Omega Force Services, LLC (DBA Omega Force Appliance Repair)

Extended Service Guarantee and Warranty Terms for Property Appliance Guard Customers

Overview

Omega Force Services, LLC, doing business as Omega Force Appliance Repair ("we," "our," or "us"), offers this extended limited parts warranty and labor guarantee exclusively to Appliance Property Guard Customers who have directly paid for our services. This extended coverage goes beyond our standard warranty (which includes a 60-day labor guarantee and a 1-year parts warranty) and is subject to the terms and conditions outlined below. This warranty applies only to appliances used in single-family residential settings.

Eligibility

This extended service guarantee and parts warranty applies exclusively to Appliance Property Guard Customers who directly pay Omega Force Appliance Repair for services ("Customer"). Services provided on behalf of appliance manufacturers, third-party warranty providers, or any other third-party entities are not covered under this extended guarantee or warranty.

Non-Applicability to Commercial Use:

This extended service guarantee and parts warranty are strictly limited to appliances used in single-family residential settings. It does not apply to appliances used in commercial settings or shared environments, including but not limited to community/shared laundry centers, community/shared kitchens, or appliances used in non-residential business operations including but not limited to restaurants, hair salons, pet grooming / boarding, medical offices, or laboratories.

Extended Warranty and Guarantee Periods

Non-Electrical Parts Warranty (Extended):

All non-electrical components installed by Omega Force Appliance Repair are warranted against defects in materials or workmanship for a period of five (5) years from the date of installation.

Electrical Parts Warranty (Extended):

Electrical components installed by Omega Force Appliance Repair are warranted for a period of one (1) year from the date of installation.

Labor Guarantee (Extended):

We provide an extended guarantee on the quality of our workmanship. Any labor related to correcting a recurrence of the original complaint and component is guaranteed for a period of one (1) year from the date of service.

Note: This extended coverage is exclusive to Appliance Property Guard Customers. Our standard warranty provides a 60-day labor guarantee and a 1-year warranty on parts.

Coverage

Subject to the exclusions outlined in Section 5, the following are covered under this extended service guarantee and parts warranty:

  • Non-Electrical Parts: Components such as belts, pulleys, condensers, hoses, and bearings will be replaced or repaired at no cost to the Customer if a defect in materials or workmanship is identified within the five-year warranty period.
  • Electrical Components: Components like circuit boards, sensors, switches, control panels, wiring, and motors, which are connected to an electrical wiring harness, are warranted for one (1) year from the date of installation. Electrical components are defined as any component connected by electrical wire, conductor, or wiring harness.
  • Labor: Any labor required to correct defective workmanship related to the original repair will be provided free of charge during the one-year labor guarantee period.

Exclusions and Limitations

This extended service guarantee and parts warranty do not cover:

  • Customer-Supplied Parts: Any parts or components supplied by the Customer, including those provided to Omega Force Appliance Repair for installation, are not covered by this extended guarantee or warranty.
  • Third-Party Services: Repairs or services performed under the direction of third-party warranty providers or appliance manufacturers are not covered under this extended guarantee or warranty.
  • Damage or Abuse: Cosmetic damage, as well as failures resulting from misuse, abuse, negligence, or accidents, is not covered.
  • Unauthorized Repairs: Any repair or modification of the appliance performed by anyone other than Omega Force Appliance Repair or an authorized representative will void both the labor guarantee and parts warranty.
  • Environmental Factors: Damage caused by environmental factors such as fire, flood, wind, lightning, or other acts of nature is not covered.
  • Commercial Use or Shared Appliances: Appliances used in commercial settings, shared environments, community kitchens, community laundry centers, or non-residential business operations are not covered under this extended service guarantee and parts warranty. The warranty is limited solely to appliances used in single-family residential settings.

Service Guarantee and Warranty Claim Process

To make a claim under this extended service guarantee or parts warranty, the Customer must:

  • Notify Omega Force Appliance Repair: The Customer must notify Omega Force Appliance Repair of the defect within the applicable guarantee or warranty period.
  • Triage Call: Prior to dispatching a technician, Omega Force Appliance Repair will schedule the Customer for a phone or video "triage" call with a senior technician to assess the problem and, where possible, pre-order necessary parts to ensure the repair is completed on the first visit.
  • Unrelated Issues: If the issue is diagnosed as unrelated to the original repair, the standard diagnostic fee will be charged for the trip and diagnosis. Should the Customer elect to proceed with the repair, this fee will be applied to the total repair bill.
  • Completion of Service: Omega Force Appliance Repair will proceed with the necessary repairs or replacement of defective part(s) after the above conditions are met and the claim has been validated.

Limitations of Liability

Our liability is limited to the repair or replacement of defective parts and the correction of defective workmanship as outlined above. Omega Force Appliance Repair shall not be liable for any incidental, indirect, or consequential damages, including but not limited to loss of use, damage to property, lost profits, or personal injury. Our liability is limited to the amount of the original repair cost.

Transferability

This extended service guarantee and parts warranty are non-transferable and apply only to the original Customer and the appliance serviced. Any transfer of ownership of the appliance voids the warranty and guarantee.

Governing Law

This extended warranty and guarantee, as well as any disputes arising from or related to them, will be governed by and construed in accordance with the laws of the state of Minnesota, without regard to its conflict of laws principles.