Service History 11 - Omega Force Appliance Repair

We serviced a

SPEED QUEEN WASHER

Model AFNE9BSP117TW13

Near Waconia, MN 55387

Adam

Job Details: 03/21/2024

"Customer had a few complaints. One was the unit walking during spin. I found that it was on level re-leveled it lock the washers tested no unit is it walking around? I did explain its normal for these to shake, especially at the beginning of the spin and then it settles down. Another thing theyre complaining about the door lock not always operating properly couldnt get the issue to happen but they gave me the code to definitely was the door lock code ordered a new door lock and rescheduling. another thing was the dispenser leaking soap out the front found that the spray dispenser was going a little bit sideways cleaned it also with the unit leaning a little bit maybe it was causing that issue. They will test it and let us know.; ordrd 1 803920 (Lock)"

We serviced a

LG WASHER

Model WT7400CW

Near Hanover, MN 55341

Phillip

Job Details: 03/20/2024

The washer is level and the tub is balanced. No issues found and no fault codes. Ran a load of beach towels and it did not shake excessively. Advised on even loading and advised to download the lg apo for updates.

We serviced a

GE RANGE

Model PB935YP6FS

Near Clearwater, MN 55320

Brandon

Job Details: 03/20/2024

Returned with part installed. Cycled and tested made sure the light came on.

We serviced a

KENMORE DRYER

Model 110.76752501

Near Rosemount, MN 55068

Delton

Job Details: 03/20/2024

"Found that thermal fuse is open, also the door switch is loose and will randomly turn light on. Customer approved estimate. Replaced both parts, tested and dryer is cycling heat normally and drum light comes on and off. Dryer is heating and working good.

We serviced a

MAYTAG REFRIGERATOR

Model MTF1842EES00

Near Minneapolis, MN 55407

Hyrum

Job Details: 03/20/2024

Customer states that fridge would occasionally drip from the top of the fresh food section. Opened up the machine and discovered a blocked defrost drain. Defrosted everything and then cleared the drain. Make sure that it was able to drain properly. Reinstalled the back cover and put everything back together. Looks great now.

We serviced a

MAYTAG DRYER

Model MED6400TQ0

Near Saint Paul, MN 55104

Nate

Job Details: 03/20/2024

"Found the belt was not fitting well, and wearing down. I replaced the belt with a new one, and now with a big wet comforter its running great and no burning smell."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sauk Rapids, MN 56379

Brandon

Job Details: 03/20/2024

"Arrived with the part, removed the old part, install the new part, customer had uninstalled the unit, put unit back ran for a while. No FAE5 code. Unit worked as it should."

We serviced a

SPEED QUEEN DRYER

Model ADG4BRGS117TW01

Near Saint Michael, MN 55376

Matt

Job Details: 03/20/2024

EXCESSIVE DRY TIMES. Customer said the timer doesnt advance. I started a timed dry regular heat cycle and it got up to 260F before the heat shut off and then it was quick cycling and the heat would only be on for 3-5 seconds. I removed the vent and its plugged about 90 percent with lent. I cleaned it out and tested. Dryer is heating great and cycling between 210F and 120F. Dryer is now fixed. I also advised customer to only turn timer clockwise or the timer can get stuck and not advance.

We serviced a

GE RANGE

Model C2S985SET5SS

Near St. Cloud, MN 56301

Brandon

Job Details: 03/20/2024

"Returned with the parts. Removed the back cover and replaced the temperature sensor.Removed the burners, and the top, removed the front cover and replaced the board. Put back together. Tested the burners, cleaned a few of the burners up so they work now. Tested the oven, unit got to temp as it should. The oven knob got broke while removing, the office is sending the new one out to the customer."

We serviced a

WOLF++ COOKTOP++

Model CT36G/S-2

Near Minneapolis, MN 55419

Nate

Job Details: 03/20/2024

Replaced bad spark module and bad micro switch. Works great now. No clicks.

We serviced a

MIELE** DISHWASHER

Model G2120

Near Roseville, MN 55113

Hyrum

Job Details: 03/20/2024

"Installed new, fill system and tested. Seem to be working great at this time."

We serviced a

BEKO RANGE

Model SLDF30542SS

Near Champlin, MN 55316

Phillip

Job Details: 03/20/2024

Replaced all parts. Ran oven to 350. It is cycling properly door shutting good light is going off no issues found.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Minneapolis, MN 55416

Delton

Job Details: 03/20/2024

"Drain pump is locked up and just humming. Customer approved estimate. Replaced drain pump, tested and washer now drains and is working good.

We serviced a

AMANA REFRIGERATOR

Model ABB1924DEW

Near Minneapolis, MN 55426

Adam

Job Details: 03/20/2024

Install new jazz board from last diagnosis reinspected frost pattern frost pattern looks good and defrost. Looks good. Customer also said theyve had no issue with water lately so theyre hoping at this will take care of the problem. After install reprogrammed and made sure unit is working properly.

