found a bad bake igniter. Replaced igniter, heats great now.

"Customer complaint is, DRYER VENT ON THE BACK OF UNIT IS CRUSHED AND BROKEN. REQUESTS THE VENT BE REPLACED. Inspected and tested. The solid pipe that comes out of the wall is bent, not allowing the dryer vent to slide in. I cut out the bent part and reconnected dryer vent and its good to go."

"Customer complaint is, MAKING A FUNNY NOISE AND ODD SMELL WHEN RUNNING. Inspected and tested. I started dryer on a timed dry high heat cycle and its heating great and cycling between 195F and 115F. Dryer sounds great. I removed front panel and inspected inside dryer and everything looks great and I dont smell anything off. Dryer is testing and operating normal."

"Customer stated they were smelling burnt plastic. Removed the bottom cover of the oven and ran the unit. Did find some debris at the bottom. Cleaned out, cycled and tested, had no smell"

Customer complaint and making noise during tumble. Its random sometimes you extremely loud sometimes more quiet and sometimes you dont hear it. Disassembled unit and found a loose blower wheel. Tried tightening it and found that the plastic around the metal nut for the blower wheel is bad. Needs new blower wheel. Amount is under approved amount. I do not have that one on my truck I ran to theparts department got a floor wheel and returned same day to finish the repair. Once installed tested multiple times and is working properly.

"Customer added this on while I was here. Customer complaint is, Timer not advancing. Inspected and tested. I started dryer on a timed dry high heat cycle and heat is cycling between 220F and 115F, but the timer is not advancing. Needs a new timer. Quoted customer $341. to install new timer. Customer declined repairs and is just going to use as is."

"Bill will out here in October 2023. connection on the relay and soldered it this time were having a issue besides bake and broil not working this time disassembled to get to control board found a bad resistor blowing, unable to tell how much resistance that resistor has to replace it will need new control board. Dana was able to source a new control board please order control board right away and we will have to reschedule customer I didnt get a reply fast enough of how soon we would get the part so I have them down for Tuesday the 13th and it sounds like it wont come now till the 14th.; ordrng 1 DE81-09179A (Board)"

Call Samara had the vents cleaned. They ended up disconnecting the dryer vent and would not remove the dryer and re-hook it up because of how it was mounted seafood. Its on our raised platform was not a big deal was able to move everything pretty easily with just some muscle. Pulled out the washer. Had enough room between the cabinets to re-hook up the dryer checked inside the vents were hooked the dryer everything was cleared reassembled and reinstalled wash machine tested and unit is working. I did show customer he cant even see through their lens screen and that will cause an issue also. Can we please order the part and ship it to the customer. I already charged the customer. Please just ship it directly to him and give him an update. ; ordrng 1 5304529766 (Lint screen)

"The machine is dripping water heavily under the door, and all the glue is melting down. The soup dispenser is working intermittently and will need to be replaced. Additionally, there is a dent at the lower right corner of the door. Here are the parts needed for repair. Please order these parts for the customer if they approve the repair:WD08X10092 - Door Seal VentWD12X32798 - General Electric Detergent ModuleWD34X25756 - General Electric Stainless Outer Door Service AWD01X10585 - General Electric Dishwasher Door Foam BlockWD01X31858 - General Electric Tub Trims Kit; saved tckt"

"During the visit, it was discovered that the main board is compromised. I checked the voltage for the oven and broil, zero volts. Here are the parts needed for repair. The customer has approved the repair, and I have ordered the parts from Dey and Marco.267600046 - Main Board5303935066 - Ignitor; ordrng 1 267600046 (Main board), ordrd 1 5303935066 (Igniter)"

"Callers complaint is loud noise sounding at random times and lasting about 10 minutes long. Customer cant tell. Sounds like its either coming from the freezer or the back of the refrigerator. I explained thats two spots. There is a fan. Customer said that the noise doesnt go away when they open the door. Customer thought it was louder in the freezer than outside of the freezer but wasnt quite sure on arrival. No noise are running the damper sounds good opening and closing. Tried pushing and moving things around in the freezer to see if for something was pushing against that fan, making a noise but nothing, also tried adjusting and moving around the condenser fan see if that would rattle or make noise again, no noise. Both fans condenser and evaporator are about the same price quoted bluebook for the freezer evaporator fan that one is $10 more. Customer is all right with the price but wants to make sure we get the right one. I explained if it makes a noise again to try to see exactly where its coming from. I did explain it can be hard over the phone to do a stream for noise. Best case scenario is open in the freezer when the noise is making. And see if it gets louder inside or next to it also showed exactly where the fan is so they can press around the evaporator cover to see if it stops or makes noise louder. Also explain they could always pull out the fridge again and see if its making noise in the back customers on watch it and let us know so we can order parts and get it fixed.; states that autho needed"

