Service History 14 - Omega Force Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Hastings, MN 55033

Delton

Job Details: 03/13/2024

"Installed new suspension rod kit. Tested, washer is working good."

We serviced a

LG WASHER

Model WT7155CW

Near Maplewood, MN 55109

Hyrum

Job Details: 03/13/2024

Customer states that they were standing water during a spin cycle on the machine. Tipped machine back and didnt see any signs of leak internally. Turn machine on and let it run through a quick cycle and it didnt seem to leak. Turn it on the Maxville setting and filled it all the way up.during the drain after this fill water started coming up from the floor drain underneath the machine. This is a plumbing issue not a appliance issue. Informed customer of findings and let them know that they will need to hire a plumber to fix this. There is no leak with the machine.

We serviced a

SPEED QUEEN WASHER

Model AWN63RSN116TW01

Near Buffalo, MN 55313

Matt

Job Details: 03/13/2024

"WASH SPIN LID LOCK BLINKING. Customer said it gives the error after completing the cycle. It was giving the error after using every time, but ever sense they called it hasnt given the error to get a video. I cant get it to give an error while testing. I called tech line, and he had me check continuity on the motor board and it tested good, so without knowing what error there was, he didnt recommend replacing anything. I advised customer next time it happens to get a video and let us know what it is."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Saint Paul, MN 55128

Hyrum

Job Details: 03/13/2024

"Plastic cover on the consul was lifted up, and the adhesive pulled away, making it very difficult to press the buttons. Replace the consul with the new part that I had. Installed everything and put it back together. Tested the buttons and working much better. Complete."

We serviced a

GE DRYER

Model GUD27ESSJ0WW

Near Saint Paul, MN 55104

Hyrum

Job Details: 03/13/2024

Opened up machine and replaced the failed belt with a new part. Ran the machine through a quick spin cycle to test and it worked well. Machine seems to be good!

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061UG/AA

Near Blaine, MN 55434

Phillip

Job Details: 03/13/2024

LC leak error code. I found the water inlet cover had fallen off. Water was leaking out the side. I put the cover back on tight. Tested and now its working good.

We serviced a

BEKO REFRIGERATOR

Model BFFD3624SS

Near Minneapolis, MN 55418

Phillip

Job Details: 03/13/2024

Complaint was for the frost building up. Both sections are cooling and the customer did not notice an issue. The freezer evaporator has normal frost pattern. A huge block of ice was on the fresh food back wall. Beko tech advisor said it could have happened from a door ajar too long. The customer did mention the door has been ajar a few times. For now I defrosted the ice. If it comes back we need to call tech line and have the sensors checked.

We serviced a

BLOMBERG++ WASHER

Model MISSING

Near Minneapolis, MN 55408

Nate

Job Details: 03/13/2024

Not agitating spinning. Found the belt had come off. I reinstalled the belt and now it runs great.

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT1

Near Minneapolis, MN 55416

Nate

Job Details: 03/13/2024

Replaced bad gasket. Ran it on a rinse and spin. Works great now. No leaks.

We serviced a

WHIRLPOOL DRYER COIN OP++

Model CEM2745FQ1

Near Saint Paul, MN 55104

Hyrum

Job Details: 03/13/2024

"On arrival, customer states they need me to check that the timer was set correctly on the machine and stated that the machine had thrown a breaker a couple times. Opened up the timer and inspected it. It was set for 45 min cycles and was operating correctly. Opened up the machine and looked for possible shorts but didnt find any. Checked customer venting and found it to be very blocked. Cleaned vent and informed customer. Tested machine and it seems to be working properly now."

We serviced a

SPEED QUEEN DRYER

Model ADE3SRGS177TW01

Near Hastings, MN 55033

Delton

Job Details: 03/13/2024

"Noisy dryer. Installed new rollers, idler pulley and glides. Dryer is quiet now. Checks good."

We serviced a

BEKO REFRIGERATOR

Model BFFD3624XSS

Near Minneapolis, MN 55410

Nate

Job Details: 03/13/2024

Replaced broken flipper and closure. Door closes great now.