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TW04

Near Shorewood, MN 55331

Adam

Job Details: 03/20/2024

"Installed new drain pump from last diagnosis from when the belt broke and damaged the pump once installed tested unit is sounding good. Showed customer how to test the back feet if the issue occurs again. If the feet dont drop again, will need rear feet mechanism. If the rear feet are still working, then Techline recommended new springs and friction ring"

We serviced a

WHIRLPOOL DRYER

Model WED9151YWO

Near Chaska, MN 55318

Adam

Job Details: 03/20/2024

"Customer is complaint is unit making a noise during operating. When running didnt sound like there was much of a noise of course customer said. Disassembled unit and found that the idler is going bad and was getting cut into from the belt quoted for the kit or the idler by itself Customer decided to go with the kit because it makes more sense. Installed new kit reassembled now unit is working properly. Theres still a little bit of a noise. My guess is thats coming from the motor itself. Double checked everything and everything is installed properly.

We serviced a

SPEED QUEEN WASHER

Model AWN542SP111TW01

Near New Brighton, MN 55112

Phillip

Job Details: 03/20/2024

Installed new timer and tested. Working great.

We serviced a

GE REFRIGERATOR

Model PSHF6PGZBEWW

Near Osseo, MN 55311

Nate

Job Details: 03/20/2024

Replaced bad ice bucket. Works great now.

We serviced a

SAMSUNG RANGE

Model NX60A6311SS/AA

Near Ramsey, MN 55303

Matt

Job Details: 03/20/2024

"THE OVEN HAS STOPPED HEATING. I CAN HEAR THAT IT'S NOT IGNITING WHEN SET. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and found a hairline crack in the burner tube by the ignitor. Next time the ignitor fails, we would need to replace the burner tube as well. Tested oven and its heating great. Oven is now fixed.

We serviced a

GE REFRIGERATOR

Model GFE28GSKBSS

Near Otsego, MN 55330

Matt

Job Details: 03/20/2024

NOT COOLING IN THE FRESH FOOD. FRESH FOOD NOT COOLING ALL THE WAY. Found the FF evaporator fan has failed. Also theres a software update available. Customer approved repairs. Installed new FF evaporator fan and updated software. Tested and air is circulating great. Refrigerator is now fixed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Elk River, MN 55330

Matt

Job Details: 03/20/2024

INSTALL SQUARE TRADE SHIPPED PARTS. Installed parts shipped to customer and tested. Washer is working great. Washer is now fixed.

We serviced a

GE REFRIGERATOR

Model PFS22SBSDSS

Near Minneapolis, MN 55416

Delton

Job Details: 03/20/2024

"No display inside fridge on the user interface. Found that main control board is acting weird and not sending power to user interface. Customer approved estimate. Replaced control board, tested and display is working and refrigerator is cooling. Temperatures are correct.

We serviced a

SPEED QUEEN DRYER

Model ADE4BRGS175YW01

Near Saint Joseph, MN 56374

Brandon

Job Details: 03/20/2024

"Returned with the part installed cycled and tested, the heater is working at this time"

We serviced a

GE DISHWASHER

Model GDT655SGJ4WW

Near Saint Joseph, MN 56374

Brandon

Job Details: 03/20/2024

Returned with the pump install and checked for leaks.

We serviced a

KENMORE REFRIGERATOR

Model 10651792410

Near Saint Paul, MN 55108

Hyrum

Job Details: 03/20/2024

"Customer states that sometimes it makes a buzzing and rattling sound, but will come and go every few hours. At this point the way they describe it it sounds like an evaporator fan problem but I opened it up. Could not find any interference with the evaporator fan went ahead and defrosted around the evaporator fan anyway and cleared any and all ice out of the freezer section on the back.I instructed the customer on getting a video of the sound to help us determine what needs to be worked on. If someone could please follow up with them on Thursday that would be great. Thank you."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF0A

Near Minneapolis, MN 55422

Adam

Job Details: 03/20/2024

"Customers complaint is top sprayer is falling off. Unit just popped off. Showed customer if it does it again, how to pop it back on. If it continues to happen, we would need a new top spray arm also noticed the bottom spray arm was damaged from the heater and was not spinning. Quoted customer on new spray arm. He would like to install it himself. If possible can we deliver part to him and if he needs to our help he will call.; saved tckt"

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near St. Cloud, MN 56303

Brandon

Job Details: 03/20/2024

"Returned installed the part shipped to the customer. Left lower cover off ran for 10 minutes checking for leaks and found none. Did check the valve and there was not power going to the valve when it was not filling. Made sure the flood switch did not have any debris in it. Unit was running as it should. If issue is not resolved please order:WD12X24658 cover WD12X24657 floatWD12X24659 float stemWD08X24660 gasket WD21X24676 main board ; O-emld tckt , states that autho needed"

