Customer complaint unit not making craft ice and making a big ice mess. Found that the ice maker is stuck and wont operate properly and making it to over fill. Customer reached out to LG and LG sent them a brand new icemaker installed new icemaker tested everythings working properly.

Customer states that machine will click and ever start properly. Covered a broken lid. Lock bezel that was not allowing it to latch properly. Replaced lid. Machine seems to be working correctly now.

"Watched washer for one hour on heavy agitate. Thoroughly inspected tub and ring and agitator, nothing sharp that would possibly tear clothes. Recommended not filling up tub all the way."

ICE MAKER CRACKED - REPLACED DEFECTIVE ICE MAKER - TESTED FUNCTIONS .

"RUBBING NOISE. Customer said the last couple loads it sounded good. Dryer sounds normal while testing. I disassembled dryer and inspected rollers, idler pulley and belt and everything looks great. I cant find anything wrong with this dryer."

I replaced the craft ice maker. I ran a harvest and it cycled and filled. No other issues.

I replaced the water valve. I ran it and no leaks. No issues found.

"LEAKING UNDER THE UNIT. I ran washer through a rinse and spin and no leaks. I had customer put a load of towels in and started a heavy cycle and it filled, agitated and drained and never leaked. Washer is not leaking while testing. Customer is going to run it and keep a close eye on it."

SHUT THE DOOR MESSAGE. The interlock switch is flipped again. Customer approved repairs. Installed new interlock switches and tested. Microwave is working great. Microwave is now fixed.

"Upon arrival, I opened up the machine and replaced the main wash pump. Reassembled the machine and tested it. Everything seems to be working great at this time. Reinstalled dishwasher. Complete."

I replaced the compressor and filter. The new compressor is working and its cooling down. Will take 6 or so hours to cool.

"Hall sensor checks bad, replaced with truck stock. Ran diagnostics, washer checks good and is now running properly.

"MAKING A LONG BEEPING NOISE. Found a water alarm behind the washer. Theres no sign of water on the floor. I ran washer through a rinse and spin and theres no leaks. The valve at the wall has moisture on it and has been leaking, but doesnt appear to be leaking on the floor. I showed this to the customer and advised on having a plumber come replace the valve. Looks like the noise was just coming from the water alarm because the batteries were dying."

New gasket was too tight causing door to pop open - reseated inner door gasket and tested functions.

"Door still not shutting right - upper rack fell off - needs several parts for upper rack and new mounting brackets Talked to Phil Whiteford - he will decide how to quote client since previous Adam visit the week beforeMounting plug. 640272 (qty 4). Guide mounting plug 440647 (qty 4). Basket stopper 822321 (qty 4 ) Ball bearing spacer 428814. (Qty 2) ; saved tckt , states that autho needed"

"Customer states the freezer is cold but not the fresh food compartment. Removed everything from the freezer and found the fan not turning, checked and the fan is getting power. Tried spinning the fan by hand and it would not spin. Will need new motor and blade. Please order Fan blade WR60X10204Motor WR60X31522; saved tckt"

"Customer states the unit stopped cooling again. Checked the board for any loose connections. The could hear the compressor trying to start, the amp draw was at almost 8 amps. Called tech support and got case number 12856148 Tony. Checked and found the condenser fan not running and no power going to the compressor. Unplugged and checked the compressor winding and nothing was opened or shorted to ground. Tony had me check making sure the until was not in demo mode. Checked and when the unit was plugged back in the fan came the condenser fan came back on. Tony said the board and compressor should be changed, most likely the compressor is the issue. ; saved tckt"

"Customer stated there was water in the drip pan, customer cleaned out the water now the unit will not run.Cycled and tested found the unit drains the wash pump is not running at all, can hear the motor buzzing just not turning. Checked and found F9E2F8E4 codes. One code for the drain pump and one for the overflowing. Pulled the unit out and found the drain pump was ok could see debris in the housing removed the wash pump and found the filter/ chopper full of debris not turning. Removed all the debris put all back together cycled and tested the pump is still just buzzing. Customer approved the repair ; ordrd 1 W11416363 (Pump and motor)"

"NOT HEATING. Customer is not home and didnt answer my call. After about 20 minutes she called me back and said shes not home. I called Alison and couldnt get ahold of her again and the lady I talked to said she would be the one I need to talk to. Please reschedule. ; saved tckt , states that autho needed"

