Customer states it takes a long time to preheat and will sometimes make a boom. Opened up the machine and discovered a weak igniter. Replaced with a new part from truck stock and tested. Machine seems to be working perfectly now.

"The customer states that their DW leaks during wash cycles. I filled the unit and inspected the water supply line for leaks three times and I didnt find any. The dishwasher ran for twenty minutes, combined , and I could not replicate any possible leak. The dishwasher drained three times without an indication of where a leak might be coming from. I checked the upper and lower spray arms for defects but could not find any. I forced the machine into diagnostic testing to check for any stored error codes but none were found. The motor assembly seal is whole, not leaking. I told the customer to use the machine like normal and if the issue reappears, call us back and well be happy to come back."

"Upon arrival, I went ahead and replaced the sump assembly with a new part. At this time I went ahead and reassembled the whole machine and turned it onto test. After this, I discovered it was still leaking. It appeared to be dripping through the diverter, not around it, like I had previously thought. Please see attached photos for what I quoted the customer. The customer is unsure of whether or not theyre going to proceed with repair. Please reach out to me with any questions before contacting the customer.; saved tckt"

Found that when the hot water valve is filling it is squealing and shaking water pipes throughout the house. Ordering new water valve and informed customer to get water hammer arrestor devices. Ordering part and rescheduling.; schdld next appmnt for 4/18 THU !

"Customer states got back to burners were not functioning, and that the indicator lamp on the machine would not turn on. Opened it up and discovered that the indicator lamp had become disconnected. Reattached it to the lens and tested. Inspected the back to burners and found that the back right burner had been improperly inserted into the socket and so I re-did that and now that one is working. Discovered that the back left burner is burnt out and measured open when I checked for continuity. This burner will need to be replaced. I asked customer if they would be comfortable installing this new burner themselves and they confirmed that they were so if we could ship this part direct to the customer that would be great. Thank you.; ordrng 1 WPW10345410 (Burner)"