We serviced a

GE REFRIGERATOR

Model GSH25JSXLSS

Near Eagan, MN 55122

Delton

Job Details: 03/20/2024

"Found that waterline into freezer was frozen. Bad water valve not closing all the way. Also found that the ice auger is shorted and wont dispense ice. Customer just wanted ice to be made. Customer approved estimate for water valve. Replaced valve, tested and ice maker cycles and fills. Ice maker working good.; used 1 WR57X33326DNS (WATER VALVE) from stock"

We serviced a

BOSCH DISHWASHER

Model SHX55R55UC/64

Near Minneapolis, MN 55417

Hyrum

Job Details: 03/20/2024

Customer states that it sounds like a pump is running all the time whenever the machine is powered on. Opened it up and inspected the pan underneath it and it appears that theres a leak. Looked at the sump assembly and the sump assembly looks to be the source of the lake. Going to replace the seal will return Monday with parts ; ordrng 1 00263102 (Sump seal)

We serviced a

SPEED QUEEN WASHER STACKED++

Model LTEE5ASP175TW01

Near Minnetonka, MN 55305

Adam

Job Details: 03/20/2024

Customer complaint is getting an error code for drain. Also is leaking out the front. Mainly because it wont drain. Arrival knows a lot of black little crumbs in the unit. Didnt want drain. Could hear the pump but nothing happens. Removed filter will vacuuming up water was an extremely large amount of black sludge. Once all cleaned out tested multiple times cleaned filter again and unit is working. They were using laundry sheets. I explained they dont break down and recommend just arm and hammer free and clear. Also using a tub clean once a month. They also would like us to come out in 3 months to do a filter cleaning and maintenance check then do it every 3-6 months from there on.

We serviced a

KENMORE REFRIGERATOR

Model 795.74025411

Near Otsego, MN 55301

Matt

Job Details: 03/20/2024

FREEZER PART IS NOT WORKING. This is made by LG. Both compartments are room temperature. Compressor and fans are running. The compressor has failed. Please give customer quote on replacing compressor. ; saved tckt

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N

Near Minneapolis, MN 55407

Hyrum

Job Details: 03/20/2024

"Customer states that sometimes the machine will behave as though its paused during the middle of the cycle. The display will flash the timer remaining, and the light on the floor will blink. But they will not be able to get it to continue the cycle sometimes. At this time Bosch tech-support said it was likely that the door might be getting bumped and opening or possibly some other issue, but wasnt able to observe any real issue at this point. Ran it all the way through a test cycle and it completed the cycle just fine at this pointand did not give any error codes. Customers going to try and capture a video of the issue and see if they can get any more details for us to go on and then call us back.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Minneapolis, MN 55424

Delton

Job Details: 03/20/2024

User interface is getting power but no response on display or pushing buttons. Needs new user interface board. Customer approved estimate Ordering parts and rescheduling.; ordrng 1 W11413567 (ELECTRONIC CONTROL)

We serviced a

LIEBHERR++ REFRIGERATOR

Model 0929513-06

Near Minneapolis, MN 55401

Nate

Job Details: 03/20/2024

"Customer purchased the fridge 9/22. They stated they made 10 calls to dealer that icemaker doesnt work. They called again recently and were told that the dealer doesnt have their file anymore. Icemaker has never worked. I held down the test button multiple times and it never cycled. Also, they returned to check on the unit recently and found about 25 gallons of ice completely filling both drawers. The main drawer for the freezer shattered from the weight. We turned the water main in the unit back on, and the dispenser to the icamaker immediately begins dripping water. I called Liebherr. We need an icemaker, water valve, and freezer drawer. They opened up a ticket and said its still under warranty. They just need an invoice from customer. SPOS33DEC0F5 is case number. Can someone follow up with customer to see if they were able to track down invoice? And if so, contact Liebherr to get the parts ordered?; saved tckt"

We serviced a

LG REFRIGERATOR

Model LFDS22520S/04

Near Minneapolis, MN 55442

Nate

Job Details: 03/20/2024

"Fresh food freezes food and it doesnt matter where the food is placed. Freezer is set at -4 and fresh food at 41. Took temps after door had been open for a few minutes and under a carton of milk it was 43. Called LG and they said the only thing we can do to try and figure this out is get a data logger, and come back, place in fridge, and leave for one week to record temps. Will need to follow up with customer on this. I live a few minutes away, so I could drop it off after getting one. ; O-emld tckt"

We serviced a

LG REFRIGERATOR

Model LMXS30776D.ASBCNA0

Near Ramsey, MN 55303

Phillip

Job Details: 03/20/2024

"Refrigerator/ freezer not cooling very well. 20 degrees in freezer, 40 in refrigerator. Both fans running, compressor and condenser are running but as hot as usual. No fault codes. Pretty good frost pattern, but upper half of evaporator was not as frosty as lower half. After following step we determined it needs a sealed system repair.; snapped 1 QuickPics, states that autho needed"