"Customer complaint is, STOPS AFTER SENSING, WON'T START CYCLE. Inspected and tested. Found a long fill error. In test mode the cold water is only trickling in. The valve has failed. Quoted customer $346. to install new valve. Customer approved repairs. Part on order. ; ordrd 1 W11210459 (WATER VALVE, DUAL)"

Has a bad board. Part D513797P. I vacuumed out dryer and attempted a board repair but it was unsuccessful. Quoted them for a new board. They would like us to order one and do it. Ticket created. Can someone please order the board and schedule return visit? ; saved tckt

"Customer complaint is, DW STARTS & WILL EITHER STOP MID CYCLE AND TURN OFF OR WILL STOP MID CYCLE AND SAY H2O. Dishwasher leaked over night so customers had dishwasher pulled out when I got here. Inspected and tested. Found dishwasher is leaking from the supply hose at the valve. I tightened up fitting and now its not leaking. I removed the pressure sensor and its plugged solid with scum. I cleaned it out and reassembled. Tested dishwasher and its working, but after the first wash cycle it constantly runs the drain pump. I can get it to reset and run by removing the pressure sensor and tapping it, but it keeps coming back. Needs a new pressure sensor. Quoted customer $295. to install new pressure sensor. Customer approved repairs and requested return trip for next Tuesday. Part on order. ; ordrd 1 WD21X25468 (SWITCH, WATER LEVEL CONTROL)"

Tenants complaint leaking from door spin cycle loud and clothing bouncing around. Verified complaint. The door bellow is damage and needs to be replaced customer also said it was leaking from out side the door. I couldnt get it to leak. Looks more like spills on the glass. In spin cycle the bearings are getting louder and thats the noise the customer said it makes and it gets really loud with clothing. Unit needs a new door boot and a new bearing. Repairs are not cost effective. Called Jamie went to voicemail but would let me leave a message. The door bellow repair by itself is over $500; saved tckt

"The machine will continue running, and I confirmed there are 120 volts to the timer. However, mechanically, the motor for the timer does not move, indicating a defective timer. We will need a new timer to correct this issue. Please order the following part:Part Number: D517560 - Timer; O-emld tckt"

"Customer said the unit was making noise, disassembled and found the drum rollers worn out. Landlord approved repair, installed new wheels cycled and tested."

"Customer states the unit had an issue unlocking the door, wont heat. Says the filter needs to be changed.Plugged in the wireless tool, checked and found several codesChecked the code 15 for the door lock issue and the numbers looked ok Was able to toggle the door lock and found the door lock works. Tried doing the no heat bulletin tried doing test 15 and 18 both times it wanted me to shut the door and the unit had an issue.Called GE, Case number 12199055. Was told the issue was most likely a door lock issue. Talked with Jared, Jared will order parts.Informed the customer that parts are on order from GE Left Ben a message, told him we are waiting for parts from GE ; saved tckt"

The dryer was just pulled away from the vent. I pushed it back in and verified its hooked up and no air comes out.

"Installed control board that American home shield, sourced and new drain pump tested and unit is working properly.

"Customer complaint is, STOPPED MID-CYCLE, WON'T UNLOCK. Inspected and tested. The door is still locked. UI turns on, but doesnt start or unlock door. I put into error mode and theres a 9C2 stored error, which is a power error. I have 120V at the main board. The main board has failed. Customer approved repairs. Installed new main board and tested. Washer is working great. Washer is now fixed."

Making loud noise during tumbling. Disassembled unit and found one of the back rollers was seized and chewed up. Quoted for new roller installed new roller, cleaned up all the rollers and idler and lint inside unit reassembled and tested units working properly now.

"Customer complaint is, NOT GETTING UP TO TEMP. Inspected and tested. Found the bake element is fried. Customer approved repair. Installed new bake element and tested. Oven is heating great. Range is now fixed."