"AGITATOR IS NOT MOVING WHILE CLOTHES ARE WASHING. This is a commercial washer. Found the drive hub is stripped because the gearcase shaft is corroded and starting to fall apart. I called and left a message with Alison, but never heard back. We can just replace the drive hub for $308. which isnt a permanent fix but would allow the customer to use it. Or its about $708. to replace the gearcase and drive hub. Because I didnt hear back, I just replaced the drive hub so customer could use it and they can decide what they want to do later. Make sure and schedule me 2 hours if I go back for repairs. ; used 1 W10528947 (HUB) from stock"

"Customer complain is leaking water in the back. Looks like it was leaking from the water valve. Will need water valve and return.; saved tckt , states that autho needed"

"Customer service complaint is leaking water. Well that its leaking water from the internal drain hose. Its the hose that goes from the tub to the drain pump itself. Part isnt available for any part disturbed or would have to order from eBay quoted customer blue book. They approved estimate please order part from eBay and reschedule them once we know the ETA of the part they did mention they might be one to pay faster shipping, if it helps out; ordrng 1 DC97-17345B (DRAIN HOSE - INTERNAL)"

"56 degrees in ff and fz. ZERO frost on EVAPORATOR. Took AMP draw, 1.19 amps on red wire at COMPRESSOR and 1.18 amps on blue wire. Sealed system issue. Please call customer with quote. ; saved tckt"

"Doesnt always fill with cold water, doesnt agitate. Transmission leaking oil and motor coupling has fallen apart. Needs cold water valve # 285805, transmission # 3360629 and motor coupling # 285753A; ordrd 1 285753A (Motor coupling) and 1 3360629 (Transmission) and 1 285805 (Water valve)"

"318010501 - Oven ControlCustomer states that oven beeps constantly and has an F1 error code. Opened up the machine and after some probing. Im fairly confident that the display board has failed. Part is no longer available from any of our normal parts retailers. Please see if we can get this part and then call customer with quote, otherwise job is complete. My customer know that we probably wont be able to get this part but we will try.; saved tckt"

"Customer complaint is when theyre not using it. Unit will randomly blow. The fuse came out here last time April 4 replaced the fuse inspected everything worked for a while. Then one morning they woke up and it was blowing again. I tested all the door switches. Everythings working properly and finding no issue, must have some kind of electrical issue with the control board for new control board. They are going to replace the unit.; snapped 2 QuickPics, states that autho needed"

"Needed a display, but the customer was sent a relay board. Need part number EBR80089901. Range membrane switch. I installed the infinite switch they sent and that fixed the flaky right burner issue. ; O-emld tckt"

The icemaker filled with water and made ice does not dispense ice. The icemaker here is bad and needs a new icemaker.; schdld next appmnt for 4/30 TUE !

Cabinet has to be modified for refrigerator removal - client will call back when work is completed - will keep parts until call back; saved tckt

Needs UI and door seal. Office will call customer with quote. Parts: door seal 883172 and UI 81870.; saved tckt

"The customer stated that she attempted to use her DW but couldnt start the wash cycle, none of the user interface buttons worked.Line voltage present where power chord connects to unit, I chased the lines back to the main power control board, couldnt find voltage there. Voltage enters the DW through the noise filler board, but power wasnt going to the main pcb. Replaced both boards and plugged in the unit, the user interface was making sounds that it shouldnt, so I replaced it along with the new door switch. The machine started running but the it sounded terrible and the wash motor was clicking, I found damage to the electrical windings on the supply harness.I called Square Trade, told them installed the parts they sent but I needed additional parts to complete the repair. AGM75469201 sump assemblyABT72989206 dishwasher drain pumpSquare Trade told me that the additional parts will be shipped to the customer, but they didnt have an ETA to share with me at the time. Well have to wait and see when and if the new parts are sent to this customer. Will need extra time scheduled for these additional parts to be installed, labor intensive.; O-emld tckt"

Running the drain pump and getting the leak error. The dishwasher was loose and not mounted. I pulled it out and removed side panels. Found water leaking from the water inlet. The inlet cap cover was loose. I put silicone around the cover and made sure it was tight. I ran it and now it does not leak.

The back evaporator was frosted up. This model just needed a heater strap. I used a longer heater and defrosted the drain.

The compliant is it fills slowly with water. The cold water is slow. I removed the cold hose and found the hose plugged with gunk and the screen was plugged. I cleaned the hose and screen. Now the cold water fills fast. No parts replaced.