We serviced a

GE WASHER

Model GTW680BSJ3WS

Near Ramsey, MN 55303

Phillip

Job Details: 03/20/2024

Water is leaking into the tub of washer while not in use. Isolated issue to water mixing valve on the washer which needs replacement.; ordrd 1 WH13X26637 (VALVE - WATER FILL THREE COIL W/HEATER)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2418UW4A

Near Brooklyn Center, MN 55430

Nate

Job Details: 03/20/2024

Not running. Couldnt put into test mode. Doesnt drain. No voltage to drain pump. Installed new main pcb but drain pump still doesnt run. Found a bad drain pump too. Ordered that. Coming back on Tuesday to install. ; ordrd 1 5304531745 (PC board) and 1 5304533024 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW0

Near Coon Rapids, MN 55433

Phillip

Job Details: 03/20/2024

"Agitator is stripped out and diagnostic fault code indicates bad mode shifter. Customer approved repair, need to order parts and return. ; ordrd 1 W10908289 (AGITATOR / WASHPLATE) and 1 W11481722 (SHIFTER, ACTUATOR)"

We serviced a

SAMSUNG REFRIGERATOR

Model R25HMEDBSG/AA

Near Chaska, MN 55318

Adam

Job Details: 03/20/2024

"Customer complaint is unit not dispensing water ice is working fine and making ice just fine. When pressing the dispense button, can hear the water valve try to run, but isnt dispensing anything. Disassembled and found that the water valve has failed needs water valve assembly quoted customer bluebook. part is available but not at local vendors office will have to order and update customer with ETA and get them on the schedule; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM6

Near Maple Grove, MN 55311

Nate

Job Details: 03/20/2024

"Installed new icemaker, and after it filled for a second with water it went dead. Found that theres also a bad water valve. Needs new icemaker and valve. Can someone see if this would be covered? Also we need to return this icemaker I installed today as damaged. And if so order and schedule me to come back? It might be over $$ amount. WPW10498990 is the valve part number. ; used 1 W10882923DNS (ICEMAKER) from stock, states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WGD4616FW0

Near Minneapolis, MN 55410

Delton

Job Details: 03/19/2024

"Found that the belt is broken and the rollers are worn out, all rubber gone. Needs the repair kit that replaced belt, roller, idler. Customer approved estimate. Replaced kit, tested and dryer is now tumbling, heating and working good.; used 1 4392065 (REBUILD KIT) from stock"

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD603 ZW

Near Forest Lake, MN 55025

Hyrum

Job Details: 03/19/2024

"This machine has previously been determined to be not repairable by a previous tech. Opened it up and inspected it and it seems like everything that could be done has been done. This machine needs to be replaced. Dana, if you could please handle this one for the customer Id really appreciate it.; O-emld tckt , states that autho needed"

We serviced a

SPEED QUEEN DRYER

Model ADE4BRGS175YW01

Near Saint Joseph, MN 56374

Brandon

Job Details: 03/19/2024

"Customer states the init is not heating, removed the front cover, removed the heat element found the element is broken, quoted the customer repair, customer approved.; ordrd 1 964P3 (Heat element assembly)"

We serviced a

GE DISHWASHER

Model GDT655SGJ4WW

Near Saint Joseph, MN 56374

Brandon

Job Details: 03/19/2024

"Customer states the unit is not draining, removed the drain hose cycled and tested the drain pump is not running, pulled unit out removed the drain pump and found it is not working. Customer approved replacing the pump.; ordrd 1 WD19X24829 (Drain pump kit)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Saint Michael, MN 55376

Phillip

Job Details: 03/19/2024

Very noisy on spin. The bearing inside the transmission failed. It needs the transmission assembly. Ordering the part. ; ordrd 1 W11449841 (Gear case)

We serviced a

DANBY ICEMAKER++

Model DIM32D1BSSPR

Near Minneapolis, MN 55449

Hyrum

Job Details: 03/19/2024

"DG9-13 Reed Switch. Talked with Danby tech line and Phil and is seems like replacing this part is going to be the way forward if the customer wants to proceed with repair. Please contact customer with quote for authorization, and reschedule. Thanks. ; saved tckt , states that autho needed"

We serviced a

ASKO++ DRYER STACKED++

Model TD 30

Near Wayzata, MN 55391

Adam

Job Details: 03/19/2024

"Customer complaint is the unit not drying. Started unit by bypassing door and watching it found that everythings working for heater wise but its not tumbling can hear the motor run and theres no tension. Removed lower panel and found that the belt was broken. Will need new belt idler spring cut listed below. Also when spending the unit by hand and making a hollowing noise which is the back bearing. Customer would like two different quotes one for the rear bearing in the idle alert belt kit. And one just with the belt kit. I added an estimate from bluebook, but it seems a little bit high on part price please verify, and then update customer.Belt spring idler 442030 (this would be the one I would want if available because it has everything)Rear bearing 247808Front rollers 2; saved tckt"