"In order to correct the issues, I replaced the heating coils and ignitor. I also performed a thorough cleanup, addressing any needed cleaning, as I found a significant amount of lint, which I vacuumed. I confirmed that the vent is clean, and it does allow the heat to flow. I am not aware of the history of maintenance for the vent pipe. I recommend cleaning it if persistent issues arise. Additionally, I adjusted the door as needed, ensuring that it now closes properly and heats up effectively.

"Not igniting. Found the hole that gas goes through on burner cap plugged with mineral deposit. I cleaned that out, it ignites great now. I called owner and let him know."

Customer had the parts disconnected the unit removed. installed new switch assembly cycled and tested all burners working correctly.

"Customer complaint is, NOT HEATING, TOO HOT WHEN DOES HEAT. Inspected and tested. Found one of the wires to the heating element is melted. I repaired wire and tested. Dryer is now heating and cycling between 220F and 130F on timed dry high heat and airflow on outside of house is 17mph. With vent disconnected, heat is cycling between 180F and 120F. The vent is 30-40 feet long. I advised customer to clean vent and advised it might not get any better with the long vent and recommended customer try and reroute vent to make it shorter."

The start button on the user interface was not working. Today I replaced the user interface.

The dryer was making a clicking or tapping sound or maybe even a rubbing sound. I was hard to pinpoint. I took the whole dryer apart and oiled the rollers. I put it back together and it sounds better. The rubber seal on the door was pulling out. I soaped it up and pushed it back in.

The customer said the freezer is warm and the door is not closing tight. I found the top bin was not put in right. I put the bin in and now the drawer closes tight. I took a temp of the freezer. The temp at the time was 25 and dropped down to 20. Ice is frozen in the freezer and bread. There was not much food in the freezer.

"Customer complaint is, NOISEY WHEN DRAINS. Inspected and tested. When drain pump turns on, its loud and chattering. I ran washer through test mode and its draining, just loud. I removed the hose from the drain pump and didnt find anything in it. The impeller feels loose. I turned the drain pump on and I can stop the impeller with my finger. The drain pump is failing. Customer approved repairs. Installed new drain pump and tested. Washer sounds great. Washer is now fixed."

Customers complaint unit not heating for bake. Cook top works properly. Found the back igniter is getting 120v to it but wont fire up. We have a bad igniter. Quoted blue book for new igniter. Customer approved installed part. Once installed tested multiple times made sure its working correctly.

"Customer complaint is, NOT DISPENSING SOAP ON COLD CYCLE. Inspected and tested. The dispenser is all gummed up with liquid detergent. Customer switched detergent and has been having issues sense with using cold water. I cleaned out dispenser and can run water through it and it creates a good siphon and sucks all the water out. I advised customer she is going to need to use a hotter water, less detergent or switch back to the soap she was using before. The dispenser is working as designed, just the detergent is getting thick with the cold water and not able to create a siphon and run out."

"Customer complaint is, IT WILL NOT TURN ON AS IF IT'S GETTING NO POWER. Square Trade had sent a new control panel and main board to the customer. Inspected and tested. Found the control panel had failed. Installed new control panel and tested. Dishwasher is working great. Dishwasher is now fixed.

The ice maker will not make ice. I found the ice maker was not cycling. There was ice in it and some frost. I put into defrost but it was not melting. I defrosted the ice maker and removed it. I installed the new ice maker.

Installed part from last diagnosis once it was installed tested multiple times. Its working properly now went through test mode. Everything is working correctly.

Returned with the rebuilt board. Installed cycled and tested. The unit preheated to temp with no issues.

Customer stated the front and back burner on the left side of the stove is not functioning correctly.Cycled and tested found both lighting hard. Tried cleaned my up the area with a wire brush. Still could not get the burners to light. Replaced both oriface holders on the left side. Cycled and test both worked as they should.

"Customer stated the unit would run halfway through a cycle and stop, sometimes the unit would not fill. Customer said the last few uses the unit worked as it should. Checked and found a code for a no fill and no drain .Replaced the supplied water valve. Cycled and tested, unit filled and drained as it should."