I verified it needs the ice maker and control board. I replaced the craft ice maker and top main board.

NOT DRAINING. Found the drain hose is plugged underneath the sink with grease. I snaked it open and tested. Dishwasher is draining great. Dishwasher is now fixed.

"Taking a long time to dry clothes. I ran dryer, and it ran at 196 degrees. With vent disconnected it ran at and it runs at 164. Quoted for an internal vent cleaning from dryer to floor, and inside dryer. Got a ton of lint and hair out. Working great now.

I replaced the cover and made sure all the drawers are sliding and going in good. I never heard the noise when I was there.

Not filling with water. Found a slight loose connection on water valve. Tightened that. Fills great now. Tested 3 times.

"Washer shakes a bit during spin. Located on upper level, unit has self-leveling feet on back and the front adjustable feet had vibration pads. Replaced shocks, re-leveled front feet and found the front vibration pads make it vibrate more so I did not re-install them. Washer has less vibration than before. Mentioned to customer that washers are going to have some vibration, especially on the second level and to remember to balance the weight of the wash load as evenly as possible to minimize vibrations."

Installed part from last diagnosis once installed test multiple times for leaks. Everything is working properly.

IF E ERROR CODE AND ICE MAKER NOT WORKING. Freezer temperature is 1F and FF is 38F. The ice maker fan is really loud. Installed new fan and grille assembly. Tested and it sounds great. Refrigerator is now fixed.

ICE MAKER STOPPED MAKING ICE. FF compartment temperature is 39F and freezer is 2F. I cant get the ice maker to cycle. The ice maker has failed. I sealed up inside and outside of ice room and installed new ice maker. Tested and it cycled and filled with water. Ice maker is now fixed.

LOUD HUMMING ALL THE TIME EXCEPT WHEN COMPRESSOR TURNS OFF WHEN DOOR IS OPENED. Refrigerator sounds great when I got here. I ran it through test mode and all tested good. I removed the evaporator cover and evaporator and fan look good. I reassembled and now theres a vibration noise coming from the evaporator cover. We wedged a piece of wood in between the cover and wall and now it sounds great.

"Customer states 2 of the burners are not working.Found one side was not working swapped the burner assembly and found the issue was in the burner assembly. Tried cleaning the igniters and checked the wire for issues. Put back together and cycled and tested again, customer approved replacing the wire assembly and ignitors; ordrd 1 WP74005890 (Spark electrode) and 2 74004053 (Ignitor)s"

Light comes on in dryer drum but will not start. High limit and belt switch check good. Thermostat has no continuity. sub part # WE04X25201. Office will order part from Sundberg and re-schedule customer for follow-up.; ordrng 1 WE04X25201 (Operating thermostat)

Main pcb under the fridge making a clicking sound. Ordered new board. BB ticket attached. ; ordrd 1 5304504032 (Main PCB)

Found that door switch holder plastic is broken and switch is not in spot to see the door closed. Also the high limit is open which cut power to control. Customer approved estimate. Ordering parts and rescheduling.; ordrng 1 WB21X10148 (THERMISTOR) and 1 WB10X32573 (DOOR SWITCH (1)TORW/ BRACKET ASSM) and 1 WB10X32577 (DOOR SWITCH (1)TORW/ BRACKET ASSM)

ORDERED ICE MAKER AND VALVE ASSEMBLY FOR ICE MAKER OVERFLOW ISSUE; ordrng 1 5931630100 (ICEMAKER) and 1 4346600500 (WATER VALVE)

"The lower foot of the built in, double wall oven does not have much spring at the top of its glide, the customer would like it up close like the top door (with a good amount of force). I tried to adjust the springs on either side with some success, but the door still didnt snap shut. The hinges are square to the door, the oven door frame is square, the springs that are inside the lower door hinge assemblies have worn out and would need to be replaced in order for the door to close like new. The customer would also like an estimate about installing an electric burner receptacle for their combo refrigerator, water faucet/sink and two burner unit. To unplug this machine , plumbing may need to be disconnected, the receptacle replacement isnt hard but accessing what we need to for safety measures and plumbing protection are what make it difficult. Please build estimates for both appliances and reach out to the customer for authorization.; saved tckt"

"Replaced broken door latch, but also ended up fining a bad main board. Tried reaching GPM to quote for board as well. Not sure what to charge. I went ahead and fixed it. Runs great now. Can someone call RPM tomorrow to see if we can get authorization for $400 total? I created ticket. Dishwasher is fixed now. ; used 1 WD21X24901 () from stock, states that autho needed"