We serviced a

BEKO DISHWASHER

Model DUT36522X

Near Shoreview, MN 55126

Hyrum

Job Details: 03/19/2024

"Customer recently had new flooring installed in front of dishwasher, making it impossible to remove from the hole. Customer states that they are going to contact their flooring people and get back to us once the dishwasher is removed from its space. ; O-emld tckt , states that autho needed"

We serviced a

ELECTROLUX DRYER STACKED++

Model ELFG7337AW0

Near Big Lake, MN 55309

Matt

Job Details: 03/19/2024

"DRYER ISSUES, FAULT CODES, ERR-F3 ERROR CODE NOT HEATING. When I start it, I can see the ignitor glowing but no flame. Theres a service bulletin for this issue. Both gas valves are turned on. I have 120v to the wires there telling me to check in the service bulletin. I called techline and was on hold for 27 minutes before I hung up because I need to get to my next job. The service bulletin says to check gas pressure at the back of dryer and I cant do that. Maybe they need to have someone come check pressure at the supply line on back of dryer. Phil said to reschedule me to come back with Phillip. This is a stacked washer in a closet and its in a pan, so its going to take extra time, so please make sure and schedule extra time. Also can someone order me a gas valve before I go back. It confusing on the parts diagram and Im not sure what all pieces to order and I ran out of time. ; saved tckt"

We serviced a

KENMORE DISHWASHER

Model 665.13229N413

Near St. Cloud, MN 56304

Brandon

Job Details: 03/19/2024

"Customer states the unit is leaking water, cycled and tested found the water leaking out the front left side. Removed spray arm and found the whole top had a split in it. Showed the customer, the customer approved the repair. ; ordrd 1 W10849471 (Spray arm)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AS6

Near Clear Lake, MN 55319

Brandon

Job Details: 03/19/2024

Customer states the freezer door is not closing all the way. Removed the door and lower shelf. Made sure the tracks are aligned correctly (ok) removed all chunks of ice and checked for any debris. The seal on the door was not closing on the right side. After checking out the door put back on and checked the seal was now tight as it should be. Opened and closed several times with no issues. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Clear Lake, MN 55319

Brandon

Job Details: 03/19/2024

"Customer states the unit is not functioning at all. Tested and found the board is not working as it should, was informed the door latch was acting up and the back display is missing a clip. Will need a board, clip, and door switch ; O-emld tckt"

We serviced a

GE DISHWASHER

Model GDT535PSJ5SS

Near Saint Paul, MN 55104

Delton

Job Details: 03/19/2024

Found that it is leaking from heater connection. Seal broke off of heating element. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WD05X30818 (Heating element)

We serviced a

LG REFRIGERATOR

Model LMXC23796S/01

Near Woodbury, MN 55125

Delton

Job Details: 03/19/2024

Part that LG said was new part is not the right connections (see picture) Since ST call I took the wrong part with me. I called LG but wait time was over 20 minutes. Please research and find right part.Let me know if you have more questions.; saved tckt

We serviced a

JENN-AIR RANGE

Model JDR8895AAS

Near Minneapolis, MN 55417

Delton

Job Details: 03/19/2024

"Found that high limit was opened. Reset high limit and found that bake is still not getting power. Control board is bad, looks like some tracers are burned. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WP5701M796-60 (CONTROL BOARD - MAIN, TOUCH, CLEAN, RELAY, ETC)"

We serviced a

GE REFRIGERATOR

Model PFS22SISBSS

Near Minneapolis, MN 55422

Nate

Job Details: 03/19/2024

"Evaporator fan running loud. I took panel off and resecured fan and its much quieter now. Quoted for new fan but they are good with how it sounds and their big concern was if it was the compressor making the sound, but compressor is good and quietly running."

We serviced a

LG WASHER

Model WM3900HWA

Near Minneapolis, MN 55419

Nate

Job Details: 03/19/2024

Replaced bad housing and drawer assembly. Ran through test mode on all the water fills. No leaks now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WPLREF

Near Saint Paul, MN 55110

Hyrum

Job Details: 03/19/2024

"Machine was leaking out the front on occasion, leaving a puddle on the floor. Opened up and saw an ice sheet on the bottom of the freezer. Discovered a blocked defrost drain for the machine causing water to leak during the brief defrost cycle opened it up and the machine and cleared the defrost drain. Everything else looks good at this time. I dont think the customer is gonna have more issues."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2278UF1

Near Otsego, MN 55301

Matt

Job Details: 03/19/2024

ICE MAKER NOT WORKING. Found the ice maker is broken and the tray is just hanging. Quoted customer $392. to install new ice maker. Customer declined repairs.

We serviced a

BEKO REFRIGERATOR

Model BFBF301855

Near Minneapolis, MN 55412

Nate

Job Details: 03/19/2024

Banana was stuck in evaporator fan causing a loud buzz. I pulled banana out. Nice and quiet now.