"Not draining for the past week. Found a bad drain pump. Replaced the pump, now it drains awesome. Submitting as needing autho per RJ. Ticket attached. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Customer states the ice maker is not working.Made sure ice maker was turned on, jumped the unit for ice harvest, then unit filled with water. Door switches work informed the customer to allow 24 hours ; saved tckt"

"Returned with parts, found the ice maker full of ice, customer wants to wait before putting parts in. I pushed the door switch back in its place to see if that was the cause of the ice maker not working, the customer will call back if the unit stops making ice in the next week or two ; saved tckt , states that autho needed"

Wrong belt order need to come back .; schdld next appmnt for 2/8 THU !

"Randomly giving runaway temperature error. Sometimes in the first few minutes, sometimes later, but its never overheating. Ordered new clock and overlay. Coming back Thursday afternoon to install. Ticket created. ; ordrd 1 316419141 (Clock overlay) and 1 5304509983 (Clock)"

"Not running. 29 year old dryer. Found a broken belt and pully micro switch. Switch would have broken when belt snapped. Needs #WE04X0532 and WE12X10014. Cant locate WE04X0532. DW can you locate part and contact owner with quote? We also need to make sure owner has access key to open up dryer to do repair. She is currently looking for key. Not sure where it is at the moment. Also, its a coin operated dryer so that needs to be factored into quote. ; saved tckt"

"Washer leaking. Found a leaking drain line and transmission. Quoted for both, and clutch. Owner selling house so they would like to fix it. DW Im trying to find someone who has transmission. Ticket attached. Can you please order the parts 3360630, 3951311 and PART: WPW10096921 and contact owner to schedule return visit to install parts? ; saved tckt"

"Unit is not cooling. Compressor wont kick on. Its getting voltage to the start relay. Customer replaced capacitor and start relay. Tried using the hard start and still one kick on. Ohmed out the compressor reading out to 4.5 8.8 and 10.6. Which doesnt make sense for, this compressor and is testing bad. Quoted customer for new compressor replacement. Customer approved ordered part and rescheduled. Also ordered new start relay in capacitor just in case.; ordrng 1 TCA35931726 (COMPRESSOR **)"

"The customer complained that the machine does not spin strongly enough and has run twice. Upon inspection, I noticed the motor getting hot, along with black material forming from the belt underneath and a loose belt, indicating a slipping belt. I provided the customer with a quote for a motor and belt, but they decided to go with just the belt kit. I have ordered the belt kit from Dey.959P3SPEED QUEEN IDLER LEVER/BELT KIT; ordrd 1 959P3 (959P3)"

"Washer having issue again. Last time I was here the valve would hum but not energize and fill. Theyve been having a problem now where it doesnt fill again. When I got here I confirmed thats happening. I put into test mode and all components run great. Only error is E54. Inverter error. Quoted for new inverter, and explained no labor if they would like that replaced, otherwise I can uninstall the water valve if they dont want to put this much money into it. Spoke with GE tech support and they said that they would go with inverter board if thats the only error I have. After taking out of test mode it actually runs great now. They would not have done the repair had they known it needed both parts. They are junking washer. I uninstalled valve and will return it. Please refund the labor and parts. They understand initial trip charge wont be refunded. ; saved tckt"

"Not draining for the past week. Found a bad drain pump. Replaced the pump, now it drains awesome. Submitting as needing autho per RJ. Ticket attached. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

The ice maker is not making ice. I put into the test mode and the ice maker had the e2 ice maker failure. I ran test and the ice maker will not move. It needs the ice maker. I went to Dey and got an ice maker then came back and replaced it. I ran the test again and now it works fine. ; ordrd 1 W11658802 (I/M ASSY)

The freezer evaporator fan is not running. If I turn the blade then it starts up. I tried a new board but it does the same thing. It will need a new fan motor assembly. ; ordrd 1 WR60X10307 (EVAP FAN MOTOR (STANDARD SXS) AC)

"Customer complain freezer not staying cool enough. Refrigerator seems fine but not making ice. The freezer is about 20 to 30?. There was a bunch of ice buildup around the evaporator fan. Were getting powered to the evaporator fan just not running will need new evaporator fan customer also complaint is wasnt able to turn off alarm and keeps on going off and issues with random times and other fans operating and requesting control board also. Once parts are approved, schedule customer.Fan 12023002Board 12029339; snapped 4 QuickPics, states that autho needed"

"Replaced broken damper assembly, and that works great now, but found a leaking water tank. Ordered that. Coming back to install on Friday. ; ordrd 1 WR17X11176 (Water tank assembly)"

"Customer states the drum will intermittently not turn, can push the drum and it will turn.Unit was stacked, removed the unit and disassembled checked for debris in causing any issues. Need 2 hours for this jobNeed parts 565122 motor, 562079 belt ; snapped 1 QuickPics, states that autho needed"

"Customer said the unit stopped cooling, removed the cover and found the compressor running, the unit was making gurgling sounds. All the lines are corroded from salt for the pool.