We serviced a

GE DISHWASHER

Model Pdt715syn2fs

Near Woodbury, MN 55125

Hyrum

Job Details: 03/13/2024

Replaced pump and put seal and checked it. After pulling the pump off and putting it back on now the output seal is not sealing and will need to be replaced as well. Will return today to get this fixed.; ordrd 1 WD24X33918 (Output seal elbow)

We serviced a

KITCHENAID REF BUILT IN++

Model KSSC42QVS00

Near Dayton, MN 55327

Phillip

Job Details: 03/13/2024

The issue is the water does not dispense and it may not be making ice. The user interface is also not working. I found a bad capacitor on the main dispenser control. I replaced the capacitor. The water and UI is working. I advised them to wait and see if it makes ice. ; used 1 CAP-BOARDREPAIR (BOARD REPAIR CAP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Elk River, MN 55330

Matt

Job Details: 03/13/2024

"THE MACHINE MAKES DIFFERENT SOUND, STOPS MID CYCLE, ERROR CODE F7E1. This is a tachometer error. I installed new actuator and splutch and tested. Same result. It either gives me a F7E1 error, or says its done. Theres a service bulletin for this issue. Washer needs a new motor part number W11026785 and capacitor part number W11395618. Please call in for authorization. ; saved tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS/XAA

Near Sauk Rapids, MN 56379

Brandon

Job Details: 03/13/2024

"Returned and checked for the water leak, pulled the unit out and found water leaking down from the two lines going into the ice maker on the back of the refrigerator. If part is available the customer would like a quote on repair ; saved tckt"

We serviced a

HOTPOINT WASHER

Model HTW240ASK6WS

Near St. Cloud, MN 56301

Brandon

Job Details: 03/13/2024

"Customer states there were lights flashing. Checked and found the unit was over a drain and was out of balance, moved forward and adjusted the rear feet. Found oil on the floor. Checked and found the gear box was leaking. ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rockford, MN 55373

Matt

Job Details: 03/13/2024

"INSERTED A LOAD TO WASHER AFTER STARTING THE CYCLE THE LIGHT WENT FROM START TO FINISH. Theres a service bulletin for this issue, it says to check motor and capacitor. The motor ohms out failed, also theres oil underneath on the gear case and splutch. When I turn the drum its extremely loud. Washer needs a new gearcase part number W11449840, motor part number W11026785, capacitor part number W11395618, splutch that they already sent to the customer and a new agitator part number W11510461 because I cant get the old one off and it will need to be cut off. Please call in for authorization. Please give me 2 hours if I go back. I took the 2 parts with me that were sent to the customer. ; saved tckt"

We serviced a

KENMORE DRYER

Model 110.78532700

Near Minneapolis, MN 55406

Delton

Job Details: 03/13/2024

"Dryer issue is noisy/ not heating. Noisy gas valve needs replacement. Customer approved estimate, ordered part and rescheduled visit.; ordrd 1 W10823508 (GAS VALVE ASSM COMPLETE)"

We serviced a

MAYTAG WASHER

Model MDWB835DW0

Near Osseo, MN 55311

Nate

Job Details: 03/13/2024

"UI is dead. Went through all the troubleshooting steps. Found the main pcb is good but UI is bad. Customer has been without a washer for a bit and told me if it wasnt something that could be fixed today, they would not want to fix it, but instead replace. When I found the UI they asked what it costs and I told them what it retails for. They asked if anything else could be going out in the near future. They said its been loud. I looked underneath and found a uniform line of oil built up sprayed around the inside of the cabinet, coming from gearcase. I let them know thats a sign that the gearcase will eventually need to be replaced, and they said for sure they do not want to fix it. They want to go the route of buying a new one. Please submit to WHE that customer will be replacing washer. ; saved tckt"

We serviced a

ELECTROLUX DRYER

Model EFMG627UTT1

Near Minneapolis, MN 55447

Nate

Job Details: 03/13/2024

"Taking 6 hours to dry clothes. Found a good deal of moisture inside dryer. Bulkhead is clean. Then noticed that lint trap is completely plugged with dryer sheet residue. Took airflow test outside, and it was zero. The vent flap outside wouldnt even open, due to zero air flow. I then scrubbed off lint screen, and then did airflow check again, and it was 13 mph. The screen ripped though when I was scrubbing it, so we need to have square trade send a new screen to customer. Also need to return parts that square trade sent. DW can you have square trade ship customer new lint screen? Looks like mid south appliance parts has one. 5304513574; O-emld tckt"

We serviced a

GE DISHWASHER

Model Pdt715syn2fs

Near Woodbury, MN 55125

Hyrum

Job Details: 03/13/2024

We serviced a

LG REFRIGERATOR

Model LFC24770ST.ASTCNA0

Near Saint Joseph, MN 56374

Brandon

Job Details: 03/13/2024

"Customer states the unit is not cooling.Removed the freezer door and drawer. Found the evaporator was warm with the unit running. Pulled the unit out and checked the amp draw on the system. Found the compressor was running, and had an amp draw. The compressor is noisy. ; O-emld tckt"

We serviced a

LG WASHER STACKED++

Model WM3670HVA

Near Maple Grove, MN 55369

Phillip

Job Details: 03/12/2024

"Tub is s full of water, drain pump noisy. Drained water. Needs pump. Replaced drain pump, checks good.