We serviced a

ASKO++ DISHWASHER

Model 1075233156

Near Wayzata, MN 55391

Adam

Job Details: 03/19/2024

"Customer complaint is water inside the filter. And once had water above the filter on arrival, unit was completely drained and was sitting properly for water level. The unit is draining into the drain not into the food disposal. Tested multiple times to drain sounds really good and healthy strong. I explained there should be some water inside the filter area also explained that if they have the food disposal backed up or if its plugged and water inside of it that can cause this issue, also customers using seventh generation soap and complaining about it stink and being a little milky in there. I explained that that soap does not break down and if theyre going to use it, they need to use a dishwasher cleaner at least a month anyway. If this happens again explained theres a streaming offer and they could probably do that to make sure were not coming back out just for a user error."

We serviced a

THERMADOR++ REF BUILT IN++

Model T18IF800SP/63

Near Wayzata, MN 55391

Adam

Job Details: 03/19/2024

Customer complaint is icemaker isnt working after he tried cleaning the coils underneath. Put unit in test mode to test the icemaker nothing seems like it filled checked the water filter and found that it wasnt installed properly reinstalled water filter. went through test again and unit filled up properly. Reassembled unit and now unit is working properly can take up to 48 hours to make ice.

We serviced a

ASKO++ DISHWASHER

Model D5526

Near Chanhassen, MN 55317

Adam

Job Details: 03/19/2024

Install new hose from last diagnosis tested multiple times for leaks. No leaks occurred. Unit is now working properly.

We serviced a

LG DISHWASHER

Model LDP6810BD

Near Shakopee, MN 55379

Adam

Job Details: 03/19/2024

Customers complaint is unit making loud noise during cycle. Verified complaint definitely making a winding noise from the motor when operating. Jared prescreened this unit and pre-ordered a motor removed old motor cause it was bad and installed new one. Tested multiple times and the unit is working properly.

We serviced a

BOSCH RANGE

Model HGI8056UC/04

Near Shakopee, MN 55379

Adam

Job Details: 03/19/2024

Customers complaint unit not heating on bake. Broil is working properly. Disassembled to get to igniter. Found the igniter has failed. Quoted blue book for new igniter. Customer approved. Installed new igniter. Once installed tested and unit started to work properly ; used 1 5303935066 (FLAT IGNITER) from stock

We serviced a

BOSCH DISHWASHER

Model SHP865ZD5N

Near Minneapolis, MN 55413

Nate

Job Details: 03/19/2024

Not draining. Cleaned sludge out of the drain line where it connects to the plumbing. Now it drains awesome.

We serviced a

BEKO REFRIGERATOR

Model BFFD3622SS

Near Minneapolis, MN 55401

Nate

Job Details: 03/19/2024

"Some frost on lower left evaporator cover in fresh food section again. Verified with Ed at Beko tech support that its the correct cover per the service bulletin. Ed asked what kind of clearance there was around the fridge. Theres less than an inch on each side and above it. Maybe 1/2 above (not the required 2), and not an inch on each side. Ed said that the compressor has to run longer when theres little clearance, and then frost builds up in fresh food. Customer stated that drawers open and close fine now actually. We pulled fridge out further to allow it to breath better. I steamed off all the frost in ff section. They will potentially consult with a carpenter to remove the trim above the fridge to give it more breathing room."

We serviced a

LG WASHER

Model WM3900HWA

Near Minneapolis, MN 55419

Nate

Job Details: 03/19/2024

Replaced bad housing and drawer assembly. Ran through test mode on all the water fills. No leaks now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGRU19F6QFA

Near Victoria, MN 55386

Adam

Job Details: 03/19/2024

Customer complaint is water on the floor in the front. This is a built-in unit with a separate refrigerator and separate freezer. The refrigerator part is the one acting up and getting the water. Remove the bottom drawer inside the refrigerator and found water traces on the bottom of the refrigerator inside. This is common on these for the drains to get clogged. Customer does have two shedding dogs. Remove the evaporator cover. And found the drain is plugged up. Grabbed the long wire fished through and then steamed and blast nitrogen through it. Unit is now unclogged and cleaned out and now draining properly tested with a cup of hot water and then removed water from drain pan. Unit is now working properly. Also showed customer what I did so they know if it happens again.

We serviced a

GE WASHER

Model GTW335ASN0WW

Near Ramsey, MN 55303

Phillip

Job Details: 03/19/2024

"Replaced all parts ordered. Ran tests, updated firmware. Unit works good and sounds good."

We serviced a

LG DRYER

Model DLEX4000B

Near Andover, MN 55304

Phillip

Job Details: 03/19/2024

"Electric dryer with D90 error code (restricted airflow). With vent removed from back of dryer, there is 18mph airflow with temp of around 190 degrees which is sufficient. The dryer is working as it should.However, there is a very long run of dryer venting under the floor with several 90 degree angles. There is no airflow at the end of the dryer vent. Recommended a shorter run of dryer vent as LGs dont have the most powerful airflow to begin with."