"Customer stated the light work last time, before repair. Checked for power at the switch(ok) checked for power at the light (ok) the light bulb is likely burned out, customer will check and see if a new bulb fixes it.

Unit was down due to a bad LID switch after replaced it machine went back to operation run good.

The complaint is the washer would not drain and spin all the way out. I sucked the water out and then removed the drain filter. I found stuff stuck in the filter. I replaced the whole pump assembly because the pump was worn out. The washer drains good and spins. No more issues found.

Unit making noise when turning. Disassembled had to clean out dryer. It was full of debris. Removed the back vent and cleaned. Cycled and tested after the unit is a lot more quiet

Installed all the parts after and tested multiple times. Everything is working properly now.

"Not filling with water, and wasnt doing a final rinse and spin. Ended up finding that the cold water had been shut off. When I turned the water back on, it fills great now for hot and cold. Excess suds. I recommended using afresh to clean them out, or veggie oil. Runs great now."

"Water not dispensing and icemaker not making ice. Temp was at 35 in ff. I ended up finding the waterlines in the ceiling of the fridge were frozen, as was the tank. I used my steamer to defrost it all, and then dispensed 8 glasses of water from dispenser, and then did ice fill test and this time it filled with water. Before steaming it all, when I tried, no water filled the icemaker. I told customer I changed temp to 37, and also recommended every hour today dispensing water into a couple glasses, just to really clear out the extra cold water in the tank and lines."

Replaced bad water valve and leaking filter. Now it doesnt leak and it fills great.

"Customer complaint is, ICE MAKER NO LONGER MAKING ICE. Inspected and tested. FF compartment temperature is 38F and freezer is 0F. Found the ice maker is giving a E2 error and not cycling. Ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

"Customer complaint is, F2,E2 FLASHING, ALL OF A SUDDEN. Inspected and tested. Display is flashing F2E2. This is a UI error. Power cycling did nothing. I disassembled door and inspected UI board and dont see anything visible wrong with it. I did the test from the tech sheet and it says to replace the UI board. Customer approved repairs. The new board came with a jumper wire, so I didnt need the other one I ordered. After removing the UI board, I found its all corroded around one of the buttons. I installed new UI board and tested. Dishwasher is working great. Dishwasher is now fixed."

"Customer complaint is, IM IS NOT WORKING. Customer said it was making a grinding noise and not making ice. She defrosted with a hair dryer and then it started working again. It started grinding again and she hit it with her fist and then it started working again. Inspected and tested. FF compartment temperature is 39F and freezer is 2F. I cycled ice maker and it dumped cubes and filled with water again. I found a service bulletin for a frozen fill tube and it says to update the software so the fill tube heater stays on longer. I hooked up SmartHQ and theres a software update available. Customer approved repairs. I updated software and installed new ice maker. Tested and ice maker cycled and filled with water. Ice maker is now fixed."

Dishwasher dead. Ended up pulling out dishwasher and found that the outlet its plugged into is dead. I plugged dishwasher into another outlet and it turns on great. Customer will have electrician come out to fix outlet its plugged into.

"Customer complaint is, WATER COLLECTS IN THE DRUM AFTER LOAD IS COMPLETE. Inspected and tested. Found the valve is leaking into the drum. Installed new water valve and tested. No more leaks. Washer is now fixed."

"Dishes have a white film on them. It looks exactly like hard water deposit. I did a water quality test and it tested soft. It was 3, on a scale of 0-25, 25 being the hardest. Tenant stated they have had no issues with water softener and keep up with softener salt. They use cascade detergent, and fully clean plates before putting them in the dishwasher. They havent tried dishwasher cleaner. I recommended the following: I adjusted the rinse aid so that it is on a high setting. They will switch to finish detergent, and run a finish dishwasher cleaner through it. They will also leave sauce on their plates, so that detergent fully activates. I ran it. The dispenser works. It fills great, circulates great, heats great and drains great. There are no parts to replace on this. If after a week they see no difference and still have residue on dishes, I would recommend having the water softener double checked, and if that is truly good, then replace dishwasher. If softener turns out to be not functioning correctly, I would get that fixed and then see if the film issue on dishes goes away. I did notice hard water deposits around sink faucet and other things on the sink, so I would strongly recommend getting softener serviced to make sure its working properly before replacing dishwasher.