We serviced a

WHIRLPOOL DRYERVENTCLEAN++

Model WED70HEBW0

Near Cold Spring, MN 56320

Brandon

Job Details: 03/12/2024

Cleaned out the dryer vent. Cleaned up the area after.

We serviced a

GE DISHWASHER

Model GSD6260J10SS

Near Minnetonka, MN 55343

Adam

Job Details: 03/12/2024

Customer is complaint is leaking out the front. It was a bunch of soap leaking out the front. On arrival open the door and its crazy amount of soap. checked the food disposal to see if the plug was knocked out. The plug was knocked out. Its just customers using the platinum packet. Also customer ended up putting a container in there with extra dish soap. Explained platinum packets have a lot of dish soap plus adding more dish soap will definitely cause this issue. They do rinse their dishes before putting them in the dishwasher. I suggested getting more of basic packet to put in the unit ran unit cut it with vegetable oil and got the suds out. Never leaked once while running it multiple times. Explain to customer being on the ninth level I would suggest putting some water sensors underneath it to be safe

We serviced a

UNKNOWN WASHER COIN OP++

Model MAT14PDAWW1

Near Minneapolis, MN 55414

Phillip

Job Details: 03/12/2024

"D5 error coin mech. was defective. Ran diagnostics, called tech line. Put it into free mode, bypassing the mech. Unit is working. Property manager okayed the free mode."

We serviced a

LG DISHWASHER

Model LDFN4542S

Near Saint Paul, MN 55104

Delton

Job Details: 03/12/2024

Found that the control lock was on and locks out the touch panel from buttons being pushed. Showed customer how to turn on and off the control lock so they know how to turn it off/on if it happens again.P1 is just a download cycle which would need an app. Told them to use the other cycles besides that one. Tested and dishwasher starts and is working good.

We serviced a

GE RANGE

Model JGB660EP1ES

Near Cottage Grove, MN 55016

Delton

Job Details: 03/12/2024

"Replaced control board, tested and oven preheated and is cycling heat normally. Oven is working good."

We serviced a

SPEED QUEEN WASHER

Model AWN632SP116TW02

Near Minneapolis, MN 55441

Phillip

Job Details: 03/12/2024

"Installed new pressure sensor. Lid switch intermittent, adjusted it and its now activating consistently like it should. Unit tested, checks good."

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Fridley, MN 55432

Hyrum

Job Details: 03/12/2024

"Customer states its no longer heating after repair. Opened it up and discovered that the heating element had failed again. Replaced it with another part from van stock. Machine is now working again. Checked deducting and made sure it wasnt blocked. It looked really clear. Its an elbow and then 7 feet of flex duct and then an elbow and it goes straight outside, and there was a good airflow outside.

We serviced a

FRIGIDAIRE FREEZER

Model FFU20F2VW0

Near North Oaks, MN 55127

Hyrum

Job Details: 03/12/2024

Replaced air tower with new part. Wired in the new heater to the existing defrost heater. Tested. Seems to be working. Complete.

We serviced a

ASKO++ DISHWASHER

Model D5534XXLFI

Near Edina, MN 55424

Nate

Job Details: 03/12/2024

Replaced bad main pcb. Runs great now.

We serviced a

GE REFRIGERATOR

Model GNE29GSKHSS

Near Otsego, MN 55330

Matt

Job Details: 03/12/2024

"NOT COOLING. FF compartment is 53F and freezer is -6F. Found the FF evaporator fan has failed. Installed new FF evaporator fan and tested. FF is starting to cool. Theres a software update available, so I installed it. Refrigerator is now fixed.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near St. Cloud, MN 56303

Brandon

Job Details: 03/12/2024

"Customer stated the dryer vent would not stay on, also the feet for the dryer kept falling off. Found the feet for the dryer were not screwed in more than a thread, adjusted all 4 feet, made sure it was level. The dryer vent was not clamped on. Put a clamp on each end."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf535smbm00

Near Saint Paul, MN 55115

Hyrum

Job Details: 03/12/2024

"Customer states unit is not making ice. Tried to get ice let to cycle and originally it would not, but gave the rake a little push and then it would not stop cycling, but wasnt triggering the water valve. Replaced icemaker with a new part from truck stock and tested. Cycled right away. Seems to be working perfectly.

We serviced a

AMANA REFRIGERATOR

Model ARB8057C

Near Saint Paul, MN 55109

Hyrum

Job Details: 03/12/2024

Customer states it will occasionally stop running for several hours. Opened up machine and it appears that in the defrost mode the timer was not advancing. Replaced defrost timer with new part and tested. Machine seems to be working properly.