Customer not home and call went to voicemail. Another service company was onsite and on the phone with Electrolux. ; states that autho needed

Ordered microswitch bracket that was broken; ordrng 1 W10728484 (DOOR DISPENSER MECHANISM)

"The resident does not have water flow to the in door dispenser or the ice maker. There was a blockage of ice where the ice maker fill spout comes into the ice maker. Theres voltage to the solenoid inlet valve at the back of the refrigerator but theres zero water flow to the dispenser, same for ice maker when it calls for water. The solenoid valve needs to be replaced to restore the water functions on the refrigerator. The water filter is expired too, needs to be replaced. I reached out to the management company but did not hear back from them, need to call them to verify parts and labor estimates. Water inlet valve WR57X30890Water filter XWFELABOR RATE L14; ordrng 1 XWFE (FILTER) and 1 WR57X30890 (I/M VALVE - WATER INLET)"

"Squealing loud. Replaced bad rollers in rear. Now its quiet. Just charged our cost for the rollers. Please call tomorrow to run card over phone. ; used 1 AGM75510755 (ROLLER - USE DE3001E) from stock, states that autho needed"

Tech was assigned as a helper;

CENTER DOOR MULLION UPPER GUIDE IS CRACKED - NEEDS NEW MULLION ASSEMBLY - UNABLE TO LOCATE PART # 00249932 PLEASE RESEARCH AND QUOTE CUSTOMER WAS ADDON CALL DID NOT COLLECT TRIP CHARGE ; saved tckt

"Replaced bad tub and bearing and door assembly. Everything works great now, but it has a bad heater too. Needs new heater assembly. Can we please get authorization to replace heater assembly. ; O-emld tckt"

"OVEN DOES NOT HEAT(SMELLS OF GAS) AND LF DOES NOT IGNITE. BOTTOM DRAWER NEEDS A CLIP. Found the bake ignitor has failed, the drawer glides are broken and the front left burner electrode is cracked. The screws to remove the top are all brittle and crumbling when I try to remove them. In order to replace the burner head assembly, we need to remove the top, so all 4 burner heads part number 5303935025 would need to be replaced and all the screws part number 316069301 times 12. The burner head assemblies are NLA. Also it needs a new ignitor part number 5303935066 and the 4 glides that were sent to me. Please submit to AHS and see what they want to do. Please schedule me extra time if I go back. ; saved tckt"

FREEZER NOT COLD. Freezer is 36F and FF is 40F. Compressor and fans are running. I removed the evaporator cover and theres no frost on evaporator. The sealed system has failed. Customer would like a quote on repairing. ; saved tckt

"Returned with ice maker, installed, ran it manually and checked found the unit filled the mold with water and found no signs of water leaking anywhere."

"Customer complaint is unit giving a leak air code. Pulled unit unit out removed side panel so I could watch for a leak brand unit found a few little drips from where a hose connects to the diverter the holes looks like it was removed at one time reinstalled improperly, ask customer if theyve ever had work on it they said yes. they had a Another company here multiple times to try to fix an issue. Which makes sense because they installed the hose wrong reinstalled hose tightened it now. Everything is working properly."

INSTALLED NEW BELT AND BEARING SLIDES. TESTED AND THE UNIT IS WORKING GOOD NOW.

E01 is a leak detect that was caused by too much soap in system - e10 is triggered by e01 per beko - e01 is resolved with detergent recommendation and that will resolve e10 - all dishwasher functions test good -

"Found that the oven is not heating, bake or broil. Found that there is a bad/burnt out solder joint. Customer approved to try and solder. Cleaned solder joint and added new solder. Tested and oven is heating and working good."

Replaced water inlet valve assembly - tested for leaks - cycle functions test good -

"Replaced door latch, mechanism and tested. Door shuts properly now and the machine is allowed to start. Everything looks great."

"LC ERROR CODE AND DISHWASHER IS TURNING ON. On arrival, no error cold for available. There is quarter round molding in front of the units so Im not not able to pull dishwasher out. Remove the front to kick and was able to see if theres any water sitting in the pan. There was no water sitting in the pan. Ran for 20 minutes no water inside the pan. Also, there is no high loop for the drain. so installed the high loop for the drain. Working much better now.

Replace the failed drain pump with the new part and tested the machine. Let it fill up with water and then put it into a drain and spin and it drained all the water out perfectly. Everything seems to be working. Great on this machine now.