We serviced a

AMANA DRYER

Model AED4675YQ1

Near Minneapolis, MN 55448

Phillip

Job Details: 03/19/2024

Dryer was dead. Replaced thermal fuse under warranty and performed a dryer vent cleaning. Dryer is heating good.

We serviced a

AMANA REFRIGERATOR

Model ABB2224WEW1

Near Minneapolis, MN 55406

Delton

Job Details: 03/19/2024

"Found that evaporator was frosted over. I put in test mode defrost and heater not coming on found that it was bad defrost bimetal. Customer approved estimate. Replaced bi metal, tested and heater comes on. Defrosted evaporator. Refrigerator is cooling and working good.

We serviced a

GE DISHWASHER

Model DDT595SMJ2ES

Near Roseville, MN 55113

Hyrum

Job Details: 03/19/2024

Installed new ge dishwasher and tested. Customer provided all materials needed. Machine ran well and looks great.

We serviced a

SAMSUNG WASHER

Model WA50R5400AW/US

Near Elk River, MN 55330

Matt

Job Details: 03/19/2024

"TURNS ON BUT WON'T RESPOND. 4 YEARS OLD. Customer had a load in washer when it stopped working and theres standing water in the washer. I tried a drain and spin and I can hear the drain pump humming, but isnt draining. I vacuumed out all the water and removed the drain pump. I found a piece of metal wire. Removed and reassembled. Tested and washer is working great. Washer is now fixed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Elk River, MN 55330

Matt

Job Details: 03/19/2024

"OFF BALANCE AND WILL NOT SPIN OR DRAIN. Customer was washing 2 pillows when it was banging around and wouldnt spin out the water. They never tried it again. I ran washer through test mode and everything worked perfectly. I found a service bulletin for it being off balance/walking/vibration. I checked everything they said and the only thing I found is theres no QR code on the drum. It says to replace inner drum if theres no QR code. I dont think theres anything wrong with the washer, I just think they had an off balance load. I explained everything to Wil and said that if they continue to have problems that we would need to replace the inner drum."

We serviced a

SPEED QUEEN WASHER

Model SWNNX2P113W02

Near South Saint Paul, MN 55075

Hyrum

Job Details: 03/19/2024

Replace the motor and idler assembly and tested machine seems to be working perfectly now

We serviced a

SPEED QUEEN WASHER

Model AWN632SP116TW02

Near Cottage Grove, MN 55016

Delton

Job Details: 03/19/2024

Replaced hose and added siphon kit. Tested and washer now draining and hose is not collapsing. Washer is draining and working good.

We serviced a

WHIRLPOOL WASHER

Model WCVH6800J2WW

Near South Saint Paul, MN 55075

Delton

Job Details: 03/19/2024

"Tenant recently moved in and went to test washer and found that there was soap suds coming out of washer and wouldnt drain. There was alot of debris stuck in drain trap. Cleaned out drain trap, tested with towel and no leaks and washer now drains. Washer is working good."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9070SR/AA

Near Edina, MN 55435

Nate

Job Details: 03/19/2024

Replaced water filter and ran water through dispenser.

We serviced a

LG REFRIGERATOR

Model LDC22720ST

Near Woodbury, MN 55125

Hyrum

Job Details: 03/19/2024

Replaced icemaker with part we ordered. Got it to run a cycle and it looks great. Told customer to throughout the first couple batches of ice and then it should be good to go.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9070SR/AA

Near Edina, MN 55435

Nate

Job Details: 03/19/2024

Replaced water filter and ran water through it.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYE3

Near Hopkins, MN 55343

Nate

Job Details: 03/19/2024

"Complaint is that the dishwasher doesnt wash well sometimes. I checked water hardness level, and its a 1.5 on a scale of 0 to 25, so its soft. I put into test mode, and found that it fills great. Customer mentioned that sometimes lately when it runs, it hasnt been circulating the water loudly. In test mode motor is getting 120 VAC but not circulating water. And diverter is leaking. Grabbed new sump and motor assembly from Sundberg and installed. Runs great now.

We serviced a

ASKO++ WASHER

Model 578206

Near Hopkins, MN 55305

Nate

Job Details: 03/19/2024

"Ran washer for an hour. Called Asko. Checked all hoses and everything Asko said to check. Zero leaks. No evidence of leaking. Washer runs great. I had a load of towels running and noticed with no detergent in there that there was a ton of suds. I told customer to cut way back on their HE detergent usage. I also recommended flood sensors. Theyll get flood sensors and cut way back on detergent usage. Since oversudzing can cause leaks, and also they will make sure to keep gasket clean."

We serviced a

BEKO RANGE

Model PRGR34550SS

Near Minneapolis, MN 55419

Delton

Job Details: 03/19/2024

Found that the igniter is bad and not glowing. Customer approved estimate. Replaced igniter and oven is heating and working good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Minneapolis, MN 55426

Nate

Job Details: 03/18/2024

Replaced bad sump assembly that was chewed up by mice. Now it runs great with no leaks.

