"The machine was down due to the cold weather, which created an ice build-up, preventing the machine from functioning properly. After breaking the ice build-up, the machine started to work properly with no more issues. The customer will put more insulation around the area and the back wall."

"I tested the oven and found out the igniter was bad, registering zero 0.00 amps. To address this issue, I replaced it with a new igniter. After the unit was installed, the main oven works properly and heats up super fast."