We serviced a

LG DISHWASHER

Model LDFN3432T

Near Minneapolis, MN 55403

Nate

Job Details: 03/12/2024

"Dishwasher didnt circulate water as well as before. Ended up calling tech support. They said to check and see if dishwasher is level. I checked and it wasnt level. I leveled it out and ran it, and did the bowl test on top and bottom racks, and bowls filled up all the way with water within a couple minutes. You can hear it circulating much better now."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Sartell, MN 56377

Brandon

Job Details: 03/12/2024

"Returned with parts, installed the gear case and the clutch, found the actuator has a broken arm, replaced. Ran Calibration, cycled and test the unit works as it should.

We serviced a

GE RANGE

Model CGS750P4M3W2

Near Sartell, MN 56377

Brandon

Job Details: 03/12/2024

Customer states the back filler panel would not go on.Started the screw in each hole that was used for the panel . Installed the panel. WORKING GREAT.

We serviced a

BEKO DISHWASHER

Model DIT39432

Near Wayzata, MN 55391

Adam

Job Details: 03/12/2024

"Customer complaint unit has a E1 code. This is a code for a leak. Pulled unit out. There is water in base removed water. Inspected unit nothing cut and dry saying its leaking. There is some water drips from the front of the sump on hose. Which I have seen before. Ran unit for 50 minutes no leaks. Tightened up sump assembly definitely seamed loose. Looks like possible hard water staining on valve but never a drop. Filled and drained multiple times and no leaks. Explain to customer diagnosis so ran it multiple times and let us know if the air comes back ever if not, unit is working great."

We serviced a

ASKO++ DISHWASHER

Model DBI564I.S.U

Near Wayzata, MN 55391

Adam

Job Details: 03/12/2024

complaint is not draining and was giving an error code. Tested unit could hear the dream pump making the awful noise remove the filter and then theres a yellow cap that is in front of the propellers on the drain pump. Remove that and was able to fish out a little seed or nut. All the propellers are not damaged reassembled then tested multiple times and unit is working properly now

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFWO

Near Champlin, MN 55316

Phillip

Job Details: 03/12/2024

"F3E1 water level system error. Replaced with truck stock. Cleared error codes. Ran diagnostics, checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dayton, MN 55327

Phillip

Job Details: 03/12/2024

Broken striker on lid lock mechanism. Replaced with truck stock.

We serviced a

BEKO REFRIGERATOR

Model BFFD3626SS

Near Minneapolis, MN 55418

Nate

Job Details: 03/12/2024

"E9 error and icemaker stopped working. I replaced the bad icemaker and ran through full service mode. It rotated and filled with water. Made sure temp settings are good, and recommended to customer doing some things to have better ventilation around fridge since its in an alcove."

We serviced a

GE REFRIGERATOR

Model PSS26MSTASS

Near Minneapolis, MN 55428

Nate

Job Details: 03/12/2024

Has been dripping from dispenser. Changed out generic water filter with oem that customer pre ordered. Ran a bunch of cups of water through with no drips. Cleaned gunk off of water dispenser.

We serviced a

GE WASHER

Model GFW650SPN4SN

Near Rice, MN 56367

Brandon

Job Details: 03/12/2024

"Parts supplied to customer, installed the WiFi board, after installing, plugged in the unit and the customer was able to connect to the machine. Unit is working as it should"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Buffalo, MN 55313

Matt

Job Details: 03/12/2024

"NOT FILLING WITH WATER. Dishwasher is filling, just not circulating water. The circulation pump has failed. Installed new sump assembly and tested. Dishwasher is working great. Dishwasher is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730pahz0

Near Ramsey, MN 55303

Matt

Job Details: 03/12/2024

WASH CYCLE WONT RUN. BASE FILLS WITH WATER AND SKIPS TO DRYING CYCLE. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

We serviced a

GE DRYER

Model GTX22GASK0WW

Near Maple Grove, MN 55311

Matt

Job Details: 03/12/2024

NOISEY. Found a metal sweatshirt pull stuck in the glides. Removed and tested. Dryer sounds great. Dryer is now fixed.

We serviced a

SAMSUNG DRYER

Model DV365ETBGWR/A3

Near Rogers, MN 55374

Matt

Job Details: 03/12/2024

STOPPED MID-CYCLE. Found the belt was broken. I disassembled and inspected and rollers and idler pulley look good. Installed new belt and reassembled. Tested and dryer is working great. Dryer is now fixed.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Chaska, MN 55318

Adam

Job Details: 03/12/2024

Customers complaint not heating. Removed the kick panel and started testing. Found the high limit cut off was bad. Customer approved estimate. Installed part. Once installed tested multiple times and working properly.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS0A

Near Eden Prairie, MN 55346

Adam

Job Details: 03/12/2024

Customer complaint is spray arm ended up melting. Office pre-ordered to spray arm. Installed part tested units working properly.