Customer states that they had replaced the icemaker unit themselves but the aspect was still unable to cycle. Measured voltage going to the icemaker and discovered it to be only about 80 V and 0 V when I tried to manually force the icemaker to cycle. Went ahead and inspected the relay on the receiver board. Seem to have failed. Replaced receiver board with part from truck stock. Machine seems to be working properly now.

Replaced bad water inlet for icemaker and bypass. Works great now.

Replaced thermal fuse - cleaned vent assembly - all drier functions test good.

The compliant I got was no heat. The dryer heats good. The high heat was around 165. The air flow is good. The dryer is getting 216 lots. That reduced voltage can cause longer dry times. No defect to the dryer. Dryer tested good. I called and left a message.

"Installed new actuator. Tested, checks good and is no longer noisy during the wash or spin cycles."

Replaced the sump assembly with new and the dispenser as well. Ran the machine for about 10 or 15 minutes to check for leaks and it appears to be working properly. Everything looks great now and the machine sounds a lot better.

"I removed the old defective operating timer for the washing machine installed the new timer turned the unit on to a normal cycle, which is where the malfunction was happening, and started a cycle. unit filled agitated and drained like expected. Washing machine is good to use on any cycle the customer wants."

Customer complaint is making loud noise during operation and also kind of a burning smell. Spinning unit by hand right away that the spider bracket was broken. Inspected over the unit and it definitely was unit is on repairable customers and go to Warners to try to get a new one.

Verified the noise was from the ice maker. The ice maker was turned on but not hooked to water. I cycled ice maker and the customer confirmed. I turned the ice maker off and checked the temps. Temps are normal.

Not responding start button. This interface is known for issues tested multiple times nothing. Unit needs a new seal and interface. The seal is because asko says water sneaks in and short out the control. Please call with estimate once part prices are found and eta.XXL Appliances : 883174 TUB SEAL DW 1861 UL SECIL 2Interface 818170; saved tckt

"Found that the ice maker fan wasnt running which caused the ice box to melt the ice and leak from dispenser. This is a LG signature Brand and looks like it has a 3year manufacturer warranty. I called contact, Cindy and she will call into LG and see if it is still under warranty. Otherwise I added estimate and she will call back and let us know if she wants us to fix it.In the meanwhile i shut off the ice maker in the dispenser so it wont make ice and leak anymore.; saved tckt"

Cleaned trap and removed lint from drier - all heat functions and cycles test goodCost over dispatch authorization amount please get approval; saved tckt

Standard Samsung ice maker with ice box freezing up and not making ice. Also ice bucket is cracked.Look up parts and get authorization.Please search and see if this model has Ice maker fix it kit Also order ice bucket.; saved tckt

"STOPPED WORKING. Unit is dead. Found I have power to the power supply board, but nothing coming out. Quoted customer $690. if the power board is all thats needed, but Im ordering the main board as well and that would be $1085. if both boards are needed. Customer approved repairs. Parts on order. ; ordrd 1 WP67001360 (CONTROL BOARD - DISPLAY) and 1 WP67006853 (CONTROL BOARD - MAIN)"

"Customer states that the fridge is intermittently warm still. Went ahead and opened up the freezer section and discovered that frost had built up again over the evaporator cover around the fan. Went ahead and tested the defrost system and it appears that the defrost system is working correctly, upon further inspection, discovered that the damper door for the icemaker was stuck open. Disassembled the dispenser and discovered a failed micro switch for the dispenser. Replace the micro switch that the dispenser could close and fixed the arm. I think that the frost built up was just as a result of this dispenser being stuck open, and the quick frosting was what was causing the machine to stop cooling in the fridge, even though the Defrost system was still functioning. Everything checks out now but we should check in with this customer in a couple of days. Otherwise this is done.; used 1 MICRO7 (ES16802 3/16' MICROSWITCH) from stock"

The compressor wont run and it wont cool. I tested the compressor and its bad. It needs a compressor. ; ordrd 1 TCA37071511 (Compressor)

"Micheles dryer has water supplied to it for various purposes. She found water all over her floor, water in the drum and a fast drip coming from the fixture on the back wall of the machine. Water has been disconnected and there arent stored error codes in the memory. The solenoid that regulates flow into the dryer isnt completely stopping water, I built an estimate and Michele is going to talk with her husband before they decide on whether to repair or otherwise. She will let us know.; ordrd 1 137544800 (ELEMENTS - HEATING)"