"Customer complaint is, JUST HUMS AND WILL NOT DRAIN. Inspected and tested. Found the drain pump has failed. Installed new drain pump and tested. Washer is draining great. Washer is now fixed."

"I installed a new ice maker and motherboard provided, tested cycles, and filled it with water. WORKING GOOD.

Customer complaint lights not working. On arrival bulbs were out. Customer tried changing bulbs and the bulb broken side. Reciprocals changed out. Reciprocals and new bulbs. Everything is now working properly.

The dryer powers on but does not start and tumble. I pulled it apart and found the duct thermostat fuse popped again. I replaced the fuse and the dryer runs. I verified the blower is clear and the duct is hooked up. I added pictures of the install. The customer said a duct cleaning company came out to clean the duct but could not pull it out because the gas line is copper and not flex. They are having a plumber come out tomorrow to install a flex line then the duct cleaners will come back and clean the dryer duct from the inside. I powered the dryer on and ran it but only on air only. I did not want to take a chance and pop that thermo fuse again.

The middle front burner would not spark. I found the switch was broken. I replaced the rest of the micro switches. All the burners test good now.

The customer said sometimes the washer stops mid cycle and they get the code Oe. He said sometimes it also will not start. I started the washer and it filled and started to wash. He was not sure what the other codes were. I ran the washer and it filled and started to wash. I then tried the drain and spin. The drain pump just hums but does not drain. I removed the filter and inspected the impeller. The drain pump is clear but the impeller was bad. I quoted for the repair then replaced the drain pump. I ran it again and it washed then I did a spin. The washer drained and started to spin. It got down to 9 minutes and was at 9 for about 6 minutes. The washer would spin slowly then stop and crept repeating this. Eventually it ramped up in the spin and then moved off of 9 and counted down then finished. The bearing sound good. I had the washer empty.

The dishwasher is not heating. After testing I found the heater is bad. There is no fault codes. I replaced the heater and tested the dishwasher. It now heats good.

"Unit is dead getting power to the unit. Tried turning power on and off 10x and nothing. Tried hooking up smart HQ. Same thing happened. Nothing would respond to it. Explained to customer. These were common for the display board and control board having an issue. Explained that its testing like a bad display board for a display board but informed him it is a possibility that he needs a control board also and gave him a quote for worst-case scenario. He understands and approves, ordered part and reschedule.; ordrng 1 WD21X31910 (CONTROL BOARD - display)"

Customer said the unit stopped working found the main fuse blown. Quoted customer new door latch kit. ; ordrd 1 5304523455 (Door latch kit)

"Returned with part, removed the covers and installed the part, put the unit on the same settings as last time and the exact same clothes in the unit to test. The unit filled with out coding out, ran. The customer is going to try it this weekend and call if it is not working. ;"

The damper is noisy. The damper is loud and is failing. Im order the damper. WPW10479155; ordrd 1 WPW10479155 (EVAP FAN MOTOR (NON-STANDARD TM REAR WALL))

"Customer stated the ice maker has been freezing up. Found the customer has added ice to the ice maker drawer. Got pictures of everything including the boards. Talked with customer and informed him the refrigerator will need to be defrosted so the fill tube and ice maker can be inspected. The customer is also going to change the water filter on fridge changed and the water filters for the house changed. Also informed the customer the copper supply line going to the refrigerator should be replaced. Customer thinks the valve that is supplying the small copper valve is one of the saddle valves, the customer is going to look into have the line and valve replaced. ; snapped 6 QuickPics, states that autho needed"

"No success with the parts I ordered; in order to correct this issue, the unit alarms TE1, TE2, TE3. I will need to order a control board. The part has been ordered: Dryer Electronic Control Board EBR85130502, Part #EBR85130502; used 1 3369548 ( PCB) from stock"

"Customers complained is craft ice leaking and not making ice verified complaint and found that the icemaker is actually broken so its leaking out right when it tries to fill because its broken. We need new icemaker assembly to repair the issue. Customer is also complaint is white staining which is hard water staining theres nothing I can do for that explained to customer to make sure to say out the soft water thats all you can do. You can try cleaning visible stuff with vinegar or cleaner, but thats about it. Quoted for a new icemaker customer approved, ordered and rescheduled.; ordrd 1 AEQ73449909 (I/M ASSY)"