We serviced a

WHIRLPOOL WASHER

Model LXR9445JQ1

Near Burnsville, MN 55337

Delton

Job Details: 03/12/2024

"Found that the washer lid switch plastic was splitting causing the switch to not press down to advance or stop the cycle. Also found that the agitator dogs are worn out and only agitating half of the clothes. Replaced lid switch and agitator dogs. Tested and washer lid now closes and is fully agitating. Washer is working good

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Mendota Heights, MN 55118

Delton

Job Details: 03/12/2024

"I couldnt find or feel any shocking when i touched the range in many different places. I checked the back of oven to check the bake element terminals since i did replace that last time, and found that the power cord terminal block did short out (see picture) with the suppressor board. Would need terminal block, noise filter (suppressor) board, power cord.(Could that cause the shocking?)Customer would like to get a discount since we were out recently and Ivan had completely misdiagnosed oven and had long delays for repairing.PW: how do you want to handle this? If they approve estimate please order parts and reschedule customer.; saved tckt"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Plymouth, MN 55441

Phillip

Job Details: 03/12/2024

"Steam function not working, dishes coming out somewhat wet and dirty at end of cycle. Ran HAAS diagnostics. When pulled out, right side of the frame is damaged. Right front foot is broken off. The entire plastic base plate is also broken in several areas. It will need the base plate DD81-02038A main pcb DD82-01337B,sump assembly,case break DD82-01373A,sensor DD94-01062A. Please submit; snapped 8 QuickPics, states that autho needed"

We serviced a

SPEED QUEEN WASHER

Model AWNE9RSN115TW01

Near Saint Paul, MN 55105

Hyrum

Job Details: 03/12/2024

204383 tub assembly Lip seal failed again after repair. JR recommend to replace as an assembly. Please contact speed queen for parts. Thanks.; saved tckt

We serviced a

GE WASHER

Model NOTAVAILABLE

Near Eagan, MN 55123

Delton

Job Details: 03/12/2024

Found that it is leaking from bottom tub seal onto floor. Washer is old and the model/serial tag has rubbed off and cannot verify. Either way due to age likely parts are not availed.Washer not repairable.Called contact Daisy and informed her that was not repairable. She said she will wait for paperwork from office.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

LG REFRIGERATOR

Model LMXC23746S/01

Near Andover, MN 55304

Phillip

Job Details: 03/12/2024

"Not cooling, failed compressor. Icemaker was having issues as well. Needs new main board and compressor. Compressor TCA38151706Main rear board CSP30021034; snapped 2 QuickPics, states that autho needed"

We serviced a

ASKO++ DISHWASHER

Model D5534XXLFIUS

Near Minneapolis, MN 55419

Nate

Job Details: 03/12/2024

"Dishwasher was making loud grinding sound when it would start, and now it doesnt drain at all when you start or cancel a cycle. Part number for drain pump is . Gave initial quote to customer but explained our office will need to call to give official quote for drain pump install. Initial quote attached as estimate. ; saved tckt"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623AS6

Near Rice, MN 56367

Brandon

Job Details: 03/12/2024

"Returned with parts, removed the covers and installed the fan, with the unit running was able to see the there was water frozen running down from the ice maker fill tube. Removed and checked made sure the tube was tight suspect the issue was from the connection as the was was running down the back wall of the inside of the freezer. Customer will monitor to see if the isssue has been fixed. The fan is in the freezer is running as it should."

We serviced a

ASKO++ DISHWASHER

Model D5526

Near Chanhassen, MN 55317

Adam

Job Details: 03/12/2024

"Customer is complaint is not finishing a cycle and giving a F10 code. Pulled unit out on protective floor mat. Once it was out, notice a bunch of water in the base. Cleaned up the water then started cycle found right away. The water is coming from a hose on the motor. See photo looked up part doesnt look like part is available office will need to source part and update customer with pricing.484503 hose; saved tckt"

We serviced a

LIEBHERR++ REF BUILT IN++

Model 0922369-14

Near Minnetonka, MN 55345

Adam

Job Details: 03/12/2024

"Customers complaint is freezer drawer isnt shutting properly. We remove the food from it then remove the basket itself. Without the basket, it was shutting properly reinstalled the basket and found out the basket wasnt installed right or just popped up a little bit with it reinstalled correctly now its shutting the way it rollers. Everything else are great. Customer would like an estimate on the gaskets I added photos and part numbers I believe are correct will have to, double check to make sure see whats available and give a quote to the customer. Also change the temp from Celsius to Fahrenheit so they can read it properly.710921102 L/H gasket7109209 R/H gasket; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near St. Cloud, MN 56301

Brandon

Job Details: 03/11/2024

"Customer states the dryer is making a loud noise.Disassembled the whole unit found rocks and a large screw in the blower housing. Cleaned out and lubed both of the drum rollers. Cycled and tested, unit working as it should no noises."