Giving an error 6. I did power cycle. Called Asko. They had me turn it off for 5 minutes and call back. Put into service mode and has a main pcb error. Asko gave me service kit number for main pcb and what it needs to communicate with UI. Can someone pull together a quote and call customer? Its a stacked unit. Part 783689; saved tckt

"Replaced bad drain pump, but then drain pump not running. Called Asko and spoke with Amy. Were able to determine that the main pcb isnt sending voltage now to drain pump. Also, when it fills, its doing what she said it did awhile back, which is a loud water valve. She said that started after city did work on water systems. 10 year old dishwasher. Gave her initial quote. Estimate attached. Told her the office will call to give a better quote. If she decides she doesnt want to do it all, I told her only trip charge for this repair. Can someone call with official quote?; saved tckt , states that autho needed"

Rip in door boot. The part customer ordered is the wrong part. Customer approved estimate. Ordering part and rescheduling.; ordrng 1 AGM30030701 (BELLOWS)

"Found tthat washer will get blink error before it even starts of Wash, Spin, Lidlock 3 times. Called tech support and found that it is a shorted control board. Would need to replace Control board 204659p.Customer states it is less than 2 years old. I informed customer that they should call Speed Queen to see if it is under manufacture warranty. Customer will call back to office and let us know if SQ will cover it or if customer will pay the estimate.; saved tckt"

"Repaired wire pulled out from icemaker connector. No more error codes in freezer now. Cycled the icemaker, the tray has mechanical movement but it does not fill with water. Unit was pulled out for further testing.Copper lines on compressor appear to have been re-soldered at some point and are sloppily connected.I also found electrical connector to water valve was unplugged. Plugged in and still does not pass water to the icemaker on demand in diagnostics. Board is sending out 120VAC to water valve constantly whether its on or off, but when connected to the water valve, voltage drops to 0 whether it is in test mode or not. Needs board, part # 5304529960 which I ordered from Dey.Customer phone 6518158509; ordrd 1 5304529960 (PC Board)"

"Makes a clicking sound from the main board. It needs the ACU board W11322901. Please get approval and contact the customer. ; snapped 3 QuickPics, states that autho needed"

The bake buttons do not respond. I tested the outlets and they are good. I called tech line and he said to replace the user interface and the whole panel. The interface is at Marcone but not the panel. File number 87198059Main panel 5304535367User interface 5304535289; ordrd 1 5304535289 (User interface) and 1 5304525430 (Main control)

"Theyve had the fridge serviced a few times for the issue of evaporator getting all frosted up. Icemaker also has issue where it gets all iced up and doesnt work. I installed a new drain kit, because it did not have a drain kit installed prior and drains were plugged up. Also installed extra heater, and new temp sensor. Noticed at end of repair that the back of the fridge has rust and moisture coming through, due to insulation break down in cabinet. This will most likely cause future frosting issues. Also, 22E fresh food fan error keeps popping up now. I power cycled it 5 times but it persists. Needs new evaporator cover assembly. But spoke with FW and RJ and need to submit for authorization because of the 22E error. ; O-emld tckt"

"NOT FILLING WITH WATER. Found the timer is broken, you have to push really hard for it to respond. It filled, but the basket is sagging and rubbing on the bottom. Washer needs a new timer which is NLA part number WH12X10338, knob part number WH01X10310 and all four suspension rods part number WH16X544 for the 2 rear ones and part number WH16X543 for the 2 front ones. Please see if the timer is available and order parts. I need 2 hours on my return trip. ; saved tckt"

Replaced both sections of door gasket. Looks great! Made sure door opened and closed properly. Note says office will collect from customer. Complete.; saved tckt

Tech was assigned as a helper;

"Customer stated the stove was not baking.Tested and found the ignitor was not working, replaced ignitor and the unit now is working as it should."

"Customer states the ice maker is making ice cubes that have a strange taste and the unit smells like chemical inside the fresh food compartment. Removed the ice maker found lots of calcium build up from hard water on the ice maker mold and the fill tube. Removed the lower drawers inside the fresh food compartment checked for anything that could be causing the smell, removed the back cover in the freezer and checked the coil and fan for anything that could be causing the smell. Found nothing. Customer knows they have hard water, suggested they Change the water filter and put a box of baking soda in refrigerator for the smell"

Installed part from last diagnosis. Working good now.