We serviced a

WHIRLPOOL MICROWAVE

Model WH32517AS

Near Hopkins, MN 55305

Nate

Job Details: 03/18/2024

Replaced bad housing assembly. Works great now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Minneapolis, MN 55419

Nate

Job Details: 03/18/2024

Replaced bad sump assembly. Circulates water great now.

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TW04

Near Minneapolis, MN 55413

Nate

Job Details: 03/18/2024

Makes a subtle sound. No oil or water leaking. Everything checks out good. Customer had concerns that maybe it was a bad belt or something. Belt looks good. In this case I took liberty to tell them if the belt broke in the next year there would not be a charge to replace it. Everything is good though.

We serviced a

THERMADOR++ REF BUILT IN++

Model T24IF70NSP/99

Near Medina, MN 55340

Phillip

Job Details: 03/18/2024

"Customer was having an issue of intermittent cooling and the alarm was going off. When we arrived, it was cooling properly. There were no error codes. We called techline and they were not able to offer assistance because there was no issue at the time of the service call. We cleaned the condenser coils and told customer to call back if they have further issues that can be observed while we are there."

We serviced a

SPEED QUEEN WASHER

Model AWN43RSN116TW01

Near New Brighton, MN 55112

Nate

Job Details: 03/18/2024

Lid lock is broken. Replaced broken lid lock. Works great now.

We serviced a

LG WASHER

Model WT7800CV

Near Rogers, MN 55374

Matt

Job Details: 03/18/2024

"MAKES A GRINDING NOISE. Customer said its been doing it for a couple weeks, but stopped the last couple loads. It sounds like it was doing it while agitating. I removed wash plate and everything looked good and no coins. I tipped washer up and inspected underneath and all looks good and motor nut is tight. I ran washer through test mode and everything sounded good. I started a speed wash cycle and watched it through to the last spin cycle and it sounds great. I cant get it to make any grinding noises while testing. Washer is testing good."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Ramsey, MN 55303

Matt

Job Details: 03/18/2024

GRINDING NOISES WHEN IN USE. Found the idler pulley was seizing up. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

WHIRLPOOL DRYER STACKED++

Model WED5605MW0

Near Saint Francis, MN 55070

Matt

Job Details: 03/18/2024

"THE DRYER WILL NOT TURN ON. PRIOR TO IT COMPLETELY DYING, THERE WAS AN ERROR MESSAGE THAT POPPED UP. Control panel is unresponsive. Installed new control panel and tested. Now it turns on, but doesnt start. Installed new thermal fuse and main board. Tested and dryer is working great. Dryer is now fixed."

We serviced a

BEKO DISHWASHER

Model DDT38530X

Near Minneapolis, MN 55439

Adam

Job Details: 03/18/2024

"Customer complaint is getting a E01 code which is a leak code. This unit is not mounted. Customer said they have to do something for the mounting because of how the remodel was done. Removed unit on protective mat. Disassembled the one side so I can watch for a leak right away when I started it found that the case break was loose and was leaking from that. Tighten that up. Let it run and couldnt find any other leaks. Also tightened up the sump assembly cause its no one for these to get a little bit loose leak from there water valve look good motor. Everything else looks good.

We serviced a

LG REFRIGERATOR

Model LSXS26366S

Near Minneapolis, MN 55426

Adam

Job Details: 03/18/2024

Customers complaint unit not cooling and now at room temperature or more. Customer said it happened within two days. Found that the compressor and everythings running just not cooling. Amp reading about .4 on compressor. Unit has a sealed system issue. Looking like its a bad compressor. Would need new compressor filter dryer; saved tckt

We serviced a

GE ICEMAKER++

Model UCC15NPRBII

Near Waite Park, MN 56387

Brandon

Job Details: 03/18/2024

"Returned with parts, installed the board, side cover and leg. Noticed the cube door assembly was not on correctly found the lower spray rack had a crack in the pipe. Will need the spray rack before I can test the unit; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model D3232 XL US

Near Minneapolis, MN 55419

Delton

Job Details: 03/18/2024

Found that the drain hose is cracked underneath dishwasher (near pump) needs new drain hose. Looks like part# is 8074030 shows NLA.Please double check if that is right part number. That part number shows not in stock. Also quote customer.; saved tckt

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD24DCTX6

Near Saint Paul, MN 55105

Hyrum

Job Details: 03/18/2024

Machine was making water hammer. Sounds when the valve was opening. This is a plumbing issue and not an issue with the appliance. Instructed customer to contact a plumbing company to have this repaired. Customer states when they dont use the bottom dishwasher for a long time and then use it again. It will make a rattling noise. Informed customer of normal sounds to expect when the drain pump runs dry And how to avoid this in the future. Noticed that handles were broken off of the dishwasher at this point. Customer was not too concerned but I think it would be nice of us to send them a quote for cost of repair on replacing the handles on both the top drawer and bottom drawer. see attached photos.; saved tckt