We serviced a

BOSCH DISHWASHER

Model SHPM65W55N/01

Near Eden Prairie, MN 55346

Adam

Job Details: 03/11/2024

"Customers complaint is unit not draining properly. Also giving the 24 message. The message is for a bad drain. Verify complaint unit was giving a very weak drain. Unit is hooked up to air gap. Remove drain hose from air gap. Put unit and drain and now draining properly. Quoted customer to bypass air gap. Customer approved. Once the air gap was bypassed, tested multiple times to make sure it was working properly and no leaks"

We serviced a

SAMSUNG DRYER

Model DVE50R5400W/A3

Near Minnetonka, MN 55345

Adam

Job Details: 03/11/2024

Unit not heating. Part was preordered. Disassembled and found the heater is bad. Heater assembly was preordered. Called for authorization. They approved. Installed part. Reassembled and tested. Unit is working properly now.

We serviced a

SPEED QUEEN WASHER

Model AWNE9RSN116TW01

Near Monticello, MN 55362

Matt

Job Details: 03/11/2024

I filled washer with both hot and cold multiple times and its filling perfectly. I did the pressure sensor test and it worked perfectly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Monticello, MN 55362

Matt

Job Details: 03/11/2024

Found the water was shut off to the dishwasher in the basement. I turned it on and the valve is leaking. It looks like its been leaking for a while, thats why its shut off. I tested dishwasher and its working great. I advised the customer that the valve in the basement needs to be replaced as well as the garbage disposal."

We serviced a

LG WASHER

Model WT5680HWA

Near Big Lake, MN 55309

Matt

Job Details: 03/11/2024

LEAKING WATER. Customer is seeing water on the floor by the the front left corner. The bleach dispenser is in that corner and is plugged up with hair causing it to overflow onto the floor. I cleaned it out and tested. Bleach dispenser is draining great now. Washer is now fixed.

We serviced a

FRIGIDAIRE DRYER

Model FFRE4120SW1

Near Woodbury, MN 55129

Delton

Job Details: 03/11/2024

"Found that there was duster rag and fabric softner sheet stuck in blower wheel causing wheel to go out of balance and vibrate the dryer loudly and also not drying well because it is blocking the fins on the wheel.Cleaned out dryer, tested and dryer is now running quiet and heating and venting. Dryer is working good."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSYA

Near Waconia, MN 55387

Adam

Job Details: 03/11/2024

"Customer complaint is leaking water by the water valve. Customer already had unit pulled out has water damage behind the fridge from leaking see photo. Tested unit found that the water is leaking from the valve where it connects to the line quoted for new valve. Customer approved installed part tested multiple times, no leaks even ran the icemaker to make sure no leaks. Unit is working properly.

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505ESS0

Near Saint Paul, MN 55108

Hyrum

Job Details: 03/11/2024

For placed the burnt out motor and the cracked switch with new parts.testing machine and reassembled.machine is working perfectly now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near Minneapolis, MN 55418

Phillip

Job Details: 03/11/2024

Lower spray arm had fallen off. Ran through a test cycle/ diagnostic cycle checked good. Heating element tested good. We discussed different types of dishwasher detergent and cleaners that would help in this situation.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Minneapolis, MN 55439

Nate

Job Details: 03/11/2024

"Last time we installed the new main pcb, it was defective and wouldnt allow us to run through calibration or any tests, so we did a factory reset of original board and it made it to 11 minutes. Today I installed a new board and it allowed me to do the calibration cycle, and then full test mode. All components worked this time. I then put on a drain and spin and it progrsssed well through that. I then put it on a quick wash with a beach towel in it, and it started at 27 minutes and progressed all the way down to the final spin. I left when there was 1 minute left. Everything filling, agitating, draining and spinning good."

We serviced a

KENMORE DRYER

Model 110.77902792

Near Minneapolis, MN 55419

Nate

Job Details: 03/11/2024

Broken belt. Made sure pully was good. Cleaned and oiled rollers and cleaned out a lot of lint. Runs great now.