"Customer complaint is, NOT WORKING. Customer said the top oven broil element was stuck on and wouldnt go off unless they turned the breaker off. Inspected and tested. Found the transformer on the relay board is fried. Theres 2 boards and I cant figure out which one it is on the parts diagram for a part number. I need the board thats on the right side and controls the top oven. I attached pictures of the board needed, and removed it just in case we need to send it in. Can someone find this board, or get me information to send this one in. Please schedule me 2 hours on my return trip. ; saved tckt"

"Customer complaint is, LEAKING OUT THE DOOR? OR FRONT SOMEWHERE. This is a stacked washer. Inspected and tested. Found the door gasket has a hole in it. Quoted customer $436. to install new door gasket. Customer approved repairs. This is a stacked washer, and theres not enough room in here to get my cart in here to remove the dryer, so customer is going to remove it before I come back. Customer requested return trip for Monday February 12. Please schedule me 2 hours. ; ordrd 1 4986ER0004G (BELLOWS)"

"The customer complained that the unit is freezing vegetables. Upon investigation, it was found that the damper motor is not functioning, causing the cold air to transfer from the freezer to the refrigerator. Additionally, the condenser fan motor is making loud noises and will need replacement. Here is the list of parts to be ordered from Dey:Part Number: 241600906 - DAMPER ASSYPart Number: 241639502 - BLADE-CONDENSER FAN242018301Frigidaire MOTOR-CONDENSER FAN; ordrd 1 241600906 (DAMPER ASSY) and 1 242018301 (MOTOR-CONDENSER FAN) and 1 241639502 (Frigidaire BLADE-CONDENSER FAN)"

Leaving black marks on clothes. I took apart the dryer. SQ had sent a new drum and lint filter. I replaced both. Also vacuumed out dryer and cleaned it. Vent wasnt attached. Attached that too. The vent in the back inside of the dryer is rusty and charred and Im certain thats causing the majority of the stains. I cant find the part number. I included a picture of it and circled it on parts diagram. Too blurry to see part number though. DW can you find the part number and get authorization? ; O-emld tckt

"Customer states the ice maker is not working, removed the ice bucket and cover found ice maker mold had no water in it, the fill tube had ice on the end of it, removed the ice. The ice issue could have been a plugged water filter the customer changed it before I got there. The thermistor on the ice maker tested out of range. Tested the door switch and it seems to be not always closing all the way when the door is closed. Quoted the customer both the switch and ice maker. Customer is going to monitor the ice maker. If it starts making ice they will call , other wise the repair is approved ; ordrd 1 W11384469 (Switch) and 1 W10873791 (Ice maker)"

"When it runs it makes a loud hum and no heat. It will need the magnetron and diode. I called global microwave to get the part number but got no answer. I listed the OEM parts. Please call Global and get the part numbers then contact the customer with a quote. I called the landlord and told him it will be at least 265 dollars more to fix. He would like a quote. These are the Frigidaire part numbers. Magnentron 5304509470Dioed 5304509479; snapped 1 QuickPics, states that autho needed"

"The machine broke a belt, likely due to the customer washing a mat floor . I have ordered a belt kit for the repair from DEY. The part number is 959P3.; ordrd 1 959P3 (SPEED QUEEN IDLER LEVER/BELT KIT)"

"Fan in freezer has been loud the last week and getting louder. I took temps. Its 29.4 in freezer and 45 in fresh food. Took evaporator cover off in freezer and found evaporator encased in ice. I put it into service mode and thermistors all passed test, and in defrost the heater came on. Sizzled. I steamed off evaporator, and looked up bulletins. Theres a bulletin for this issue. Consulted with RJ. Doors are lined up, seals are good, and drawers/baskets are good. Explained to customer that it either has a sealed system issue, or needs a kit. Ticket estimate for kit attached. They will think about it and get back to us. ; saved tckt , states that autho needed"

"Customer complaint is, NOT GETTING UP TO TEMP. Inspected and tested. Found the bake element is fried. Quoted customer $291. to install new element. Customer approved repair. Part on order. ; ordrd 1 W10779716 (ELEMENT - BAKE (STANDARD))"