We serviced a

WOLF++ COOKTOP++

Model CT36G/S-2

Near Minneapolis, MN 55419

Nate

Job Details: 03/11/2024

"Right front burner clicks after you turn off burner. Ended up cleaning a bunch of mineral build up under and around burner. Now when you turn it off, it doesnt click anymore. Works great.

We serviced a

SPEED QUEEN DRYER

Model ADG3SRGS115TW01

Near Maplewood, MN 55119

Hyrum

Job Details: 03/11/2024

Igniter was intermittent. It seemed like it was not getting consistent or from the timer. After some extensive testing on the timer discovered the timer is not the issue. Went ahead and replaced the valve coil pack. This seem to resolve the issue. Ran it for a while and it seems to be working better now.

We serviced a

ASKO++ DISHWASHER

Model D5534

Near Saint Paul, MN 55105

Hyrum

Job Details: 03/11/2024

On arrival opened up the machine and removed the old leaking drain hose. Replaced with new part and tested. Everything seem to be working great at this time.

We serviced a

SPEED QUEEN WASHER

Model AWN43RSN115W01

Near Minneapolis, MN 55419

Nate

Job Details: 03/11/2024

"Customer said washer only fills up a couple inches on the heavy duty, large, cold setting. I ran it 4 times on that setting and it fills up 14. On small setting it fills up 4. I spoke with SQ tech support and they said thats correct. Another company replaced the pressure sensor a year ago for this issue. Since we couldnt get it to reproduce the issue, customer will use and if it has problem again in next 70 days, no trip charge for the return trip. Quote is attached. Best guess is it accidentally got set to auto fill. She fills it first and then puts her clothes in. On auto, which is next to large, it would only do a couple inches if no clothes are in there."

We serviced a

GE DISHWASHER

Model GDF530PMM0ES

Near Elk River, MN 55330

Matt

Job Details: 03/11/2024

WON'T RESPOND. UI is dead. I power cycled it and it came on after the third time. I hooked up SmartHQ and theres a software update available for this issue. Installed software update and advised customer if it happens again we would need to replace the UI board and possibly the main board.

We serviced a

JENN-AIR COOKTOP++

Model JGD3536GB00

Near Minneapolis, MN 55439

Delton

Job Details: 03/11/2024

I replaced spark igniter wire harness and then still had issues. Seems to be a grounding issue. I took off and sanded burners and ground wires to make sure good ground and then the nuisance sparking stopped and burners are working good.

We serviced a

SPEED QUEEN DRYER

Model ADG6HRYS118TW01

Near Minneapolis, MN 55438

Delton

Job Details: 03/11/2024

"Dryer would tumbles as soon as door was shut. Stuck relay on board. Replaced control board, tested and dryer is now running and heating correctly. Dryer is working good."

We serviced a

MAYTAG RANGE

Model MGR8875WS1

Near St. Cloud, MN 56303

Brandon

Job Details: 03/11/2024

"Customer states the unit is not getting up to the correct temperature. Removed the racks and checked the igniter, found the igniter had a low amp draw, cycled and tested. Found the unit only got about 130 degrees before the gas valve cut out. Found the igniter was on no gas. Unplugged the harness to the valve and plugged back in. Found corrosion on the one terminal. Plugged the unit back in and turned on the unit preheated, opened the door and checked the unit did not have any issues.

We serviced a

LG WASHER

Model WM2501HVA

Near Prior Lake, MN 55372

Delton

Job Details: 03/11/2024

Customer said that clothes would still be sopping wet would try and wash for 3-4 minutes then washer would shut down. As im here i ran diagnostics and all functions seemed to worked. I ran speed wash with a load for clothes and it completed and spun out clothes. Washer is working good as im here. Customer will use as normal and call back if they have further issues.

We serviced a

KITCHENAID RANGE

Model KGRS505XSS04

Near Maple Grove, MN 55369

Matt

Job Details: 03/11/2024

ORANGE FLAME FROM ALL 4 BURNERS. Customer said its not every time. Tested burners and flames are blue. I started preheating oven and it lit and flame looked good. I think its probably a humidity issue in the house. I explained to customer that orange flames can just be from high humidity in the house.

We serviced a

GE DISHWASHER

Model GDT225SSL0SS

Near Minneapolis, MN 55410

Nate

Job Details: 03/11/2024

"Dishwasher is unresponsive. Staff here said that maintenance took dishwasher apart and couldnt figure it out. I tried running it and it gave an 888 inlet error. Full of water though. I took apart air gap and found a big piece of debris blocking drainage. I cleaned it out, and tried to run it but dishwasher wouldnt run. I then put into service mode and ran through a full service mode and cleared error codes. After doing a reset, it runs great now."

We serviced a

GE DISHWASHER

Model GSD5940F00SS

Near Minneapolis, MN 55405

Nate

Job Details: 03/11/2024

Dishwasher having trouble draining again. Found a lot more sludge built up in the sump on the filter. Cleaned that all out again. Ran a few times and confirmed it drained great each time. All the water out.

We serviced a

WHIRLPOOL RANGE

Model SF362LXTS 0

Near Minneapolis, MN 55431

Adam

Job Details: 03/11/2024

Installed igniter from last diagnosis. Once installed tested multiple times for leaks and unit is working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rice, MN 56367

Brandon

Job Details: 03/11/2024

"Customer states the unit will continue to fill after the cycle is complete. Installed parts that were sent, cycled and tested after. Works as it should"

We serviced a

SAMSUNG WASHER STACKED++

Model WF42H5000AW/A2

Near Saint Michael, MN 55376

Matt

Job Details: 03/11/2024

"NOT WORKING - MADE A LOUD BANG AND DOOR WON'T OPEN. Customer replaced the inverter board last night because it was fried. Now it just fills and tries to tumble, but is struggling to turn and doesnt spin. I cant get it to give me any errors. I inspected wiring on back and dont see anything broken or frayed. I recommend replacing the hall sensor and main board. Customer is going to replace it themselves."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Minneapolis, MN 55413

Nate

Job Details: 03/11/2024

"Tenant said they got an F20 error which is heater or acu relay failure. Tenant said they unplugged washer and gave it some time and ever since then its run fine. That was a couple weeks ago. I put it into service mode and ran it through a full automatic service cycle test, and it ran great the whole way through. Tenant said they sometimes use two or three tide pods for a cycle. I told them not to use more than one, and recommended afresh. I could see a lot of detergent suds during test. Showed that to tenant. Looks like board just needed a hard reset. Fill, wash, drain and spin work great.

We serviced a

LG DISHWASHER

Model LDPS6762S

Near Andover, MN 55304

Phillip

Job Details: 03/11/2024

"Replaced user interface and main control board. Also, repaired some mouse damage to the wiring. Tested, checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFU0

Near Saint Francis, MN 55070

Phillip

Job Details: 03/11/2024

"Washer was not draining with F9E1 code. Pump was clogged. We cleaned it out, its now working properly. Tested, checks good."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT21 HS6J KO

Near Saint Paul, MN 55102

Hyrum

Job Details: 03/11/2024

"Please reach out to customer to schedule; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD1

Near Cottage Grove, MN 55016

Delton

Job Details: 03/11/2024

"Went in test mode to test icemaker and it wont cycle and shows ERR. Needs new ice maker. Over autho limit. please get autho and order part, reschedule customer.Ice maker# 243297608; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED70HEBW0

Near Cold Spring, MN 56320

Brandon

Job Details: 03/11/2024

Customer said the dryer was making a loud noise. Disassembled and found a stick in the fan. The unit needed to be cleaned out. Found a couple of rollers that needed to be replaced. Customer approved the replacement. Found the unit full of lint. Needs the vent cleaned out and some vent pipe work.

We serviced a

GE RANGE

Model JGB660EP1ES

Near Cottage Grove, MN 55016

Delton

Job Details: 03/11/2024

Found that the touch control board is bad. Newfi device shows many control board errors and when I test it it will just randomly shutoff and reset the control and time. Needs new control board..I called into autho and Hale needs to contact Owner to get autho and will call back into office.If approved order part and reschedule customer.; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Hugo, MN 55038

Hyrum

Job Details: 03/11/2024

Customer states the icemaker is not working and they have tried to get it to run themselves. Put machine into test mode and try to cycle the ice maker. Could Not get ice maker rake a motor to start. Customer will need a new ice maker installed to fix this issue. Order part from day distributing and will to return friday.; ordrng 1 DA97-15217D (Icemaker)

We serviced a

KENMORE REFRIGERATOR

Model 79575043610

Near Excelsior, MN 55331

Adam

Job Details: 03/11/2024

Installed new auger assembly. It came with new icemaker. once installed tested everythings working properly.

We serviced a

GE DRYER

Model GUD27ESSJ0WW

Near Saint Paul, MN 55104

Hyrum

Job Details: 03/11/2024

Customer states that the machine is not finishing cycles. Put the machine into a diagnostic mode. Machine had stored error code for a motor issue. Put machine into spin cycle. Motor start but the basket would not spend. Expected underneath the machine and found the belt to be worn. Need new belt could not get a hold of customer customer for authorization please contact customer and scheduling. Thank you. ; ordrng 1 WH01X20436 (Belt)